5/5 Kevin M. 1 year ago on Google
I
just
wanted
to
share
a
story
about
exemplary
customer
service.
I
purchased
tickets
way
back
in
the
fall
for
a
December
performance
of
Elf.
About
4
days
before
the
show,
having
hyped-up
Daddy's
surprise
for
my
wife
and
girls,
I
went
to
retrieve
my
tickets
-
which
didn't
seem
to
exist.
In
fact,
after
an
hour
or
so
of
scouring
every
email
account,
every
ticketing
app,
the
only
record
I
had
was
my
Visa
charge
-
I
definitely
paid
for
them.
I
emailed
the
TSO
help
desk
-
they
responded
very
promptly
just
to
say
they
were
looking
into
it
and
they
were
very
upset
by
the
situation.
They
also
called.
Within
a
few
hours
I
had
new
(better)
tickets
and
everything
was
straightened
out.
This
is
customer-centric
service
at
it's
best.
They
had
genuine
sympathy
knowing
the
stress
this
kind
of
situation
can
cause.
The
show
itself
was
amazing,
but
that
is
expected.
Kids
loved
it,
wife
loved
it,
and
I
was
left
with
a
very
positive
experience
to
share.
Special
shout-out
to
interim
assistant
Tess
who
was
top-notch
in
her
response
to
my
problem.
Kudos.