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1CLINIC

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One of the Most Reviewed Family practice physicians in Old Toronto


Address

16 Yonge St unit k, Toronto, ON M5E 2A1, Canada

Website

www.1clinic.ca

Contact

+1 416-258-2551

Rating on Google Maps

4.00 (371 reviews)

Open on Google Maps

Working Hours

  • Monday: 10 am to 4 pm
  • Tuesday: 10 am to 4 pm
  • Wednesday: 10 am to 4 pm
  • Thursday: 10 am to 4 pm
  • Friday: 10 am to 4 pm
  • Saturday: 10 am to 4 pm
  • Sunday: Closed

Featured Reviews


Frequently mentioned in reviews: clinic (51) appointment (40) doctor (27) time (26) Aryan (20) Linda (19) experience (17) asked (17) care (16) person (15)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Emily H. 2 years ago on Google
    Please do NOT go here for family doctor services or walk-in clinic services. Every doctor I've spoken to at this clinic has been rude, dismissive, impatient, and frankly, just does not seem to care about their patients. The front desk staff, while pleasant, are extremely disorganized. I have been called three times to book an appointment that was already scheduled. I was told test results were in, only to have the doctor tell me they never received the results. I honestly do not feel safe or comfortable having this clinic handle my medical needs. I have no idea how they are still operating as a medical clinic.
    16 people found this review helpful 👍

  • 1/5 Lizzie 2 years ago on Google
    The only thing this place has going for it is that it has pleasing aesthetics. All I needed was a referral from my doctor for an ultrasound, and this clinic has failed in every step of the process. They never sent me the requisition. I wound up calling them many times to try and get the requisition, but they never seem to answer their phone. I was finally able to book my ultrasound, but the day of the appointment, somebody (I don't know if it was the doctor or assistants) checked off the wrong box, which meant that I was given the incorrect procedure to prepare for the ultrasound. So I wasn't able to get the procedure done, and now I have to wait another month to get the ultrasound, all thanks to 1clinic. This is a very basic request, and yet they can't seem to get anything right. In addition to this, 3 doctors (including mine) are leaving the clinic within a span of just a few months. This place is very disorganized. Please for your own health and sanity do not go here!
    14 people found this review helpful 👍

  • 3/5 Jasmine P. 2 months ago on Google • 45 reviews New
    My previous family doctor at 1clininc was Dr Rachel and she was absolutely phenomenal. I was so sad when she moved back home to BC. Since then, my other experience with 1clinic was a couple walk-in appointments over the phone and then a recent in person walk-in with Dr Laura. All of which were fine with the doctors themselves, but not so great in terms of front desk and email booking communication. Prior to my appointment with Dr Laura, I sent an email double checking to see if she specialized in dermatology and the person who responded said yes and that she could address mild acne concerns (which is what I specified). I showed up to my appointment and not only was it 30 minutes late, but it seemed like it was a front desk issue because nobody had gone in to see Dr Laura at all the entire time I was seated there (I was 15 minutes early). When I went up to ask about the wait, everyone at the front desk was confident that Dr Laura was on time and not behind for her appointments, but once they checked their computers I heard some whispering and gasping before they then let me into a room... I'm thinking they must have just forgotten about me? My check-up itself was a minute long and pretty much me giving my spiel of acne issues and then getting referred to a different family doctor who also specializes in dermatology instead. I could have gone to a closer clinic to get the referral if that was the case. I've heard good things about Dr Linda, and hope that she'll be able to address my concerns, but communication with front desk staff here is sorely lacking. *Update* as I cannot respond to review replies. Thank you for some of the clarifications. I do recognize that doctors can run late and am usually fine with 15-30 minutes of waiting. However, my appointment was 11:30AM and the clinic opens at 10AM... The front desk also stated the doctor was "running on time and not behind" and gasped and whispered after double checking their screens and let me into a room immediately after my inquiry. So, if I was not forgotten? What happened?
    1 person found this review helpful 👍

  • 1/5 Anonymous A. 2 years ago on Google
    I wish there was a negative start that I could give this place. TERRIBLE experience with this clinic. Staffs are beyond rude and helpless. Dr Rachel is absolutely terrible! She's careless and only deals with one issue per call!!!!! No sympathy whatsoever! The appointment times and waiting are horrible. I got pregnant recently and noticed some symptom that could have been potentially a sign of ectopic pregnancy!! I called the clinic 1 million times and nobody picked up! I finally made my way to downtown and asked the staffs to schedule an urgent time with Dr Rachel. I've been told that she doesn't have any appointments till Jan (literally two months). I expressed its an urgent issue and being told that basically it is what it is and she only talks with me if this is an old issue and not taking any new issues for her patients till new year!!!!!!!! wth this even means? I then asked so you're basically telling me to go to a walking clinic with my urgent matter? The receptionist told me with such an attitude that this is my choice! I then asked that my file to be closed with this Dr. I then got a few days after that in order for them to close my file with Rachel, my OHIP needs to be an updated OHIP. I asked a lawyer friend and he advised me that they should close my file upon my request and having an updated OHIP (which btw is requested but not received yet) is not in accordance with any policies. THEY ARE JUST THE WORST!!!!! DO NOT RECOMMEND AT ALL!
    9 people found this review helpful 👍

  • 1/5 Priyanka C. 2 years ago on Google
    Absolutely horrible customer service. They do not know how to talk to people. I transferred my family doctor to HealthOne after being too disappointed. More people I know had similar experiences. Also, some of their SkinCeuticals products seemed different than the ones directly purchased online through the company. If I had enough time to deal with this would definitely sue them.
    8 people found this review helpful 👍

  • 1/5 PHC P. 1 year ago on Google
    Had a confirmed appointment today. Checked in with the receptionists. They organized me to come in. I drove 1 hr 30 mins down plus paid $20 for parking to be told I don’t have an appointment because the aesthetician was not able to come. Very unorganized, unprofessional, uninviting and rude. Would’ve appreciated a heads up before coming down letting me know before hand. It was a waste of time and money. Highly do not recommend this place.
    6 people found this review helpful 👍

  • 1/5 Allie A. 1 year ago on Google
    Their “one concern per visit” policy is disgusting and unethical. I would never go to such a greedy clinic. The whole excuse of reducing wait times is a load of b.s. They simply make more money the shorter your visit is and the more times you visit. Period. A patient in BC actually died because of this policy. Read about it. Whatever happened to committed, conscientious doctors who really truly care. Our health care system is in shambles.
    4 people found this review helpful 👍

  • 1/5 Ablumz 1 year ago on Google
    Dr Aryan is great, the pharmacy is great, but front reception for doctor appointments is completely incompetent and needs a communication overhaul and more staff. They emailed me today on a Friday 15 minutes before they close that they booked me for an in person appointment for this Monday at noon. This is for an appointment I never agreed to or had any advance notice for and I am working on monday. Their policy that is highlighted in this email says that without cancelling the appointment 1 business day in advance, I am to be charged a $90 cancellation fee. To elaborate, they scheduled a random appointment for me that was never discussed, 1 day before I am supposed to attend it with no communication and with less time to cancel it than the 24 business hour cancellation timeframe they require for cancellations and then their policy is I am to be charged for it because I couldn't cancel it in time. Talk about a shakedown. Very scammy. In response to 1clinics response below: They say that they will never charge for a missed appointment that was not agreed to by both parties. They also say the policy is there to respect the time of their physicians, yet in the past the doctor has still called me at the scheduled times for those randomly scheduled appointments that I never agreed to. If they truly cared about the time of their physicians as they say below, they wouldn't have them waste time running appointments that I never agreed to and will obviously no show if I didn't catch one of their random emails. I also suspect that the only reason they haven't charged me yet is because I am vocal and catch it. $90 for a cancellation policy for a 15 min phone call is the highest I've ever seen as well, it seems more profit motivated than as a tool to reduce no shows and respect the time of the physicians.
    4 people found this review helpful 👍

  • 5/5 D. G. 1 year ago on Google
    Dr. Linda is absolutely the best! As a person of color, it's refreshing to meet a doctor that "gets it." She's extremely patient, kind and all about preventative care. She truly cares about her patients and it shows. The staff is awesome, personable and responsive. Great team and doctors!
    3 people found this review helpful 👍

  • 1/5 Keshav M. 9 months ago on Google
    STAY AWAY - THIS PLACE IS THE WORST! In the few appointments I had with Dr. Linda, she was curt and rude, and barely gave any time. I fortunately didn't need a doctor for a while in between, but recently tried to set up an appointment only to find out that they had deregistered my wife and I from the roster and did not inform us at all or offer a different family doctor. I found out only when I tried to book an appointment. Even then, their excuse is that this was the fault of previous employees and current employees can't be held responsible. On top of that, the admin staff said, "had we maintained contact with you in the last 2 years we would have informed you immediately," which to me means I should have fallen sick to find out that I don't have a family doctor anymore, and it's not their responsibility to proactively inform us.
    3 people found this review helpful 👍

  • 1/5 Marc B. 1 year ago on Google
    Called 7-8 times to try to book an appointment, as they don’t accept walk-ins, but no answer. Figured I would go in person to try and make one. When I arrived the person behind the counter was busy on the phone with her friend it seems, likely why no one was answering the phone. I was the only person in there. They said that the only have a doctor on site for 2 days, 1 being a half day. If you are looking for in person medical care, look somewhere else. Although they do offer a variety of other services!
    3 people found this review helpful 👍

  • 1/5 Karen Q. 1 year ago on Google
    The worst clinic I have been too. The worst experience I have ever had. The dermatologist appointment lasted no longer than 3 minutes and the “dermatologist” told me that there is no side effect for steroid injection for keloid scars, which is not true at all. I was also directed to do a free skin consultation.(AKA skin ceuticals products sales session) A sales rep approached me and used the most aggressive sales tactics to make me feel bad about my skins and the products I have been using as if she knows everything. This is not a clinic. If you are looking for professionalism, clearly this is not the place you should go to.
    3 people found this review helpful 👍

  • 5/5 Dave S. 6 months ago on Google • 10 reviews
    Dr. Aryan is the best GP doctor I’ve had. Super friendly and he makes you feel very comfortable. The clinic ambiance/decor is is so chic, with immaculate vibes. The staff is great, and the Pharmacist Nerimne is truly amazing and very helpful. 1clinic is also where I see Dr. Linda for injectables, and she’s a delightful person to work with and always recommends the best ideas that work for you. Definitely recommended, 1 stop shop.
    1 person found this review helpful 👍

  • 5/5 Katherine W. 6 months ago on Google • 14 reviews
    Dr. Aryan is an excellent doctor and for the first time I’ve felt like I’ve been listened to for my concerns. He actually cares and does follow up appointments and blood work. He is very smart and has a great personality. Highly recommend.

  • 2/5 Grace S. 1 year ago on Google
    I found Dr. Linda to be quite dismissive and rude. First of all, Dr Linda had twice cancelled my appointment at the last minute and showed up 20 minutes late to this third attempt. No apology or acknowledgment of that was made when she greeted me. Then during our session, I thoroughly described my history and discouragement with acne (which is very sensitive and emotional to begin with). Although she did give me some information on next steps and what she’d recommend, I didn’t find that she was very sensitive in the way she spoke, the questions she asked, and I felt very rushed. The worst part was that after the appointment, she sat me down with an esthetician who proceeded to ask me all about my acne history and shared that Dr Linda gave her no background on my situation. In other words, the ask was that I completely repeat everything I had just shared with Dr Linda (complete waste of time!) I left the appointment unfinished, and in tears, feeling like the team did not care about me, my concerns, or making me feel like they listened or were truly a TEAM that would be helping me. This clinic prides itself on being a comprehensive and holistic team that helps to manage a variety of skincare conditions. After my interaction with them yesterday, I do not feel that this is the case. I am still waiting for them to call me back to make this situation right (as they said they would).
    2 people found this review helpful 👍

  • 2/5 Mika C. 2 years ago on Google
    It's 10:30am on Monday, I've called twice, no one is picking up and the voicemail box is full. They don't offer online appointment booking so I feel stuck. I love the clinic itself, it's organized and beautiful but it's so difficult to get an appointment.
    2 people found this review helpful 👍

  • 5/5 Alicia 2 months ago on Google • 11 reviews New
    I’ve had Dr Aryan as my family physician for about 2 years, after Dr Rachel left the clinic. He has supported me through a variety of medical concerns. He’s kind and listens to your concerns and refers appropriately. Appointments can be very quick but that’s understandable given the state of provincial health care. He never makes it feel overly rushed. Reception is pleasant to deal with and I usually can get an appointment within 1-2 weeks.

  • 5/5 Maya Gdalska (. 3 months ago on Google • 9 reviews New
    5 stars isn’t enough to describe this team. From before I even walked in (I called as I was having trouble with finding the clinic and the receptionist was so helpful) the team was incredibly welcoming, kind patient and friendly. I saw Dr Marta for a pap and exam and I cannot express how grateful i am for the experience I had. I’ve had difficulties with doctors in the past who haven’t listened to my concerns and from the moment, but Dr Marta explained everything to me, was kind and professional and before I knew it the exam was finished. I had experienced 0 discomfort, no confusion and was in awe at how easy the experience was. Even the receptionist when I was expressing my gratitude was so kind when I got emotional and had been so patient, heard me out and offered me so much to make me feel better. I truly cannot express how grateful I am to this whole team for truly setting a who new standard for medical care.

  • 5/5 Rachel P. 6 months ago on Google • 3 reviews
    1clinic has been amazing! I’m a new patient with them, and they’ve gone above and beyond with my patient care. All staff have been fabulous, they’re warm and welcoming! The clinic is aesthetically stunning, and so many different services are offered.
    1 person found this review helpful 👍

  • 5/5 Mikkell K. 8 months ago on Google
    Looking for a top-notch medical checkup experience? Look no further than 1clinic! From the moment I stepped in, I was welcomed by a warm and friendly staff, who made me feel right at home. The doctor was incredibly knowledgeable, ensuring that I received the best care possible. Plus, the convenient location near Union Station made accessing the clinic a breeze. If you're seeking a great experience for your medical needs, I highly recommend them.
    1 person found this review helpful 👍

  • 5/5 Aprille S. 2 years ago on Google
    I am very happy with my experience here at 1Clinic! The staff here were very kind, professional and knowledgeable. The clinic was clean and aesthetically pleasing. This was my first time having a skin consultation and facial. My skin was really dry from the cold weather. After the facial my skin was instantly smoother and was glowing. I highly recommend this clinic and ask for Sogol for all you skin care needs!
    1 person found this review helpful 👍

  • 5/5 Jennifer L. 1 year ago on Google
    Went here for the Pap smear clinic. I was able to secure a next day appointment through email as a new patient. Service was fast and efficient from end to end. The staff was incredibly friendly, and Dr. Linda Nguyen does the fastest Pap smears with minimal discomfort. I was actually quite shocked as this hasn’t been my experience with pap smears in the past. The location is pristine and very comfortable, with an on-site pharmacy.
    1 person found this review helpful 👍

  • 5/5 Harvey C. 7 months ago on Google
    I feel tremendously fortunate to have Dr Aryan of 1 Clinic as my Family Doctor! He follows up meticulously with a phone call regarding any tests or visits with other practitioners. Dr Aryan reviews the results with you in language you can understand . A wonderful GP!
    1 person found this review helpful 👍

  • 2/5 Dominic K. 6 months ago on Google
    Came in today for my acne treatment and the music almost put me to sleep. When I visit Dr. Aryan on Saturday’s the music is more upbeat and makes the wait go by faster. I’ve noticed on Tues the music is more intimate bedroom music, please try and play something more upbeat
    1 person found this review helpful 👍

  • 1/5 Katiea 1 year ago on Google
    I have previously had a good experience with the clinic, however, recently I had an annual function preventative assessment which cost me $250, instead of explaining to me that I could just have the regular free assessment that OHIP covers, they gladly took $250 from me for doing my BMI, Blood pressure and a couple of other basic things and then sent me for bloods including ones I had to pay for so all in all cost me over $300 for something I really could have got for free. The website says it includes a Complimentary Skin Analysis with the Aesthetician, I was never offered this! I like the clinic but hate the feeling of being ripped off when I just wanted a general health check over!
    1 person found this review helpful 👍

  • 1/5 Isabella P. 1 year ago on Google
    Worst clinic ever. Never answer the phone, don’t respond to emails. Nearly impossible to get ahold of anyone unless you walk in. Complaints about the lack of communication are met with snarky comments about how busy they are due to being a “downtown clinic”. Avoid if you can, although it’s not like there are many other options nearby.
    1 person found this review helpful 👍

  • 4/5 mosha M. 8 months ago on Google
    A very nicely designed clinic, felt comfortable and at ease. Dr Linda is very thorough, explains everything with detail and diligence. She is kind and has an artistic eye behind the science of the craft.
    1 person found this review helpful 👍

  • 5/5 sam g. 1 year ago on Google
    Dr. Linda was both incredibly knowledgeable and attentive to my situation. She was both fast and efficient and I know I'll be in good hands regardless of what may come up in the future.
    1 person found this review helpful 👍

  • 1/5 S K. 10 months ago on Google
    So my experience at this clinic has been abysmal. Started strong with phone appointments but has since gone downhill. Two recent experiences lead me to this review 1. I had some tests done. Doctor called me in December with some results but I asked about blood tests. He said he sees them but will call me later about them. In MARCH is when I got the call about these. 2. Had a PAP smear. Dr Ljnda was fine during the procedure but in the follow up she was 30min late, just said everything was fine and left 20seconds later. I had to google some of the stuff she said because she didn’t stay for me to ask any. No in person appointment I’ve had has been on time. It’s always been a minimum of 20min wait
    1 person found this review helpful 👍

  • 5/5 Weynie M. 1 year ago on Google
    The most generous clinic with all the services you need, 1Clinic has it all. Front desk teams are amazing in helping their patients. Maria and Sarah, thanks for going beyond and above to accommodate my needs. Cheers
    1 person found this review helpful 👍

  • 2/5 Emma R. 1 year ago on Google
    The only reason I am giving 2 stars instead of 1 is because my family Dr (Dr Aryan) is wonderful and an amazing provider. However I have had multiple negative encounters with Dr Linda and the last one being a phone call appt that she never called me for and gave no explanation. The admin team was lovely and apologized but I think she is very unprofessional. Another time she did a Pap smear for me and I waited an incredibly long time to have her in the room for maybe one minute. She was standing up when she did it and didn’t even look at what she was doing or examine me which is a large part of the exam. Again, the admin team and dr Aryan are lovely but Dr Linda is one of the worst physicians I have ever dealt with.
    1 person found this review helpful 👍

  • 5/5 Michele P. 10 months ago on Google
    I came in with a concern about dry skin on my face and Dr. Linda was very knowledgeable. She knew what it was right away and explained the causes and how to treat it. It was helpful to have the pharmacy on site as well because I was able to get the cream in a matter of minutes. I've been using the cream she prescribed and my skin has never looked/felt better. Dr. Linda is very patient and friendly and didn't make me feel self conscious about my condition. She even followed up with me a week later to see if the cream was working. She is amazing!
    1 person found this review helpful 👍

  • 5/5 Yalda M. 1 year ago on Google
    My experience at 1clinic was very pleasant. It is a beautiful space with friendly staff. Dr Linda was very professional explaining her steps and making me feel safe. I’m very happy with the results and I’m looking forward to my next visit.
    1 person found this review helpful 👍

  • 5/5 Samantha S. 8 months ago on Google
    Just received the Glowup facial with Elaine. This is my second time visiting the clinic. My face feels fantastic. I would definitely recommend this place. Very professional & knowledgeable. Thank you!
    1 person found this review helpful 👍

  • 4/5 Chandni V. 1 year ago on Google
    I had an appointment for pap smear test. Firstly, I highly appreciate the front desk person. She was very polite and amazing person. Secondly, Dr. Linda was polite, gentle and amazing. She made me comfortable & within a moment the test was done. Kudos to 1clinic.
    1 person found this review helpful 👍

  • 5/5 Marina S. 2 months ago on Google • 3 reviews New
    I've recently rostered with Dr. Aryan as my family doctor and have had a great experience. He is knowledgeable and thorough and the clinic has a pharmacy and own lab tech so everything is easy to do. Highly recommend!

  • 5/5 Divya S. 6 months ago on Google • 3 reviews
    I have been registered with Dr. Aryan as my family doctor for the past 2 years. Dr. Aryan always goes above and beyond for providing fantastic care to his patients. To the point when during 2022 I was pregnant, he even took an appointment on a weekend to solve one of my urgent health issues. The services were a bit delayed prior to 2022 due to less number of doctors and transition of the older team, however as per my experience things have picked up now and I have had no issues with either scheduling my appointment or receiving care.

  • 5/5 Thomas S. 2 months ago on Google • 3 reviews New
    Dr. Aryan is a great physician. He has helped treat my life long migraine issue. He is very attentive, thoughtful and considerate. He always maintains a big picture view of my health. He listens to my concerns and always recommends a treatment plan tailored to my specific needs. I would recommend him to any friend or relative.

  • 5/5 Sophia S. 6 months ago on Google
    I go to the family practice and I can’t recommend it enough. Dr Aryan was attentive and thorough. Everyone from reception to the RNs were welcoming. It’s so rare to find a practice that has nice team members across the board. I’m so happy I found this clinic.

  • 5/5 Rachel W. 1 year ago on Google
    I've been here multiple times and always had a great experience! The doctors are always lovely. I had been dreading getting a pap but Dr. Linda made me realize I had nothing to be avoiding hahaha she was gentle, quick, and painless! The nurse practitioner Lana was also so friendly and awesome :)

  • 5/5 Maidul M. 1 year ago on Google
    Lana at the front desk was so helpful! Needed a tetanus shot and I was being turned away from the ER room, other clinics etc because my health card was lost (I’m an Ontario citizen) such a terrible system for people who need healthcare in a time sensitive manner but Lana was super helpful and walked me through the process on how to get an appointment for the vaccine. Thanks Lana!

  • 5/5 Anna Maria M. 8 months ago on Google
    I don’t think any words would give justice of my experience. From the moment I walked in, time in the seat and out the door. The staff is amazing. Dr Linda is so professional and I felt like we were best friends. Honesty in what I should and shouldn’t do. I had fillers and Botox customized to what I needed. Some other amazing injections for my eyes to help with the sunken look due to age. I look youthful for my age and awake. I’ve been back to purchase skin care and love them. I can’t wait for my follow up and continue to be a client.

  • 4/5 Anton P. 10 months ago on Google
    Very nice place comparing to other clinics in downtown. Our doctor changed 2 times for 3 years, but all them were professionals and paying attention to details. Venue is nice and clean. There are org issues on administrative side, often they don't send a referral fax or renew prescription in time. You always have to make reminder call to them to get your stuff done. That's unfortunately a common Canadian healthcare issue. Toronto population is growing, but infrastructure is not. Nobody cares about patient experience, because clinics do not need to compete each other.

  • 5/5 Paige-Ruby D. 7 months ago on Google
    Dr Aryan is always very helpful, friendly and understanding when talking through concerns with me. He is good at staying on top of important issues, and keeping in touch with me when needed.

  • 5/5 Allie D. 8 months ago on Google
    Dr Aryan is extremely thorough, knowledgeable and very pleasant. I have enjoyed working with him on multiple factors of my health and appreciate his expertise and professionalism. Thank you Dr Aryan!

  • 1/5 Tatiana M. 6 months ago on Google
    tl;dr: don't get a dermatology appointment here unless you want to be told the problem with your skin is that you need to buy their expensive skincare (and also that masks don't stop COVID transmission) I received a referral from my family doctor to the dermatology clinic here to talk about acne. When I asked the doctor about the possibility of my breakouts being caused by a fungal issue, given that I had found a specific antifungal cream was helping, and if I could get a fungal scrape to check this, she said that it definitely wasn't fungal and she wouldn't do that test. -> which, ok, fine, I'm not an expert so you could be right... but would it really have been that hard to do this test and confirm this? She then said the cream I had been using had hydrocortisone in it, which was what was helping reduce the inflammation. I had actually checked to make sure the cream didn't have that ingredient in it, but I kept quiet during the appointment in case I was wrong. I have since rechecked the ingredient list and the cream definitely does not have hydrocortisone in it. -> she didn't even ask me which cream I was using so that she could confirm this for herself — she just made this assumption. She then asked me if I had used retinol before. When I said yes, she asked me what my process for applying it had been. When I started to tell her the process I had followed, she interrupted me and said something like, "the issue is that you're using The Ordinary. You need to use medical grade skincare, like the one we sell here, and layer retinol between two layers of moisturizer" -> which, fine, maybe The Ordinary is actually terrible from a medical perspective, but at least let me finish my description? and give me options other than the extremely expensive option you sell? She then told me she was too busy to walk me through what my skincare routine should be, gave me a prescription for retinol, and sent me to a skincare representative (who I believe may be an aesthetician at the clinic, but who was not a dermatologist) to whom she had not given any other context. I had to explain to this person what my current routine was and listen to her tell me which products I should buy to go along with the retinol prescription I received — again, all expensive products that they sell at their clinic — without being asked what I had already tried. In my opinion, this is a gross abuse of power. It would be one thing had she said "this is the brand I recommend, but here are the ingredients it uses so you can find them in other products"... but to specifically recommend only one brand, that you sell, which is not a prescription and that people have to pay for out of pocket, feels extremely irresponsible. From my perspective, people struggling with acne and other skin concerns are in a vulnerable position — I at least feel very insecure about my skin, and it feels like in promoting one specific product that their clinic sells, they're trying to take advantage of people's insecurities for profit. If I wanted to be sold a specific skincare brand, I would go to Sephora, not an actual dermatology clinic. It was also extremely frustrating to a) not be given the test I asked for and b) be interrupted so that I couldn't share what I had already tried. I do not consider myself an expert in skincare, which is why I had asked for this appointment in the first place, so I would've appreciated the chance to walk through what I had already tried and get a well-rounded perspective. On a different note, I also asked about reducing breakouts caused by masks, and was told "If you're young and healthy and taking your vitamins, you don't need to wear a mask or worry about getting sick. The effectiveness of masks against COVID was really overstated — there's no evidence that it really stopped the transmission — and at this clinic we don't really believe in them — I rarely wear them myself. It's better just to not get into crowded spaces, though if you're really concerned about it you can wear a cloth mask" ...no comment 😅

  • 4/5 Brian Marchand (. 7 months ago on Google
    My dealing and care from Dr. Aryan has always been excellent. For his care I would give him a 5 star review. My problem is dealing with the staff procedures. They don’t want phone calls to set appointments and going back and forth trying to set up a time could take days with emails where a simple phone call can set one up convenient for both parties in a matter of 2 minutes. For this reason the clinic gets 3 stars. The overall average is 4 stars which I assessed.

  • 1/5 Gwenna K. 7 months ago on Google
    The admin/reception team here is absolutely terrible. They're completely disorganized with horrible communication and they don't listen. My pharmacist faxed a request to 1Clinic for a prescription refill. The next business day, I received an email from 1Clinic requesting me to book an appointment with them. I asked what the appointment was for, they referred to it as a periodic health check up and offered me a timeslot 6 weeks away. The email exchange to book a time was exceptionally frustrating as they kept offering me single timeslot options without alternatives. While emailing, I received a separate phone call from someone with the clinic asking me to book an appointment. I asked about the email thread and they said they weren't aware, and tried to book me for a date 10 weeks away. When I asked what the appointment was for, they called it a periodic check up. After pushing, they informed me that I would be unable to get my prescription until this appointment occurred. I told them this was unacceptable and they should've communicated this when I originally asked. They agreed to refill my prescription in the meantime so I could get my prescription without disruption. While on this phone call, I received a voicemail from a separate person at 1Clinic asking to book an appointment with me. I called them back and they were unaware I just booked with another team member. This new person tried to book me for an appointment that would start in 45 minutes. I had to explain to them that I'm already booked for another timeslot in a few weeks. I called my pharmacist the following week. They never received a response to the fax from 1Clinic. I needed the prescription at that time to avoid missing my dosage. Thankfully, I could get it from the pharmacist for a fee, but that shouldn't have been required if 1Clinic fulfilled their obligations. Overall, this clinic is exceptionally frustrating. My doctor is fine, but their administrative team has no idea what they're doing, always offer me ridiculous scheduling options, withhold information, and resulted in me missing a prescription and having to pay a fulfillment fee. Avoid this place if you can. They're horrible.

  • 5/5 Soomin L. 6 months ago on Google • 1 review
    Dr. Aryan is my family doctor at 1CLINIC. He is super professional and helpful in addressing all my health concerns. I would highly recommend him and 1CLINIC for your health needs. P.S. the clinic itself is gorgeous too! And there are skin treatments and injectables available also.
    2 people found this review helpful 👍

  • 5/5 Vivianne B. 2 months ago on Google • 1 review New
    I've had a couple of appointments and the people there are nice, mostly the receptionist and Zohreh, one of the other doctors who does a lot of jobs. And Dr Aryan is a very kind doctor and very understanding. 1Clinic is also a very comfortable area to sit down and wait for your appointment. I rate this place a 5 star!


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