2/5 Nilvia V. 8 months ago on Google
I’ve
traveled
countless
times
and
Biovilla
offered
us
one
of
the
worst
customer
services
I’ve
ever
seen.
The
room
I
had
‘specifically
reserved’
after
a
long
conversation
directly
with
Biovilla
staff
was
given
to
another
guest
and
the
room
left
for
us
wasn’t
ready
(at
6:00pm!).
When
I
asked
them
what
we
should
do
since
we
couldn’t
go
to
this
room,
a
staff
member
suggested
we
sat
outside
and
watched
the
sunset.
They
gave
us
the
room
keys
at
9pm!
Absolutely
no
compensation
or
proper
apology
was
offered.
When
we
finally
got
to
the
room,
we
saw
that
the
drain
in
the
toilet
sink
was
blocked,
so
we
asked
them
to
fix
it.
The
staff
implied
that
I
myself
had
made
it
clogged
and
they
didn’t
take
any
action.
For
3
days
we
paid
for
a
hotel
where
the
sink
couldn’t
be
used.
We
had
dinner
and
breakfast
at
the
hotel,
but
it
was
nothing
much.
One
evening
they
served
rice
and
the
side
dish
was
quinoa…
and
charged
18
euros
for
that
per
person.
The
staff
members
attitude
is
poor
and
they
act
as
if
they
were
doing
you
a
favor.
I
reserved
this
hotel
through
Booking.com
so
I
asked
the
customer
service
to
help
me
get
some
form
of
compensation
or
apology
and
after
Booking
rep
tried
contact
with
Biovilla
for
10
days
without
any
response
from
them,
Booking
customer
service
rep
gave
up
and
gave
me
a
compensation
via
Booking.com
itself.
Unfortunately
I
cannot
recommend
Biovilla
hotel
to
anyone.
If
you
want
to
enjoy
Arrábida
Park
choose
another
hotel
where
people
are
professional
and
know
what
they
are
doing
in
terms
of
hospitality.