Waited hours to even see a doctor. Waited 6 hours just to be hocked up with IV. Even to ask for simple glass of water took that long. The triage nurses were extremely rude and does not care about patients. They are just being told to sit down and wait. The nurses do not care about patients. If I had a choice, I would never go to this hospital again. This hospital is the worst and you will never get the proper care. I would not recommend this hospital to anyone. I am so angry with this hospital and hope there will be more better changes in the future. The most changes I would like to see is these nurses and the respect they should be giving to patients

I’ve recently went to the emergency room at SHN-General. I’m about 10 weeks pregnant and had some bleeding and lower back pain a few days prior. I tried going to a different hospital, but their wait time was at least 7 hours. It was a smaller hospital and the waiting room didn’t have any separation, people were pulling their masks off, and since I recovered from Covid a few weeks prior, was in pain and had our toddler with us, we decided it was best for us to leave after 4 hours of waiting. I spoke to my family doctor and he advised me if any of the symptoms persistent to go to the hospital. So, we ended up going to Scarborough and the triage nurse decided it was the best time to lecture on how I’m wasting the government’s money by coming to a different hospital for the same problem. I tried to explain my situation and why I left the other hospital early, but she just proceeded to tell me she thought it was wrong and I should’ve just waited in the other hospital. I understand she has her own opinions about situations, but I might have been going through the most traumatic experience of my life at that time and the last thing I needed is a lecture from someone judging me for not being able to wait for 7+ hours for assistance. I was so distraught, my abdominal pain got worse. The doctor and the rest of the nurses were perfectly fine afterwards and were all understanding of my situation once explained, but that registering nurse just made the whole thing so stressful in the beginning. I tried calling the hospital and talking to someone about the situation, they called me back, took down my information, told me someone will call me back and no one ever did. I have never left any reviews or called to complain about customer service before. But I just felt when people come to the emergency rooms for help the last thing they need is to be reprimanded. My husband is a nurse himself and he was so disgusted and disappointed by the triage nurse behaviour.

I would give them a zero star if Google allows. Absolutely horrible service, and I totally agree with all the bad reviews about this unprofessional so called hospital!!!! I went to the supposedly emergency room yesterday, based on what my family doctor suggested as he suspected that I have Pneumonia, and so I needed urgent care due to the continuous fever that I have had for more than 10 days, and guess what: the staff were careless, and I had to wait there for 2 hours hoping to be seen by someone . But again no one cared and no one showed up. I asked the receptionist when I am going to be seen by the doctor/nurse. She said that she doesn't know and that it might take 2 or 3 or 4 more hours!!!!After hearing that, I left although I was in pain because I was too tired of waiting and waiting and sitting and turning in my chair and not knowing what to do. It seems that the incompetent staff there can get away with whatever they do ??????

I think if you end up here for emergency, be prepared to be told off or die. The nursing staff is so so rude. I went in here to seek help for my son, we waited 6 hours. In that time I witnessed the triage nursing staff insult and demean almost all patients including myself. Especially one nurse who proclaimed at every patient she was doing us a favour because she is supposed to be on break. A man with a burn asked for ice for his face and she basically told him to leave her alone and that she doesn’t take abuse from clients. He only asked for ice for goodness sake. He then got up and left and stated that this hospital was rude and one should be prepared to die because no one helps. He was so right. I understand nurses and doctors are overworked and generally all hospitals are under staffed. But kindness, or even being civil to one seeking help shouldn’t be debatable. The doctors I dealt with were amazing and kind. So I can’t say all bad things. I also had the unfortunate pleasure of going back today and the admissions people called security on me because I wanted to go with my mom to make sure she was registered okay. She is an elderly woman. Anyways, I went in anyway, they called security and the security guard was so nice. He said I understand how you feel completely. Such bs policies here and rude staff.

The nurses and the doctors was really nice and friendly. Room environment was okay. If you had to stay, the rooms do have a television and a DVD player. Meal wise, you're in the hospital, so you're suppose to eat healthy and less oily. Fb:Mandy多倫多吃喝玩樂團購 IG: torontogroupbuy IG & YouTube: Mandilicous Tiktok & Fb: Missmandilicous for food & lifestyle posts in GTA

If I could give no stars, I would. This review is for a birth experience at Scarborough General. If you are a first time mom, please highly reconsider giving birth at this hospital. My experience with them has been absolutely horrible and it is quite sad considering it’s my first baby and it should be a positive experience. The worst part of it is the post delivery care which was almost non existent and their paperwork is SO unorganized. I was billed $200 for my son’s circumcision procedure but we never asked for one nor did one. They also forgot to mail in my son’s health card portion so I had to visit TWO service ontario locations to sort this out. When I told my friends, they think it’s a joke. So honestly spare yourself the trouble and go elsewhere. Giving birth is already a physically traumatic experience.. save yourself the emotional and mental one after. You are going to be too busy with your new baby to deal with the incompetence of this hospital. My son is now 2 months old and I still have to email their accounts payable to rectify this and guess what, every number listed to call, the person responsible is out of office. Amazing.

Absolutely the most disgusting hospital with the worst staff out there. Doctors are good, the rest of the staff is awful. Nurses are rude as hell. Uncaring, awful bedside manner, short tempered & lacking all empathy. Hospital is dirty. There was a drawn vile of blood on the floor of my room, that wasn’t mine. It has the patient name and info on it too. When we told the nurse, her response was “don’t worry, it was probably from the last patient.” WTAF??? Why was another patients vile of blood on the floor to begin with?? I took a photo of it too. I keep reading how over-whelmed the hospitals are with Covid. Perhaps. But this one seems to be using that excuse. Nurses are at their stations socializing, and ignoring patients. People screaming and begging for help, begging for water. I had to beg for blankets as I was freezing and sick as hell. There were TONS of staff, they were just ignoring patients.

This hospital emergency department is worst thing ever. Specially doctors very very very rude they make you wait hours and hours. I went there with my mom for one test they made my mom waiting so long and when I ask doctors one of the emergency doctor responded very rudely that I am not her doctor. This people really needs to change their behaviour. Patient come here for treatment not taking your attitude. Management should have to stand up for their behaviours and educate them how to behave. How sad to see how people forget manners while having medical degrees. I am really hoping government do something about this.

This hospital is thee absolute worst. Out of all the hospitals in the Scarborough network, this one is horrible. I got in around 11am, more than 6 hours later im still here. You ask the nurses how long and they rebuttal you with how long have you been waiting. If you haven’t been waiting at least 4 hrs they don’t take your concerns seriously. You can literally be dying and they don’t care. The nurses are rude and lazy. While I was in the examination room a man was bellowing for help, no one moved. I informed nurses that a gentlemen was in need of assistance, again no movement. Half these nurses are burnt out and genuinely don’t have the passion for their job. For an emergency room, it is so cramped and that’s not because of patient volume; my apartment living room is bigger. Be prepared to get coughed on, sneezed on, and stepped on. They will have you waiting hours but advise you not to go to bathroom if you need to give urine. Explain that logic to me. This hospital like most is understaffed SEVERELY!! The nurses acknowledge this sentiment. To be frank, this hospital really shouldn’t be in operation. It needs a rebuild and a new group of staff.

I went in at 11pm to the emergency. Told the receptionist I was pregnant and bleeding and needed a wheel chair. They said they had no one to help grab me one. They called the family unit upstairs and someone said I wasn't in their system so they couldn't get me someone to bring me up immediately until my profile was created upstairs. Had to ask my hubby with my 4yr old son to come from the car and wheel me up.. finding the elevators was a pain. 25mins later I am finally upstairs in the family unit. I tell them I'm bleeding. Still no sense of urgency. They took their time talking amongst themselves about another case of a patient not listening to them . I'm sitting there for another 10mins, wondering how I could be pregnant and bleeding in a hospital and no one thinks they should get me a bed asap and sort out protocol and office drama later. This place needs a major revamp of their services

Worst experience. We’ve been to Sunnybrook and North General during covid and received amazing service and were treated very well even when they were short staffed and dealing with so much. The nurses and doctors at Scarborough General were rude and just didn’t seem to care what-so-ever. They didn’t explain what they were doing to my father-in-law, they began administering medicine and my husband and I had to step in and ask a bunch of questions because they weren’t even telling my father-in-law what they were giving him or why. They discharged my father-in-law all while he still had an IV in his arm, we had to ask to have it removed after they told us we could leave. No one wheeled my father-in-law out, we were left to find our way out of the hospital, all while pushing the wheelchair, they just didn’t seem to care.

The worst hospital to exist. I had volunteered here for 2 years looking up to the doctors who worked here. However, since I have been a patient here recently I have realized that the doctors here are useless. The nurses, some are amazing and some not so much. The doctors are on another level. Two doctors can not agree with one another. They don’t read each other’s notes and seem like they don’t even know anything. When I replied to one doctor saying the other said this, they would then change their story and say “oh I see they left a note here.” I was extremely frustrated as they should have checked this before talking to me. When you have a concern, they push it aside as being normal. At this point, only God can help these doctors at this hospital.

Avoid this hospital’s ER if you can. As soon as we went in to see a doctor (after 3 hours of waiting), the doctor barely examined my partner (and no introduction) and pretty much told him there wasn’t anything they could really do but to prescribe pain medication and to see our family doctor. We then waited again for the said medications and were met with rude nurses. One nurse told us to sit in an examination room while another then asked us why we were sitting there (in an unfriendly tone). A nurse also gave my partner a shot without telling him what it was/what she was instructed to do by the doctor. SHN please train your workers better!

Worst hospital I’ve ever been too! They aren’t professional (when you hear 2 nurses making fun of an elderly patient not even 4 feet away from them where they can hear / elderly asking for help for 7hours to go to to bathroom and no one helping there’s a problem) / no one ever seems to know what the hell they’re doing…. Got a covid test at 9:45pm yesterday but had to get it done again because nurses don’t know anything about anything or what’s going on with anyone… I was stuck in emerg for 3 days waiting for a room, I slept in a wheel chair for 2 days… they kept changing what was going to happen with me / what we were gonna do….. I think next time I’d rather go to a different hospital

The worst hospital one can visit. First of all during emergency they make you wait and then there is no doctor to attend immediately. People don't even update you and just ignore your help request or comments. Shame to the hospitality industry. I wish I never visited this place. For a knee pain it took me 4 hours to just consult a doctor. Last week a friend came in for acidity and short breadth. He was attended after 4 hours. There seems to be more staff than patients busy doing their own jobs than attend patients. Strongly suggest do not visit this place in case of emergency Worst place and I see the poor patients waiting along with me and it's so devastating.

The ER I’ve been to Scarborough General ER a number of times for my kiddos. The ER is more like a walk in clinic. You arrive. You take a number. You wait your turn. In theory this works but in reality it doesn’t. People who come in via ambulance get triaged first. Even if the person who came in on the ambulance only had a sore throat from a cold (meaning there is no priority to the sickest given). I 100% support prioritization of the sickest, but, prioritization is given the most vocal who burst in on the triage desk ahead of the numbers. It didn’t matter your number, if you wanted to jump the line you could. Important to add: I don’t blame the nurse, people were angry. While what was happening wasn’t fair the situation she was in (1 triage station was open) they were obviously short staffed and the situation she was in surely sucked too. I’m surprised a fight didn’t break out between the patients. If you were civil and followed the process, you didn’t get treatment. Last night, in 3.5 hours 8 numbers were called. Of that 8 2-3 had left. There were 10 more to go before me. I left and went to another near by hospital where I was triaged within minutes and my infant was quickly moved into a private room where we receive treatment. My previous visit at SG I was in a room in the ER within 30minutes, even though the room was a storage closet (no joke). I was happy to have a room and appreciated their efforts to get us out of the waiting room. However after I got in, I felt like I was forgotten. No one ever checked on us and we never saw a nurse. After 5 hours a doctor did a 3minute check up, a RSV test, and scheduled us for a next day follow up. 24 hours later I was called with the results of the test but I missed the call, a phone number was left to call to obtain results. I called the number and no one could tell me the results. They advised they had to call us, I couldn’t call them. It was a mess. 48 hours after our ER visit we had to return and, were admitted for 5 days. When we were rushed back to the ER, while we waited our turn, when we got to triage, triage didn’t triage us but took us to a room immediately. tThe staff were amazing. My daughter was critical, we had a team of 5+ people surrounding us to help. They were constantly asking me if I was OK too. I appreciated them checking on me! In the past at SG, I’d take a number and be seen within 30-45 minutes by triage. I typically was brought into a private room quickly after. Doctors are always kind and listen to my questions. I’ve appreciated the after hour paediatrics walk in (now appointment only, which you can never get an appointment for). The nurses are generally kind and helpful. The doctors on this floor very knowledgeable. I give this floor a 5 out of 5. I trust them. Getting to the ped’s floor however is the issue. Tip: record your child if they are having breathing issues incase, during your wait, things improve…. This was one issue we had. After a 5 hour wait her breathing got better. Then, after we left it got significantly worse. The doctor suggested recording a video in future.

No chairs for visitors in Triange rooms while waiting for the doctor to check patients' conditions. Most sanitizers are empty outside the Triange rooms, too. The hospital has quick check-in machines for patients when arriving at the entrance. Parking machines near the entrance allow you to buy the 5 days or more days passes and also for 1 time use.

Worst emergency dept. They left a 88 year old woman with a broken arm in a OLD wheelchair for hours. Disgusted. If you bring in half a million immigrants you'd better build more hospitals. My fundraising is done!!!!! No chairs, wheelchairs with broken wheels, the bathroom was never cleaned in 7 hours as we sat there for the whole time. Scarborough Health Netwirk, WHAT ARE YOU SPENDING THE MONEY ON?

If you see me lying on the side of the street and feel like you have to take me to the hospital, please, don't bring me to Scarborough General Hospital. I went to the ER because I was struggling to breathe... the triage nurse had a very bad attitude and to check my breathing, she put the stethoscope on my rib and lower back. Idk who told her that's where lungs were located but whatever. I waited in the waiting area for about 45 minutes, then was put in a room to wait by myself for almost 2 hours. I was there wheezing and gasping for air and begging to be seen. No one cared. My family took me somewhere else and I was treated.

If you are a woman with chest pain, this hospital may not be right for you. A male patient presenting with chest pain was told by an ER doctor that nothing was seen in his tests results but they would arrange for a Holter monitor and cardiologist follow-up. Conversely, a female patient presenting with chest pain, with a diagnosed heart condition, is waived away as "anxiety", with no treatment, follow-up, or appropriate diagnostics to result in such a conclusion.

I waited 8 hours to be told they don't know what's wrong with me. They are unprofessional, backwards and overall just don't care. I did ultrasound before I did urine and blood samples. Then had to go back the next day to do more test. Then told I have a blockage in my tube but I can go home. Lack of care. I will not be returning to this particular hospital.

Emergency: My sister was struck by a vehicle. We came to emergency via ambulance midnight. Waited for about 3 hours to be seen by doctor. From entering to leaving the hospital took us about 6 to 7 hours. It's like you spend a whole night shift just to be attended. Next appointment: outpatient clinic check-up at Plastic Surgery department Appointment time is 9:20am for a 10-minute window check-up. Checked in done via mobile app prior to coming in to the hospital. 1pm already but they haven't called my sister. Cause of delay: system was done. While I understand that its difficult to work manually, the hospital should have made every effort to keep the flow smoothly as possible. Central registration is pretty quick. Patient experience was like your always begging to be seen by a doctor. This hospital has to improve patient experience and services.

I came in for surgery that was postponed by a day, still they gave me no food or water. I explained I have OCD, which comes with sensory issues and they paired me with someone who blasted TV and left his lights on all night. Most hospitals have a "lights out" time, as rest is key in recovery. Even after surgery, I was not given adequate food, which would have solved my low hemoglobin levels. They instead pushed more pain killers in an attempt to crash my levels and force a blood transfusion. All this I believe is because I'm not vaccinated. At this point I would be better off at home

More than 4 hours wait when it’s not busy to have a 2 minute talk with the doctor at the end. Not precise in the diagnostic, doctor Ravichandiran told me what I didn’t have, but not precisely what I had. No specific medicine treatment, he just said “take this, or that…” and when I asked if I could take something else he just said yes. No period of treatment, no specific instructions. Also the doctor accepted cash only, paid separately directly to him after paying for triage.

A young pregnant lady came in to give birth.. after giving birth she refused a COVID Rapid test she was told she had to take or she would be left on her own with no help ... and she was . FORCED! in order to get help and assistance!! This is Not the Integrity you were taught and took Oath!! This is not Our Canadian Way!

Excellent people, nurses and doctors❤️ Nurses were busy taking medical records and checking blood pressure for patients! Nurses were busy working around ! Nurse Ruby injected me 💉 and hoisted the IV! Her act was gentle and patient! Due to the lack of labor I believed Dr.Madala came out from his office to assist the staffs! He was pushing my bed gently into the operating room and gave me surgery. My heart was melted.🙏 God bless them happy and healthy❤️

If I had a choice then I would not have come here. Taken over here by paramedics due to breathing issues. Paramedics said it is best to get tested. Got a bed after hours of waiting on an empty stomach and no water taken and then without being tested, they said it is covid (despite double vaccinated). After getting a rapid test at home, I was tested covid negative. Are you trying to save the testing supplies or what ????

There were 3 people ahead of us in emerge but the one and only Triage nurse was busy chatting coming and going. No check in system. If you don’t speak up you lose your turn. The admissions staff were missing in action. There were nearly zero cars in parking lot yet we waited 1 1/2 hour just to be seen by triage. Poorly organized, under staffed, and generally disorganized hospital.

Not enough staff by far. The right doesn't know what the left is doing. My room hasn't been cleaned since I got here 3 days ago. Lots more

I spent a long time over the last few days in and out, and I wanted to mention that everyone we encountered at the hospital were amazing. From the screeners, to the volunteers, the doctors, nurses and all. They all were so much kinder than they needed to be while they were so clearly short staffed sometimes. I was having a bit of a hard time managing pain and I felt very cared for while I was there If I had to be in any hospital, I was glad it was this one. Their emergency department could use a better policy than 'just sit in the red chairs' which seems a little random, but I still got seen quite quickly regardless.

Very unprofessional nurses At the emergency difficult to get any information about your loved ones it's a constant thing that behavior you put You on hold and you wait like half an hour then they hang up the phone on you very unprofessional nurses the behavior is disgusting. During this time of covid it when it's already difficult as is that the nurses would behave in the manner they do you cant get any information

Better organization is required. There is no way to track which patient came first, some folks just cut in line. And then no way to ensure if you’re in the right place, or what number you’re in the waiting room The virtual care should be promoted more. I wish I knew if I can go home, if it can be delegated to a family doctor for a later time. Main issue is with the organization, like they’re asking about your conditions and giving you the prognosis in public. Nothing but kudos tho for the healthcare workers. Thanks for your patience and endurance.

Absolutely the worst ER. We understand waiting is expected in any ER, but what's the point in having patients wait for 7 hours and give next to zero treatment? My daughters condition literally got worse while waiting there. Most of their nurses are trying to be helpful but their doctors are just giving patients attitudes from nowhere. You can tell they have empty room inside and things could move much faster if they're doing their jobs more efficiently.

Absolutely horrible food. Bring you own. Doctors and day shift nurses were amazing but the night time nurses were the worst I have ever encountered. I had major surgery then was isolated with Covid therefore no one able to c Me and I could not leave my room. I beeped for a nurse and when she arrived I asked her to get me water as I was completely out. She told me she doesn’t do that and she would try to find someone who could do that for me. It took over an hour And Me beeping 3 times. She was so rude with no compassion. There definitely was a language barrier, but kindness come from the individual it’s not taught. She should not. Me a nurse and neither should the other 3 no get time Nurses. I have to say I had a daytime male nurse that was the best nurse ever! Had him for 2 days then he was off to sunnybrook. . He was Working 16 Hour Shifts and never let It show. Amazing male nurse !!!

I would give them more than five stars if I could. I went through emergency, testing, & then a surgery with them, & everyone is professional, good at their jobs, thoughtful, & nice. Just really nice people. I got high-quality care, & I was never made to feel like just a meat puppet, the way Drs can sometimes make you feel.

I went to their COVID testing centre Monday Nov. 23 , I made my appointment for 4pm , the lineup was fine 20-30 people all using social distancing & masks. I got in at 4:30pm , got tested , which is eye opening !! It really feels weird . Made my nose run but no problems after. Big Shout Out to the nurses !! 👍 Security was very helpful 😎 Test Results Today : NEGATIVE 🤗🤗

Receptionist are completely clueless. You ask them one thing and they tell you another. I do not know how they got their jobs in the first place. Some of the workers are nice, but some are lazy and can’t be bothered to do their job duties.

I went for my 10 day old baby. I went to emergency. And it took them half day to take blood sample. Blood report took even more than that. Most of doctor will be busy with computer or data entry in computer. The first doctor took 30 mins to fill up my baby's details in her computer... They seem like Software idiots in doctor's attire...

I have an appointment today. There is a multiple hour wait ahead of me despite having an appointment for 10am. I just worked twelve hours, and need to sleep, so instead of seeing my specialist. I'm sitting in emergency to get a painkiller shot. Thanks Scarborough Health Network. Edit: Ended up sitting in ER for an hour, no shot, then got tired and went home to sleep. Thanks again, Merry Christmas 🌲

Absolutely the worst hospital. Unprofessional, no bed side manners, heartless, uneducated bunch of people work here. I’d rather take my chances with a third world hospital than this hospital. They scarred my 3 year old for life, physically and mentally. Thank you so much for that! You don’t even deserve 1 star…

They angrily shoved my 89-year-old grandmother into a CT scan machine while she still had the needle from her IV embedded in her hand causing her to scream in excruciating pain for a long time which they ignored. My grandmother said she almost died from the pain. These people are not human and they don't care about you. At other occasions, my poor grandmother who does not speak English has been repeatedly ignored and left in the hospital Ward alone for hours even though I pleaded with them that she needs care, but they kept insisting that her appointment is next up. When they finally checked, they realize that they had not even put her information in the computer system. After receiving a such rude behavior for their mistreatment, they did not bother to even apologize.

Like many other hospitals in the gta. No communication between patients and doctors or nurses. My mother was to be discharged in the morning. To find out No the doctor said she is not to be. Was never told during the day. Only found out because of a phone call. Emergency call button unplugged by staff on multiple occasions. Just feels like all the hospital in the gta are not up to providing proper health care to the elderly. They want the quick in and out patients. God for bid if you are a complicated case.

Had my first Colonoscopy Procedure performed today. Checked in at 7.00 am and was out at 9.30 am. I found the staff to be pleasant, helpful and understanding. I choose to be lightly sedated and this turned out to be the best option I believe. I was awake during the entire procedure. There was no pain and the process went very quickly. Best of all I was able to see what was going on and converse with the attending Physicians. A short pleasant stay but interacted with a number of people. I would like to say thanks to Cherry, Mary and Bella from the Recovery Room area. Mitchell, Dr. Tran and Dr. Wang who oversaw the procedure.

I have no words to describe my worst experience! The doctors have no knowledge and they are certified for being dumb! I can’t believe they weren’t aware how to respond about my child’s symptoms! He didn’t know anything and had a rude attitude for being a big Zero! The donate me wait in the ER for 6 hours and ended up telling me he isn’t specialized in children sicknesses. I’m speechless! 1 start is way too generous I want to rate 0!

Dirtier than an Indian government hospital. 6 hours to be told they can’t tell if my foot is broken or not but better get a walking cast at $$ anyways but no follow up appointments or anything discussed. No pain relief despite asking multiple times. Rude staff, ignorant and discussing confidential information in full hearing of the entire waiting room in the er. Overall, shockingly horrible.

Today I experienced a classic example of what Empathy in Customer Service means. A receptionist called Sophia at the Scarborough General hospital attended to me and she was a gem. The level of empathy she demonstrated was palpable. I simply want to say thank you for understanding. A quality so uncommon in our world. Wow!

I have never had to experience such a series of bad interactions in my life! My mother in law had to get surgery, and from day one, there has been so much friction. There was wrong info given, appointment bookings done out of order, etc. Also, when they messed up, WE had to call and rebook things, rather than them fixing their mistakes. The cherry on top: The day before the surgery we were told that my wife can accompany her mother, since she has hearing issues and needed help. After confirming all this, once we came on the surgery day, my wife was denied entry! We were told she is not "in the system", despite her being told explicitly. Even if you have to go a bit further, please don't pick this hospital.

Dec 30 2021 93 year old mom in for respiratory infection. Had camera phone in room FOUR EAST cuts off every few minutes with free internet. which deliberately turned off ,covered sometimes; nurse says you don't need to monitor. Do you not trust us. ? Well no ,do not monitor mom often. oxygen prong fell out several times , did not notice as are elsewhere. the O2 hose came out of wall. could not find callbell as has dementia. desk did not answer just rang and rang early in the morning. Mom called out for cold water 20 times but no one heard, When did get through they had no thickener on floor but did call to another floor for it. But how can not have thickener if have 93 year old who needs it because of prior strokes.? Water is a basic necessity and SHOULd be available at all times to those who can drink. give basic care at slow pace .one must wait or sometimes get nothing. not prepared to give extra food or water to elderly who have dry throats pleghm and reduced kidney function.en told this. Not assisted at breakfast even though careplan in LTC says need extensive help feeding and only left hand works and nurse ignore me or could not hear me when told. charge nurse I called said they want them to try on own but this is sheer neglect and they should be charged by the police for it. Left to fend for herself. Dec 31 Again no help at all to eat, could not eat yogurt because was not repositioned and dementia would not let process asking for help. right arm now hurts because left too long squished in corner on her right arm. Very insensitive to needs of the dementia elderly 93 , get paid but don;t seem to care, as long as food is dropped and taken away and meds given they get paid anyway. If patients get better is a combo of luck, destiny and band aid nursing.

I’ve had the misfortune of visiting the emergency room on multiple occasions. As a visitor, they won’t allow you to stay in the building if a family member has an emergency. All staff and security insist you leave - they do not want you to stay in any part of the building. Its a completely backwards policy that’s devoid of any compassion for how people feel when their family members could potentially be in harms way. Absolutely pathetic and disappointing. As a patient, the service is awful and staff are rude. I had a 3-5 hour long wait time for a 1 minute visit with a doctor. Overall, awful experience.

This is the worst environment to bring any child to….the doctors and nurses are careless…I brought my 2 year old and we were treated like animals….racism, insincerity, rude and unprofessional…I regret not taking my child to sick kids instead… animals at the local farm get better treatment then a black child that has to be admitted to Scarborough general…. Non of the washrooms have a baby changing station and they want to shove every one into the same waiting area…they are extra rude if your black

Made a mistake of choosing this hospital for delivering my baby. Have no complaint for doctors or the triage nurse. They are good and understanding. Night nurse Brittany is arrogant and rude to answer any of the questions. Received worst treatment from her since I could not feed the formula to the baby. Being a new mom of a first born I shared my helplessness to which she showed attitude as if I have made some huge mistake. Housekeeping comes to clean the second bed of a semi private room at night 2:30 AM. Throws stuff here and there with too much noise. That was the second day of my stay in hospital after c section and I put my baby to sleep with great difficulty. While requested the housekeeping if she can keep the noise a bit low she replied saying “This is not a hotel madam”! I mean yes! It’s not a hotel and you are cleaning a room where a baby 24hrs old is sleeping. I was surprised with the behaviour these people have. Please please please do not choose this hospital for delivery. Being a first time mom they will make sure you feel bad about your motherhood.

You could easily spend $16 a day for parking. If you are planning on more than 2 visits to this facility, longer than 90 minutes would suggest getting the 5 day pass for parking at the parking office (if open) at the exit to the parking garage. Pass is transferable and the days are active for 1 year from issue. This will allow you to start using the pass, rather than having pay for parking and then additional 5 day pass. Or if emergency, you can share among family members (one car parked at a time). 5 day pass includes unlimited in and out for the day you redeem, and can be used on non consecutive days. So if you are going for procedure it would cover your consult visit, your prep visit and the parking for the day of procedure. Or if you are taking turns visiting someone share a pass. Very nice doctors here. Very community oriented and working on updating their facility. The check in interface once set up, makes things easier. And allows you to access information from home on appointments and info they send you.

DO NOT COME HERE! Brought my sister for having chest pain and trouble breathing, she has a long medical history and explained this to them. Waited 45 minutes and my sister was crying on the floor panicking and the nurse in the triage just said you have wait for a room… waited HOURS IN THE ROOM and when asked what the approximate wait time is i was hit with “we don’t know”. Doctors are rude and nurses don’t even know what’s going on, absolutely ridiculous for people who claim to have a medical degree. I come here to get treated, not to take hear you attitude. If you are in a physically bad state, I suggest you just call 911… and do not come here!

Horrible hospital the Covid 19 screens who ask you all these questions are too busy playing on there cell phones in the evening chatting it up with all the staff most of them have no clue what there doing. These people are paid to play. They need a crash course of the visiting polices in reagarding vists... people please beware website says one thing about visting polices when u come in they say no visitors. To avoid any misunderstandings notify your staff and your communications department of any changes. No Air Conditioning in hospital and the Wifi is horrible Ghettos in Nyc have Ac and better Wifi!

Overcrowded. Come half an hour before the appointment they give you because they don't honor the appointment times. This place makes me want to relapse.

This hospital kills people. The sign says sit on the red chairs and you will be called but nobody cares. My daughter showed serious allergy to Medicean and she could not breath properly. I waited for half an hour and nobody called me. I we and I told them that it is a serious problem then the nurse said wait she would call me. Do not come to this hospital if you have emergency because you do not get the needed service on time.

Had an excellent experience! Dr Jyu is a very smart man! He also managed to get all of my tests done ASAP! Nurses were friendly and very trust worthy. My veins are extremely hard to find! They had patience and made sure to bring in an extra set of eyes to try to scope out my shy veins. This is a hospital that works as a team!

Compared to other hospitals I've been to, the nurses at SHN has been (overall) the most pleasant (but this is very comparative, as the bar is pretty low to begin with). The doctors are very hit-or-miss, but they do do their jobs to try to provide you with the right care. Overall, if hospitalization is the goal, SHN is a relatively good choice.

Long ER wait times, but my father has been getting very good care at this hospital since being admitted. Visitor got policies are still fairly restrictive, but once his covid results came back negative they allowed me to see my father which I greatly appreciated. He’s in great spirits and the nurses who have cared for him have been friendly and communicative.

Super long waiting time but that is to be expected. Hospitals are under funded and under staffed. I had a really quick and efficient visit with Nurse Nasir and he really helped my simple eye problem! My total wait time was 4 hrs and maybe seen for 15 mins. Overall doing the best they can

My mother in law was taken here at about five o'clock in the morning. She was 88 years old. She was left in the hall until four o'clock with a broken hip. She was given nothing for pain, she died at 4 o'clock. Then she was given a room. I believe this was a decision made by someone.

Receptionist or Nurse at Emerg (General site), I don't know who she was, night shift, on June 5th was extremely rude. This was how she answered the phone, loudly HELLOOW... which surprised me, so I was quite for couple of secs, then she became impatient and repeated HELLOOW...There was no introduction, her name or the hospital's name or department. I tried to ignore and asked her a question, during which her mannerism was very abrupt and rude. They were probably busy, but still. I informed her if she knew that she was rude, and she argued and tried talking over me and will not let me explain why she sounded rude, then she hung up on me. How can anyone have confident that your loved one is in good hands?

I guess it depends on which department you have to deal with on the level of care you receive. My father was in medical distress, residing at a nursing home. I encouraged the nursing home staff to call the ambulance, he was admitted to acute care where the nurses were pleasant and nice. I spoke with two separate doctors. One was nice the other mentioned that maybe the symptoms my father is having is from his conditions taking its course to a natural death to occur sometime. He spent an excessive amount of time discussing natural deaths and how life takes its course and how it’s not hard to imagine a natural death for my father, when I hadn’t asked. I found that a bizarre conversation to have because my father’s test results wasn’t in as yet … He than asked if I consent for my father to be resuscitated, in which I said YES, verbally I didn’t get any consent form. Later on my father was admitted and stayed for 3 days in a different department where I felt confused as to what his current status or updates was, lack of communication than when he was in the acute care department. None the less my father was taken care off, given medications, monitored and upon his discharge date, I came across an issue on how to transport my father back to the nursing home as he physically is unable to walk, an admin member in the hospital helped me get transportation services for my father which I’m appreciative of. When the transportation ambulance brought my father back to his nursing home, there was papers exchanged between the EMS transportation persons and the nurse within the nursing home. The nurse said while reading papers I have to update your fathers file and his hospital stay information and said it says you put do not resuscitate. I said no I told the doctor who asked me initially at the hospital to resuscitate and save his life in case of life threatening event occurs during his stay at the hospital. I assume since the doctor who asked me about it, thought my fathers condition was symptoms of a natural death to occur soon in his own words, felt there was no need to resuscitate him in case of a life threatening event occurring. I’m glad there was at least some OTHER decent doctors and or nurses who helped my father become better and that he was discharged before any life threatening event happened as I know the hospital wouldn’t have tried that hard to save his life over an error on his DNR which is very serious and shocking those type of mistakes can be made. This hospital needs to do better… seriously. I’m definitely going to follow up that’s crazy.

Been in the ER for over 5 hours now and they still did not give me a blood test or Covid test which the doctor ordered. All the people who came at the same time or even after I did they had their blood tests done and 1 child who came at the same time had his Covid test. They all went home over an hour or longer ago and I’m still waiting for my tests. When I went to ask the nurse how much longer that people who came in after I did already left m, she rudely replied that they don’t necessarily go in the order you came. If I could give 0 stars, they would get a 0 star.

Staff are good and efficient. Extend the required help to new patients. One feels comfortable in such friendly environment . Keep it up guys. You are doing great job in these pandemic period

They've done a great job during covid. Nurses are always friendly

Excellent service in Day Surgery, Third Floor Green in spite of Pandemic Conditions. Nurse Nahreen was efficient & professional. Should improve the training of the COVID-19 screeners (cost SGH a star) and they should NOT be allowed to give directions. Overall a very satisfactory experience!

I gave birth here recently and had an excellent experience, even before my baby's actual birth day. The NST tech is wonderful and really calmed my anxiety I had. My o.b. works out of this hospital and she's wonderful. She wasn't on call when I had my baby, but she made sure to pass along her concerns she had to the on-call doctor. My delivery was great and the nursing staff who took care of my child and I were all amazing. They were caring, kind, concerned, sweet and funny and I am very happy I was able to give birth here.

ER waiting time its a little long but other then that doctors and nurses are very knowledgeable and caring.

In my experience the nurses and doctors try their best and really do care. However they expressed the hospital overworks them and they are extremely understaffed. I'm convinced this is just a ploy to extend wait times and get more parking fees 😒 Be prepared to wait 12+ hours or Do yourself a favor and drive to another hospital out of town that's less busy.

Have been visiting Scarborough general quite frequently with my aunt as her translator. This hospital is clean and easily accessible. One entrance only. Go through screening and they will direct you to either the medical building or registration. At registration, questions will be asked accordingly. They will then give you clear instructions as to where to go next. This hospital is huge and we were worried we might get lost. But instructions were clear and markings on the floor makes it easy to navigate. Nurses here are very on top of things. They’re patient and they explain things thoroughly. I’ve never been to a hospital before so I have many questions I’d like to clarify especially if it’s for my aunt who does not speak a word of English! They patiently answered all my questions in details. Today is the day of surgery and the week before surgery, they will have nurses, anesthesiologist call you to ask you questions regarding allergies etc. They make sure they have all the necessary information before to get us and the surgeons prepped. I’m very grateful for this experience and their patience and kindness to make every hospital visit less stressful.

I delivered my baby here 2 weeks ago. Everyone in the birthing services department and newborn assessment clinic was so nice and helpful. They were taking care of everything regarding me and my baby. I have no complaints at all.

When I came to the Emergency the lady started Cursing This it The worst hospital v.v. For me this is the best of everything. My 2 daughter 2 son and 1 unborn child happen in this hospital Today my youngest daughter gets sick and I brought her to hospital The nurses made me cry and Touch deeply in my heart They Surprise my daughter a birthday song and gift. It small things but so big Means for me and my daughter. Thank you so much Scarborough general hospital in my heart and my life

Thank you to hospital staff at the Scarborough General Hospital for the exemplary treatment I received today Jan 7th from registering to admitting to discharge. Each of the medical personnel that I interacted with made me feel safe. You all reassured me that I would be fine. These are unsure times and you made me feel comfortable surgery is never easy Thanks for providing me patient centred care. Thank you for your dedication and hard work.

My mother, Catharine Mackie was recently admitted to this hospital. During the week she was a patient she was treated with kindness and consideration by every single staff member: paramedics, nurses, admin staff and doctors. As a family we are ever grateful to this hospital for their compassionate professionalism.

The staff here are professional and polite. The doctors work with their limited resources to provide the best care they can. Excellent hospital.

The worst ER in town My wife had an abdominal pain for 1 week so finally she went to ER, after waitting for 6 and half hours they did only a blood test and said if there was anything wrong we will send you the prescription in your email, it’s 3 weeks now that she have on and off pain but we didn’t receive any response. I highly recommend to the community of Scarborough we have to take action against this worst doctors and nurses in this hospital, they are just wasting the time and getting fee from the government. The government is not responsible for it, it’s only the management and stuffs who works in here makes it worst hospital for community. We have to raise our voice

Visited around 12:50 pm June 12, 2023. I was lost and didn't know my way around the hospital. The volunteer at the information booth during this time though (name starts with A, but I forgot his name) was extremely helpful and friendly even though he is new to the job. He goes out of his way to escort lost people. He had a great personality and was eager to learn that I feel like he deserves to be paid if he keeps this up.

The emergency department was pretty quick. The staff were helpful and very understanding too. They just didn't give you a lot of information on how to handle your injury.

Came in with my Friend. Not so bad. The nurse answered the questions. Wait times were moderate. We came early morning on the 1st day of New year. The hospital is quite big and confusing. No proper sign board to guide. Overall average experience!

I hate going to hospital especially when you have to see someone on their deathbed. Extremely uncomfortable situation. Staff are friendly, some part of the hospital is under construction. Parking is not bad as other hospitals. Not that busy.

I would like to express my heartfelt appreciation for the exceptional care provided by a wonderful nurse [ALEX]. Her dedication, professionalism, and compassion truly stood out during my experience. She consistently went above and beyond, ensuring my comfort and well-being were attended to with the utmost attention and expertise. Exceptional communication skills and ability to put me at ease made a significant difference in my healing journey. I am incredibly grateful for unwavering commitment to their patients and would highly recommend them to anyone seeking excellent healthcare. Thank you for being an outstanding nurse and for making a lasting positive impact on my recovery. God bless you !