CAFE Dispensary image

CAFE Dispensary

Cannabis store

😠 Terrible customer service. As a working professional In Toronto I don’t have much time to leave the office so I had a coworker go grab a Vape pen for me from the shop. they didn’t have the pen that I was looking for so the sales staff ended up selling my associate a different brand. Upon returnin... People often mention service, dispensary, Cafe, staff, great, customer, Toronto, friendly, told, time,


Address

1321 St Clair Ave W, Toronto, ON M6E 1C2, Canada

Website

iamcafe.com

Contact

+1 800-551-2965

Rating on Google Maps

4.50 (959 reviews)

Open on Google Maps

Working Hours

  • Tuesday: 8 am to 12 pm
  • Wednesday: 8 am to 12 pm
  • Thursday: 8 am to 12 pm
  • Friday: 8 am to 12 pm
  • Saturday: 8 am to 12 pm
  • Sunday: 8 am to 12 pm
  • Monday: 8 am to 12 pm

Featured Reviews


Frequently mentioned in reviews: service (14) dispensary (12) Cafe (12) staff (11) great (11) customer (10) Toronto (8) friendly (8) told (7) time (7)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Sophia S. 2 years ago on Google
    I would give this place less than one star if I could. I've been here multiple times however recently I was not allowed entry because apparently my ID is fake. I was confused and I told the owner that he has seen me multiple times and let me in, if my ID was fake then why hasn't he stopped me before. He replied "well this time I'm not letting you in". Listen, I'm a frequent smoker, I don't mind not going to an overpriced dispensary when there's so many better out there but I simply wanted an infused hot chocolate. When a grown man who has seen you multiple times randomly tells you your ID is fake when in fact it is not, it really makes you question how many brain cells people have. The fact that he has allowed me in before makes me wonder if this guy was just really high. Pretty disappointed, they lost a frequent customer but Toronto is full of amazing dispensaries that don't have owners that wrongfully accuse their customers. You would think people think rationally and logically but after this experience I'm just stunned. Anyways I'll be taking a hit in honour of my last gram from CAFE, sending good vibes.
    8 people found this review helpful 👍

  • 1/5 Majin B. 2 years ago on Google
    Terrible customer service. As a working professional In Toronto I don’t have much time to leave the office so I had a coworker go grab a Vape pen for me from the shop. they didn’t have the pen that I was looking for so the sales staff ended up selling my associate a different brand. Upon returning to the office my coworker shows me this pen and I let him know that he made a mistake in which I called immediately and spoke with somebody at Cafe. Who then said that as long as the package had not been used I can return it and exchange it for the pen that I wanted. I decided to leave the office myself and drive all the way to the location only be told by the sales staff that I cannot exchange it for the pen that I’m looking for. I was told simply, that person on the phone made a mistake and that’s just too bad for me. I was spoken to with absolutely no empathy and was just disregarded. It was my mistake to come to this store and not to a government licensed store front. The unprofessionalism is clearly shown. 0 stars If I could.
    8 people found this review helpful 👍

  • 2/5 jeff s. 1 year ago on Google
    The cafe is usually pretty good. Managers are pretty helpful except at st. Claire, he wouldn't budge on my purchase even though I didn't even leave the store. Wasn't asking for a refund, just wanted an exchange for something that wasn't on the website hours after it was put on the shelf. Normally I don't complain about cheap weed, but the grape god should be even cheaper like 3oz for 100. The Oz I got was 8g of bottom of the bag or preground. Not what I was expecting. I guess it is what it is
    5 people found this review helpful 👍

  • 5/5 Angelina W. 2 months ago on Google • 92 reviews New
    Omgg, this place is awesome. The atmosphere, the goodies, everything about this place was amazing. Great customer service from the girl who made my infused cappuccino (20mg), yes that's right, and the bonus is a free 10mg infused coffee if you come in at 4:20pm. Pricing is fair, small area to sit.

  • 3/5 Garrett C. 1 year ago on Google
    I always have to wait for my pick up order. I always tip but like.. why am I waiting? Pay attention to the line, I don't really care about the conversation you're having with some other guest for like 5-10min. Let me leave
    3 people found this review helpful 👍

  • 1/5 Adham 7 months ago on Google
    Customer service is not good and drivers do not want to deliver to door when that option is selected. Hash is mediocre, ordered 1 oz of bubba and got 2 half oz of different strains mixed together, when i reached out, nobody did anything and kept being told its being looked into. 4 days and no response from them or ownership of the issue. Save your money and go somewhere professional.
    3 people found this review helpful 👍

  • 4/5 Nicky D Cunha (. 2 months ago on Google • 57 reviews New
    So far, no complaints, friendly and knowledgeable staff. The service could be quicker, but I guess they work for their tip - so be nice. (I don't work here nor am affiliated to anyone there - just a customer who appreciates kindness)

  • 5/5 Alex R. 1 year ago on Google
    I've been coming to CAFE on St.clair for over a year since I moved to the neighborhood and the two things that keep me coming back is the friendly staff and good weed 😉
    2 people found this review helpful 👍

  • 5/5 The_RC_Lama 1 year ago on Google
    To many great things to list off as a reason you should ditch your dispensary and head to cafe. So I'll give you just three: wonderful staff that is amazingly friendly and helpful no matter what, the best prices I've seen by far, along with the greatest pricing compared to other shops or locations! Wanna eat or smoke? This is the best place, no joke!
    1 person found this review helpful 👍

  • 2/5 LionSuit 6 months ago on Google
    Unimpressed with the Pink Piranha strain that's currently 15 per gram. Smoke a bong and get stoned for 10 minutes. Very short lived for the price. The Wagyu is actually much better and its only 13 per gram. I think more quality control needs to be done before pricing the buds. I have been buying the Astropink 14 gram bags and am much more impressed with those now. Used to be the other way around...Where's the Pink Ferrari, Pink Wolverine and Pink Wagyu fire strains like you used to have just a few months ago...Before it was the other way around. I highly suggest you start paying more attention to the BUD you have and don't push it as fire if its NOT FIRE!
    1 person found this review helpful 👍

  • 5/5 S. K. 9 months ago on Google
    Reasonable product prices, and delivery services. Very kind staff and always accommodating. An excellent alternative during Cancer, when I was unable to physically go to my Compassion Centre. Thank you Cafe on Bloor and also Cafe at St. Claire.
    1 person found this review helpful 👍

  • 1/5 David 1 year ago on Google
    Why is this illegal business taking the name of Dollar Bazaar Prescott? Thought some scammer was using my credit card at Dollar Bazaar Prescott. But the owner informed me that its Cafe from Toronto who's processing machines are under the name Dollar Bazaar Prescott. This is when you know they are running illegally.. I hope Toronto Police try to shut these guys down again.
    1 person found this review helpful 👍

  • 2/5 david m. 1 year ago on Google
    This place is alright, a little over priced. Insalata, a few buildings to the west of the corner is a better location. One thing I recommend to both dispensaries is that they should be open 24/7. You have people such as myself who's up by 3am, works out, and out of the gym by 5am. Would be nice if y'all are open 24 hours that way, people can buy product whenever it fits their schedule. Come on!
    1 person found this review helpful 👍

  • 1/5 Hemanth P. 1 year ago on Google
    Been a customer since 5 years and they recently skipped one of my items when bagging my stuff. When I revisited asking for help if they can fix a mistake, they took 0 ownership of it and literally told me there was no way of correcting. It’s interesting how they’ve been in business for so long and treat their loyal customers like this. You’ve lost one loyal customer for sure and certainly hope that Karma gets them. Good bye Cafe, who’s not even legal to have a storefront for this product line.
    1 person found this review helpful 👍

  • 5/5 Brownie 1 year ago on Google
    I don't smoke marijuana. But I do enjoy a lollipop 🍭. In the middle it has gum. Not many dispensaries sell these delicious 🍭. It helps my pain so well that I can fall asleep all nite. It's a discreet way to get some THC & CBD with no smell . I enjoy my lollipop for 2-3 days. Cafe dispensary sells quality products with no disappointments. I luv coming back
    1 person found this review helpful 👍

  • 1/5 Patricia S. 1 year ago on Google
    To everyone who says the customer service is good they are absolutely lying. Stay AWAY from the St. Clair location. Like for real, you might just catch some charges cuz only mother Teresa can put up with they’re nasty customer service. You legit end up wanting to break those little boys teeth FOR REAL they think they are hard but they little kittys. Don’t spend your money here but if you’re angry go there and relieve yourself it will be EASY
    1 person found this review helpful 👍

  • 1/5 Katike S. 7 months ago on Google • 16 reviews
    I began experimenting with cannabis consumption because of Cafe dispensary in Toronto, and now I am compelled to discontinue this practice owing to that same Cafe dispensary. At its inception, Cafe embodied a paradigm shift, boasting an exceptional team of enlightened individuals who championed an innovative community-centric business model replete with pioneering ideas. Regrettably, the establishment has since devolved into a state of languor, marred by personnel-related issues that have proven insurmountable and a danger to my health. I am Black transgender woman and I consume cannabis for pain management for physical injuries. The chronic pain from my injuries have been affecting my mental health. During Mental Health Awareness Week, my life teetered on the precipice of despair, and in the darkest hour, I had a suicide attempt… Cafe found its place within my suicide note. By some miracle, I survived that ordeal, only to subsequently endure a campaign of harassment orchestrated by your personnel, culminating in unfounded allegations and expulsion under the pretext of causing discomfort. Speaking up for my human rights when they are being violated is not a reason to be uncomfortable unless you are guilty of something as the actual aggressor. To my astonishment, this unjust banishment extended beyond the Harbord location to encompass all branches of Cafe. One can only hope that the consequences you've imposed upon me were commensurate with the perceived infractions. #iAmNotCafe It is evident that your professed principles of solidarity and support for the LGBTQ community and Mental Health are, in practice, nothing more than a superficial performance, betraying a disconcerting hypocrisy.

  • 1/5 Motifmoto M. 4 months ago on Google • 4 reviews
    Pre-Ordered at 1pm for 5pm and the driver came at 7pm, highly recommend staying away from the delivery service and this isn't the first time this has happened.

  • 5/5 Josh I. 6 months ago on Google • 4 reviews
    Just received my delivery order from you guys for the second time and honestly your flower and concentrate quality is always on point! Employees are so nice and I love the new Honey Badger line you guys carry

  • 5/5 Filipe P. 4 months ago on Google • 3 reviews
    Best customer weed service in Toronto, a super cool environment where the budtenders are all very nice and educated. If you are a weed lover like me you should visit this store. Best compliments.

  • 5/5 Victor G. 7 months ago on Google
    excellent place for cannabis smokers, they have the pots inflont of you, everything is so different to others dispensarys, you should go and try it, I have been buying in caffe around 4 years, they have clothes, caps, plants, diferent stuff yo smoke, even chocolate and drinks etc...

  • 5/5 luis sebastian guerrero a. 5 months ago on Google
    Great place, great vibe, awesome coffee. We forgot some documents and when we came back they have it saved for us. Specially Lala who served an amazing coffee.

  • 1/5 Camila R. 6 months ago on Google
    0 customer service. They made a mistake on an order and tried go only refund me the difference between what they sent and what I had bought. Guess they’re unaware that’s illegal.

  • 5/5 Leslie P. 1 year ago on Google
    This is the greatest dispensary in the city hands down!! Knowlegdable and super friendly. I don't go anywhere else.

  • 5/5 Jorin B. 1 year ago on Google
    Great place, friendly, knowledgeable lots of selection and love the infused drinks. Highly recommend

  • 5/5 sonniea g. 1 year ago on Google
    Just went to CAFE dispensary and had THEE BEST time!! The edibles they offer do not compete with any other dispensary in town! They were sooo tasty, strong and affordable. This is the number one spot for the best weed ive ever had. Im never going to any other dispensary ever.

  • 5/5 ryan c. 1 year ago on Google
    Amazing humans doing amazing work. A+++ My new regular spot.Thanks amazing people!

  • 5/5 ilham f. 11 months ago on Google
    I go here so much, they became like family! I hope they open up this store all over torontoooo, there is no dispensary this good!

  • 5/5 Leila H. 1 year ago on Google
    Fantastic selection great staff, love visiting with my partner!

  • 5/5 Klous R. 1 year ago on Google
    Probably the chillest place ive been to. Love the look of it and always pick up a late on my way out. It's lovely.

  • 5/5 Jenny C. 1 year ago on Google
    Always a great experience, friendly staff, and awesome products and an infused coffee on the way out BONUS! Feel like a kid in a candy store. Love you guys keep up the great work.

  • 5/5 Rocio M. 1 year ago on Google
    These guys are so friendly and welcoming. They really know their products and can help you find your perfect item no matter your tolerance. The drinks are super yummy too and perfect for winding down. Highly recommend.

  • 5/5 John C. 1 year ago on Google
    Best dispensary in Toronto for flower and edibles. Outstanding staff who are very professional and helpful. The cafe in the front is usually over looked when I come in and shop but the drinks are amazing!!

  • 5/5 Zack “Tyrant” S. 1 year ago on Google
    Probably the best dispensary in Toronto. Friendly service, excellent selection. And the thc infused tea are so fricken good. Had the matcha latte.

  • 5/5 Karl Gilbert (. 11 months ago on Google
    Great staff. Lots of options. The Cafe at the front is very nice, they can infuse the drinks. Best place

  • 5/5 Curtis R. 1 year ago on Google
    Came in today and purchased some tinctures and edibles, great service and great prices especially from that tall black kid. St Claire is a great place

  • 3/5 Cole B. 1 year ago on Google
    Good staff, but their "in-house" brand is overpriced trash. Never coming back until you carry other brands. 50 bucks for 3.5g of prerolls. Ya no thanks

  • 1/5 Rose S. 4 months ago on Google • 2 reviews
    I came in 20 minutes before the store closed down, & I was told that their tap has been taken out of service. They started to pre close, and I was told I couldn’t make a purchase because their tap is not in service. If I had just came in a few minutes earlier, they could have serviced me. No where does it say no tap after a certain amount of time. No accommodations either just a “sorry” and that’s it.
    1 person found this review helpful 👍

  • 5/5 Julius C. 3 months ago on Google • 2 reviews New
    I Come here all the time. Awesome service. Lala is cool. And Mac is my buddy. Dizzle very friendly and chill. Whole crew is pretty great.

  • 5/5 Jada K. 3 months ago on Google • 2 reviews New
    I came here a couple of weeks ago with my friend and we got a weed pen. The flavour was amazing, the packaging was cute and the lady helping us was able to help us and answer our questions. 10/10 highly recommend.

  • 5/5 Johanny De J. 4 months ago on Google • 1 review
    My experience in this work industry was and is great! They are a very, kind, knowledgeable, and outgoing team! I definitely recommend. (They got great prices!)


Call +1 800-551-2965 Open on Google Maps

Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
  • Accessibility
    • ✓️ Wheelchair-accessible entrance
  • Service options
    • ✓️ Delivery
    • ✓️ In-store pick-up
    • ✓️ In-store shopping

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