Featured Reviews


Frequently mentioned in reviews: hotel (16) rooms (9) good (8) staff (7) Nice (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 Victoria C. 1 year ago on Google
    Highly recommend this hotel. It is very well located with nice rooms and staff is lovely and attentive.
    2 people found this review helpful đź‘Ť

  • 2/5 Enric C. 3 months ago on Google • 51 reviews New
    Correct hotel for conventions Fairly adequate room, although I found the toilet impractical, and I don't like the carpet, Good products for breakfast. Poor organization of space. Bar with very little seating space Relatively good location, close to the metro. Inappropriate processing of personal data. At check-in they asked for my email address, without telling me that they would use it to register for ALL - Accor Live Limitless program. Although confirmation is needed, I find it unacceptable.
    1 person found this review helpful đź‘Ť

  • 4/5 Lynn 6 months ago on Google
    Amazing staff! Nice rooms. Good location.
    1 person found this review helpful đź‘Ť

  • 4/5 hrlgg 3 months ago on Google • 419 reviews New
    The entrance area feels a bit dated and the reception desk is very randomly placed. There were several little technical issues which were experienced during check-in and requesting a taxi. The rooms are very oddly designed and in my case the kettle didn’t work so I had to ask for a replacement. Staff (receptionists and housekeeping) however deserved five stars for their friendliness, prompt response and professionalism. There are not that many photos of the gym here so I took one for reference, it’s basic but sufficient.

  • 5/5 Hans S. 1 year ago on Google
    Perfect hotel for doing business in central Toulouse. Near conference places and bus to airport, metro nearby too.
    1 person found this review helpful đź‘Ť

  • 5/5 Vinanda P. 1 year ago on Google
    Very nice hotel, with a very good view! Nice breakfast, friendly people, lovely swimming pool (not too crowded), fine cocktails and good wine.

  • 4/5 Ranti 8 months ago on Google • 26 reviews
    The service was good received a warm welcome at the reception all questions answered. The room was ok but would have liked something a bit more spacious. Bathroom good and clean. Had issues with the lights in the toilet but it was fixed. Shout out to Lola. Luna, and Zoe.

  • 5/5 Kristina Ĺ ipliÄŤ P. 1 year ago on Google
    Nice, clean hotel with friendly staff. A bit expensive breakfast (18,5€) but with many different options.

  • 5/5 Richard van der V. 1 year ago on Google
    Nice hotel, suited nearby the center and metro. Clean rooms with enough space and modern shower. Proper beds. Breakfast is also nice. Friendly staff which also helps with restaurant or taxi reservations.

  • 2/5 Rachel T. 1 year ago on Google
    Over all the stay here was weird. Someone stole some of our clothes and a rain coat, they didn't always clean the beds (there were crumbs of some kind in the bed more than once after cleaning) but the location was awesome and the rooms are comfortable. Just don't let people into your room đź‘Ś

  • 4/5 Ahmed H. 1 year ago on Google
    Great staff, really great service, had a great weekend staying there. The pool was a bit dirty and cold to be honest (but maybe they don’t do maintenance during autumn)

  • 2/5 Ricardo S. 1 year ago on Google
    Very small Room with some compressor/air condition noise all night. Rude young gentleman on the reception, not smiling at all. Breakfeast was ok Location excellent

  • 5/5 vie m. 2 years ago on Google
    We arrive late at night with 5 children , they were really accommodating and the receptionist so nice and helpful! Breakfast is also very good !!

  • 1/5 Patrick Le F. 2 years ago on Google
    Nice hotel but in a bad neighborhood. The window of my car was smashed while parked in the nearest public lot. Personal belongings were stolen. A sign in the elevator cautions against vandalism to parked cars (but by then, you're parked, right?). Anyway, hotel is OK for those who go there on foot. If you bring your car, beware.

  • 4/5 Anthony M. 1 year ago on Google
    Came to find out about tours, referred to the tourist information. Liked the outdoor terrace by the pool. Will return for supper.

  • 2/5 Erick Van A. 1 year ago on Google
    Nice hotel, good rooms and not far from downtown. Unfortunately just outside the hotel, homeless citizen are estblishing themselves around. A pity for such an hotel.

  • 1/5 Bogdan Z. 1 year ago on Google
    The rooms have issues with the heating. Some just blow air without heating it, others heat it so hard that it smells like something is burning in the room. We switched 3 rooms until we found a somewhat decent one. The shower is badly thought out and it sprays water all over the place. The toilet is separate from the rest of the bathroom. The neighborhood is really not that safe, there was a person doing d.r.u.g.s (excuse the formatting, but Google's algorithm picks this up as an offensive word for whatever freaking reason) literally 20m away from the hotel entrance..

  • 1/5 A L. 1 year ago on Google
    NEVER CHOOSE THIS HOTEL Worst service ever in every area of the hotel. Awful housekeeping and cleaning of the rooms and public areas (specially toilets in the lobby). Bad service at the restaurant: not attentive to the clients, takes long to order and to be served, poor English among the staff of the hotel, average food quality. Surprisingly it is rated as a 4* hotel but it should be a 3*. Choose wisely before booking your accommodation in Toulouse.

  • 4/5 stephane z. 2 years ago on Google
    Correct

  • 5/5 Jeff V. 4 years ago on Google
    Fine Novotel, like the others. Service was very nice and talented for both hotel and restaurant!

  • 4/5 AR P. 4 years ago on Google
    Pleasant and homely, and very helpful staff. Location is very good and walking distance to many bars and restaurants. Secure parking which is very well maintained and clean.

  • 5/5 doums O. 2 years ago on Google
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