Do not see Dr.mirza if you go here. She is the worst doctor. Every concern I brought up was dismissed and she was rushing me to go see her next client despite that i had to wait over 2 hours to see her. I went here for a simple skin concern and she didn't even look at my skin. Told me it is nothing and to just apply lotion which i had already been doing and told her I was. She denied what was actually a very common skin condition which was later confirmed by my family doctor and dermatologist. At this point, my skin has already deteoriated due to her negligence. Do yourself a favor and see a different doctor or go to a different clinic.

I had to go here because my family doctor was unavailable (last minute). I wish i just waited for my family doctor instead of going here. Not sure how this place is even still standing. The worst service you could possibly ask for in health care. It started with the receptionist. I went to the desk to let them know i was here and the young girl took a phone call, so i waited until she was done. I ended up taking a seat because i had ankle pains. She finished her call and i was waiting for her to call me up. (I was the only one there) She decided to continue to ignore me so i went up to the desk and she said “oh, im so sorry i forgot you were here”. Red flag number 1. Management please look into this Second, the doctor herself “ Hunaina Mirza”. I’ve read reviews about her before going in, and she was absolutely getting ripped online. I had no choice as i had to get my concern checked out. As she entered the room “whats wrong, why are you here” in the most rude tone ! I told her i twisted both my ankles during basketball and the swelling is pretty severe. Her answer was “typical, just rest and elevate. You can leave now” …. How does a person like this get her doctorate ? The reviews i read about her were actually true ! PLEASE AVOID THIS PLACE AND THIS DOCTOR Management look into this. I worry for the people that go here on the regular.

IF I COULD GIVE 0 STARS I WOULD BECAUSE THEY DONT EVEN DESERVE 1. I called prior to making a 55 minute drive to this urgent care clinic. They told me over the phone they would assess me in person and that I should make the drive to them and they informed me of the time when they stopped taking patients. I rush over there in half an hour and there was 20 minutes left before the time they told me they stopped taking patients and the nurse at the front desk turned me away and said she couldn’t do anything because it got busy and they are a walk in clinic and there was nothing she could do for me no exceptions. I am extremely upset because I would not have the made the drive if I knew i was going to be turned away. I’m disgusted at the customer service. The nurse did not seem to care about my well-being and did not even maintain eye contact with me as she spoke to me or offer me a solution. Please train your staff to make smarter calls when speaking to customers over the phone to avoid situations like this. I’m deeply disappointed and will never return to this clinic again. You should not either if you are considering it unless you want to be treated with disrespect.

The worst walk in clinic I ever visited. Went in with a fever for more than 2 weeks. I notified the physician it has been more than 2 weeks and I have really bad cough , not able to sleep and temperature rising in the nights. All she did was telling me it is a flu and it will take time to get better and let me go. Didn’t even bother to check my throat or my lung sounds to see if I am getting better or any other issues. Literally I waited for 1.5 hours to get this 1 minute of service(confirmation). I should have better stayed in home or went into an emergency instead. I don’t understand why they don’t have any sort of commitment to the public instead just money oriented. And while commenting on this I am still not better and has been 5 more days after I visited this clinic. I am just scared to go to any other clinic and wait in the line for nothing, since I got a bad experience from here. Government should put the hammer down on this kind of Money grabbers. Update: Doctors name is Mirsa Hunaina

Dr. Mirza is horrible! And the receptionists as well. The telephone is never answered too and online booking is "always full." The lady with the long black hair, who wears blue, I believe her name is Simran needs to be replaced. I have never seen a receptionist at a Doctor's facility behave so rudely with patients. That woman needs to fix her attitude.

I visited Dr. Mirza today and that was the worst experience. I felt very uncomfortable speaking to her, I came in for a follow up as per Dr. Bonnah’s instructions and the level of service was nothing compared to Dr. Bonnah. I was trying to explain my concern or why I’m there for a follow up and she was giving me one word replies and kept rushing my concern. I left very un welcomed and still concerned about my issue. Now I have to revisit as I am not satisfied with the outcome with Dr. Mirza. While, I visited Dr. Bonnah last week and he is an excellent doctor. He took time to hear me out and acknowledge my concern. He was very informative and I left the clinic with a great outcome as per his medical advise. Highly recommend seeing Dr. Bonnah.

Wait times are extremely long. I was advised the wait would be 2 hours. Ended up being 3.5 hours. I'm not sure why it takes so long as when we finally did see the doctor they were impatient with us and very quick. I had to stop them from leaving the room so I could ask my questions as they gave me very little information. They did a very fast physical exam that was not at all thorough. I also had to remind them what the issue was three times during the exam as they did not seem to be listening to my concerns. I had documentation that was required by federal law regarding a child in government care (so no fee should be charged) and they fought me at first refusing to fill out the paperwork and then trying to charge me for it. Not very pleasant experience.

Dr. Ladak is a straight up joke. No empathy or patience, I offered to help him with an exam on my wife because we are Muslim and he said “no dude you’re not a doctor” in a condescending tone…when in fact I’m PGY1 resident physician in the states in fact I know MD1 students that could do his job better. I asked which of the medications is for her cough and he replied with “it’s on the prescription” . It is in fact not on the sheet. No matter what is going on with how busy the place is, his job is to leave people feeling better than they walked in, all that takes is some eye contact and sympathy. I was taught by wonderful doctors in med school to treat all patients like I would treat my own family, patients are coming to you because they feel bad as it is you do not pile on more negativity of your own, and some patients might treat you badly but THAT IS LIFE AND THE JOB WE SIGNED UP FOR, you don’t take that to the next appointment. We also had to wait nearly 2 hours for the appointment. They told us to come back and we still had to wait another 45 minutes. With the speed and lack of effort that Dr. Ladak puts into his appointments you would think there would be little to no wait times.

I came today to this walk-in clinic today and received the worst treatment as a patient. I went to the receptionist and asked how long the wait was going to be and the receptionist totally ignored me. She was too busy talking about drama in the workplace; amongst her other coworkers rather than to speak to a client who is in need of help. Shortly after I complained to the receptionist who ignored me, I was then told to wait 40 minutes and to be seated in my car. I ended up waiting two hours to see a doctor Ms. Mirza who ignored my concerns of my severe back pain after being in a car accident about a month ago and told me to "Take tylenol the pain will go away on it's own." That sounds ridiculous to tell any patient that. Funny thing is I even stated to Dr.Mirza "You did not even check to see what the problem was and just ignored my concern." Dr. Mirza looked at me and said "You can go to the hospital and they will look further into your pain." I rather wait hours at the hospital for a doctor who cares more about their patients concerns rather than wait 2 hours again at this walk in clinic which I was told it would only be roughly a 40 minute wait. WORST SERVICE EVER AND I RECOMMEND NOT TO GO HERE.

Dr. Annie Hadi at the urgent care clinic was honestly very rude and not caring at all. She had very bad bed side manners which I have experienced not once but on multiple occasions. I left very upset after seeing this doctor. She wouldn’t listen to my issues and when I tried to speak she didn’t even acknowledge my issues and said that my issue wasn’t even urgent and that I can only talk about my urgent problems. I would not recommend this walk in clinic.

One of the worst walk in clinics in Scarborough! Wait times are over 2 hours. There is no method to their booking system. Your better off going to the hospital and waiting at the emergency.

Had a great experience today. Because of the holiday, my family doctor was not available, I knew I needed antibiotics for my sinus infection, and though I tried a telehealth service, they were not able to prescribe the antibiotics without an in-person assessment. I booked this morning at 6am for a 9:50am appointment. I was called in by 10:10am. Dr. Kenneth Bonnah was very efficient and professional. After the initial assessment with a nurse, and a brief inspection, he printed me the prescription for the antibiotics I needed and asked me if I had any questions. I was out within 5 minutes! Very happy with my service today, and I will be back the next time I am sick.

They canceled my appointment because the doctor needed to leave for emergeny. It was Dr Annie Hadi and i felt they ignored to care about my symptoms. Please dont go here, if you are in need to see a doctor because theres a chance they may cancel your apointment last minute. The receptionist called me to update the appointment to the next day without asking how I was feeling nor cared.

I waited for 4hours plus, just to find out only 1 doctor attending to patients in both room 1&2. Seeing the doctor you can clearly tell he's tired and overwhelmed, he spent only 6mins with me and I was made to pay 100$ despite having insurance. The receptionist said I just have to pay and maybe reclaim it. In all, it was a really bad experience. The bathroom was DIRTY and SMELLING REALLY BAD and tap refused to go off

0 stars if I could. If you are dying you still won't see a Doctor. They have time to do DR. JASLEEN's photoshoot and hire a bunch of new Doc's but can't run a clinic smoothly and efficiently. The interior is in bad condition and needs to be renovated, washrooms smell so bad, receptionists don't know their job duties, patients must be seated to wait up to 5 hours until they get to see a Doctor. And when they finally do see a Doctor they get someone like Dr. MIRZA or Dr. Meskale that know nothing about the basics of being a Doctor and a decent human being. Shame on you two and shame on the committee running this urgent care. Change your name to DIE care because you literally let patients with even chest pains wait 2-5 hours. DISGUSTING. WE ARE NOT IN INDIA OR BANGLADESH. DO BETTER.

Was checked by Docotor Mirza, Wonder how this doctor does medical practice , she was singing since her time in the room till left, I had a severe pain on my shoulder and arm and never bothered to perform a physical check . I wanted to complain to CPSO but I visit there often and bcz of doctor Bonnah and doctor hale I didn’t do it after speaking to them CEO of this clinic should think twice keeping these kind of individuals..

Took my 2 year old to the walk-in clinic as she was not feeling well. The Dr checked her for a minute and said everything was fine. 3 days later we are at the emergency because my daughter has an ear infection which resulted from her being sick. Don't waste your time going here.

I am absolutely shocked and SO SO SO disappointed. Whatever you do, pls do not see DR AMIN LADAK. I went to get my girls vaccinated both under the age of 4, they were behind on their vaccines and that was because of personal reasons. I took their immunization records. Waited 3 hours to see this absolutely RUDE doctor who said since they r behind he can’t vaccinate them. He was SO RUDE, complaining of the girls being loud … they r are kids .. they have waited 4 hours.. ofc they will be a little irritated… I am 6 months pregnant and to wait for 4 hours for NOTHING makes me so upset. I think if he was more understanding and nice about the way he explained things it wouldn’t have effected me this bad. But this guy was absolutely rude, did not know how to be around kids, and seemed scared to vaccinate children. Very disappointed. First and last time at this clinic. Hopefully other doctors at this clinic are nothing like him.

Granted it is a holiday and one can anticipate wait time. The ipad registration does not get updated in a timely manner. But 4 hours wait time!! The receptionist was not nice, there was a clear lack of order and system. Patients waiting were over lapped. People waiting a lot less time were let in before people waiting for 2 hours. All walk ins. The doctor did not apologise for the 4 hour hold and when addressed she stated that she has no control. Her tone was impolite. The clinic on top of that is run down, dusty and they only had 4 chairs. The doctors clothing was dirty and a bad representation of the clinic. Many people were standing for long periods. Many people walking in were complaining of the order. Absolutely bad experience. Would suggest if u are going to wait for 2 hours might as well wait where the staff is polite and at least the clinic is clean.

Literally the worst medical clinic I’ve ever encountered. Dr. Annie Hadi is a joke. They are extremely unprofessional, your appointment time means absolutely nothing as you will be in waiting for a 30 second conversation as she rushes you out the office with no answers. I should have checked the rating prior to visiting this clinic because it seems like there’s not much positive to say about this clinic. I must add it was extremely dirty and they didn’t sanitize any room Or bed after each patient. AVOID this clinic at all costs, they have no professionalism or regard for how they speak to patients not to mention the disgusting state of the clinic and no sanitization procedures with a room full of sick patients. DR. Hadi needs to be fired she is literally a scam just scanning health cards and not actually helping patients, I will be reporting her to OHIP.

Walk in, fill out information on IPad (right side of wall, before entrance doorway to other clinic), speak with receptionist in main hall, then they'll let you know as to where you should go. I was in to get stitches removed. The nurses and the doctor was friendly and helpful. The place is nice and open and I was very happy with my experience here. 😊 Kudos to everyone at the clinic. 👏

I have visited this clinic several times and at each visit I was treated with respect and kindness. The staff and medical professionals, especially Dr. Haile, were thorough and efficient. I am very pleased with their level of professionalism and care.

The receptionists and nurses are nice but the doctors seem to be overworked and tired. Do not come here for a check up or mild issues. Only come here if you need urgent care or else the doctor will be annoyed. Even when there’s few patients ahead of you, expect to wait an hour minimum. There’s no introductions or small chat. The doctor wants you out as fast as possible and will be speak bluntly.

waste of my time going into this place. I have took my elderly mom who fallen ( a week before) in the backyard and having pain in her knee. She is in and out of the SHN 3 times a week for her dialysis, dialysis team only suggested this place to go and have an x-ray done. Even i have told the doctor. The doctor we have seen there easily should ask us to take the x-ray for her knee. Instead of that he asked me to take her to the emergency took us 4 hrs. of waiting time in the emergency. They took the x-ray and said nothing to worry about just apply cold pack. If you are providing a service as urgent care (with all the other services) then why didn't you suggest us to do that at your place. Rather than panicking a 80 year old lady I WILL NEVER EVER WILL GO TO THIS PLACE AGAIN AND WASTING MY TIME Edited July 23rd please read my review for your clinic once again then you will know, who misunderstood the whole situation

Apparently there was a misunderstanding whi h was sorted out as the information was not corret. Hav my apologies Made an appointment online, got there at 12.30 and directed to a room before 1which was my appointment text. Previously I had seen a African doctor who was diligent, so I decided to go visit hi didn't remember his name but when I called they gave me a name, but when I visited and he came and I realized it wasn't him.He didn't even check me just ask what was my problem, a nurse Aide came in asking the same question as if I couldn't tell him myself. Wasn't impressed at all.

Dr.Bonnah is great, usually the times we come we don’t have to wait more than an hour. Dr. Bonnah is always diligent and attentive. No complaints. My husband, myself and my kids all come here.

This is the best Urgent Care I have ever been to. My husband had a deep cut and was bleeding badly, we were seen within minutes even tho there were others ahead of us. Dr. Bonnah was amazing. He was so compassionate and funny he made my husband relax during a very traumatic experience. If you ever need stitches go here and ask for him, he is the best. And the nurse was so great as well. Such an amazing team, we highly recommend them.

Don't come here!!!! Or if you'd like to waste your time even after booking your appointment then sure, lol. The reception service is worse than anything. They don't tell you how much do you have to wait... careless... Garbage services. I wasted my 2 hours then eventually came out without having my prescription .. Zero star....

They are THE WROST people. Doctor was so rude and refused to check my 4 year old son that first COVID Test needs to be done for which they didn't have ay rapids kits and asked to come back after -ve antigen test. I'll ask anyone of urgent please don't go to this worst clinic.

Don't bother with their online booking system. You get scheduled and still have to wait more than one hour to see the doctor. The receptionist will tell you they are taking a break for 5 to 10 mins but it will be more than 30 mins and she will say the same thing. What's the point of booking your appointment online then?

I asked for a box of COVID tests and received a box that was already opened, used, AND FILLED WITH GARBAGE. Completely disgusting and very upsetting. - Edited after owner response - I'm not going to argue with the owner about whether or not staff from their clinic gave me an opened and used test kit (why would I lie? and I know what location I was at because I drove myself). They can review their own CCTV footage of me walking in without a green test kit and me walking out with a green test kit. But if you just look at how unhinged and unprofessional the owner's responses are, you should take it as a hint to stay away.

Went in to get stitches after I hurt my hand and Dr. Bonnah and his team were excellent! I was in and out very quickly. If I could give 10 stars I would.

I was extremely reluctant to come in here after reading the terrible reviews, but I booked my appointment with Dr. Kenneth Bonnah due to an emergency check up. I was extremely happy with his service, he was very attentive & seemed to really care & tried to resolve the problem immediately. I came in around noon on a Saturday & didn’t have to wait much either. I would really recommend this doctor

Worst experience. Doctor did not even listen to the problem. Was in and out in less than 2 minutes. Would give negative stars if possible.

I visited this urgent care clinic for a consultation with a doctor regarding ongoing hip pain and discomfort. My interaction with the doctor lasted all of a few minutes where he asked me to walk and quickly extended my leg while laying down and concluded that I simply required Physiotherapy treatment. No other options or further investigations were presented to me and my concerns were not taken seriously and were disregarded. The doctor appeared to be in a rush and did not make me feel like my concerns were valid. A week later the pain increased and I was rushed to the ER where an ultrasound and x-Ray was preformed which revealed significant fluid in the hip joint. Subsequently a hip aspiration was done to relieve the pain. Had I received the proper care and necessary follow up at this urgent care centre we would have been able to detect this at an earlier stage. I would not recommend coming here even as a last resort as the care. treatment and level of professionalism is extremely poor.

my family and I really enjoyed this clinic. despite the long wait. but we do our registration on the iPad and when it's close to our turn, the receptionist calls us. Dr. Bonnah is an excellent doctor, we have consulted with him numerous times. However, there is a doctor, I don't remember the name but she is a bit rude. I went 2 days ago with a sore throat, she looked at me, prescribed an antibiotic and told me to go. she didn't examine me. It's not the first time we've been served by her. and every time it's the same. she seems to be in a hurry to get patients out of her room. while explaining what she felt she raised her hand and told me to stop. I think she could be more empathetic with her patients.

My family sought medical attention at this clinic and were gravely disappointed with the experience. Dr Mirza did not seem to care about the concerns as she did not let us speak and often interrupted. She did not spend an adequate amount of time to conduct a history and exam. I cannot comment on her knowledge but it terrifies me that a patient can be accurately assessed in less than 5 minutes.

Dr Bonnah is someone whom me and my family always trust to help us despite not being our family doctor. He figures out the problem almost instantly and provides the correct treatment. BTW for the people complaining for waiting half an hour or an hour, that's actually FAST these days. Take the complaints to your local MPP.

Dr. Bonnah's exceptional care, expertise, and attentiveness made my experience truly outstanding. I highly recommend Dr. Bonnah for their precision, compassion, and positive impact on patients' well-being."

I love this place. The waiting time is a lot more shorter then most walk in clinics. They have helped me multiple times with basic injuries. The staff are super friendly too and it’s a really clean place.

My entire experience at Medcentre Health was very professional and efficient. I appreciated that they were open when many clinics were not during the holidays. The doctors were very knowledgeable and were able to give me information on how to treat my illness. I would recommend this walk in clinic to anyone who needs healthcare.

Unprofessional staff. You call them which is the first impression of any business or services and nobody ever picks up the call the ring goes on ringing for hours. This is how the services you give in CANADA this way I think India is way better in medical services. If they dont know how to serve in the hospitality sector I think they should shut down the center or atleast have one person alloted for picking up calls.

Me and my boyfriend saw Dr. Mirza yesterday. I really feel bad to say this about a healthcare professional, It was our worst experience. Our concerns were not addressed rather ignored. It is important that a doctor listen to their patient’s concerns and not come to a conclusions after hearing one or two clinical signs, she did not let us talk much and did not give us a chance to tell what is happening. She asked close end questions yes or no answer and based on that she made a diagnosis. Throughout the appointment we felt that she is in a rush. I came with excessive drinking and excessive urination issue, doc concluded that I have UTI ( no doubt PU PD is common sign of UTI but ignored any other issue which might be there too ) and said we are doing a urine culture and sent me home with antibiotics. I asked if we can run urinalysis as well just to see any leukocytes sp gr hematuria glucose and all, she said no we don’t need that I am just running a culture. She said that my sample is clear consistency though but start taking antibiotics. A diagnosis should be evidence based along with clinical signs. In my appointment notes it is mentioned that I have family history of diabetes but she did not try to talk or explore about it. My boyfriend had a blood test ordered by another doctor at this same hospital. She said you have see same doctor to discuss results. I was surprised to hear that, not sure if this is hospital policy that the doctor who order test, same doctor has to discuss results with patient. And if so, it should be conveyed to patients so that we schedule appointment accordingly. She eventually said I will take a look for you. It was 8-10 mint conversation and she attended me and my boyfriend in this time duration. I am not sure if management have them rush through the appointments. Whatever the reason is, doctor is responsible for their patient care and there is no excuse. We come to a doctor because they are the experts and hoping to get best care and advice. I wish Dr. Mirza spend more time hearing her patients out and do not give snap diagnosis to patients. I would not recommend her to anyone.

This clinic is amazing. Book your appointment online. It’s much easier than walking in and waiting. Dr. Boparai was super friendly, helpful and efficient. I was in and out within 10 mins but did not feel rushed. She was thorough and made sure I left with my issues addressed. It’s refreshing to have a quick and easy healthcare experience in Canada.

I feel compelled to leave a review because Dr. Bonnah and Dr. Wong are two of the most professional doctors I have ever encountered. I initially saw Dr. Bonnah and he was attentive, knowledgeable and thorough. He ordered the appropriate testing and answered all my questions. Subsequently I spoke to Dr. Wong over the phone to review the results of the tests. He is so well spoken and polite, and he explained everything to me in a way that made sense. He took the time to answer all my questions and reassure me. I will not hesitate to return to this clinic in the future to see either Dr. Bonnah or Dr. Wong. 100% would recommend either of these two.

Receptionist need to be fired. Can't do their one job and pick up the phone. Won't even sign you in in person. Useless people. Need to go back where they came from or quit their jobs

After waiting for hourssss at the hospital with my son who had a very bad cut and you only have a certain window of time during which you are able to receive stitches. . I called this urgent care location at 8:42 pm, they close at 9. I explained our situation and they said if I could arrive quickly they would accommodate us. We rushed over and the lovely lady doctor and her assistant spoke very nicely with my son and gave him stitches. Great bedside manner and I highly recommend going here

I was able to get a same day appointment for my senior mother. Dr.Mirza attended to her very attentively and professionally offering suggestions to help her heal faster.

Bad experience with this walk in clinic, i was feeling so sick on a Sunday I checked them on Google and it was saying open till 7 pm, to make sure I’m not going to drive from north york till Markham I tried to call them but no one was answering, given my health situation I decided to drive and arrived at 6pm, the office manager told me we’re closed and physician has left and she didn’t even say sorry. Do doctors today really care about people’s health ?

We were happy with the service of this clinic. We called to ask if they were still accepting walk-ins at 12 noon. They said as long as you come in before 1 pm, it was s Sunday. Registering was easy as you had to do it on their iPad and they will send you an email for the waiting list. We were 55, #31 was being served so we had to wait 2 hours. We left to do other errands. They called my son on the phone to tell him to be there. When we got there, there was a 10 minute wait. Dr. Bonnah was very nice and pleasant. He encouraged us to ask questions. Then a nurse came in to dress the wound. The nurse was pleasant too and answered all our questions. All in all, a very pleasant experience in spite of the wait.

First thing -this is not a urgent care clinic , go to Markham Stouffville Urgent Care Centre, this one is a real urgent care clinic. You will see the doctor in half an hour or less. Second thing, this place is just a walk in clinic ,they let you see doctor after alll the appointments, unless you are bleeding or not breathing( i would suggest those people to go to an ER as its the same wait time . Good luck to all going here

1. Long waiting- No point of taking any appointments. 2. I believe all those who are coming to this clinic are PATIENTS. Like a punishment we have to stand for long. Me and wife wife went there. She is 7 months pregnant. I was the patient. We stood up there for 1 and half hours. 3. Regarding doctor - I have severe throat pain and fever. He prescribed to gargle . This information I know and we can get it from google university. Overall, Bad experience 😕

I've had positive interactions with the walk-in clinic doctors in SPECIFIC Kenneth Boddah, who showcase exceptional skills and professionalism. However, the online appointment system falls short in managing wait times effectively. Despite scheduling appointments for specific times, a consistent 45-minute wait is frustrating. The staff attributes delays to a patient backlog, leaving me puzzled about the purpose of scheduling. I’ve witnessed others with later appointment times being attended to first which adds to the frustration. A more strategic system to address these issues is essential for a smoother patient experience.

Great service! I was just a walk in and the Receptionist, nurses and doctors were really nice and the wait time wasn’t long at all. I totally recommend.

I booked an appointment with dr. Hadi for some emergency contraceptive medication as my dr was not available that day. I always had a very good experience with mcnicoll clinic as I always booked dr. Bonnah but this time I booked dr. Annie hadi, worst experience I had she came more than half hour late was very arrogant and was not helpful at all it was looking like I was doing some crime or she was looking at me for some charity purpose.she was in so much hurry that I have to ask some questions in middle of hallway. Such an arrogant and rude lady she is. She needs to realize that she is taking her pay from our hard earn money through taxes and we are not getting any free charity from her. Giving 2 stars because the clinic itself is good and whenever I had to see a doctor I prefer dr.bonnah as he always see his patients in good mood. Less than 1 star for dr. Annie hadi.

Did not have a good experience with this clinic. Had a bacterial infection, scheduled a virtual appt which was delayed by 45mins and the doctor’s camera didn’t work so it ended up being a phone consult. The doctor prescribed me with Amoxicillin, i was not aware this is part of the Penicillin family of drugs, I was also not asked whether I have taken it before or have any allergies. I started the medication right away since I was desperate and the infection lasted for a week already. On the 7th day, I developed a high fever and hives. I went to ER and was told this is a penicillin reaction. I was sent home to monitor symptoms. Returned to ER 3 days later because the hives got worse and my whole body was swollen. I was then prescribed 6 days of steroids to control my reaction. It has been almost a month since my reaction and I am still dealing with residual medical reactions now. I strongly believe if Penicillin family of drugs has a high reaction rate, it should not be prescribed in an urgent care clinic since they do not know the patient’s medical history (they also did not ask). There are other drugs that are safer with the same effect. I regret going to this clinic and have learned my lesson to wait to see my own GP no matter how long the wait is.

I set up a virtual appointment, however, when the confirmed time for Dr. Kenneth Bonnah came and went with no phone call, I called the office. At first the receptionist couldn’t find my name and only after I provided my phone number was she able to. She then told me she didn’t find me originally because of the way I pronounced my name (I was thinking to maybe ask how to spell my name). That wasn’t an issue so much that she told me he was with another patient and will be with me shortly. After five minutes on hold, she told me that he’s going on lunch and will call me when he can. This is absolutely ridiculous and horrific service and I do not understand how a medical centre cannot respond in a way that addresses peoples health concerns or adhere to what is being advertised -which at the end of the day- this appears to be false advertising based and is meant to only look good but not actually commit to what they say they will commit to. I do not recommend this place at all if you are trying to go for virtual/ phone consultation. I cannot speak to the in- person experience but based on my first and last time with this, I strongly recommend to go to other walk-in clinics - and do an actual walk-in!

If you have lots of time with nothing better to do, then you've found the right place. A simple blood test expects people to wait more than 2 hours. Why? One ⭐ is the least allowed, otherwise this place gets 0. ZERO.

Can I give no star at all? I came here with my son he was weezing even tho I told them I have a negative covid test for my son and could show them they didnt allow me to see the doctor i had to leave with my 5 year old and go else where.....dont waste your time or money with these people that care zero about your health I wouldn't not recommend

Dr. Mirza really needs to see a doctor, she has a bad attitude. Thinks she knows everything. Didn't even listen what I was trying to say. Cuts me off every time I tried to talk. No Punctuality even tho clinic was empty and I had an appointment. Very unprofessional behaviour.

This review is solely for Dr. Kenneth William Bonnah. The wait time at the clinic is insane - but that's pretty much expected at any walk-in-clinic. However if you're planning to visit the clinic, book in advance or call in to check if Dr. Bonnah's available. It's extremely difficult to find good GPs in the GTA, let alone find a prescriber at a walk-in-clinic. Dr. Bonnah is incredible! Extremely kind and thorough. Does not make you feel rushed. He takes the time to hear your concerns/symptoms and provides the appropriate next steps. MMUCC is extremely lucky to have Dr. Bonnah on their Team!

My little one had an appointment with Dr. Mirza last evening. Very disappointed to see how rushed she was and did not pay the slightest attention to any of our details which I tried to explain. She was so irritated and was not at all interested in listening to us. Pathetic!

Rename the MMUCC - Call it "The City of Angels" run by "A Team of Angels"! The doctors, the nurses, the receptionist, each and everyone in the City of Angels is an angel. They are love, care, compassion, patience incarnate, all true human qualities God intends his humans to have but unfortunately many of us have lost them or do not even know they exist. Love you all dearly for making me feel good every time I visit you.

Today was a very unpleasant day, I spent three hours waiting for so long, just because the children in other rooms were crying, I had to watch first, my child was not crying, I waited in the room ahead of him, I waited, I told him that I waited for three hours, but also in exchange for his abuse, the first time was scolded by the doctor, it is estimated that I will not come again. Five years of watching here today is the worst

Where is my medical records. Why are you people so evil. Why no one is replying to my emails or calls. You are fraudulent. You are criminals. You are worthless punks. You are facing lawsuits. All the doctors, nurses, management and admin are involved in premeditated organized criminal activities against me. They breach my medical records! DO NOT TRUST UCC.

I took my sick daughter ( I have been coming to this place before also but this time It was worst ) As others said they wish there was a zero star option . Rude front desk receptionist. The lady doctor who checked my daughter didn’t even check the temperature. Please go to any other urgent care not this location . ER staff in hospitals are much better in treating kids .

My partner and I had an excellent experience here yesterday. We came here by happenstance, our local clinic was packed, we were planning some shopping at the nearby Walmart anyhow, looked up a clinic by it and Medcentre is what popped up. Just needed a tetanus shot, so nothing crazy. They have iPads to check in with (you enter your OHIP info to check in) and a fairly small waiting area with currently about 5-6 chairs. But the internal office area is quite well spaced and properly set up as an urgent care centre with a nurse station in the middle. It was quite busy on a Monday and they do close at 3pm from Saturday to Monday, but 9am to 9pm Tuesday to Friday. We waited about 1.5 hours-- it dawned on us later if you tell the receptionist (who was also a nurse!) you can ask they call you when your number is nearing. What surprised me the most was our doctor-- Dr. Kenneth William Bonnah. What a rockstar! Jolly yet professional, and we were literally the last patients of the day at closing, but he made us feel like the first. My girlfriend who came into the office with me had concerns about a laceration she got in earlier in the day and he very professionally told her he can't give her medical advice unless she registers with the clinic, when she said the registration was closed, he laughed and told her to tell the nurse he said it was okay-- she instantly took her info and he was able to consult. The nurse (didn't catch her name and unfortunately can't find her on the website, but was there on Monday 8/8/22 at 3pm) was also fantastic! She administered my shot and after a year or two of many vaccines during the pandemic, this was the most professional one-- she's a pro! While I'd like to hope I don't have to see any doctors for a long while, I'd be more than happy to have Dr. Bonnah again and the nurse we had yesterday! If this review helped, please click the button below!

Dr liew (I don't know how to spell his name) was very kind and explained the issue very patiently. The wait was very long. We tried to book an appointment online, but it said all Dr's were fully booked, but we could still go in person. We waited 3 hours.

Without an appointment, I walked in on a Friday around 9:15 am. My total wait time to be seen by the doctor was 1 hour. Dr. Haile-Meskale treated my symptoms appropriately and directed me to get ultrasound stat and to follow up the next day to discuss results. I did call the following day, and Dr. Bonnah took the time to call me back before the end of day to discuss. I really appreciated the timely response. 1 star deducted for the long wait time, considering I was patient # 3. Otherwise good experience. Thanks!

I am very pleased with the service I received yesterday. What follows is a detailed account of my experience, but in short, the receptionist was polite as was Dr. David Haile-Meskale, and Yusra, the clinical assistant who syringed my ears was outstanding! She was friendly, polite, took her time, and carefully and effectively restored hearing to my previously fully-blocked ears. Despite the long wait time, I would recommend this clinic to others. Background story: This walk-in clinic was recommended by a friend who has always had good experiences for his own care and that of his kids. I needed to have my ears syringed. The first walk-in clinic I had gone to was in Agincourt. The doctor confirmed that my ears were indeed blocked, but invited me to return the following week if needed. The second walk-in clinic was in Bayview Village and they said they were a fee for service clinic and that since this procedure wasn’t covered by OHIP, I would need to pay $20 per ear in cash. When I showed them my red and white card (my green card arrived in the mail today), the second receptionist said they couldn’t serve me. When I sat down to decide on my next move, the first receptionist came over to ask if I was going to pay $100 to be able to be serviced. Needless to say, I declined. Yesterday morning, I arrived at MMUCC to see a filled waiting room. The young receptionist was very polite so I don’t think she was Simran whom other reviewers have complained about. Because I still had my red health card, the iPad registration didn’t work so she registered me on her computer. I knew my wait would be long so I asked for a ballpark time of 20, 30, or 60 minutes. She said it would be at least an hour, but I could wait in my car and they would call me when there was only one person before me. Yesterday was a “stay home if you don’t need to be on the road” day so I opted to wait in my car rather than go home (I live close by). After the hour had passed, I decided to pop in to see where I was in the queue. I felt bad for the two moms with young children who were still in the waiting room. Again, I asked for a ballpark of 20, 30, or 60. The receptionist said it would be another hour because only one doctor was in (no doubt, s/he was the most junior doctor on staff so they had no choice, but to come to work despite the storm). After the second hour, I had to go in to use the restroom. The receptionist said no problem (the one in the general waiting room was out of order) and that actually there was now only one person ahead of me. Dr. Haile was friendly and after I explained my situation, he checked my ears, said he was surprised I could hear anything and said they’d be able to take care of it. As I said before, Yusra had a fantastic bedside manner and she was worth the wait. I will return.

I’ve never written a google review in my life but this warrants one as I would never wish my experience with Dr. Ladak on anyone else. I went in with a burn on my lips and gums and he told me because I didn’t see a doctor earlier that I was suffering through a third degree burn “which is the worst kind” and I was about to lose all my teeth if I didn’t get surgery immediately. He yelled at me for every action I made for this accident to happen and what I didn’t do properly after. I started crying and he responded with “this is beyond my pay grade” and told me to go to the hospital. I rushed to the hospital in which they reassured me that everything was fine and my mouth was healing normally (I’ve also since confirmed with a dentist that everything is fine as well). Dr ladak falsely diagnosed me and caused me to panic severely and also talked me down in a way I don’t think any humans yet alone doctors should speak to patients. Ive never felt so helpless and sad leaving a doctors office. Please be careful of this doctor

To be honest I don’t really want to tell you how great my visit was because i don’t want to make it harder for me to get an appointment lol. But my experience at this clinic is by and large very good. Making an appointment is always a good idea even though it is a walk in because it is busy. When I walked in it was a 3hr wait…this time I made an appointment and it was 30minutes. The front desk staff is helpful and honest about the wait time… they try their best. Dr. Bonnah is fantastic.His diagnostic, treatment and bedside manner are skills on point. I think the only downside is that the amount staff is too small for the amount of people they serve. But I’d definitely recommend it to others. And I do.

Walk in medical professionals are very helpful, thorough and supportive. I have been visiting this clinic since inception. I always have a good and great experience with most of the doctors. Although the wait time sometimes seems long, it is indeed worth waiting when the doctors are good especially Dr D Haile!! He is professional, knowledgeable, kind, willing to listen to your issues and gave a good prognosis. I am pleased with the service both office staff and the medical professionals. Thank you for the doctors who have taken my health care at this walk in clinic. I strongly recommend this Walkin to my friends.