JOON — Scooter Rentals & Sightseeing image

JOON — Scooter Rentals & Sightseeing

Sightseeing tour agency Scooter rental service

👍👍 Amazing service, the manager was really kind to us 4 even though we had a little incident with the door. The scooters were great fun to explore the city even if it’s packed with traffic. Really easy to ride aswell I highly recommend them. People often mention scooter, time, experience, scooters, Joon, recommend, great, Toronto, customer, city,


Address

770 College St, Toronto, ON M6G 1C6, Canada

Website

joonscooters.com

Contact

+1 647-955-4842

Rating on Google Maps

4.70 (32 reviews)

Open on Google Maps

Working Hours

  • Tuesday: Closed
  • Wednesday: Closed
  • Thursday: 12 to 5 pm
  • Friday: 12 to 5 pm
  • Saturday: 12 to 5 pm
  • Sunday: 12 to 5 pm
  • Monday: 12 to 5 pm

Featured Reviews


Frequently mentioned in reviews: scooter (16) time (12) experience (11) scooters (10) Joon (9) recommend (9) great (9) Toronto (9) customer (9) city (8)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 reza 10 months ago on Google • 31 reviews
    I had the misfortune of dealing with Joon Scooter Rental recently, and I have to say that it was one of the worst experiences of my life. The staff there treated me and my friends with such disdain and disrespect that I cannot recommend this company to anyone. Firstly, the employees were incredibly rude and unprofessional. They seemed like they didn't want to be there and didn't care about the customers. They were dismissive when we asked questions and didn't bother to explain anything to us properly. But that was just the beginning of the nightmare. When we tried to rent a scooter, they told us that they didn't have any available. We had reserved one in advance, but apparently, they gave it away to someone else. They didn't apologize or offer any alternatives, just told us to go somewhere else. The whole experience left a bad taste in my mouth, and I wouldn't wish it on anyone else. Avoid Joon Scooter Rental at all costs unless you want to be treated like garbage and left without a rental.
    2 people found this review helpful 👍

  • 5/5 Robby P. 1 year ago on Google
    Amazing service, the manager was really kind to us 4 even though we had a little incident with the door. The scooters were great fun to explore the city even if it’s packed with traffic. Really easy to ride aswell I highly recommend them.
    3 people found this review helpful 👍

  • 5/5 Paulina F. 5 months ago on Google • 7 reviews
    Rented a moped/scooter for a couple of hours and had a blast! Scooter was in great shape, super fun to ride; tutorial was quick and thorough, service was friendly. Would definitely recommend!
    1 person found this review helpful 👍

  • 5/5 yus 7 months ago on Google • 6 reviews
    We had a great experience with joon scooters. First we rented a bike and halfway through it stopped working, we called them up and they came to our location within 10 minutes and gave us a new bike. Once we finished our 2 hour ride, since we lost alot of time due to the breakdown, they offered us an overnight option for a great discount, and were very friendly with us :)
    1 person found this review helpful 👍

  • 5/5 Eliott C. 1 year ago on Google • 5 reviews
    I rent a scooter for about 3 weeks, and I just loved it! It was an incredible way to discoverToronto and to see it through a new light. Riding without boundaries from the city skyline to the beach have forged some unforgetable memories !
    1 person found this review helpful 👍

  • 5/5 Kassandra M. 1 year ago on Google
    Loved the electric scooter rental! A must for visiting the city! The staff is so nice and friendly and take time to explain everything, definitely recommend!
    1 person found this review helpful 👍

  • 5/5 Judy N. 1 year ago on Google
    I rented a scooter for 2hrs the other day and it was so much fun!! It was my first time on a scooter but it’s so easy to pick up if you can ride a bike. I highly recommend it to anyone, it really lets you explore the city in a whole new way🤩
    1 person found this review helpful 👍

  • 5/5 Yasser A. 1 year ago on Google
    This place is incredible, staff is very friendly and informative. The scooters are top notch and the shop is in a great location!!
    1 person found this review helpful 👍

  • 1/5 Alia R. 1 year ago on Google
    I was supposed to help create some content for their social media in exchange for a bike rental as a partnership for Filipino Heritage month. I chose to not move forward with it after the social media manager was told by the owners that “Filipinos are not good customers so not to spend too much time on that content” I was shocked. 😓
    1 person found this review helpful 👍

  • 5/5 Jessica M. 11 months ago on Google • 12 reviews
    I had an absolutely amazing three hour scooter ride in the city of Toronto with my guide Caelen. Quite honestly nothing can describe the experience, aside from “why haven’t I done this before?” There truly is no better way to explore downtown Toronto, and to better understand its history and its heartbeat. I would recommend Joon scooters and my amazing guide to anyone. Oh, and this was my first time riding a scooter, and it is so easy. Trust me if I can do it with two left thumbs you can do it too. Thanks guys, I’m still smiling.

  • 5/5 Jill Aghyourli Z. 6 months ago on Google • 8 reviews
    I had an amazing experience at Joon! The staff had incredible commitment to customer satisfaction and they patiently took the time to explain the scooter's features to each of us. The quality of the scooters was top-notch, and it made our exploration of Toronto an absolute delight. It's a great way to explore the city in a fun and eco-friendly way. If you're in need of a scooter rental, this is the place to go!

  • 5/5 Brittney P. 10 months ago on Google • 6 reviews
    Booked a tour with Joon and had a great time! Scooters were easy to use and staff was friendly. Tour was amazing, got to see lots of sights around Toronto and our guide Caelan was informative about everywhere we stopped. Would definately book again!

  • 5/5 Paul J. 8 months ago on Google • 4 reviews
    Very helpful staff, took their time to train us how to ride the scooter. Visiting Toronto and it was fun just riding around!

  • 5/5 Daniel E. 1 year ago on Google
    Nice staffs work there. Very patient with first time rider. Thank you very much!

  • 5/5 Tiffany W. 1 year ago on Google
    Easy electric scooter rental! I'd never ridden one before, but we were given a quick tutorial and the bikes are easy to manage. Staff were very friendly. They provide helmets.

  • 5/5 Caelan H. 1 year ago on Google
    Rented a Joon scooter over the weekend to explore Downtown Toronto and it was so thrilling. The staff there were super accommodating since I didn’t have any experience riding an ebike before. Having a Joon scooter is a must in Toronto. Highly recommend it to everyone.

  • 5/5 Tomiko S. 1 year ago on Google
    Riding the scooters around the city was an amazing experience. Definitely would recommend especially with a group of friends.

  • 1/5 sahar m. 10 months ago on Google
    I wish I could give them 0 stars.I recently had the misfortune of encountering the worst customer service I have ever experienced. The level of unprofessionalism and the blatant disregard for customer satisfaction was absolutely appalling. I felt compelled to share my dreadful experience with others, so they can be aware and avoid such an unpleasant ordeal. First and foremost, the representatives I dealt with displayed a shockingly bad attitude. From the moment I reached out for assistance, he seemed disinterested and indifferent to my concerns. Instead of providing helpful solutions, he responded with condescending remarks and a complete lack of empathy. It was as if they viewed their job as a burden, and I, as the customer, was nothing more than an inconvenience. Furthermore, the support I received was utterly subpar. When I called seeking assistance, I was put on hold for an excessive amount of time, only to be transferred multiple times without any resolution to my issue. It was frustrating to repeatedly explain my problem, only to be met with incompetence and an inability to provide any tangible solutions. The lack of product knowledge among the customer service team was astoundingly evident. To add insult to injury, the company's communication was abysmal. Promised callbacks were never made, and emails went unanswered for days, if not weeks. It seemed that once they had my money, they couldn't care less about ensuring my satisfaction or resolving my concerns. This level of disregard for their customers is completely unacceptable and reflects a company culture that prioritizes profits over customer support. In conclusion, I strongly advise against engaging with this company due to their abysmal customer service. The unprofessional attitude displayed by their representatives, coupled with their lack of support and disregard for timely communication, makes for an infuriating and disheartening experience. Save yourself the frustration and seek out businesses that value their customers and prioritize exceptional service.

  • 5/5 Joelle E. 1 year ago on Google
    First time renting a scooter. Got 2 hours for $35 and it was amazing! I wish we didn't have to leave so we would drive around on the scooter the whole day! Amazing experience! I recommend!

  • 5/5 Beatrice P. 1 year ago on Google
    Loved the tour offered by Joon. I have never seen Toronto on a bike before and I can’t believe all the sights that I didn’t know about. Joon tours definitely have one of the most amazing tours of Toronto

  • 5/5 Dahn J. 8 months ago on Google • 1 review
    My friends and I recently rented electric scooters from JOON, and I cannot emphasize enough how satisfied my friends and I were with our experience. The highlight of our rental was undoubtedly the exceptional customer service provided by Caelan. He went above and beyond to ensure our complete satisfaction and made our day truly memorable. Caelan's enthusiasm for electric scooters and dedication to customer satisfaction was evident right from the start. He took the time to explain all the necessary details about the scooters, including safety instructions, operating procedures, and the best routes to explore the area. His knowledge and expertise made us feel well-prepared for our ride. Caelan's attention to detail was exceptional. He inspected each scooter before handing them over to us, ensuring they were in excellent condition and ready for our ride. He took great pride in his work, as the scooters were impeccably clean, well-maintained, and equipped with everything we needed, from safety helmets to spare batteries. Overall, our experience at JOON was unforgettable, truly amazing and I look forward to coming back on a more regular basis!

  • 5/5 Katie W. 8 months ago on Google • 1 review
    A great way to see the city!! Zack was super helpful with our big group. We will definitely be doing it again soon.


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