Suetables image

Suetables

Jewelry store Fashion accessories store Jewelry designer

😐 I had high hopes when visiting Suetables. Through emails and social media, the customer service was amazing however I didn't feel this way when I went into the store over the weekend. I appreciated the safety measures and social distancing that was being followed however, when I got into the store,... People often mention store, service, jewelry, quality, gifts, told, love, experience, jewellery, pieces,


Address

2501 Yonge St, Toronto, ON M4P 2H9, Canada

Website

suetables.com

Contact

+1 416-551-2858

Rating on Google Maps

4.20 (84 reviews)

Open on Google Maps

Working Hours

  • Sunday: 11 am to 5 pm
  • Monday: (Family Day Canada), Closed, Holiday hours
  • Tuesday: 11 am to 6 pm
  • Wednesday: 10 am to 6 pm
  • Thursday: 10 am to 6 pm
  • Friday: 10 am to 6 pm
  • Saturday: 10 am to 6 pm

Featured Reviews


Frequently mentioned in reviews: store (14) service (12) jewelry (11) quality (9) gifts (8) told (7) love (7) experience (7) jewellery (7) pieces (7)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 3/5 Natasha C. 3 years ago on Google • 11 reviews
    I had high hopes when visiting Suetables. Through emails and social media, the customer service was amazing however I didn't feel this way when I went into the store over the weekend. I appreciated the safety measures and social distancing that was being followed however, when I got into the store, I wasn't greeted with a friendly vibe or asked if I needed help - I just browsed around on my own. I wanted a Shirley pendant which I was happy I got. I also wanted a signet ring. The associate showed me one that was too big - I told her I was looking for a different style and told her the name however she said they didn't have it but I found it myself. She pulled out the tray of them and left it there for me and walked away. None of them fit, they were all too large and she didn't ask if I needed a smaller size, so I decided not to purchase. I went to purchase the pendant and then the associate asked me if I needed a chain for it - that probably should have been asked before. I felt rushed, like I just needed to make my purchase and get out. It was a bit off-putting and not the kind of friendly service I was expecting. I figured if Meghan Markle wears this brand, it must be amazing. I love supporting local brands but this was different from other experiences at other stores.
    2 people found this review helpful 👍

  • 1/5 Tracy K. 1 year ago on Google • 23 reviews
    you can definitely tell they treat customers different base on race and appearance. i walked in the store with casual clothes and I am an asian and was ignored while they serve other white customer EXTREMELY well and that probably the reason why they have such high review on here. The only time they spoke to me was to tell me not to try the earrings on ( and i was just only put the cuff on not the earrings) then walked away, didn’t even bat an eyes after. you can find other review on bad customers service from other asian customers below. And no the store wasn’t busy at all. Cheap product but customers service is unacceptable. Save your money and time and go somewhere else !
    1 person found this review helpful 👍

  • 5/5 Dasong Z. 11 months ago on Google
    A great experience with a new ring.
    1 person found this review helpful 👍

  • 1/5 Karen F. 1 year ago on Google
    Update: I have emailed you on November 26, January 17 and January 23 enclosing several pics. order numbers 150271 and 150344… I don’t know how many more times I should write to you. Do you just post comments appearing to want to fix issues and just ignore the emails you request? ************ (Original post) They don’t even deserve 1 star. Engraved items are scratched and dented and customer service does not respond to your email even when they ask you to email them. Save your money and shop somewhere else!
    1 person found this review helpful 👍

  • 4/5 Marina P. 3 years ago on Google • 91 reviews
    Came into the store today by chance. I was pleased with the selection of cute bracelets, necklaces, and rings. Prices were reasonable for the style and quality of jewellery. Some of the jewellery seems quite delicate though, but still has a nice design. I got some adorable stud earrings. The service was friendly as well. It would be nice if the brand would consider carrying all of their rings and bracelets in bigger sizes. From what I was told some rings went up to size 10, but not all. Bracelets are all one size (of varying lengths) and some do not fit a bigger wrist. Perhaps a bracelet extender of some kind could be made? Bigger girls like to wear cute jewellery too.

  • 5/5 Alexis B. 6 months ago on Google • 20 reviews
    I looovveeeee this store. The sales staff are so kind and helpful, and the jewellery is so beautiful and great quality. It is dangerous to live so close though - I want to buy everything in there!!!

  • 5/5 Francesca C. 2 years ago on Google • 4 reviews
    Staff of Suetables, I just want to let you know, I love the pieces of jewellery. I have purchased a few pieces for gifts to family and friends. All purchases have arrived on time and securely packaged. The gift boxes as well as the cloth pouches they are placed in, a lovely touch. I have had complements on the necklace I purchased for myself (The Francesca Choker....) I wear it everyday! It was nice to purchase items online. Thank you, Francesca C

  • 5/5 Marisa R. 3 years ago on Google • 4 reviews
    Highly recommend this Canadian Jewellery company! I've placed two separate orders and both were exquisite and just gorgeous. The quality of the jewellery is impressive. Shipping was quick and love the hand written note with every package. I will definitely shop here again!

  • 1/5 Zo 10 months ago on Google • 3 reviews
    I rarely leave an unsatisfactory review however my recent experience is very disappointing and the way it was handle is unacceptable. I ordered 2 bracelets and 1 necklace as bday gifts for my friend from the website. One of my ordered bracelet came in the incorrect colorway. I took a photo of the item and wrote them an email immediately after opening the package. The customer service responded that they are not able to verify my sent photo and provided the return label to return the item. I believe an apology is needed in the respond however nothing was mentioned. In addition, there is a defect on the corrected item that was sent, which is even more frustrating. And the quality is really cheap, not even worth the money. On the other hand, I noted the items are gifts and thought a more thorough packaging would to be done.

  • 5/5 T 1 year ago on Google • 3 reviews
    Such a sweet shop, with a cozy feel, really great pieces, and not just jewelry! The women are really helpful and its one of my favorite spots to buy gifts. All different price points, which is amazing, depending in who you are shopping for you can always find something.

  • 1/5 taylor l. 2 years ago on Google
    I ordered The Weston ID Bracelet for a gift for my boyfriend. I assumed the engraving for the bracelet would look very similar to what is advertised on their website for this specific product. I ordered the same font and two initials, which was $40 extra charge. I received the bracelet and the font size is significantly smaller than the engraving showed on the website. For just two letters, I was expecting a visible engraving that you could see when wearing the bracelet. I reached out to the company and they told me they can re-engrave it at my charge. I already paid an extra $40 to get two letters engraved, which now they told me they will invoice me to make the engraving more visible... Terrible customer service. I definitely do not recommend Suetables for any services that require engraving or customizations.

  • 5/5 Taratopia 6 months ago on Google
    Always a great experience shopping here. Wonderful team!

  • 5/5 Matthew M. 1 year ago on Google
    The service was outstanding. There was a small glitch that was out of their control and they handled it with honesty and integrity. I highly recommend this shop.

  • 1/5 Karen L. 1 year ago on Google
    Update: I have sent emails on November 26, January 17 and January 23 enclosing several pics. order numbers 150271 and 150344. I don’t know how many more times I should write to you. Do you just post comments appearing to want to fix issues and then just ignore the emails?

  • 1/5 Sunday L. 1 year ago on Google
    I ordered a number of personalized items for gifts. I was very disappointed after receiving them. They all contain scratches making them look used and worn. Customer service is unresponsive. Don’t waste your money. Check reviews and buy from a more reputable company.

  • 1/5 Ai M. 1 year ago on Google
    Rude lady, I assume it's the owner maybe? Gave us the dirtiest look. We were looking for a gift for our daughters birthday. We were so uncomfortable that we left.

  • 5/5 wendy g. 2 years ago on Google
    Very cute boutique. If you haven’t been please go

  • 1/5 lanxin s. 2 years ago on Google
    Really bad experience. I drove from downtown to here just to see this store and I’m super disappointed by the staff’s searching attitude. The staff didn’t introduce anything and busy serving other customers or making phone calls. I asked them and nobody answered at first and that makes me really awkward. The store isn’t big and the style of the jewelry is boring. I felt being an outsider in this store. They’re not serving me as they should be at all. I really hate this shopping experience. The price is high than it’s quality. Don’t understand why people having good reviews about this store!

  • 5/5 jessica l. 1 year ago on Google
    I have purchased several pieces as gifts for others and several pieces for myself as well. I have never been disappointed! The pieces are always beautiful and the service is always perfect!

  • 1/5 christine A. 1 year ago on Google
    My husband went to this store to get me something for our anniversary. He had such a bad experience with the sales rep. He later told me about the experience. During dinner we shared our story with friends, They both told us about their bad visits to this same store. The sales person was all over my husband, would not leave him alone to look around. He felt so uncomfortable and left. He did not find anything he was looking for as the material and finishing was not up to the standard. Bad reputation for the neighborhood, Do not come here ladies.

  • 5/5 Hannah G. 1 year ago on Google
    I absolutely love suetables. The atmosphere is amazing! The staff are so kind, the stores are beautiful, and so is the jewelry. I love the ability to customize my jewelry, even on the spot! This makes for wonderful gifts. The jewelry is extremely well priced and the quality is everything. Suetables is my go to:))

  • 5/5 Una J. 3 years ago on Google
    recently ordered from suetables for the first time and I am obsessed! Everything I ordered for myself and as gifts is even more beautiful than on the website! Not to mention the delivery time was so quick! Highly recommend for any gift purposes (and for yourself obviously ), many styles that are simply, classic and tasteful!!

  • 5/5 marie i. 3 years ago on Google
    My order arrived when they said it would and I was so pleased with my bracelets. They're beautiful and made very well. Exactly the way I imagined them. I will shop from this company often.

  • 5/5 Theresa M. 3 years ago on Google
    I honestly cannot find anything bad to say about Suetables! Their boutique stores are so cute, all the jewellery is laid out clearly, and the staff is extremely friendly and knowledgeable about the products. They are never pushy but are always there to answer questions or help you find the perfect gift. I also find their website to be well laid out and easy to use (which has become increasingly important these days!). The jewelry itself is beautiful, unique, and great quality so it can be dressed up or worn down for every day wear. The St. Christopher necklace is a staple in my wardrobe and I love stacking lots of their gold rings together. The best store for all my necklaces and rings... and their candles smell amazing too!

  • 5/5 Meredith Z. 3 years ago on Google
    LOVE this jewelry store. One near my house that I go to all the time, great service & environment and above all amazing jewelry pieces. Such good quality at such affordable prices. Highly recommend, all my best jewelry comes from here!

  • 5/5 Rebecca M. 3 years ago on Google
    I highly recommend this company. I love the story behind the company not to mention the jewelry is gorgeous! On my last order, I had a huge mix up with Canada Post. I contacted Suetables and not only were they responsive, they shipped me a new order immediately. I cannot express how impressed I am with them. I will definitely be ordering from here again.

  • 1/5 Anne R. 1 year ago on Google • 1 review
    I wish I could put negative reviews. Sales associate is rude and doesn’t want me to touch the items, she said I will just point out what I want and I should not grab it. Really? Do not ever visit to this place! Jewelries are cheap looking and expensive. If you want quality jewelry go somewhere else. The negative reviews are all true that they treat customers base on race and appearance.
    1 person found this review helpful 👍

  • 5/5 Stacey R. 2 years ago on Google • 2 reviews
    I honestly cannot say enough positive things about this company. I had a personal/emotional struggle with a piece after the loss of a loved one. The staff was beyond supportive and understanding of my situation and request. They not only replaced the piece, but added a special message and offered me so much kindness and empathy for my loss. I will definitely be purchasing from them again and would highly recommend others do the same. It is so refreshing to not be treated like a number or just another customer. Their kindness and understanding is reflective of the only kind of business I want to continue to support.


Call +1 416-551-2858 Open on Google Maps

Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Accessibility
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Service options
    • ✓️ Delivery
    • ✓️ Kerbside pickup
    • ✓️ In-store pick-up
    • ✓️ On-site services
    • ✓️ In-store shopping
    • ✓️ Online appointments
  • From the business
    • ✓️ Identifies as women-owned

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