2022-03-15, 4:40 pm: They do not honour their own policies of offering the meal for free if they do not give you your receipt at the time of paying. Well, I paid and was never given and receipt. When I inquired about it, the first woman said that they never have such policies, so I showed her their own sign that's on their monitor (see picture). The second woman who was the one who took my payment tried to 1) gaslight me to say that I didn't want the receipt and walked away, which isn't true because I never left the store and I was the only one at the store and still by the cash register, and I was there asking exactly about why I didn't get my receipt and I inquired about their own sign. 2) Refused to honour their own sign and made it sound like I was causing trouble when I was only inquiring if they would honour their own policy. I am not pleased by their lack of accountability and honoring of their own policies, and how they try to gaslight and put blame on the customer instead. I have a witness who was with me, and they were also very unimpressed and upset that the woman at the store lied instead of admitting her mistake. Awful service. Avoid avoid.

“Amazing! A must! This casual dining restaurant has something for everyone! I ordered burger combo. It was a generous portion, served piping hot, creamy and delicious . Our wonderful server brought us refreshers while we were waiting for our order. Don’t say I didn’t warn you make a space for Desert Thanks for a wonderful meal!

Gluten-free awesomeness. They have a little framed list by the cashier listing all the gluten-free ingredients, so it's easy to pick safe options! The odough's brand gluten-free buns are light and fluffy and complement the burgers well. Mmmm, big juicy burger! I love to with my wife and children we always sit down and dine in. Although my kids love watching the TV while eating.

The service was fine, but the quality and the presentation of the food did not represent the advertised pic. I was expecting to get what advertised you can see in the pic. The pate looks burned. I ordered the Action Hero burger.

They do not honor their own policies of "if we don't give you a receipt when you pay, your order is free". I inquired about this because the lady walked away after handing me my cup, when I asked about it as I was getting my food she tried to give me my receipt and yelled at me. Not great vibes.

Best burger i have ever had!! Also great service by varun!

My experience was awesome, bought poutine and was so delicious. Would really recommend this place🤤🤤🤤

Me along with my friends went and wanted to have burger 🍔. I must say they have the best fries 🍟. Moreover the staff were so good 😊. The only thing where I’m disappointed ☹️ was burger. We ordered grilled chicken burger. But unfortunately the petty was not even well cooked/ grilled. Tastes so bad. Gonna try something else but not this grilled chicken burger anymore 😂

Burgers are always delicious, they never fail. A decent burger that will satisfy you this is the place. Check them out if you already haven't

Delicious burgers, great prices and fast service. They offer halal options. Highly recommend.

This location specifically has become my go-to burger joint as per my Uber order history! Great service and even better food. Thanks HCB! 🤞🏾

I love spicy jalapeño crispy chicken with Nashville hot chicken poutine. Customer service was great and store clean.

Quality meat with a nice large patty and lots of good toppings. Loved my burger and the fries were hot and tasty too

Just finished my night shift and was craving for some burgers, first time ordered it from here and it just changed my whole burger experience. Great food, Great staff.. gonna be regular customer of you guys. 👍

I love the place for the atmosphere, they serve good quality and hygienic food with affordable prices. The Spicy crispy chicken burger is a must try!!!

One of the best burgers I have ever had in my life. Excellent service and quality food. Enjoyed a lot.

Nice clean place with amazing burgers and excellent customer service. The food was ready in under 5 minutes and the patties were juicy, chewy and fresh. Standard hero certified burger yumminess.

Amazing experience! Tasty halal burgers with variety of options. The place was clean and the staff were very nice. Highly recommended.

Haddock burger is my favourite and fries are always fresh and crispy. Staff work very friendly and locally owned. Must recommend and always value for money.

The staff are terrible and make eating here an uncomfortable experience. Dont waste your time going here unless you want to endure the grumpy employees. I walked through the door and was glared at by the two staff sitting in the corner, I instantly got the impression I was inconveniencing them with my presence. The reluctant server said literally nothing when taking my order, not a single word. I could hear them both laughing and chatting in the kitchen so it seems the attitude towards me was for my benefit and not because they were having a bad day. I sat down and took my coat off so was clearly planning to eat there, I was handed my food in a take out bag nevertheless. I noted that most of the lights were off (3pm on a weekend) so perhaps they were trying to give the appearance they were closed and I was disturbing them by coming in to order food. I also noted that unlike most fast food chains there were no details on giving feedback either on the receipt nor the Hero Burger website so it’s apparent the franchise doesn’t want to hear about their customer’s experiences. There are many deserving restaurants on this stretch of Queen East, do yourself a favour and bypass this one.

Food is great and love the wide variety of menu. Love coming here ❤️❤️

One of the best veggie burger in The Beaches. They are available ful night. The place was very hygienic and environment over here was too good with light music it’s best place to visit. Kudos to staff for working late night and serving fresh and hot food and they are very friendly 👌🍔

The food was Amazing! I had the Blue Moon Burger and it was Too Notch!! Absolutely Delicious! I highly recommend Hero Certified Burger!! 🍔 ⭐️⭐️⭐️⭐️⭐️ Exceptional Service! Fries were also to Perfection!!

I have eaten here many times and enjoyed my burger, cooked as requested. We got three charred burgers and the action burger had way too much sauce. As a result, the burgers were almost inedible. The staff was young and inexperienced and seemingly without a manager.

Asked for bun toasted. Came untoasted and cheese not melted. Not the first time.

"NO WASHROOMS" Right off the bat, this place outs itself that it doesn't belong in this neighborhood with this hand-written note on 8.5x11 paper posted on the door. I've tried to order from here but every time I try the bill comes up to something ridiculous. The last time I went in I was trying to make my order when an autistic adult charged in and drew the employee's attention. I understand, it's not a usual thing. But the employee did not handle the situation properly. At some point, you have to make an attempt to politely tell a customer to wait his turn. My total was high, and it turns out that's because the can of coke I wanted was $2.50 or something like that. A little burger, small fries, and a can of coke for $18.50? It was the deal of the day! I think the employee was trying to tell me that the daily deal ceases to be a deal if you order a combo. It was hard to tell because she decided to allow another customer to run behind her and distract her. I basically said, "This is ridiculous. Goodbye." The patties suck too! They've got that texture of, I don't know what the heck it is, it's not like ground beef. It's pureed beef mixed with a ton of adjuncts? Who knows. And what the heck is going on with the daily deals poster? It says "buy one get one". Is this a joke? It's not "buy one get one free", it's some ironic statement, like, "if you purchase one burger you will get one burger hahahahaha." They used to have either a Coke Freestyle machine or the Pepsi equivalent, but that's gone now. Hey, sometimes I want some USA fast food nonsense. Pay Coke their fee and have their person service it. When Hero first arrived in Toronto, they had a cucumber or zuchinni relish that was awesome. No longer! If Hero Burger was bad from the beginning this would have been a different situation.

Service is pathetic ! Need to train Emmett’s to communicate better with customers! Not welcoming atmosphere

Ordered the Korean bbq smash burger. Was a poor choice, there was nothing Korean about it. Smash patty almost seems store bought than from freshly ground beef. Bacon was not great either.

Food is great. I love the service. I suggest to play some music, it feels dead . Thank you.

Love the burgers. The best food I had in years. Also, the employees are super nice and friendly

I find more flavor with a A@W burger. But better fries here. I prefer a milk with a meal and they don't offer any.

There on an afternoon before doing some work in the area. The lady was very pleasant, served us right to the table (not required) and the burger was delicious!

Terrible service. I sent my daughter and her friend to pick up food for us and the person behind the counter was rude and disrespectful to them. I will no longer visit this location anymore

Tasty fast food, good selection, great for kids and adults

A small and cozy location, the gentleman running the shop was polite and professional. Burger was very well done. Highly recommended!

I had a fantastic late-night experience at this burger joint. The place was not only open but impressively clean, making it a comfortable spot even during the late hours. The fries were crispy, adding a delightful crunch to every bite. The burger was a savory masterpiece, and the shakes were a perfect nightcap—indulgent and satisfying. If you're looking for a clean, tasty, and open-late burger spot, this is the place to be! Always recommend this place to everyone.

I discovered a gem serving one of the finest veggie burgers. Their round-the-clock availability makes them stand out, ensuring a late-night craving is met with culinary delight. The spot exudes cleanliness, accompanied by a delightful ambiance featuring subtle tunes. Special appreciation to the dedicated staff for their late-night efforts, consistently delivering fresh, piping hot meals with a side of genuine friendliness. A must-visit locale for those seeking flavorful experiences.

I had great experience there,food was very delicious, Customer service was very satisfactory most recommend place to go.