1/5 Francesca 2 years ago on Google
This
was
a
booking
nightmare!!
I
had
booked
two
nights
at
this
location
intended
for
my
wedding;
one
night
for
the
groomsmen
to
sleep
and
get
ready
in
for
the
morning,
other
night
to
stay
with
my
husband.
I
booked
for
Sept
17
-
19...
From
the
start,
trying
to
book
rooms
here
was
a
disaster.
We
had
to
reconnect
a
couple
times
as
the
calls
kept
dropping,
and
each
time
we
were
assigned
to
a
new
employee,
each
providing
us
conflicting
information;
one
told
us
the
hotel
would
not
be
open
until
November,
another
told
us
that
the
hotel
was
in
fact
open
for
bookings,
one
told
us
there
were
no
suites
left,
another
told
us
there
were
suites
left.
It
was
very
confusing
however
after
the
last
call
we
were
officially
booked
in.
My
husband
and
I
decided
after
booking
to
take
a
trip
to
the
hotel
to
see
the
suite
to
ensure
it
was
a
good
fit
for
the
guys
to
get
ready
in
during
the
morning
and
for
photos.
To
our
surprise
we
were
greeted
by
a
security
guard
who
told
us
the
hotel
was
closed
for
Covid
quarantine.
No
employee
had
communicated
this
to
us.
When
we
called
back
to
inquire
why
this
was
the
case,
the
employee
we
spoke
with
told
us
that
the
hotel
would
actually
open
Sept
1,
and
that
our
booking
was
secure.
We
had
confirmation
numbers
for
both
rooms.
Fast
forward
to
two
weeks
before
the
wedding,
on
Sept
1
(the
day
we
were
told
the
hotel
would
reopen).
I
t5ook
the
initiative
to
call
the
hotel
to
ensure
the
rooms
I
booked
were
good
to
go.
To
my
surprise,
the
lady
I
was
speaking
with
over
the
phone
told
me
the
hotel
is
still
not
open,
and
wouldn't
be
opening
until
November.
I
was
absolutely
livid
when
she
told
me
this.
We
did
not
receive
any
email,
phone
call,
or
other
means
of
communication
to
inform
us
our
booking
was
not
valid
as
the
hotel
would
not
even
be
open
for
the
dates
I
booked.
Although
I
had
confirmation
numbers
and
I
had
provided
my
payment
info,
the
rooms
I
booked
would
actually
not
be
available
because
the
hotel
was
still
not
open
to
the
public.
I
am
not
sure
what
I
would
have
done
if
I
just
assumed
my
booking
was
valid
(rightfully
so
since
I
had
confirmation
#'s)
and
just
showed
up
on
the
day
of
the
17th....
The
organization
and
knowledge
from
Hilton
staff
is
quite
shocking
and
disappointing.
The
most
unorganized
group
of
individuals
I
have
come
across
while
booking
a
hotel.
I
will
never
book
at
the
Hilton
again
as
I
may
end
up
showing
up
to
a
hotel
with
locked
doors.
Also,
when
I
attempted
to
escalate
my
concerns,
all
I
got
were
vague
apologies,
and
nothing
to
try
to
accommodate
me
as
a
customer.
Horrible
customer
service...