1/5 Michelle M. 2 months ago on Google β’ 2 reviews New
Extremely
Disappointing
Experience
with
Sales
Representative
Candy
Zhou
at
HomeLife
Landmark
Realty
Inc.
Brokerage
Rating:
1/5
I
had
an
extremely
disappointing
experience
with
the
sales
representative,
Candy
Zhou.
After
using
their
services,
I
feel
compelled
to
share
my
discontent.
Customer
Service:
1/5
The
customer
service
was
absolutely
unsatisfactory.
We
applied
to
rent
a
property,
and
they
took
around
5
days
to
evaluate
our
documents.
We
signed
the
contract
with
Service
Ontario,
delivered
our
check
with
the
first
and
last
month's
rent
as
agreed
upon.
We
began
packing,
fully
prepared
to
move.
On
the
morning
of
Wednesday,
January
10th,
our
broker
informed
us
that
they
were
addressing
some
details
in
the
property,
indicating
that
everything
was
on
track.
In
the
afternoon,
our
broker
informed
us
that
they
had
decided
not
to
sign
the
contract
because
they
were
not
entirely
sure
about
our
credit
score.
Without
a
doubt,
we
were
distressed
and
sought
a
quick
solution,
managing
to
get
my
uncle
to
act
as
our
guarantor.
Our
broker
tried
multiple
times
to
contact
Candy
Zhou,
who
demonstrated
very
little
professionalism.
The
lack
of
communication
and
inefficiency
in
problem
resolution
are
unacceptable.
Days
later,
we
found
out
that
the
house
had
been
rented.
I
am
extremely
indignant
about
the
lack
of
honesty
from
Candy
Zhou.
She
was
not
truthful,
displayed
a
complete
lack
of
morality,
and
clearly
played
with
our
situation.
I
would
have
expected
honesty
and
a
suggestion
of
alternative
options,
such
as
reevaluating
the
offer
or
increasing
it.
The
only
clause
she
could
have
used
to
protect
herself
was
our
credit,
which
she
accepted
if
it
had
been
raised
at
the
beginning
when
they
had
5
days
to
evaluate
it.
It
is
a
lack
of
respect
on
the
part
of
Candy
Zhou
and
undoubtedly
the
property
owners.
Problem
Resolution:
1/5
When
I
tried
to
resolve
the
issues
that
arose,
the
company
showed
no
interest
in
finding
satisfactory
solutions.
Instead
of
addressing
my
concerns,
they
seemed
disinterested
in
ensuring
customer
satisfaction.
In
summary,
my
experience
with
HomeLife
Landmark
Realty
Inc.
Brokerage
was
profoundly
disappointing
in
every
aspect.
I
do
not
recommend
their
services
at
all
based
on
my
negative
experience.
It
was
an
indignant
and
morally
deficient
experience,
especially
considering
we
had
already
signed
the
Service
Ontario
contract
and
delivered
our
check
for
the
agreed-upon
first
and
last
month's
rent.