Torrid image

Torrid

Clothing store Womens clothing store Fashion accessories store Shoe store Lingerie store Bridal shop Swimwear store Plus size clothing store Denim wear store Underwear store

Women's clothing chain known for its trendy plus-size cocktail dresses, jeans, lingerie & footwear. People often mention store, staff, size, customer, service, clothes, friendly,


Address

220 Yonge St Space #D221L, 220 Yonge St Space D221L, Toronto, ON M5B 2H1, Canada

Website

www.torrid.com

Contact

+1 416-591-0943

Price rating

$$ $$

Rating on Google Maps

4.20 (243 reviews)

Open on Google Maps

Working Hours

  • Monday: 10 am to 9 pm
  • Tuesday: 10 am to 9 pm
  • Wednesday: 10 am to 9 pm
  • Thursday: 10 am to 9 pm
  • Friday: 10 am to 9 pm
  • Saturday: 10 am to 9 pm
  • Sunday: 11 am to 7 pm

Featured Reviews


Frequently mentioned in reviews: store (23) staff (17) size (9) customer (7) service (7) clothes (6) friendly (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 heliotrope 1 year ago on Google • 49 reviews
    If I could give this place a zero, I would. I will disclose that I've visited this store in the past but a recent visit has basically eliminated any chance of me visiting again. I decided to go into the store and browse to look for some new summer tops. On previous visits, I'd be greeted when I first entered the store but for some reason, all 3 staff members were unavailable even though one customer was at the cash register. As I was browsing through the store, I sensed someone was following me and saw one of the staff members pretending to fix the shoe rack (as it wasn't messy). I then moved to a different area of the store and she followed me again. When I eventually confronted her, she denied she was following me, didn't remember my face, and said she hadn't moved from the cash register all day (she said she was there since the morning). I knew she was lying as she was the only staff member on shift wearing a mask and that was the person who was following me. In addition to this, she kept trying to pin the problem on a staff member who was no longer in the store and that they followed me when I asked if they were present in the store when I was (they weren't, by the way). It's absolutely ridiculous how I was treated by this so-called manager and it's wild that she thinks this is good customer service. Looking through older reviews, I'm not the only customer this has happened to and if Torrid keeps this up, they won't have many left. They are not the only store in Toronto that caters to plus-sized shoppers and their overpriced clothes are not unique in any sense of the word.
    7 people found this review helpful 👍

  • 3/5 R C. 2 years ago on Google • 66 reviews
    Crowded and it was hard to get a fitting room for disabled. People used it that didn't have disabilities. My first visit was horrible beyond words. The sales staff weren't helpful at all. The second visit a little better. I couldn't find shoes that i wanted. I found things way over priced. I bought some jewelry that's it. Just wasn't impressed with the service. I wish one of your stores was at a smaller mall like Dufferin Mall. It would be easier to get to then this. 😕
    4 people found this review helpful 👍

  • 1/5 Virgo G. 1 year ago on Google
    It’s a plus size store but there where only thin girls working there. I asked for advice on how a certain garment would fit and they had no idea what I was talking about. I ended up over paying for something that didn’t even fit right. Can we hire fat girls to to work at the fat girl store please??!? We already miss out on so many job opportunities
    5 people found this review helpful 👍

  • 1/5 Valerie L. 1 year ago on Google • 8 reviews
    Usually when I take my mom to shop here, the staff is super nice, however today was not the same, she didn’t tell me her name, but I remember she had green hair. She was super rude, and basically told me I should look for her, o ask for her help, when if she’s working at customer service she should be asking me if I’m doing okay. Usually the staff is very attentive, I am very disappointed.
    4 people found this review helpful 👍

  • 1/5 Jennifer J. 1 year ago on Google • 26 reviews
    Would love to shop here..this location is closer to home. Everytime I go here I'm just followed around, not greeted and felt like I am not valued. I have to travel to the location at Scarborough town to be treated like a human. Not sure if they are just racially profiling people..but not okay today or anytime
    3 people found this review helpful 👍

  • 2/5 Oli J. 2 years ago on Google • 14 reviews
    Incredibly expensive and for a plus size store, I've noticed that their in-store sizing is quite limited. Most pieces go up to 4x but there are few, of any 5-6x. I shrugged this off as I'm not that size anyway (however, knowing several people that size I tend to peep), but my size was mostly sold out on almost everything I liked. And what I liked was few and far between because I can only have so many floral skull prints, graphic tees, and could shoulders. Oh and don't forget the baby doll tops. There is little to no accessibility. Mobility aids would not fit into half this store, esp plus sized people with mobility aids. I am only a 1x and I have to squeeze into spaces. I inevitably left without buying anything because i need some simple and comfortable items to fill my wardrobe as I'm disabled and have also rapidly lost weight so I have almost no fitting clothes. But, because I'm disabled, if I even bought one tee shirt, I'd have to forgo 20-30$ of grocery or bill money. Like, even Walmart has better looking stuff for less than half the price.
    2 people found this review helpful 👍

  • 2/5 Skyelar M. 1 year ago on Google
    This store had an awesome vibe in the past, but my recent visit on May 29, 2022 was disappointing. One of the people working was very intense and wasn't approachable or friendly to staff or guests (including myself). The store was extremely hot and apparently hasn't had functional AC for the 6 years they've been open which is not right! It was mandatory for staff to wear masks in unbearable heat, even though government mandates had been dropped. Teah was assisting me and she was amazing! She was friendly, attentive and had an awesome vibe, despite the challenging working conditions. She made my visit more bearable - thank you, Teah! Torrid Management: I hope that you read these reviews and tune into what's happening in your store. Working conditions for your staff and customer service need attention and improvements.
    2 people found this review helpful 👍

  • 3/5 Mesha k. 2 years ago on Google
    A plus size clothing store in one of the biggest cities in Canada yet most of the plus size clothes are available online only. The staff were meh. Not really welcoming or helpful.
    2 people found this review helpful 👍

  • 5/5 sally e. 4 months ago on Google • 29 reviews
    First time being in one of there stores. It was tidy well organized and great sales

  • 5/5 ABI R. 6 months ago on Google • 22 reviews
    I visited Torrid for the first time, the service was wonderful. I thought their selections were limited but perfect for what I needed. Overall a great experience!

  • 5/5 Shannon C. 1 year ago on Google
    Great, helpful staff! A lot of plus sized options! Price point feels high for quality of clothing.
    1 person found this review helpful 👍

  • 5/5 Unknown S. 1 year ago on Google
    Love coming here to get my clothes, it's my go to Torrid! 💯👌🏽♥️
    1 person found this review helpful 👍

  • 5/5 Maria G. 10 months ago on Google • 19 reviews
    This is where 90% of my wardrobe is from. They have all sizes, tons of selectiion and my fav item of clothing is tshirts and they a great selection to choose from.

  • 4/5 S J. 10 months ago on Google • 8 reviews
    I had a lovely experience at this store last week whilst on holiday in Toronto. The two sales associates (I think they were Alison and Ellen? I am so sorry if that’s not your name - I mainly remember beautiful silver hair and a coffee addiction!) were incredibly friendly and helpful and I came away with 3 new pairs of jeans. The only reason I have marked down a star is because the store didn’t have as much of a selection as others/online. Thank you for the shopping experience. We Brits aren’t used to being treated so nicely when shopping.

  • 4/5 Karen W. 2 years ago on Google
    I love the store, small but great picks. The staff is very nice too!

  • 2/5 Daphney D. 8 months ago on Google
    Was good but the cie need more younger look!

  • 5/5 Miriam S. 9 months ago on Google
    The staff is Always fantastic! I never feel pushed to buy anything and they are honest when I try something on.

  • 1/5 Sam C. 1 year ago on Google
    One of their sales associates offered me a free shirt for my sister if I gave her my donut and so I give her my donut and then she says I still have to pay for it full priced

  • 4/5 Hélène P. 1 year ago on Google
    Good plus size store. They often have good deals.

  • 4/5 wangari m. 2 years ago on Google
    Great staff, very welcoming. Bike shorts fit perfectly and are very comfortable.

  • 5/5 Ruby P. 1 year ago on Google
    Love this store and I'm part of membership lol...the best when it comes u had cash to use

  • 5/5 mackenzie j. 2 years ago on Google
    They were so friendly loved it. The worker Elaine is amazing she helped me so much, will definitely go back.

  • 5/5 nicki k. 2 years ago on Google
    I always get amazing customer service. I go straight to the back of the store for clearance items. Love their discounts, and credits which can be applied to purchases. Love this store and the friendly staff.

  • 4/5 Vicky30312 2 years ago on Google
    Love the quality of their clothes as I havent been able to find skinnies for my size elsewhere just so expensive!

  • 1/5 Shatra L. 2 years ago on Google
    Too expensive and not well arranged, so many dark colors around but the staff is really good.

  • 5/5 Jes M. 2 years ago on Google
    I normally find clothes shopping super stressful but this was one of the least stressful shopping experiences of my life! Everyone was super nice :). Thank you!!!

  • 5/5 Cee S. 3 months ago on Google • 1 review New
    Bryn provided excellent customer service during our shopping experience. Very friendly and helpful. Thank you!


Call +1 416-591-0943 Open on Google Maps

Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Offerings
    • ✓️ Women's clothing
  • Accessibility
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Service options
    • ✓️ In-store pick-up
    • ✓️ In-store shopping

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