Everything was fine and I have been shopping here. Until 2 days ago, April 19. I walked into the store to browse items, wearing a uniqlo louvre hoodie that I bought under discount 19.99 about two months ago. I was walking around the store, then decided to ask an Asian older lady, employee of yours a question. She was very rude from the beginning. then the situation turned from bad to worse. she proceeded to accuse me of stealing the hoodie from the store. She told me that the hoodie has been in the store very recently and she doesn’t believe me that I bought it previously . I asked her to show me if the hoodie is even in the store since I thought it would’ve been discontinued because I bought it under clearance.. if you end up reading this from Uniqlo, then I can clearly identify the person I was talking to. I’m pretty sure she will confirm the incident as well. I felt genuinely disrespected and humiliated . Just because I buy stuff from Uniqlo doesn’t mean I’m not allowed to wear it back into the store when I am shopping. I have all of the receipts needed for proof. If you are from Uniqlo and you’re reading this, if you care at least for a bit about your customer experience, I will get this person as soon as possible out because she was from the very beginning, very discriminatory against me in the way she was talking. Once she had a hunch that I stole some thing, even though it was completely baseless she went ahead and told all of the employees in the surrounding area that she thinks I have stolen a hoodie. And she kept insisting on till the end of our interaction that I have stolen the item and she just didn’t wanna budge even though I kept telling her that I don’t think the store sold anymore this item and i can show the receipts etc. etc. P.S. I’m sad that I won’t be shopping at this store again cuz truly i loved it so much, but i have never been humiliated like that anywhere and will not set foot into this pathetic establishment anymore.

Used to love this store, but both quality and customer service are going downhills. DON'T SHOP here because if you return an open item, even when you didn't use it, they won't accept returns. This is not very fair as how we know if the product is good without even open and try? There are many better brands than this, with better return policy and better products of course. My mom bought for me a pair of Uniqlo trousers, which cost 60 dollars, yet the fabrics are thin, form are weak and look totally unflattering on me. Please there are better options than Uniqlo for a better price. Uniqlo has lost its charm, things are pricey, with boring designs and thin fabrics. The only good things are the warm underlayer products. But their acrylic sweater is not good, it makes you feel stuffy and unbreakable on your skin, very uncomfortable.

Good quality clothings. Size is available except for some extra small clothings for men. Naruto and other animie prints are awesome. It's absolutely worth your while. Checkouts are very advanced. You just have to put your liked dresses, and everything is automatically calculated. You can use the UNIQLO app as well to view styles that suit you. Give it a try. Jackets for winter are warm as well.

Worst experience I've ever had with a brand. I bought a pair of gloves in Black Friday (they weren't on sale). I asked the staff if I can return it after trying it on and they said yes. Now, with having all the tags and the receipt, they won't accept the return. My reason for returning: the gloves are not warm enough and my hand gets cold in it although they are heat tech. Also, the price of the item is now lower after 3 weeks, and they don't even price match their own product. I've never had such bad experience with any brand.

Very possibly the worst customer service of any retail location I have ever shopped at. Employees will hurry, and rush you though self-checkout. In the changerooms there was a 20 minute wait when I went, and employees will count your items when you go in and out I suppose in some meaningless attempt to prevent you from stealing? Loss-prevention, namely Harry Singh was fanatical, overreaching, humiliating, and discriminatory. I had paid for my purchases and was in the process of entering another store when I was stopped by Mr. Singh who grabbed my bags, began searching for a receipt, and upon not finding one told me he would be taking my stuff to the store and it would be best for me if I just allowed him to take all of my stuff so as to save me the trouble. Luckily, I already knew something wasn't right with this interaction and stayed with my articles. Mr. Singh had informed me that their "system" had detected a theft in my bags, but was unable to tell me what items I supposedly hadn't paid for. I was told that this had been logged in their "system" and that there would be a record of this. However, when I asked to see these "records" I was promptly shut down and told that this information was "confidential", but not to worry because it definitely existed. I can only assume, but I am certain that there was no theft detected by their "system" and that I was profiled by Mr. Singh due to the group I was with not being physically-aligned with the typical Uniqlo shopper. After Mr. Singh had taken my belongings back to the store (an act which cannot be legally justified) I was able to locate my receipt which the self-checkout machine had printed in a conveniently not visible location. At this point both Mr. Singh and I became aware that I indeed had been in the right the entire time, and that I had not in fact stolen my belongings but rather paid for them like I had insisted on all along. One would think that at this point I would be free to go. Apparently in the mind of Mr. Singh this would be incorrect. Mr. Singh proceeded to further humiliate me in a fruitless attempt to find something, anything wrong with my transaction. He would proceeded to publicly degrade, and belittle me as he attempted to dismiss my receipt as invalid, despite me showing him my credit card matching the numbers on the receipt, and me showing him that my items matched the receipt perfectly. Even after I held my ground on the receipt being mine Mr. Singh not only double checked, but triple checked my receipt with a total of 3 employees, an action clearly not necessary at this point. Before I eventually realized that Mr. Singh did not have any jurisdiction authority over me and my items, and promptly left the store. Mr. Singh continued to challenge my legitimacy, prolonging this ordeal unnecessarily. This experience showcases an appalling disregard for customer rights and an abuse of power by Harry Singh. I recorded the majority of this interaction, and have photos of the receipt corroborating my story. I plan to look into legal action using this evidence, as this interaction was not only designed to embarrass, but is also in clear violation of Ontario law on a multitude of levels. This incident is a deplorable stain on a store that has otherwise amazing products. I can only hope that this is not a typical experience, but reading other reviews I sadly do not think that this is the case.

Wow, great store for all things apparel with so much to choose from. This location offers a vast array of clothing choices for adults and children at very reasonable prices too. Loved their men's apparel styles and fabric choices. Friendly staff and lots of them too. Almost 3 levels of shopping to be enjoyed.

@James WE I entirely agree with your assessment of Uniqlo's loss prevention. I have witnessed employees try to bully and coerce me, and people I have shopped with into handing over items they have paid for in order to "save themselves to embarrassment" or "make things easy". On one occasion a loss prevention employee would not admit that defeat despite being presented with a receipt, and continued to publicly humiliate my group. This may be due to me being a visible minority, or just standing out a little more than other people, but I can find some solace in the fact that I am not the only one with these experiences. Fortunately this behavior from employees does seem to be exclusive to this location, as I have had much better experiences at other locations.

Organized and well staffed. Some popular colors and sizes might be out of stock like red no-show socks and medium t-shirts. Mediums are always out of stock relative to other sizes.

🌸 Uniqlo clothing are very comfortable and is made of good quality materials. 🌸 Their clothing are stylish and colors are pretty cute. 🌸The value of their clothing is pretty reasonable.

Occupying two floors as the north unit next to Nordstrom and Samsung, this UNIQLO constantly has new events and promotions. Very worth the value and style for everyday wear. When it gets busy, they do a good job of filtering crowds and creating an entrance on the north side. They have a big unit entrance to entertain a lot of customers going in and out of the store. Staff members greet you upon entering. Inventory is well stocked and staff members are very helpful at locating products. They have a changing room on each floor as well. This location is one of the best and has the most amount of product in stock. They have an exclusive t-shirt section like other UNIQLOs (including oversea store layouts). They introduced a new check-out technology with RFID tags which makes purchasing effortless. The staff are friendly and there are two sets of cashiers spots on the main and second floor!

Love the clothing. But you'll need to go to the store to shop because they've chosen to use FedEx as a courier. FedEx is not able to deliver packages. They're the worst. So I'll go back to Uniqlo only if they fix their choice of delivery agents.

Exchanges are a nightmare here. The sales staff will not tell you the temperature ranges if it is not mentioned in the rack or the products. Prices are high and the sales associates are condescending. We buy a lot but have seen the whites served better. They need to up their game in the product knowledge area. Give it a miss if you are used to good service and products

Good quality, lovely colours and nice staff… definitely my favourite shop

The worst experience you can imagine for cheap quality and overpriced goods. Went for a return for an online order but we cant return in store, have to do it ourselves and have to pay for return shipping. So we went for an exchange instead, when we exchanged for the new stuff, we still had $10 credit but store credit is not allowed?? So the manager (Abigail) says “I’ll give you maximum 3 minutes to find something” LMAO. Rozie was the cashier, not much help from her, but just as much attitude as the manager. If you like their stuff, just make sure you like it enough that you wont return it coz that’s gonna kill your mood.

You can exchange but not return things bought online to a store. In fact, you must pay $10 to fedex to return something bought online. When shopping online is offered, free in store returns should be offered too. This was my first, and LAST, time shopping at Uniqlo for this reason. Saying, you should have read return policy before buying…true, and this experience was a good reminder of that!

I like the place a lot because of its collection .. all colours r so good n catchy.. prices is little high .. but collection is too good n stylish.. For more follow YouTube - blogitalelife4160 insta- Blogitale

Unfortunately the experience I've had has happened 3-4 times and I feel like I have to make a review now. If you don't have certain bags or accessories available for purchase anymore, why are they on the mannequins? I understand they "complete the look" but it's misleading. I brought this up a year ago and it still happening. I have offered to buy the bag that is currently on display and I've been told no every time. If it's not for sale in the store, don't display it.

Favourite Uniqlo store. So big and so many good deals. Great place to come for basics and their UT collabs are really fun too! Make sure to go to the ends of the aisles because they’ll have clearance/sale items and the deals are great. Cant wait to visit again!

Hands down my favorite store in the mall. It can seem a little expensive to some, but the quality, fit, & style is worth it. Everytime I visit here, I purchase something. I haven't seen a lot of staff in store whom I could approach and ask for help, but there's always someone to greet when you enter. You can try your clothes before purchasing and they do offer tailoring as well (additional costs).

What happened to UNIQLO!?! I remember loving this store, great selection of good clothes with good materials at affordable prices. I came here last weekend. The selection was awful! I wasn't wowed by a single item, except maybe a pair of socks. The materials on the sweaters felt like plastic! Not fabric! I tried a fluffy jacket and ended up with fluff all over my clothes! I considered buying a pair of cargo pants until I saw the price tag: $70! I don't think I'll be returning. I've had a similar experience the last few times. I'm giving 3 stars because the clothes might be someone else's style.

Their curb-side pickup process isn’t straightforward. There is no number in their confirmation email to call. Weeks after my successful pickup, I get sent an email asking if I have already picked up. Otherwise, the online store has a good variety of clothes for very favourable prices

A ton of selections. Moderately priced. Good quality clothing. Fast, friendly service. There was a line up at cash but it moved quickly. A couple of levels in this store so be prepared to be here at least 30 minutes, especially if you're not shopping for just your self.

This store is huge in downtown Toronto, extremely well stocked with the latest fashion trends for the season. Nice knowledgeable, helpful and friendly staff. Innovative materials and practical wearables.

Love Uniqlo clothing. I was impressed with the simplicity of the self-checkout. Just place your clothing in the checkout basket and all of them are accurately scanned. They have a wide selection of clothing for men which I appreciate.

I've never met better service and kindness ever before! This UNIQLO is a wonderful store with really kind and caring staff. 😊 The store overall is bright in colours and well organized. The self check out was also a really cool experience 😎! Hopefully they have an embroidery station soon 🤞🤞

Left an item in the change room and did not realize it was lost until the next day. A store associate checked everywhere and was able to help find it eventually! Huge thanks to him especially in this busy season!

3 stars! 1 star for the very unclear curbside pickup instructions, fulfillment times, and overall lack of accountability with ensuring orders get to the right person. There was a qr code in my email for security purposes maybe, but the employee who was handing me my order literally just asked me to confirm if the name on the package was mine through a nod or a yes. +1 star because this location is usually filled with lots of good, cheap finds in the clearance section. +1 more star for my fave employees at this location.

I gave them original receipt but they were unable to accept my return coz the package (wrapper) was damaged. Purchased through the app but that does not help. Zero for customer experience.

This place is amazing. One of the biggest UNIQLO I have ever gone to. There tons of variety of clothes and even an area to customize your own. Definitely worth coming here and checking it out if you like shopping at UNIQLO

Awesome stuff, great quality. Love to shop here. Once you start buying T shirts and shirts from here, you will come back here everytime. No other shop can match them up. A little costly but worth paying for the style and quality they are offering.

I just love Uniqlo store. I love their clothes style and specially their winter collection. I got several thermal pieces there.

Carries a lot of the products you see on line (more than some of the other Uniqlo stores), which is great if you want to try things on before you buy. I gave one less star because I had an unpleasant experience with a staff member (treated me like I was bothering them). This store is very busy, so customer service might be better in less hectic locations.

Excellent customer service and a nice selection of merchandise. One suggestion is to have more larger sizes. You rarely carry 2XL in the store and your sizes run very small.

Excelent store! Good quality but a little pricey. If you like soft 100% cotton T shirts with cool cartoon pictures, this is your store.

Uniqlo is my go-to for stylish and affordable clothing. The store is well-organized, making shopping a breeze. Their clothing quality is top-notch, and the range of options for all ages is impressive. From basics to trendy pieces, Uniqlo has it all. The staff is friendly and helpful, ensuring a pleasant shopping experience. Plus, their sustainability efforts are commendable. If you're looking for fashion that combines quality, affordability, and sustainability, Uniqlo is the place to be!

Place with choices and selections. Enjoyed shopping with family and few friends. Absolutely , no doubts you will find something that you need here. Super clean and amazing staffs . great experience and easy access

I love to dhop at Uniqlo their products fits me don't need alterations. The price are good and the products too. I just bought 2 bras that fits me perfectly with excellent materials.

I bought pants and I like it, it's too comfortable and beautiful BBBUUUUTTTTTT the customer service wasn’t even not bad it was worst. I’m working in the retail industry so I know how should be treated with customers. One of them was kind but the other were too rude, inpatient and not mature enough. They need to be trained in client service.

Things are easy to find I like the collaborations like the U line. Sale items can be found for very cheap. Almost all the clothing in my closet Is from this store.

Location is unbeatable, being in the Eaton Centre and right on the subway line. Very wide range of apparel in all sizes. Great fabrics and colours. Prices are low! My wardrobe overflows with Uniqlo clothing!

Great quality, inexpensive clothing from Japan and even gf fryer when on sale, sizes fit me perfect every time!

This place is so clean and well organised and can see very good colors of clothes. But they have products only from China. World is changing to go to another country and bring their products. More and more people like the changes.

I love the clothing but I don’t know why I have such a problem with this store. I’ll figure out the item I want and then go for the size, and they have none, even when it says in stock online. Then, it’s hard to find someone in the store who can help, and when I do, their own system for inventory doesn’t work either. Like I said, great items - clean, simple, nice designs in good quality - but shopping here for some reason I find painful.

The quintessential Uniqlo experience! This Uniqlo acts as the brand's flagship in Ontario, and it's a simply beautiful location. All of the fresh releases can be found here, and as always with Uniqlo, prices are extremely reasonable!

Love the clothes, love the quality, the layout, everything! Uniqlo is my favorite clothing store so far. The staff was very nice, but the guys at the register didn't really look like they wanted to assist us and barely even talked to us. Thank you for assisting us, Marcelo! You were of great help.

Great quality basics. I went to get a few u neck crew tshirts and the staff was very helpful. They were out of my size in the store and the salesperson went down to storage room to get me my size. They were very helpful!

Nicely laid out store and lots of good clothing options for decent prices. The staff are also friendly, I was assisted by Edmund (I think that was his name, he was an Asian male with glasses) who was professional, courteous and helpful. Keep up the good work.

Worst online shopping experience. Don’t accept returns in store if purchased online and only way to return online order is to pay $10+ tax which is unreasonable. Will never ever purchase from this brand. Very very very very poor customer service a d after sale service

Very Poor Materials for Men's Winter Underwear of the Brand Heat Tech Ultra Warm. Just after 3 time used; the very cheap Waistbands made in Vietnam lost its shape. The pants itself is cold outside of home, no heat whatsoever. The Store has destroyed the reputations of Japanese Products very Cheap Management that asking Money to give you Bag after shopping! It is NOT maintaining Canadian Standard and for sure its not for Canadian

I had the worst experience trying to return a winter jacket that I purchased online at the store. I purchased two of the same item and wanted to return the online one at the store simply because I had to pay more at the store since the online item did not arrive in more than a week. They had this excuse that the tags on the exact same item has a different code that their system doesn’t let them to accept the return. But then they told me to email the customer service and if they write in the email that I can return at the store, then there is a way and technology is not a problem anymore!!! Making the experience better and easier for the customer is definitely not important for this brand and I believe no product is worth having the experience I had today, standing up at the store with my mom for more than 30 mins till a manager comes and speak to me! They did the return at the end which means they just wanted us to leave and make the return process harder by going through their online process when they could easily do it!