1/5 AshaLee 5 months ago on Google • 15 reviews
Don't
get
lost
on
your
way
here,
by
confusing
Spadina
AVN
and
Spadina
Rd.
Terrible
front
desk
service.
I
arrived
at
a
class
10
minutes
late
because
of
this
confusion
on
my
first
visit
and
the
front
desk
rep
couldn't
care
less
about
me.
Said
they
couldn't
help
me
to
edit
my
reservation,
even
after
admitting
it's
a
common
mistake,
and
wouldn't
admit
me
to
the
class
even
since
I
was
late.
I
signed
up
through
class
pass,
which
I
would
have
joined
them
long-term
even
without
classpass
since
I'm
actively
looking
for
a
home
studio
to
visit
multiple
times
a
week
for
my
current
fitness
goals.
Perhaps
he
treated
me
like
that
because
I
was
visiting
on
a
trial.
Clearly
knows
nothing
about
customer
retention.
He
hushed
me
away
saying
to
call
class
pass
knowing
very
well
there's
no
customer
service
line
for
classpass
(nor
email
address),
and
while
knowing
that
a
missed
class
is
a
large
fee.
So
he
wouldn't
help
me
edit
my
Reso,
wouldn't
provide
me
with
contact
details,
and
wouldn't
admit
me
to
the
class.
(What
CAN
this
front
desk
person
do?
Lol)
All
for
a
missed
class
charge?
THAT
I
SHOWED
UP
FOR.
They've
just
lost
a
long-term
customer
and
a
lot
more
money.
Made
me
wonder
if
they
treated
the
other
VERY
WHITE
clientele
the
same.
Also
class
pass
has
a
terrible
business
model.
Extremely
expensive,
and
there's
no
way
of
getting
customer
service
help.
RED
FLAG,
RUN!!
Check
out
their
other
reviews
online
too.
Everyone
hates
them.
Very
covert,
fancy
looking
scammers.
5 people found this review helpful 👍