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  • 3/5 Harshitha B. 9 months ago on Google
    The hotel is at the country centre and right opposite to Matabia bus station. The rooms are good enough for 2 people and has a small pantry and a bathroom with bathtub. But the service is really poor. You get room service once in 7 days and you have to keep reminding them. Breakfast has the same menu everyday and the menu just keeps decreasing day by day. I would recommend it for a small stay period, but if you are to stay for long, then it's better to consider better options.
    1 person found this review helpful 👍

  • 2/5 Leila P. 1 year ago on Google
    It was beautiful, clean and comfortable. But we paid a 150 euro deposit at the reception. My partner and I knew that this would happen as we had checked reviews for the hotel before, and reception staff was very nice, even with our late night arrival. It's been over 2 weeks, we have sent them a message on their website, the money was taken out of our account, and we have not received anything back. This is quite worrisome as we were told we would get it back in a maximum of 10 days, and we left the room completely intact. My trust is now wavering and am wondering whether to take legal action or not. Such a shame, as I really need to get it back. Make sure to ask all the questions and not leave the hotel until they return the deposit, I hope that they respond to this :(
    1 person found this review helpful 👍

  • 1/5 Joe R. 1 year ago on Google
    The hotel was nice enough, and the room was nice enough. BUT there’s a hidden cost. We were forced to pay a €150 deposit on check in, and it still hasn’t been refunded 4 days later.
    1 person found this review helpful 👍

  • 4/5 Ann D. 4 months ago on Google • 24 reviews
    Nice, modern, clean rooms. Spacious. Big bathroom with toilet in its own area. Kitchen if you want it. Reasonable price. (Pillows weren't comfortable, though.) Across from railway station.

  • 4/5 Anantini R. 6 months ago on Google • 23 reviews
    The hotel is right in the centre of the city and most of the places are easily accessible. The train and metro station are hardly 5 mins walk from the place. The staff is good and helpful but most of the services like daily cleaning and laundry are at extra charges. There is no complementary meal breakfast is provided on additional charges.

  • 3/5 Tatiana P. 4 months ago on Google • 23 reviews
    The hotel is fresh and clean, rooms very good, modern. But the service is rather poor. The stuff is now very responsive, Some lamps in my room did not work from the first day, it wad very dark in the room. I reported, and they did not offer me to change the room, but said they will fix. It took 2 days for them to fix, and nobody updated me about the progress. In addition, there was strange sound in the bathroom, where some sensor reacting to thr movements did not work properly but made sound. I reported, it was not fixed, and nothing said to me. At the end, I forgot a jacket in my room when left the hotel. Emailed them same day, called them on the next day. They did not find it (even though I remember where exactly I left it. Too bad...

  • 4/5 Shivaji P. 1 year ago on Google
    Everything is good but 150€ advance deposit Not refunded waiting for same from last 50 days 😟

  • 5/5 NECDET U. 7 months ago on Google
    The best hotel suite we stayed as a family. The room was perfect and wide more than enough. The kitchenet was wonderful. Thr location also is excellent especially for train travelers.

  • 4/5 Andrew G. 6 months ago on Google
    A good hotel, particularly if you wanted to save some Euros self catering ! Large rooms, efficient shower and goid standard of cleanliness!

  • 5/5 Malcolm S. 1 year ago on Google
    Great apartment hotel. Wonderful location just near Toulouse Matabiau, great facilities, clean and comfortable. Staff friendly and helpful. A pleasure to stay there, I stayed for 6 nights

  • 5/5 Aakash J. 1 year ago on Google
    The location of this appart hotel is very good as it is just opposite to Matabiau, being convenient for bus, shuttle, train to commute. The hotel rooms are good, see for yourself! I’ve stayed thrice here and enjoyed my stay every single time.

  • 1/5 Dai S. 1 year ago on Google
    Not recommend!!!! Unfortunately the facilities does not work and we are not informed at the check in. The access to other areas as the gym is limited. 150€ deposit fee is required. Worse assistance and there is not one person at the reception who can be helpful. Unpleasant!!!!

  • 5/5 Yang L. 1 year ago on Google
    In the good location. Very easy to get the city center. There are so many great restaurants! The service is super! All staff are very friendly and helpful.

  • 2/5 Krishan C. 1 year ago on Google
    Not a great aparthotel to stay. Very small.. kitchen is just 2ft × 2ft.. induction stove.. need to use special utensils. Took 150 euros as deposit. Not returned yet (2 days). Staff does not know anything! Awful breakfast.. mosquitoes on Bananas! Not a great experience!

  • 5/5 Yulia M. 1 year ago on Google
    This hotel is right across from the train station which means it is both very convenient and located in a little bit sketchy area at the same time (not a problem because the whole Toulouse seemed pretty sketchy to me). Nevertheless, the hotel had a card key front door access and I didn’t encounter any problems. The room was really big by French standards. Also, I like that it had a big bathtub. The room and the bathroom were very clean. There’s a cute pink cafe right downstairs where I grabbed a bite before I could be checked in at 15:00.

  • 5/5 Xiaohui W. 1 year ago on Google
    This hotel was right across from the train station. There were a few sketchier characters in the area, so the card access front door was good. The lobby area was fairly generic in appearance, but the rooms themselves more than made up for it. The room was modernly decorated, clean, and very large for France. The air conditioner was strong and cool, perfect for the hot Toulouse summer.

  • 5/5 Andy A. 2 years ago on Google
    Wonderful vist to toulouse

  • 3/5 Melissa M. 1 year ago on Google
    Perfect location if you want to be near the train station and car rentals. About 15min walk from town centre and good restaurants

  • 5/5 Karina L. 5 years ago on Google
    Good location, near the railway station. Perfect to stay for a couple of days.

  • 5/5 morgan b. 1 year ago on Google
    The front desk staff the evening we checked in and the morning of our departure were so accommodating and so kind! :)

  • 3/5 Patricia L. 1 year ago on Google
    We are very grateful to the staff, they were very helpful with a couple of personal problems we had during our stay. However, they could have warned us on arrival that there is an extra charge for daily room cleaning and improved the breakfast options for people with food intolerances.

  • 4/5 Moritz H. 1 year ago on Google
    Nice Hotel right next to the train station Toulouse Matabiau. The room was clean and modern and had a lot of space for the price. The staff was very kind. The breakfast was the only thing lacking, having only very limited choice of food but it was reasonably priced so that's fine.

  • 5/5 chris d. 6 years ago on Google
    Great service and stay. We arrived early and unfortunately my wife was I'll. We were going to drop our bags and kill time until check in, but the lovely lady at the front desk found us a room early! Thank you so much. Their treatment of us saved our getaway.

  • 3/5 Julie R. 5 years ago on Google
    I would have given a much higher score, as we had a very good stay and the staff were extremely friendly and helpful during our stay. However, unfortunately I left a jacket in one of your rooms, and despite contacting Nemea hotels Head Office twice and emailing the hotel directly, it took several days before I received a basic response from the hotel who said they would get back to me. No one has replied to my emails and even though it wasn't an expensive jacket and it was my own fault for leaving it behind, I still would have liked a response and would happily pay to have it returned as I really loved that jacket! But it would appear someone has kept it. For that reason I am very disappointed with your after sales service as no one bothered to reply.

  • 5/5 Brent M. 5 years ago on Google
    Our one night stay was again very enjoyable. The location is perfect for the for the Train & Bus Stations (Bus to and from the Airport). The Rooms and Suites are very modern and comfortable.

  • 5/5 Paul C. 5 years ago on Google
    This is a fabulous place to stay. The rooms are immaculate and beautifully appointed with a kitchenette included. There is underground secure parking on site and breakfast is available. The reception team were extremely knowledgeable with great advice on local eateries and very pleasant. The location is also great being close to the station and centre of town.

  • 4/5 Lalit P. 4 years ago on Google
    The location of the hotel is Perfect. It is near to main railway station. There are many options near hotel to eat and for grocery. The rooms were big, neat and clean. The staff was excellent, friendly and supporting. There is no knife in the kitchen. Knife is one of the main item in kitchen stuff and as a apart hotel, it should be provided. No daily cleaning. Atleast there should alternate day cleaning for people staying for longer duration. The breakfast has very limited options for the price.

  • 3/5 WG f. 3 years ago on Google
    The hotel was clean and the room was correct. During this COVID 19 time, the breakfast buffet is cancelled which is understandable. However, the quality of the breakfast plateau instead was mediocre. Coffee and juice are from the instant machine. The viennoiseries are from the corner supermarket. It looks like as if the hotel was taking advantage of the COVID crisis to cut price. The room smells cigarette but was otherwise clean. Someone clearly had smoked in this room whereas it is not allowed. The reception service was good. They accepted us to check in earlier than 15h which was very understanding.

  • 5/5 Günther H. 2 years ago on Google
    Everything fine! Very nice staff!!!

  • 4/5 Liliane S. M. 5 months ago on Google • 2 reviews
    The room did not have 2 plates or 2 bowls and there was no corkscrew available, not even at reception. The kitchen sink tap is very low and the bowl is small, which makes cleaning the utensils difficult. In fact, these were quite poorly washed when I arrived. The table chairs are very low and the table is small. Therefore, eating in the room was very uncomfortable due to everything I said above. As positive points, I highlight the good (and safe) stove with air purifier and the linens, which were very soft and cozy.


Call +33 5 62 16 14 42 Open on Google Maps

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