2/5 Lorna K. 5 months ago on Google
My
rant
for
the
day.
I
had
made
a
group
reservation
over
the
phone
for
20-24
guests
four
weeks
prior
to
dining
there.
Upon
arrival,
I
find
that
our
choices
were
very
limited
to
a
preset
option
menu.
Are
you
frigging
kidding
me
(was
my
PG
response)?
Noone
told
me
this
would
have
been
my
ONLY
OPTION
and
THEY
DON’T
ALLOW
SPLITTING
THE
BILL,
also
NOT
SOMETHING
TOLD
TO
ME
AT
THE
TIME
OF
RESERVATION!!!!
Luckily,
my
husband
and
I
are
fortunate
enough
to
be
able
and
pay
for
everyone
using
our
credit
card.
My
friends
knew
they
were
getting
a
free
slice
of
pie
on
us
as
it
was
our
treat,
but
if
they
ordered
any
food,
they
would
need
to
pay
for
it.
My
guests
understood
our
situation
and
we
worked
out
a
plan
of
how
to
get
reimbursed
for
food
orders.
We
were
happy
to
pay
for
the
pie
slices
for
our
guests.
What
got
me
mad
is
that
the
assistant
manager
thought
I
lied
about
having
made
the
actual
reservation.
That
is,
until
he
was
told
by
his
boss
that
I
was
telling
the
truth,
and
my
reservation
was
logged
in
their
books.
I
was
also
told
that
whoever
took
my
reservation
over
the
phone,
should
have
also
charged
me
a
$100
deposit,
ALSO
SOMETHING
I
WASN’T
AWARE
OF!
Poor
server
was
overwhelmed
with
NO
HELP
FROM
HER
FELLOW
STAFF.
Because
of
this,
service
was
slow.
To
ease
my
stress,
the
onsite
manager
allowed
a
bunch
of
exceptions
to
their
rule,
so
my
guests
were
able
to
get
soup
and
cornbread
options,
and
other
regular
menu
items,
plus
various
pie
selection
options
(the
group
menu
ONLY
ALLOWED
CHOICE
OF
APPLE,
CHOCOLATE
CREAM,
AND
LEMON
MERINGUE!!!!
WT#
(censored)!!!
Finally,
after
everyone
calmed
down
(management
staff
AND
me),
the
management
realizes
I
was
right
all
along!
I
DID
make
this
reservation
four
weeks
ago
(at
first
they
thought
I
was
a
“walk-in”),
and
NOONE
told
me
about:
1)
the
slim
menu
options
for
large
groups,
2)
didn’t
charge
me
a
$100
deposit,
3)
didn’t
tell
me
no
splitting
of
checks.
My
guests
were
mostly
college
students
and
senior
citizens.
They
were
understanding
about
it,
but
I
still
felt
bad
about
the
whole
situation.
Because
it
was
not
the
server’s
fault,
we
did
tip
a
substantial
additional
amount
to
the
automatic
20%
gratuity
they
tack
on
for
large
groups.
She
(I
wish
I
got
the
server’s
name)
deserved
the
additional
tips
since
she
worked
her
butt
off.
What
am
I
trying
to
say?
It
is
a
shame
that
this
company
has
gone
down
hill
in
training
their
staff
properly.
I
am
not
a
“Karen”
or
a
person
who
resorts
to
violence,
because
it
could
have
been
an
even
uglier
situation
if
this
happened
to
someone
else.
DON’T
BOOK
LARGE
EVENTS
HERE!
Save
yourself
the
embarrassment
and
stress.
Next
time
we
will
go
elsewhere
like
a
Denny’s
or
Norm’s
where
you
get
to
choose
your
own
meal
off
their
full
menu
AND
they
WILL
split
the
bill.