1/5 Tori O. 4 months ago on Google • 31 reviews
I
am
extremely
disappointed
regarding
recent
changes
at
the
MOVATI
gym,
specifically
related
to
the
removal
of
child
care
services
and
the
overall
experience
I
have
encountered
as
a
member.
Firstly,
the
decision
to
discontinue
child
care
services,
citing
low
utilization,
has
left
me
perplexed.
I
experienced
considerable
difficulty
in
securing
a
spot
for
my
child,
even
after
calling
three
days
in
advance.
This
issue
suggests
that
there
was
indeed
a
demand
for
child
care,
and
it
contradicts
the
claim
that
the
gym
wasn't
busy
enough
to
support
this
service.
Moreover,
the
limited
hours
of
operation
for
child
care
facilities
seemed
incompatible
with
the
schedules
of
working
individuals,
including
those
with
a
9-5
job
like
myself.
This
raises
questions
about
the
accessibility
of
the
service
to
a
broader
membership
base.
I
took
the
initiative
to
reach
out
to
the
gym
to
express
my
concerns
and
frustrations,
but
regrettably,
I
did
not
receive
any
response
or
acknowledgment
of
my
feedback.
This
lack
of
communication
only
added
to
my
dissatisfaction
with
the
overall
experience.
Furthermore,
I
am
seriously
contemplating
canceling
my
membership.
I
initially
joined
MOVATI
with
the
expectation
of
child
care
services,
which
were
part
of
the
package
I
signed
up
for.
The
removal
of
this
service
has
altered
the
value
proposition
of
my
membership
significantly.
Additionally,
I
have
noticed
overcrowding
issues
at
the
south
location,
which
raises
concerns
about
overselling
memberships
and
the
availability
of
equipment,
particularly
the
need
for
more
than
one
Smith
machine.
I
understand
that
managing
a
fitness
facility
can
be
challenging,
but
as
a
loyal
member
of
MOVATI,
I
believe
that
these
concerns
deserve
serious
consideration.
I
hope
we
can
address
these
issues
to
improve
the
gym's
services
and
maintain
a
positive
and
mutually
beneficial
relationship
between
the
members
and
MOVATI.
1 person found this review helpful 👍