1/5 Joanna F. 1 year ago on Google
Do
NOT
book
with
this
company.
They
wrecked
my
husband's
birthday
when
they
cancelled
our
private
charter
30
minutes
after
we
were
supposed
to
set
sail
and
are
refusing
to
return
my
money
unless
I
sign
a
mutual
release
contract.
The
worst
part
is
that
they
knew
the
night
before
that
they
could
not
honour
our
booking
but
"forgot"
to
tell
us
that
night,
in
the
morning
or
when
we
checked
in.
Instead
they
left
us
waiting
on
the
dock
for
a
captain
they
knew
was
never
arriving
before
finally
telling
us
after
we
were
supposed
to
set
sail
that
the
charter
we
booked
weeks
in
advance
was
cancelled.
The
owner
wasn't
very
apologetic
and
didn't
seem
to
understand
that
cancelling
was
a
big
deal
considering
we
travelled
two
hours
to
Toronto,
made
sure
we
both
had
the
day
off
work,
arranged
two
of
our
kids'
schedules
around
this
day
and
it
was
my
husband's
birthday.
Warning
-
the
price
is
also
higher
than
what
it
says
on
the
website.
An
inexplicable
10
per
cent
"crew
service
fee"
is
added
when
you
book
(I
have
no
idea
what
this
is
or
why
customers
would
be
charged
this).
You
are
also
expected
to
tip
an
additional
15
to
20
per
cent
on
top
of
that
to
the
crew
(I
had
expected
the
tip
but
not
the
service
fee).
We
were
offered
compensation
for
the
cancellation
but
it
was
pretty
minimal
to
start.
When
we
were
offered
significant
compensation,
it
was
for
a
shorter
sail
than
what
we
booked
and
shorter
than
what
is
recommended
for
a
good
experience
on
their
own
website.
Also,
by
that
point
in
time
we'd
lost
all
trust
in
this
company
and
had
no
faith
if
we
rebooked
that
we
wouldn't
end
up
in
the
same
situation
or
with
different
issues
so
we
requested
a
refund.
We
were
told
that
we
could
only
get
a
refund
if
we
signed
a
contract
with
all
kinds
of
conditions
in
it.
We
own
our
own
business
so
we
are
pretty
understanding
that
stuff
happens.
If
they'd
called
us
the
night
before
or
that
morning,
we
would
have
just
rescheduled
what
we'd
originally
booked.
Even
if
they'd
been
genuinely
apologetic
right
from
when
we
arrived
and
tried
to
legitimately
make
it
up
to
us,
we
would
have
been
understanding.
Instead
this
was
handled
so
badly
that
we
don't
ever
want
anything
to
do
with
this
company
again.
Salt
in
the
wound
was
that
we
arrived
home
to
a
"thank
you
for
sailing
with
us"
email
stating
that
they
hoped
we
"enjoyed
our
service."