Poor customer service is all I can say. After taking my dog in on Jan 23, I reached out to them by email in regards to my dog's condition and requested for a record of health history of my dog in order to submit to the insurance company. A week came and gone and I have not heard anything (after I followed up with two emails and a phone call). Not to mention a $600 vet fee! When I called in today and was told because Dr Hall is off till next Wednesday so I will not hear anything from her till she's in again. And to make things worse, the receptionist Vicky showed no empathy. Being empathetic is important in all industries. If you don't have it , you should at least train your staff how to treat your clients. I would think twice about going back. Bad service and no sense of urgency isn't what I expect after paying $600 vet fee. Update Feb 1, Just got off phone with Dr. Hall and I explained to her the situation and she said because I have written a bad review of them and that I should take my business elsewhere! This is by far the worst experience I have had. Think twice about going there pet owners. They charge you so much and then give you the customer service you don't deserve! Do not go there!

Best. Vet. Office. Ever. Name another clinic where your dog is EXCITED to go to the vet, starts smiling and wagging his tail when he recognizes where he is, and starts sprinting down the road when he hears me say “Let’s go see Marla and Dr. Steede!” The incredible, thoughtful, and most importantly caring staff at DAH watched my dog grow up and held my hand through it all, physically and emotionally as a first time dog owner raising a corgi puppy on my own (no small feat). Their clinic goes above and beyond when it comes to making your animal feel safe and welcomed, from pheromone air plugs to treats galore, from all the cuddles and love from the staff to letting the animals get used to their environments. They are a FEAR FREE CERTIFIED clinic, and I am 100% certain their expertise in how to treat animals even beyond medically has made my life so much easier with a dog that doesn’t even mind thermometers stuck in his bum and vaccines sprayed in his nose because he trusts the vets handling him THAT much. Of all the vets in Toronto, DAH has been the most responsive, ALWAYS finding a solution to an urgent problem, and helping me manage stress and logistics through nose infections, parasites, new dog-mama blues, tummy troubles, neutering, preparing my doc for cross-continental travel - and everything in between. I have and always will trust this clinic with my dog’s life. All in all, my concerns are their concerns. My wins are their wins. My love for my dog was completely and authentically matched. They never make me feel like I was under reacting or over reacting. They always make me feel cared for, they make my dog happy and healthy. No concern or question is too small, and as someone who pretty much visited them once month (if mot more often) during my puppy’s first year, I never felt like a burden. I only felt like my dog was a local celebrity there. A special shoutout to Dr. Steede for being SO knowledgeable, and warm - you can immediately tell she is clicked on for any situation. And also to Marla, for being our #1 fan, for all the treat, help, support, joy, hugs, and much much more. So basically, if you’re looking for a vet, drop what you’re doing and visit our friends at DAH. It will be the singular best decision you’ll have made in your and your beloved pet’s life.

I’m so pleased with our experience with the Downtown Animal Hospital! They have a rabbit savvy Vet (Dr. Vihos). Finding a Vet who treats rabbits is difficult, but finding a good Vet who treats rabbits is even more so. I had a “rabbit savvy” Vet previously care for my bunny, and he was very inconsiderate and unprofessional. I’m so happy that my bunny is now in Dr Vihos’s good care, she was very knowledgeable and helpful. She took the time to answer my questions and explain her findings in detail.

Great service. They were very good with our two rescue cats who are still very frightened in new surroundings. Got health check results quickly and walked out with needed medications. Highly recommend

I’ve been a client here for about a year and couldn’t be more pleased with their service. The vets, techs, and admin staff are all pretty great! It’s not a cheap clinic, but that’s to be expected for a downtown clinic (particularly with their expansive opening hours). Dr Emily goes out of her way to make my dog feel comfortable and to help me through my concerns as a first time dog mom. My little rescue doggie loves her and so do I!

Its a nice cute hospital for our furry friends! Took my new stray boy Luka to check if he got any microchip on him. If u are on after office hours, this is the best place. I even got contact info on how to get him adopted, very friendly receptionists and nurse. Helped us 😇Good for all who❤️🐈🐕🐇

Very knowledgeable, friendly and accommodating vets + staff. I was impressed with their knowledge and level of care. It's not often that I visit a veterinary clinic and am impressed, usually it's just a "we have to be here without much of a choice" type of situation. I've visited most of the vets in my area, but thankfully I think we've found the good one. Will continue to return so my old man pup can live comfortably.

Both my cats first visit to the vet was amazing. The client care was smooth and clear in regards to communication and ensuring we filled out the appropriate information pre-appointment. I love that they're ‘fear free certified’ Never heard of this before. The Dr. was so gentle and calming for my cats and they gave them lots of treats and time to crawl out of their cage to be assessed. 10/10 will return and recommend to other animal owners!

No good experience on Sundays. I have been bringing my pets seeing the vets at this hospital for at least 5 years and I seriously don't know why everything is going downhill, especially when there is a change in ownership or maybe one coming up. I have 4 cats. I asked the receptionist during making appointments twice (one for weekday and the other one for Sunday) if i have trouble bringing in the one I booked, can I bring in the other one instead. She replied yes twice for the 2 bookings. Also even I left them voice messages at least half an hour before I attended the appointment on Sundays. But when I got there on Sunday and checked in at the reception, she didn't make the change until I told the vet in the examination room. And the reception/tech asked again after the vet went out maybe asked her to make the change. It's either they don't want me to be there on Sundays or there is problem with their capability in carrying out their jobs properly. What I wrote seemed insulting, but they seriously gave me that feeling.

I'm giving a 5 star review based off of my experience for the last 2 years with Downtown Animal Hospital. Before I found this animal hospital, it was nearly impossible to find a hospital who would deal with rabbits, as they are considered a rare breed. Every single interaction I have had with their staff since the beginning has been amazing. They really treat you and your fur baby with so much kindness and respect. I've had to leave my rabbits overnight and they made it very easy for me to do so. Its a very trusting environment and I have no negative experiences, I find their pricing fair as well.

The clinic forgot to call me and tell me my cats urn and paw print were back at the clinic. It took me calling to find out that she was returned even though I was reassured that I would be called. She had been back for two weeks 💔 Please be mindful should you need to make arrangements. There was no need for the unnecessary shock and grief. It was already hard enough as it was

We had an emergency with our senior dog and Downtown Animal Hospital was able to take us within a few hours on a Sunday. They truly are one of the best vet's we've ever been to. Dr. Emily is attentive, compassionate and very knowledgeable. She was able to treat our dog and checked in multiple times over the following week. Being a dog owner for over 10 years, I can say Downtown Animal Hospital is one of the first vet's I've visited in an emergency where I was not scared into expensive treatments or felt like I was being taken advantage of during an emotional time. All of the staff we met were kind and patient with us. We can't thank them enough.

My cat was suffering greatly and at the final stage of his life needed to be euthanized. Unfortunately, his regular vet was not open on Sundays. When I called and asked if they could see him and explained the situation and his symptoms I was simply told, "No, we're fully booked". No empathy, no compassion, not even a suggestion of who else to call. Luckily, the next vet I called was the complete opposite of this place and not only helped us but were kind and compassionate and accommodated us in a few hours. I understand having a booked schedule, but some simple compassion or offering another alternative from whomever is answering your phones would be helpful when a person calls during a very stressful moment in their lives.

If you need to travel with your pet, this is the best and most knowledgeable place to be at. Dr. Steede is an absolute guru of pet travel certificates. She completed mine with utmost care and knowledge of all the kinks and details so I had no problem with any technicalities throughout my international travel. Big big thank you for making something so stressful a piece of cake! See you soon!

My pets have been patients at this clinic for all their lives. Despite dramatic price increases over the years and lacklustre service from time to time, I chose to continue going to DAH because it was convenient. But the recent acquisition by VCA has, unfortunately, seen a fundamental shift in the way the practice treats me. This quickly became intolerable, and after almost 14 years, I’ve moved to a new vet. I’m grateful fo those at DAH who have provided care to my pets the past and wish everyone there well.

Took my cat in for an emergency. They were able to see him promptly and were upfront aboutball costs and procedures. The doctor who saw him was very kind and polite and treated us both with kindness. The reception was also amazing, and it helped put my mind at ease. I decided to make a second dental appointment, and again, the staff was amazing. I highly recommend this vet. 10/10

Dr. Steed is the best vet I’ve ever dealt with. She truly cares about my dog, and makes reasonable suggestions on his health and well-being. She is kind, compassionate and caring to both me and my dog. I’m grateful to be her client.

I have been a customer here for 7 years and it is the best vet clinic I’ve ever patronized. I recommend to everyone. Dr. Steede is incredible although I’ve had other vets since the hospital has accommodated me last minute many times in times of need and they have all been great. They did a fantastic job throughout the pandemic but I’m happy to be able to attend appointments again

Incredible staff on every level. Always an expensive trip, but the staff and service are worth it. I've paid more at other vets in the past for much less service and care. For sure. They are gentle and kind to your pet and very informative with info and options, which is huge. Amazing. I'll never take my kitty or any future fur-ldren anywhere else. Thank you Downtown Animal Hospital.

Amazing service at DAH!! Bimba is often nervous around vets and she did incredible despite me not being there due to social distancing! Love how the Dr. took the time to explain everything to me and even explained the test results over a phone call. Very honest service! Definitely found our go-to vet in Toronto! 🙌🏻

After looking for downtown clinics, we regret only not to have been to the downtown animal hospital before. We went to others nearby and none of them offered us the same quality of service! Really really happy! The scheduling of the appointments: easy! The visit was extremely nice and no absurd exams was tried to pushed on us. The vet was extremely nice giving us all sort of useful advice regarding travelling with our cat. The clinic is also trying to to its best to be a fear-free environment and that was clearly appreciated and visibile from every detail: from the dog/cat separate waiting areas, to the padded metal tables that helped out cat being at ease during the visit. The use of pheromones and attentions to all the needs of our cat was incredible! I read many reviews about the cost of the clinic, but honestly it is in line with the cost of other downtown clinics, so nothing surprising. At the end of the visit we only had one question: why did we not go there sooner?

A bit pricey. Decent guinea pig vets. We saw them annually for check ups until recently (switched to Greenwood), and one of my guys had a tumor removed there earlier this year. On that front, it would be great if they had cones or collars for guinea pigs, as I had to make do with close monitoring and makeshift onesies, and I eventually had to abandon the latter. It would also be great if they had products for animals other than cats and dogs (and maybe birds? I can't recall), as I would've bought from them if they did. I also love the flexibility in their hours, though this almost doesn't apply to guinea pigs, as the guinea pig vets aren't in every day. I was pretty disappointed that they couldn't put one of the pigs down when he went into respiratory distress during palliative care at home; we had to go to VEC, which was super expensive.

Had an absolutely amazing experience! I had to bring 2 wild kids and a giant stroller with me to my new pup appointment. They were more than accommodating and didn’t make me feel like a nuisance once even when my kids were acting up. The vet was calming and very kind, answered all of my incessant questions without being bothered. My new pup was a little nervous, though they do a lot to make sure the dogs are comfortable. Prices are reasonable compared to other vets, would definitely recommend to others especially if you have to bring kids 😂 thank you!

Vet was too scared to get close to our 20lb, 8 year old dog! She asked me to describe the elbo infection and looked at it only from a distance. It’s literally impossible to see without lifting the fur. Very disappointing and unprofessional.

If you are a long time customer of here BEWARE! The prices have gone up significantly without warning. Apparently it is because of "the war". I am completely lost on what "the war" (whichever one abroad) has to do with overnight night boarding of a dog in a kennel in Toronto. But fair warning, pick another location! DO NOT GO HERE. Next thing you know, they will raise their prices in Toronto because of a water crisis in the Sahara.

It is now just pass 5 weeks that our little angel, the love of our lives "Benny Boy" passed away at approximately 7:35 pm on Tuesday, 9 January, 2024. I have wanted to write this review for a while now, but decided to wait to see if my level of disappointment and anger at Downtown Animal Hospital would subside. But it has not, so here goes... In early September of last year Benny got very sick and we rushed him to the emergency Vet, at that time we were told that he suffers from lower respiratory disease, in addition to the heart disease and pancreatits that he has been battling for several years. We were told at that time the prognosis for a dog with his complicated conditions was three to eight months. On the night of Friday December 29th 2023, we noticed that Benny was not breathing normally. Again we rushed him to Downtown Animal Hospital where he was a patient for years on Saturday December 30th, after x-ray and blood tests we were told that Benny had pneumonia on top of all his existing conditions. We had to hospitalized him on that Saturday and Sunday. Then we took him home on New Years eve as he was doing better and seemed to be slowly improving. In the last week leading up to his passing, he had some good days and other days were not so good, but Benny hung in there and kept fighting the good fight until his heart gave out. His breathing never did normalized even though we were supplementing his oxygen at home to help him, but even that couldn't beat the pneumonia and the damage it inflicted on his little lungs. In the last few days he stopped eating and it was a struggle to get him to take his meds. On Monday, 8 January, we resorted to feeding him via a syringe which he hated. When we were getting ready to feed him on the next night, which was Tuesday, 9 January, he took one look at the syringe and went into a panic / anxiety attack. He started to pant very badly and no matter what we did he never regained / caught is breath again. He passed away within minutes in his Papa’s arms at 7:35PM. I / we cannot believe that Benny is actually gone. It is all so surreal and it hurts like hell. But what makes this so much harder to bare, is our final interaction with Downtown Animal Hospital, in particular, Dr. Vihos. On the 30th and 31st of December when Benny was hospitalized there, he was given oxygen therapy, antibiotics, other medications and 2 x-rays were taken of his lungs with a total of just under $2,500. Then when we spoke to Dr. Vihos on the Tuesday following, she wanted to do 3 more x-rays even though Benny had 2 x-rays a couple days ago. We felt it was a bit much and over done, and did not want to subject Benny to all of that radiation. Dr. Vihos never called to check up on how Benny was doing or any other Vet there since we had been seen by Dr. Steede in the past. On the morning of Wednesday, 10th January, I called Downtown Animal Hospital to let them know that Benny had passed the night before and to inform Dr. Vihos. We were told that Dr. Vihos had gone on vacation, but will be informed and that Dr. Steede would be informed as well. Well, to this day as I am writing this review, we have NEVER received a phone call from Dr. Vihos or Dr. Steede expressing their condolences for the passing of their former patient, Benny. You would think that someone in the business of caring for animals, it would have been the natural thing to follow up on the patient. I would always hear negative things spoken about Vets and how money hungry they can be, but never wanted to believe until now. It seems that Dr. Vihos and Downtown Animal Hospital is only in business for the money and how much they can squeeze out of vulnerable pet owners. And lack care and compassion for our fur babies which we place in their care. We are blessed to still have one more fur baby, Teddy and we will NEVER set foot in Downtown Animal Hospital again. Your experience may be different than ours, but BEWARE!

My baby yorkie Kashi loves coming here! Came in twice, and both Dr Cappon and Dr Vihos made me and my puppy very comfortable. They gave us full attention and didn’t rush through the appointment at all. Thank you! We will be back!

Awful experience with Dr.Vihoos. Avoid using her services! She does not know how to check rabbits' teeth. She misdiagnosed my rabbit and did not want to acknowledge her mistake. As a result, my rabbit lived with pain, could not eat, until I realized to go and show her to another doctor who actually helped her. Do not bring your rabbit to that doctor! The only thing she cares is your money!

Dr Hall was really great with my 16 year old cat. She took her time assessing him and making sure he was comfortable before doing her exam, and spent tons of time talking with me to discuss his options. My cat and I were comfortable the entire visit and the doctor even called the next day on her day off to give me his blood work results and recommendations for follow ups. This clinic truly cares about pet health and well being and I highly recommend.

The vet was 25 mins late without any apology. And she has been treating customer like this (habitually late). Don't recommend to anyone

We sought help for a dog we're babysitting for someone experiencing trauma and housing issues, we were met with a huge bill, little concern or interest in the situation, and no help in booking a follow when the medical issue persisted. We'll be going elsewhere from now on for sure.

Hassle free experience They were very patient with my cat who gets anxious outside. They didn’t force any test or process. They did communicate what are the items that are needed. Also, it was easy for me to get an appointment the next day!

I would give this clinic 0 stars if it were not for Dr Steede. I find her work to be great, Dr V, not so much. This clinic is over priced and unorganized. Last time I was there I sat in the examination room for over 20 minutes waiting to see Dr.V While no other patients were in the clinic. She just could not be bothered to come down and start her examination. Now, a week later, I’m trying to get a referral to a specialist and they want to do as little as possible. Making me run around and making calls that they should be doing. When your pet is sick, you want your overpriced clinic to take the stress and burden off of you. Not add to it by being lazy and indifferent.

Friendly staff, convenient location. Email responses are pretty inconsistent, you'll have better luck giving the clinic a call. Took us more than a week to get the claim forms signed and sent. Other than the logistical issues, the team is pretty greats. Doctors are very professional and friendly. We have been using their services for a few months now and would recommend it to everyone around the area.

Really caring place. Can tell they love animals. Personally found them very reasonably priced especially for a downtown vet clinic. Have a been a few times now for large and small things and would recommend.

We had to bring our sweet cat in for euthanasia on a holiday, and our regular vet was closed. VCA Downtown were able to take us same day and were so kind and compassionate. We are grateful. This is the worst part of pet ownership but the vet, staff, and techs were gentle and helped us send our sweet girl home. The cost was half of what we were quoted at an emergency animal hospital.