1/5 Emerson 5 months ago on Google
I
share
our
bad
experience
to
try
to
help
the
establishment
that
has
a
good
reputation:
Last
10/11/23,
low
season,
I
discovered
the
pizzeria
via
the
internet.
I
had
researched
and
saw
the
good
reviews.
I
visited
the
pizzeria's
website
and
found
that
there
was
not
(and
as
of
this
publication
date,
there
is
not)
any
mention
of
the
reservation
policy
or
references
to
payment
methods.
After
traveling
40
minutes
to
get
to
the
place,
arriving
there
(around
7:00
PM)
the
attendant
informed
us
that
without
reservations
it
would
not
be
possible
to
accommodate
us,
and
only
after
8:00
PM
when
reservations
would
run
out
could
she
try
to
accommodate
us
(group
of
4
people).
Even
after
informing
her
about
the
lack
of
information
on
the
website,
our
long
trip,
and
the
fact
that
the
pizzeria
was
not
completely
full,
the
attendant
informed,
respectfully
but
uncompromisingly,
that
“it
was
not
possible
to
do
anything”
and
she
would
call
after
7:30
PM
to
get
us
settled.
So
we
waited
in
front
of
the
pizzeria
outside
until
8:00
PM.
During
this
period,
we
noticed
that
several
tables
were
unoccupied
(it
was
dark
and
we
didn't
care
for
a
sea
view).
From
eight
o'clock
onwards,
a
greater
number
of
customers
began
to
arrive
and
at
that
moment,
when
trying
to
speak
to
the
attendant,
we
noticed
the
small
notice
saying
that
the
place
did
not
accept
credit
cards
(only
MB).
This
way,
we
decided
to
leave
and
look
for
another
place
without
further
discussions.
Interestingly,
another
attendant
was
interacting
with
customers
doing
satisfaction
surveys.
He
avoided
contact
with
us.
The
receptionist
in
question
actually
called
me,
but
it
was
8:45PM
and
we
were
already
having
dinner
at
another
establishment.
So
I
leave
the
record
here.
We
recognize
and
respect
any
policy
in
force
that
is
necessary
for
proper
functioning
and
respect.
However,
as
it
is
a
place
of
wide
visitation
by
tourists
and
“bypassers”,
it
is
important
that
limitations
are
clear
at
least
on
the
company
website
and
that
the
staff
is
better
prepared
to
deal
with
this
situation,
respecting
the
local
policy,
but
at
the
same
time,
more
committed
to
serving
potential
customers
and
unexpected
situations.
There
were
countless
different
ways
to
get
around
the
situation
without
violating
company
policy
or
other
customers'
reservations.
I
hope
I
contributed.
To
readers,
I
recommend
that
you
always
call
beforehand
to
find
out
about
the
reservation
policy
and
payment
methods,
even
if
the
website
does
not
have
this
information.
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