If you simply need a prescription renewal and have time to wait 2-3 hours, it’s practical. On the other hand, if you need medical expertise, you should avoid it. From what I have seen, the professionals there are for the most part friendly and certainly competent, but it is such a factory that they do not have the time to look into the cases of their patients. Small mention to the ophthalmologist who completes his consultation in 3 minutes, without even looking up to look at his patient (I could have dressed up as a clown, he/she wouldn't have noticed). So a factory, practical for issuing papers, but not sure that care is at the center of the values ​​of this establishment.

(Translated by Google) I think that Dr. CAMUZET replacing Dr. PORTERIE (ophthalmologist) if we can say doctor is not up to par compared to my friend who came to see him to change glasses in relation to his sight and not to have to consult a orthoptist which he does not need so I think we will come and rectify all this in the next few days. Thank you for taking this message into account because it was not at all the goal. (Original) Je pense que le Dteur CAMUZET remplaçant du Dteur PORTERIE (ophtalmolgue) si on peut dire docteur n'est pas à la hauteur par rapport à mon ami qui est venu le voir pour changer de lunettes par rapport à sa vue et non avoir à consulter un orthoptiste dont il n'a pas besoin donc je pense que nous viendrons rectifier tout cela dans les prochains jours. Merci de prendre en compte ce message car ce n'était pas du tout le but.

(Translated by Google) I was a patient of this center for about two years, I have very strong myopia, I never felt followed in this center, I have been changed doctors three times, their gestures show how much they are in a hurry, the doctor is waiting for the end of my questions while standing in front of the exit door!!! Ready to leave quickly. Impossible to feel comfortable, I come back to it more. (Original) J'ai était patient de ce centre durant evrion deux ans, je suis d'une très forte myopie, je me suis jamais senti suivie dans ce centre, on m'as changé de medecin trois fois, leurs gestuel montre à quel point il sont pressé, le medecin attends la fin de mes questions en restant débout devant la porte de sortie!!! Prête à partir rapidement. Impossible de me sentir à l'aise, j'y reviens plus.

(Translated by Google) The appointment with Dr. Raynaud was at 5 p.m. At 5:45 p.m., I question the 5 or 6 patients crammed into the small waiting room: yes, they all went with Dr. Raynaud, yes, all their appointments were before mine; a lady had been waiting for 3 hours, a dad and his little girl, for 2 hours... I left wishing them good luck and I made my 1.5 hour journey in the opposite direction. Not a word of explanation or apology from the secretaries: why spare the human cattle that the patients have become? (Original) Le RV avec le Dr Raynaud était à 17h. A 17h45, j'interroge les 5 ou 6 patients entassés dans la petite salle d'attente : oui, ils passaient tous avec le Dr Raynaud, oui, tous leurs rendez-vous étaient avant le mien ; une dame attendait depuis 3 heures, un papa et sa petite fille, depuis 2 heures... Je suis partie en leur souhaitant bon courage et j'ai fait mon trajet de 1H30 en sens inverse. Pas un mot d'explication ou d'excuse de la part des secrétaires : à quoi bon ménager le bétail humain que sont devenus les patients ?

To reserve a closer slot for the ophthalmologist, book it via the Doctolib application instead. Otherwise, its secretariat, which does not have the possibility of having visibility on Doctolib dates, is likely to give you a later appointment date! I had the opportunity to experience it and see it for myself. It was a great surprise at the time of discovery since its secretariat does not even tell you when you show up and want to make an appointment. It was only once I returned home that I noticed it while using Doctolib. Therefore, I called the secretariat to cancel the slot they had given me explaining the situation and it was at that moment that the secretariat finally told me (recognized) that the best thing was to book on Doctolib and they do not have visibility on the slots there. Thank you but I would rather have preferred to be informed to avoid the surprise of my own discovery and fortunately I noticed it, otherwise for the patients who do not know that they can get an appointment more early by going through Doctolib, I don't dare imagine their reaction...

Very very long, 3 hours to wait, for a consultation. Endless..unacceptable Reception side, good smiling person

I went through an extremely difficult three weeks, during which I consulted three different ophthalmologists in Toulouse. I even had to go to the emergency room twice, but unfortunately no one could diagnose the disease affecting my eyes. Finally, I decided to go without an appointment to the Jean Jaurès Ophthalmological Center in search of emergency treatment. I would like to emphasize that the staff at the Jean Jaurès Ophthalmological Center were exceptional. Despite their busy schedule, they managed to see me between two appointments, and Dr. Chevreau was able to make a precise diagnosis and implement a treatment adapted to my condition. I really appreciated his professionalism and serious care. I highly recommend the Jean Jaurès Ophthalmological Center. Compared to other ophthalmological centers in Toulouse, they clearly stand out for their competence and dedication.

(Translated by Google) See you at the beginning of the afternoon past the end of the afternoon. You have to be patient. It's the factory.... even if they are competent, I don't think I'll come back and wait 2.5 hours, it's not okay for the patients. (Original) Rendez vous en début d après midi passé en fin d après midi. Il faut être patient. C est l usine.... même s ils sont compétents je ne pense pas revenir attendre 2 heures 30 ce n est pas correct pour les patients.

(Translated by Google) Unfortunately I can't give zero stars... run away from this center passes the patients to the chain, I made an appointment on Doctolib but there was no information that it was an "ophthalmologist center", Big history in the family and big problems with my eyesight, the orthoptist kept me on for 5 minutes at the most, it was I who had to tell her that there was a problem with my old glasses (she didn't hadn't seen) and the ophthalmologist kept me too Max 5 min. It is simply shameful. And the little bonus 60euros to pay for 10min of consultation and the secretary (very unpleasant) gives me a care sheet, so I ask her for the invoice and nothing is detailed of course. In short, I strongly advise against this center. (Original) Malheureusement je ne peux pas mettre zéro étoile…. fuyez ce centre passe les patients à la chaine, j’ai pris rdv sur Doctolib mais il n’y avait pas l’information que c’était un « centre ophtalmologiste », De gros antécédents dans la famille et de gros soucis de vue, l’orthopptiste m’a gardé 5 minutes grand max, c’est moi qui ai du lui dire qu’il y avait un soucis sur mes anciens verres (elle ne l’avait pas vu) et l’ophtalmologue m’a gardé lui aussi Max 5 min. C’est tout simplement honteux. Et le petit bonus 60euros à payer pour 10min de consultation et la secrétaire (bien désagréable) me fait une feuille de soin, je lui demande donc la facture et rien n’est détaillé bien évidemment. Bref je déconseille fortement ce centre

(Translated by Google) First time in this center, after a disappointing experience in another in Toulouse. It's a little better, the wait is about 30min but I have the impression that it's the same everywhere. The ophthalmologist who took me is friendly and reassuring, but the appointment was very quick. She kept me between 5 and 10 minutes, whereas an appointment lasts an average of 30 minutes.. I didn't go through the orthoptist either, and the appointment was so quick that it stressed me out and I didn't think to ask why. Attention to the price of the consultation (60 euros), it is a sector 2. (Original) Première fois dans ce centre, après une expérience décevante dans un autre à Toulouse. C'est un peu mieux, l'attente est d'environ 30min mais j'ai l'impression que c'est partout pareil. L'ophtalmologue qui m'a pris est sympathique et rassurante, mais le rdv à été très expéditif. Elle m'a gardé entre 5 et 10 minutes, alors qu'un rdv dure en moyenne 30 minutes.. je ne suis pas non plus passé par l'orthoptiste, et le rdv à été tellement rapide que ça m'a stressée et je n'ai pas pensé à demander pourquoi. Attention au prix de la consultation (60 euros), c'est un secteur 2.

(Translated by Google) Factory .... A chain and outrageous fees !!!! A little more humanity and more time with patients would be a sign of Respect! When orthoptists should stop taking people high.. Under the pretext that you touch 'medicine.. Humility would be welcome! (Original) Usine.... A la chaîne et honoraires scandaleuses !!!! Un peu plus d humanité et plus de temps avec les patients serait une marque de Respect ! Quand aux orthoptistesfaudrait arrêter de prendre les gens de hauts.. Sous prétexte que vous touchez à 'la médecine.. L' Humilité serait la bienvenue !

(Translated by Google) Ladies gentlemen don't forget your mask! If this is the case, you will be sent to the pharmacy!!!! Very average in my opinion, a center like this could provide masks to its patients (this does not bode well) if not for the search for profitability (Original) Mesdames messieurs n’oubliez pas votre masque! Si tel est le cas, vous serez envoyés à la pharmacie!!!! Très moyen à mon avis, un centre comme celui-là pourrait fournir des masques à ses patients (cela n’augure rien de bon) si ce n’est la recherche de la rentabilité

(Translated by Google) I have been followed by this center for several months now, which I believe allows me to get a fairly accurate idea of ​​what the patients are going through there (which, if the words have a meaning, invites us to be patient, aware that others are also waiting). I meet a charming, professional and smiling staff, from the reception to the secretariat. I particularly thank Doctor MOUALLEM who follows me with great professionalism and smiling attention. The cataract operation by him made me rediscover that the sky can be blue (and not yellowish). (Original) Je suis suivi par ce centre depuis plusieurs mois maintenant, ce qui me permet je crois, de me faire une idée assez juste sur ce qu'y vivent les patients (ce qui, si les mots ont un sens, nous invite à la patience, conscients que les autres aussi attendent) . J'y rencontre un personnel charmant, professionnel et souriant, de l'accueil au secrétariat. Je remercie particulièrement le Docteur MOUALLEM qui me suit avec un grand professionnalisme et une souriante attention. L'opération de la cataracte par ses soins m'a fait redécouvrir que le ciel peut être bleu (et non jaunâtre).

(Translated by Google) Possibly, a good practitioner but 2 VR and more than an hour of waiting each time, the patients arriving after you, pass before you, ... we have never been able to see each other. For the record, receiving an SMS the day before the meeting reminds you to arrive on time. If you have a little time to spare, this is the right plan, if not you have other alternatives in Toulouse and its surroundings, with a little more care and kindness for their "patients". (Original) Possiblement, un bon praticien mais 2 RV et plus d'une heure d'attente chaque fois, les patients arrivant après vous, passent avant vous, ... on n'a jamais pu se voir. Pour l'anecdote, la réception la veille du RV d'un SMS, vous rappelle d'arriver à l'heure. Si vous avez un peu de temps à perdre, c'est le bon plan, si non vous avez d'autres alternatives sur Toulouse et environs, avec un peu plus d'attention et de bienveillance pour leurs "patients".

Appointment today with Dr MALLAEVA: great support from the whole team, from entry to exit! At the secretariat, Anaïs and her colleagues are adorable, the technicians are the same, and Dr MALLAEVA takes the time to explain things in detail and to reassure if necessary. Top team from A to Z! I recommend ++ 😊

(Translated by Google) I visited this office today. Everything was perfect from start to finish. The various secretaries are very friendly and professional. Dr Depeyre listens and takes the time well. She is sweet and professional. I recommend. (Original) Je me suis rendue dans ce cabinet ce jour. Tout a été parfait du début à la fin. Les différentes secrétaires sont très aimables et professionnelles. Le Dr Depeyre est à l écoute et prend bien le temps. Elle est douce et professionnelle. Je recommande.

(Translated by Google) Very warm welcome to the disabled people that I accompany there: whether they are deaf, mentally deficient or with reduced mobility, all are very well taken care of with patience and professionalism. A flat for the other patients crossed in the waiting room who find it difficult to give legitimate priority to these disabled people 😉 (Original) Très bon accueil des personnes handicapées que j y accompagne: qu'elles soient sourdes, déficientes mentales ou à mobilité réduite, toutes sont très bien pris en charge avec patience et professionalisme. Un bémol pour les autres patients croisés en salle d attente qui ont du mal à accorder une priorité légitime pour ces personnes handicapées 😉

(Translated by Google) At each appointment, I find that the staff is welcoming and attentive. In my opinion, this is as important as the technique. Their equipment is up to date and operational. Their organization is efficient and appointment times are short (less than two months). I am satisfied with the medical and human skills of my doctor. (Original) A chaque rendez vous, je trouve que le personnel est accueillante et à l'écoute. Selon moi, ceci est aussi important que la technique. Leurs équipements sont à jour et opérationnels. Leur organisation est efficace et les délais de rendez-vous sont cour (moins de deux mois). Je suis satisfaites des compétences médicales et humaines de mon médecin.

(Translated by Google) This is the first time I have come to this center given the difficulties in finding an ophthalmologist within a reasonable time. I found this center super organized despite having 5 waiting rooms to manage. Smiling welcome, clear information, very reasonable wait and care by very competent professionals. I had made an appointment through Doctolib so without going through the telephone reception. Time to get the appointment = 3 weeks (Original) C'est la première fois que je venais dans ce centre vu les difficultés à trouver un ophtalmo dans des délais raisonnables. J'ai trouvé ce centre super organisé malgré 5 salles d'attente à gérer. Accueil souriant, informations claires, attente très raisonnable et prise en charge par des professionnels très compétents. J'avais pris rdv par Doctolib donc sans passer par l'accueil téléphonique. Délai pour obtenir le rdv= 3 semaines

(Translated by Google) Very serious ophthalmological center. Certainly there are people and waiting but it is unfortunately the same everywhere today. This is the only place that took my corneal condition seriously after more than 5 years of struggling (Original) Centre ophtalmologique très sérieux. Certes il y a du monde et de l’attente mais c’est partout pareil malheureusement aujourd’hui. C’est le seul endroit qui a pris mon affection de la cornée au sérieux après plus de 5 ans de galère

Very competent orthoptist and doctor. Consultation made today, punctuality of the appointment time respected. Consultations previously made with another doctor and another orthoptist also very punctual and competent. I am very satisfied with this ophthalmology center.

First appointment for me in this center. The welcome was smiling. I first saw a punctual, warm and reassuring orthoptist and then I was received by an ophthalmologist who took the time to explain it to me. I recommend !

(Translated by Google) The whole team is very welcoming. Reasonable expectation. I appreciated Dr. Mouallem's ability to listen and dialogue, qualities that not all ophthalmologists have! (Original) L'ensemble de l'équipe est très accueillante. Attente raisonnable. J'ai apprécié l'écoute et la faculté à dialoguer du Dr Mouallem, qualités que n'ont pas tous les ophtalmo !

(Translated by Google) I was very well received at the reception (smiling and patient secretary). I was received on time by the ophthalmologist's assistant who was very pleasant. Then the ophthalmologist was very reassuring. I was very happy with my first appointment! (Original) J'ai été très bien reçu à l'accueil (secrétaire souriante et patiente). J'ai été reçu à l'heure par l'assistante de l'ophtalmologue qui fût très agréable. Ensuite l'ophtalmologue a été très rassurante. J'ai été très contente de mon premier rendez vous!

(Translated by Google) Appointment taken on Friday for Monday following withdrawal I think. Very professional and friendly orthoptist. I then met Dr. BOUALLEM very human, friendly and professional. Glad to have had an appointment with this doctor. I recommend ++++ (Original) Rdv pris le vendredi pour le lundi suite désistement je pense. L'orthoptiste très pro et sympas. J'ai ensuite rencontré le Dr BOUALLEM très humaine , sympathique et professionnelle. Ravie d'avoir pu avoir un rdv avec ce médecin. Je recommande ++++

(Translated by Google) Appointment made for 3:30 p.m. I arrived 10 minutes late, and despite everything, I was very well received. Professional and friendly whether at the reception, with the orthoptist or the ophthalmologist. Nothing to say, it was very good. (Original) Rendez vous pris pour 15h30. Je suis arrivée en retard de 10mn, et malgré tout, j'ai été très bien accueilli. Professionnel et aimable que ce soit à l'accueil, avec l'orthoptiste ou l'ophtalmologue. Rien a redire, c'était très bien.

(Translated by Google) This doctor accepts new and emergency patients (appointment made on Monday, visit on Tuesday morning). Very professional, she takes the time to explain, as does the orthoptist (perfect hygiene, cleaning of devices). Even if sometimes it is difficult to contact the secretary, it is a good ophthalmology center. (Original) Ce médecin accepte les nouveaux patients et en urgence (rendez-vous pris le lundi, visite le mardi matin). Très professionnelle elle prend le temps d expliquer, tout comme l orthoptiste (hygiène parfaite, nettoyage des appareils). Même si parfois il est difficile de contacter le secrétariat, c est un bon centre d ophtalmologie.

(Translated by Google) A shame!!! When I arrived, an elderly client (I would say this because we are not considered to be patients) was waiting outside because she had 15 minutes in advance: 38 ° C in the shade as a reminder and her drops for the eyes in the bag, in full sun ... As for me, on a simple question "How soon do you expect to receive me?" I was treated to a "We are not at Mac Do here!" And you know what ? Even at Mac Do we are better received than at home! Secretaries and practitioners should follow from time to time workshops on "living better together", "How to welcome and keep patients", "Respect at work" ... etc. All that is forgotten, once his name is written on a plaque ... (Original) Une HONTE!!! A mon arrivée, une cliente âgée (je le précise car on n'est pas considéré comme des patients) attendait à l'extérieur parce qu'elle avait 15 mn d'avance : 38°C à l'ombre pour rappel et ses gouttes pour les yeux dans le sac, en plein soleil... Quant à moi, sur une simple question "Dans combien de temps pensez-vous me recevoir ?" J'ai eu droit à un "On n'est pas au Mac Do ici!" Et vous savez quoi ? Même au Mac Do on est mieux reçu que chez eux ! Secrétaires et praticiens devraient suivre de temps en temps des ateliers de "mieux vivre ensemble", "Comment accueillir et garder sa patientèle", de "Respect au travail"... etc. Tout ce qui est oublié, une fois son nom inscrit sur une plaque...

Une heure d'attente pour le premier RDV. Pareil pour le contrôle trois semaine plus tard. Usine désagréable. Ils m'ont fait un 2ème examen de vue juste parce que c'est leur schéma : tous les patients font le mème tour, peu importe quel est objectif de la visite! La docteure pose les memes questions que trois semaines avant, quel non-professionnalisme! Résultat, 200 € pour avoir une ordonnance. Pas de factures. Et puisque j'ai osé de demander mon dossier complet ils m'ont fait la tête.

Une honte. Plus jamais je ne reviens là bas. Plus de 2h d’attente. Les collègues qui partent sans même aider ceux en retard. Inadmissible.

(Translated by Google) I don't understand the negative reviews. I was able to make an online appointment for the following week in seconds. The wait was no longer than elsewhere. And the same price. Altogether it lasted less than an hour so everything was quite correct. (Original) Je ne comprends pas les avis négatifs. J’ai pu prendre rdv en ligne pour la semaine suivante en quelques secondes. L’attente n’était pas plus longue qu’ailleurs. Et le tarif pareil. En tout ça a duré moins d’une heure donc tout a a fait correct.

Mon expérience est très positive. L'orthoptiste et le médecin étaient toutes les deux très professionnelles, efficaces et souriantes, et leurs explications étaient très claires. Aucun problème avec le secrétariat non plus. Je recommande ce centre sans hésitation.

DR RAYNAUD RUN AWAY RUN AWAY I PUT A STAR TO BE ABLE TO PUBLISH BUT OF COURSE IT’S ZERO THAT THIS SIR DESERVES I have never had such a disrespectful and SHOCKING experience. This gentleman literally kicked me out because my mother and I were sitting in the wrong waiting room (a person had brought us there after an exam). We have been waiting for 1 hour 15 minutes when I hear my name in the distance, I get up and this gentleman approaches saying "Come on, come on" not understanding, I enter the room and I start to explain that we were not at the good place without knowing it. I tell him if it's really me that he says "go", "go", HE SERIOUSLY GRABS MY ARM at the WRIST AND says “Now you’re going to sit down”, I’ve wasted enough time! I tell him it's a lack of respect and that I don't understand why he touches me. HE HAS NO RIGHT TO DO SO. HE SAID TO ME: “IF IT’S LIKE THAT, OUSTTTT, I’M NOT CONSULTING YOU,” My mother having health concerns, I ask him to see my mother and IT'S ME WHO REFUSES HE TO SEE ME IN CONSULTATION. A POOR MANAGER COMES TO TALK TO ME (because I start to question the secretary to find out if this is a normal situation, she flees) BUT OVERWHELMED AND UNABLE TO ADJUST THE SITUATION AND TO POSITION THEMSELVES. I specify that I am a RACISED woman with a veil on my head but not on my HEART OR BRAIN.

Very bad experience. Arrived on time, waited 2 hours, had to leave without Dr. Hamid seeing me, missed the last 150 E. taxi bus. Far too many people in too small a space, enough to catch Covid, people come and go, we have the impression of market day and disorder. They take on more patients than they can handle. Friendly staff, but I wonder if communication with the "chefs is going well.

Far too many services to see before seeing the ophthalmologist. Before it was much simpler. I don't understand appointment at 3 p.m....4:05 p.m. still in the waiting room. For a person in a wheelchair like me it's very slow. Where did the appointments arrive while waiting for an appointment?