1/5 Adrian N. 2 years ago on Google
Absolute
terrible
customer
experience
and
I'm
a
regular
customer.
Would
not
recommend
for
any
new
or
returning
customers.
I
made
an
order
for
pick-up
and
was
advised
to
be
there
in
15
minutes.
Upon
my
arrival,
I
paid
and
was
told
to
wait
with
my
order
#.
I
patiently
waited
for
an
additional
20
minutes
(35
minutes
in
total)
after
watching
customers
who
arrived
after
me
pick
up
their
order
and
leave.
I
asked
the
workers
politely
when
my
order
will
be
ready
and
they
said
I'm
next.
I
waited
another
20
minutes
after
watching
more
customers
come
in
and
make
brand
new
orders
on
the
spot
and
leave
before
me.
At
that
point
I
was
frustrated
and
asked
how
much
longer
my
order
would
take
as
I
had
been
patiently
waiting
for
almost
more
than
an
hour
(considering
the
15
minute
buffer
time
they
provided
for
my
take-out
order
to
be
ready).
The
employee
spoke
to
the
manager
and
said
"Oh
but
you
ordered
so-and-so"
and
make
excuses.
I
asked
firmly
once
again
how
long
it
would
take
and
they
responded
15-20
minutes.
My
order
was
not
a
big
one
yet
others
who
came
after
me
got
their
bigger
orders
beforehand.
I
was
not
given
a
refund
and
I
was
in
fact,
called
3
hours
after
saying
my
order
is
ready
and
given
attitude
on
the
phone
when
I
tried
to
explain
my
experience.
The
employee
on
the
phone
simply
said
that
they
were
just
calling
to
see
if
I
got
my
order
or
not
in
a
rude
manner
despite
me
emphasizing
the
poor
customer
service
I
had
been
treated
3
hours
prior
to
their
follow
up
call.
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