Colour Cube Guest House Toronto Downtown East image

Colour Cube Guest House Toronto Downtown East

Inn

😠 If you only need a one night stay, don't bother with this place as they will just keep declining your credit card. I booked the place through booking.com. Booking.com said the Guest House handled their own payment. I got a notice saying my card got declined. Called the bank, the bank said they didn... People often mention card, credit, clean,


Address

Gerrard St E, Toronto, ON M4M 1Y3, Canada

Rating on Google Maps

3.90 (47 reviews)

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Featured Reviews


Frequently mentioned in reviews: card (9) credit (8) clean (7)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Li C. 2 years ago on Google • 28 reviews
    If you only need a one night stay, don't bother with this place as they will just keep declining your credit card. I booked the place through booking.com. Booking.com said the Guest House handled their own payment. I got a notice saying my card got declined. Called the bank, the bank said they didn't see any issue on their end. I put in a different credit card, the Guest House claimed that the credit card got declined as well. Sent the Guest House two messages and called them twice. They didn't respond until the 24 hour time limit on Booking.com expired and the reservation cancelled automatically. All the while both of my credit cards continued to work for my purchases.
    5 people found this review helpful 👍

  • 4/5 maria j. 1 year ago on Google • 160 reviews
    The location was great and the service was timely. The room was extremely well kept and this was a great place for the budget. Even though rooms were at close proximity the privacy was good. The shared bathroom was also clean.
    1 person found this review helpful 👍

  • 1/5 Twardy H. 2 years ago on Google
    They don't accept our 3 different cards. Local and from other country. Debit or credit. Unreliable place.
    3 people found this review helpful 👍

  • 4/5 April Z. 4 years ago on Google • 16 reviews
    Very clean!! Very convenient location for me while visiting my son. I found the beds a little too low to the floor for my liking as I'm tall and the mattress wasn't the best. Shared washroom wasn't an issue, as there was one on both floors. Bath towels were provided but they forgot to offer wash clothes. It would have been nice if the front porch had a couple of chairs so people could sit outside and relax. Will be rebooking in the fall or spring as long as my son hasn't moved from Gerard St
    1 person found this review helpful 👍

  • 5/5 Richtofen C. 2 years ago on Google
    The rooms were so cosy and even though we were there during an unconfortable heat wave, the room kept a good temperature. The costumer service was personalized and great. Kitchen with free tea and coffee, fridge, oven, microwave, etc and a good living room. We didnt regret to stop there. Next time we go to Toronto, it will be our choice again.
    1 person found this review helpful 👍

  • 3/5 Lars 1 year ago on Google
    Great location, friendly service. I did not like the wet basement room - smelt like mold. Nice free breakfast with homemade waffles.
    1 person found this review helpful 👍

  • 5/5 Ben Z. 2 years ago on Google
    Great for those looking for a place to stay overnight! The price is reasonable too and 1min walk from the streetcar.
    1 person found this review helpful 👍

  • 4/5 Techno 2 years ago on Google • 44 reviews
    For the price, very nice place, very clean, well organized. I am taking off 1 star for very odd issues with accepting card payment. It took a lot of stress and time for absolutely no reason. Because in the end the apparently wrong card was accepted without an issue. So please, do something about your attitude regarding that and you will be awesome.

  • 4/5 Jonathan H. 1 year ago on Google • 13 reviews
    Room with a firm queen bed, writing desk and hanger that was fairly quiet. Contactless the whole way through. Stairs to upper levels were small and creaky, clean shared bathrooms and a usable kitchen. On the 506 tram line that accesses downtown regularly. Great value overall particularly as a single traveller on a budget.

  • 5/5 Philipp T. 4 years ago on Google
    Very clean and comfy rooms. Stable and fast internet. It was a nice stay

  • 5/5 Kendra P. 4 years ago on Google
    I'm interested in booking a room, Does anyone have a phone number or email for them so we can inquire about reservations?

  • 5/5 Taylor S. 5 years ago on Google
    I had a wonderful time staying here, it was very clean, the staff was very friendly and attentive to our every need! I would highly recommend staying here! Thank you so much for your hospitality! :) will be back!

  • 5/5 malik i. 2 years ago on Google
    Good luck Pakistan

  • 5/5 bygabrielmartins 2 years ago on Google
    Great guesthouse, clean, well located for a good price

  • 5/5 Taz D. 4 years ago on Google
    I was very happy to come here will go back there

  • 5/5 Laura M. 4 years ago on Google
    Cute place to stay! Comfy warm and quaint. Friendly accommodating staff and we would definitely stay again!

  • 1/5 Daniel W. 2 years ago on Google • 2 reviews
    Absolutely terrible and frustrating experience. I tried to book an advance, they kept rejecting my credit card because I wouldn’t upload a photo of it to some website. I repeated that there was no way I was sending an image of my credit card over the Internet, but I was only talking to what turned out to be a bot and not a real person. I tried calling and no one would return my calls or pick up the phone, and it was impossible to communicate with these people people. Beware.
    2 people found this review helpful 👍

  • 1/5 Petr K. 1 year ago on Google • 2 reviews
    I wanted to make a reservation but they kept declining my credit card. According to other reviews, it is their hobby. Zero communication, they didn't answer my messages or phone calls. Save your time and book something else than this scam.

  • 1/5 Reneeclaude V. 6 months ago on Google • 1 review
    They cancelled my reservation one week prior my trip (this reservation was made MANY weeks ago)


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