4/5 Fatima A. 6 months ago on Google • 23 reviews
*Update*
The
owner
reached
out
to
me
to
resolve
my
complaint.
He
was
open
and
understanding
to
my
feedback
and
admitted
that
the
baristas
fell
short
on
delivering
customer
service.
I
visited
another
location
to
give
it
another
try
and
I
was
pleased
with
the
service
that
the
barista
at
St.Clair
location
gave.
I
am
changing
my
1
star
review
to
a
4.
I
have
yet
to
visit
the
original
location
where
this
occurred.
I'll
update
it
once
I
revisit.
****
I've
been
coming
here
on
and
off
for
the
last
5
years,
and
today
will
be
my
last.
The
last
4
visits
I've
had
this
month,
the
baristas
ALWAYS
manage
to
mess
up
my
order.
I
can
let
it
go
the
first
time
and
even
the
second,
but
4
times
in
a
row?
One
time,
we
paid
and
were
waiting
for
our
drinks,
then
we
watched
5
people
that
came
after
us
be
served.
I
reminded
them
of
my
order,
and
they
said
"oh
oops,
totally
forgot."
We
confirmed
our
order,
and
they
messed
up
the
drinks.
Then
they
asked
if
we
had
paid.
What
would
we
be
waiting
around
for?
Why
on
Earth
does
it
take
25
minutes
to
make
one
latte
and
one
cappuccino?
Waste
of
time.
Then
another
time
we
bought
beans
and
we
were
waiting
for
our
breakfast
sandwiches.
It
felt
like
the
barista
had
forgotten
about
our
breakfast
sandwiches
and
was
busy
cleaning.
I
can
understand
if
there's
a
line-up
or
if
there's
one
person
and
they're
swamped.
There
are
times
when
no
one
is
in
line,
and
they
still
manage
to
somehow
make
the
wrong
drink.
Today,
I
asked
for
two
iced
lattes,
one
regular
and
one
decaf.
It
was
the
same
lengthy
waiting
period.
Then,
the
barista
proceeds
to
heat
up
the
milk.
I
reminded
him
it
was
iced,
and
he
had
the
nerve
to
say,
"
You
said
one
regular
and
one
decaf
latte"
Yes,
I
did
say
that,
but
he
forgot
about
the
part
where
I
said
two
iced
lattes
first.
Overall,
I
find
customer
service
to
be
non-existent,
inattentive,
and
lacking
warmth.
Baristas
are
always
wrapped
in
having
their
own
personal
private
conversations
and
tasks
than
ensuring
that
the
PAYING
customers
in
the
shop
are
greeted,
welcomed,
and
taken
care
of.
Also,
if
they
make
a
mistake
with
your
order,
they
make
you
feel
like
it's
your
fault.
They
can
never
acknowledge
their
mistake
or
apologize.
Please
reevaluate
how
orders
are
being
processed,
made,
and
confirming
with
your
customers.
And
why
is
it
always
super
slow?
Even
if
I'm
the
only
customer,
it
seems
baristas
have
other
things
to
do
first
than
to
make
your
order.
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