We recently moved to Toronto, and were looking for a new vet. Our last one was aboslutely amazing with our cats, and we wanted to find a similarly good experience in Toronto. Unfortunately, Downtown Toronto Cat Clinic failed to meet our expectations. The first time we brought our cats, they couldn't examine one of them. They told us to give her some calming medicine and come back again, but they charged the examination fee despite there not being an examination, and told us they would just not charge us the following visit. This didn't sit great with us, as we felt they were keeping that money hostage and we had to return even though they clearly were not good with our cat. We came back after giving our cat the medicine, and once again, they were unable to examine her. The fee was, of course, not refunded, even though both visits amounted to about 15 minutes total, and we even provided the treats ourselves. They also kept pushing us to sedate her just for a routine examination and vaccines. Our cat has an autoimmune disease that means we've had to take her to the vet about 8 times in her 1 year of life, and we've never had such an experience before. Unfortunately, it doesn't seem like this clinic is very good at calming and treating cats. We won't be returning, and we do not recommend it.

Outrageously expensive. I was quoted over $500 to euthanize my senior cat. In my opinion, this predatory pricing designed to exploit our grief. I've been going to this vet for years and I have always found them to be quite overpriced but this absolutely over the top. If you need to say goodbye to your furry family member, go to the TORONTO HUMANE SOCIETY. The staff there is compassionate and respectful. The doctor stayed late for us, gave us a lovely private room and let us take our time saying goodbye. The cost was $180 including the sedation and cremation. It was the best experience for the worst decision I've ever had to make. For anyone who is low-income and can't afford to pay the astronomical price to have ashes returned; I suggest collecting cat hair from around the house (from a vaccum or cat brush) and burning it yourself so that you have something to keep. Nobody should be denied a keepsake of a loved one because of artificially inflated prices.

I really liked this clinic for my cats. They’re not well socialized so going somewhere that there weren’t dogs around helped ease them. Dr Kennedy and the techs were so wonderful and I’ve been generally happy with the treatment. My biggest complaint has been that their systems are really old and leads to a ton of confusion and lack of empowerment of the staff (from what I see). But if your kitties need special care, pls consider it. I’ve left mostly cuz it’s far for me and wanted a place with more modern systems, but Dr Kennedy made me want to stay with the way she treated me and my cats. It was a tough call. I’d recommend this place for any cat owners.

As others have already noted, this clinic is ridiculously overpriced and the vet is keen to suggest expensive battery of tests for minor issues. We brought our cat is for a relatively minor problem. She had been recently accessed at another vet clinic and her health was deemed good for her age. But after a pricy assessment at the Downtown Cat Clinic, the vet told us our cat would need: blood tests, procedures, dental work, all adding up to just shy of $2500. We knew that our cat’s teeth (as different vet had recently told us) were in great shape, so this all seemed entirely unnecessary, especially since none of this had anything to do with the issue the cat was currently having. We then had to ask directly to have the vet look at the issue we were hoping to resolve, telling her that this happened in the past and the solution was not (previously) this complicated, which she finally and reluctantly agree to do. She quoting us the cost for treatment. Upon pickup, we were surprised to find the charge was almost $200 over the quoted price. We asked to look at an invoice and the receptionist seemed confused by the request. Upon looking over the itemized bill, we noticed we were double-billed for the same exam. Again, confusion ensued when we asked for this error to be resolved. The only positive interaction at this place was with a vet technician, who took time to patiently show us how to apply the medication to our cat. Other than that, this place seemed like a complete money-grab. We will not be returning and encourage others to look elsewhere.

I can see many people have had the same experience I did. I brought my cat for a physical and they told me that he’s too aggressive (even though I gave calming medication at their discretion). They wanted to fully sedate him for routine exams and asked that I pay the physical exam in advance and come back later(just because they couldn’t complete it). Absolutely not, I didn’t and went to another clinic that was fully capable without all the extra scams.

Took my cat in for urinalysis and a blood test in August 2022. This was when the COVID measures were still in place so I had to wait outside the clinic. After over 2 hours, they called me to tell me that my cat was too aggressive and I could either come back or sedate her which would cost $220 extra. I had already missed work to bring her in, and just wanted to get the tests over with so I agreed to the sedation. I think the pricing was fair and I was informed ahead of time. It was just a really poor experience since all communications were over the phone and I couldn't see or be with my cat. All I knew was that she was likely very scared for over 2 hours. It felt like the COVID measures were a bit overkill and they really made our experience a lot worse. When the urinalysis results came back, Dr. Bonder informed me that my cat had a severe bladder infection and also Stage 3 kidney disease. She told me that the kidney disease was not reversible. She suggested to do some more testing to get a prognosis of how long she would survive, which would cost $1000. She also claimed to have felt a lump that could indicate cancer. She made no mention that the kidney disease could have been related to the bladder infection. We took our cat to another vet, who told us that the kidney disease may have been caused by the bladder infection travelling up to the kidneys. We treated the bladder infection with 2 courses of antibiotics. Six months later, her values indicate only borderline kidney disease, Stage 1 at most. I have taken her to 2 vets since going to the Downtown Toronto Cat Clinic and no one has found any lumps indicative of cancer. I think this clinic has fair pricing, they send you estimates before proceeding. I think this place would probably be fine if you just need to take your cat in for routine check-ups and they are otherwise healthy. In my case, I feel like other vets have been able to give me better information based on the same test results that Dr. Bonder had. Other vets have also acknowledged that my cat is aggressive, but they have never had to sedate her for a blood draw. Despite being a cat-only clinic, I don't think they are particularly good at calming cats.

I had a bad experience with this clinic. Yesterday we took my cat to get groomed. Paid the entire grooming fee and physical exam to have my cat literally HALF shaved and no physical exam preformed. They asked us to return to finish the job and pay another entire grooming fee! Should it not be covered under the amount I paid them to do in the first place? Very disappointing. I feel they are more in it for the money then the welfare of the cats. I’ve asked for a refund for the physical exam that was not preformed and no one is getting back to me. Very upset with my experience here yesterday.

Update. I went back to give them one more chance. They wanted to turn a kitty cold into a 1200 experience. 300 for a 30 minute check in which they weighed and listened to her heart. And then quoted 900 for an X ray and refused to consult with me or answer my questions until I spent the money. When I expressed this they went silent. They are not partners they are not looking to discuss or consult it’s spend spend or go away. Staff are all very kind and supportive but I do find them to be a bit pushy. A routine check up seems to always want to turn into $600 worth of tests, typically none of which is absolutely needed. I know they want to check everything but it feels overkill and out of tune with cost of living in todays time.

Pretty bad vet, overpriced, loves pushing for extra tests and fees, and not very compassionate. At one point they gave me some bad advice which led to an expensive emergency visit, I switched vets after that. They also have a ton of signs in the clinic threatening people who leave online reviews which is a huge red flag. The techs were nice though.

I really have nothing but amazing things to say about this clinic! My little guy has been through alot in his short life! I switched to this clinic when I wasnt feeling Bean was getting the best care he could possibly get! This clinic has just been so good! From the receptionist to the techs to the doctors! So thorough, so understanding, listened to my concerns, answered every question and reassured me. I really appreciate the check-ins days after the appointment just making sure he was okay! I was really nervous to get him neutered due to his medical history and they were so calming and informative! Not to mention they treated Bean the way I treat him! He had his neuter and did amazing !!! I really want to thank this clinic for everything they have done! I can't wait to continue this relationship! Highly recommend! :)

Displeased with my first experience yesterday at the cat clinic. 3 months ago I found a stray cat on my driveway and took her in without knowing she was pregnant. Now I have her and her two 8 week old kittens who are still breastfeeding. I took them in for their first vet appointment at Toronto Cat Clinic yesterday. The technician was super sweet and personable but the other person did not leave a good impression on me. She did not introduce herself so I don't know her name. She came in and started asking me a few standard questions. When she learned that they were still breastfeeding she said it was absolutely terrible and not safe for the babies and that I must cut them off from their mother immediately - not only must they stop breastfeeding cold turkey but they must be separated from their mom immediately. I was really surprised to hear that and asked her why and she made me feel like I was being negligent and careless, saying I should have done more research about taking care of kittens and that they must be separated because that's the way the world works (how condescending!). I probed a bit more and she explained it's because it's bad for their gut bacteria. I called my dog's vet today and asked them if they agreed with the information she provided and they were shocked and completely disagreed with her instructions. They said that the mother cat will wean them off when it's time, that it's very healthy for them to breastfeed and that I should let nature run its course basically. That the mom will swat at them when she wants to stop breastfeeding. They said that kittens can breastfeed up to 12 weeks and it's totally normal and wonderful because I'm able to provide a safe environment for them. All this to say, I'm disappointed in the experience and information provided.

The team at Downtown Toronto Cat Clinic are exceptional, caring and super knowledgeable when it comes to treating cats. My little guy has been coming to this clinic for a few years, and we recently went through a health scare and every single staff member has been kind and helpful every step of the way. Not only do they provide excellent care, but they will give cats extra cuddles and attention during their visit. Highly recommend this team!!

Awesome clinic. Very caring as expected. Highly recommend. Georgie says thank you for fixing me.

The vets are very patient and good with my upset & very vocal cat. They always explain pricing before they do a procedure and give me options. I appreciate that they take my questions and concerns seriously and have helped me learn a lot as a cat parent. Outstanding office, I've had good experiences with all the vets so far :)

After realizing that my cat was potentially ill, after not eating for several days, and then starting to throw up, I had to call a number of places to find out their last minute emergency availability. After calling a few nearby places, I got ahold of the Downtown Toronto Cat Clinic and was pleased that they were taking new patients and had time to see my cat the same day! They were friendly, welcoming, accommodating, and so patient with all of my questions and concerns. It was an emotional journey for me, and they made me feel comforted about the situation. My cat stayed there for a few days and overnight to get treatment and seemed like she was treated well. She got to come home and has been better ever since! Even when I got home, I had a lot of questions and the clinic was so patient and kind with me over email and on the phone and got all my questions answered. I can tell the staff really care about their clients and kitty patients. I was also pleased to take my cat to a cat only clinic, which reduces their stress of going to the vet, by not having dogs around. I had such an overall pleasant experience with Dr. Kennedy and Dr. Bonder and their whole team and will consider continuing to come back for future visits!

I have a deep appreciation for Downtown Toronto Cat Clinic. The vets, techs and staff exhibit genuine empathy and accommodation, displaying a profound understanding of feline care. The clinic goes above and beyond for cats and their owners, incorporating details like Feliway in the air and prescribing creams instead of pills for easier at-home administration. Not only are their prices competitive with other cat-only clinics, but they also reflect the exceptional service provided. I am genuinely thankful for the care my cat receives at Downtown Toronto Cat Clinic, and I wholeheartedly recommend their services.

I've been going to this clinic my entire cat-parent span (11 years, 3 cats), and they have always done a great job caring for my cats, including being very kind and compassionate around end of life plans. I really appreciate how much they care, and all of the COVID safety protocols they've continued to implement.

I've been taking my cat here for the last 7 years and only have good things to say. Dr. Bonder and her team are very caring, compassionate, and transparent. Dr. Bonder has been consistently accurate and extremely attentive with the variety of health issues my cat has faced over the years. They clearly care very much about the cats they are seeing, and offer very reasonable prices and responsive communication. I even had a unique situation where I fainted in the examination room when taking my cat in for a checkup and they were SO sweet with helping me out (chipped tooth and all). Could not recommend this clinic more!

I've been taken my cats to various vets over the years, this was the first vet in 7 years to identify that my cat likely had an allergy. For years the vets have told me that my cat's over-grooming was an anxiety issue, but using the medicine for allergies has worked! My other cat is very angry, I was told to medicate him and bring him back, which I did, he was still angry. Even angry, they managed to look at him and also provide medicine for a dandruff issue he was having. Very positive experience.

I highly recommend this clinic for anyone with a cat! My cat had been suffering from a potential urinary tract blockage and they got him in for a same-day appointment and he was assessed within 45 minutes of being there. Dr. Kennedy and the staff are all incredibly kind and give thorough explanations of the examination findings and treatment plans. The staff were also very transparent with the billing process and went through my entire bill with me item by item so I knew the exact costs of everything. Definitely a great place to bring your cat.

The downtown toronto cat clinic has been the best vet I’ve ever taken my cat to. You can tell that every single person who works there actually cares for your pet. My cat usually gets stressed out when going to vets but the fact that it’s a cat only vet really helps her anxiety. She recently had a big treatment done (dental cleaning) and the team took such great care of her. 10/10 recommend

I highly recommend Downtown Toronto Cat Clinic and specifically Dr. Kennedy as she has been so knowledgeable and kind when taking care of our cat. We had a minor health scare recently and not only was the staff able to book us in very quickly but Dr Kennedy had a number of helpful recommendations for his treatment. Also, staff followed up multiple times in the days after our appointment to check in which was so thoughtful and appreciated. I'm so pleased with the care we received and will continue bringing my cats here!

I adopted my cat Ghost at the beginning of the year and the team at the Downtown Toronto Cat Clinic have been amazing! Super helpful with regular checkups as well as a small emergency that popped up. My fur baby is all looked after and healthy and everyone at the clinic is super friendly and helpful. Thank you to everyone at the clinic for all that you do and working through this pandemic to make sure all our lovely cats are looked after! Sharing a picture of my boy Ghost for the Instagram contest.

This is a wonderful cat clinic! I brought my cat, Zuzu, here a couple of months ago as a friend recommended them to me. The clinic has been nothing but kind, patient, and super attentive! They check on their patients, and really seem to care. I highly recommend!

Dr. Bonder and the entire team at The Downtown Toronto Cat Clinic are awesome! My old lady Sphinx kitty means the world to me and I cannot say enough great things about the care she receives at the clinic. From 2 major surgeries that were both life saving and just regular check ups, the entire team is not just doing a job they genuinely care about her, and are very assuring and clear with me. Chicken loves being treated like a rockstar and she certainly gets it there. Thanks for all you do for her (and me) -Niki

Life savers! I called all vets in the zone and were fully booked, even the emergency clinics were at full capacity and too far from where I live. I was supposed to drop off my cat but eventually he pee on the table (was a urinary problem) and they were able to collect the sample and didn't kept him there saving me more troubles and money. Just for this action, you can see they really care about the cats. They were very kind to me and to my cat and must have saved his life because a few hours and the situation could have excalated. Thank you for saving my precious son 🙏

I have only had one visit at this clinic but they were very gentle with our cat and as you can see from the picture he snuggled up to the assistant and felt safe with them. Their advice has been helping and they call to follow up regularly which is comforting.

I'm very impressed by this clinic. I had an emergency with my cat on a Sunday and had to wait until Monday to take get him checked. I called and the receptionist was very pleasant and helped me get a last minute morning appointment. The vets and the assistant that checked my cat were very gentle and loving. It was pricey but they were very transparent about what they were charging me for and it made sense. They even called back the next day to ask how my cat was doing. I highly recommend this clinic, their service is stellar.

Super bad experience today purchasing my cat's prescription food. The lady at the front desk was super rude (Bright red hair). And was watching me like I don't know what I want. She took my data to make a profile about my cat and was always with a mad face. Even when I paid and said see you thank you she ignored me. Poor customer service.Not a good experience. You supposed to have polite people to greet customers. I want thinking in bringing my cat's to the clinic but with this experience I will never back.