Toulouse Matabiau image

Toulouse Matabiau

Train station Bus stop Transit station

😐 Very typical French train station with a few sandwich shops and a magazine shop. This train station is always busy and you have beggars constantly. They really need to install escalators to each of the platforms. I really feel bad watching all the older people and handicaps pulling their heavy ba... People often mention train, station, people, platforms, minutes, find,


Address

Bd Pierre Semard, 31500 Toulouse, France

Website

www.gares-sncf.com

Rating on Google Maps

3.20 (1.2K reviews)

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Featured Reviews


Frequently mentioned in reviews: train (24) station (23) people (9) platforms (6) minutes (6) find (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 3/5 Hanh N. 4 years ago on Google
    Very typical French train station with a few sandwich shops and a magazine shop. This train station is always busy and you have beggars constantly. They really need to install escalators to each of the platforms. I really feel bad watching all the older people and handicaps pulling their heavy bags up and down. They also need to open up the bathroom for the public to use for FREE! It’s strange to have to pay to use the bathroom after already paying for the train tickets.
    6 people found this review helpful 👍

  • 3/5 Urban T. 8 months ago on Google • 2284 reviews
    The XIX century building is gorgeous, canopy included. However it is currently under refurbishment for adaptations prior to the Rugby world cup next September which make it a nigjtmare to be there. There is a Monoprix supermarket in case you need to buy something before boarding the train
    3 people found this review helpful 👍

  • 5/5 Matthew S. 11 months ago on Google • 1084 reviews
    The busy train station downtown by the river, having many platforms for trains connecting to other cities. Quite crowded when trains arrive. Passengers can reach here by public transportation or other vehicles. There is a big parking lot right beside the station, so it is convenient to park cars nearby to pick up travelers. Some shops and stores can be found inside, good for people to take and go before leaving.

  • 1/5 Unical N. 5 months ago on Google • 9 reviews
    SNCF is as good in terms of comfort and puctuality, as it is bad in customer service. There are no available customer service/information workers after 19, despite heavy traffic even after this time. The SNCF phone says to press "#" for English, but then loops endlessly in french menu. I had a simple, yet very important matter: I left my bag in a train. I figured it out 5 minutes after the train left. I spent another 20 to find an employee, to then be recommended to catch up with that train and complain on the terminus station. 90 minutes of waiting, 2+ hours of ride to then find out that in Bordeaux there are NO EMPLOYEES responsible for anything, except for security and that I need to leave because they are closing station at night. With no availible hotels after midnight, I had to wait for 8 hours for lost&found to open, just to find out that I had to fill a declaration, and to fill a declaration I would need a french phone number and they do not accept foreign numbers! They told me there was no alternative way to fill the declaration and that I have to go to police. 15 hours of my lifetime, 50 euro for reasons, and a sleepless night outside the rail terminal wasted and a trip to police which I could have done in original city without a pointless trip. Now, I am unfortunate and stupid enough, so I had similar matter in my home country: I figured out the bag was left 15 minutes after depature. I found an employee in 2 minutes. Then he called to station manager of station bag was left at. In 30 minutes I got a confirmation that the bag was secure and I can get it back with an ID. All in all it took half an hour and most importantly, it was efficient. I got my staff back. In France I spent a day off my life, to get nothing back.
    1 person found this review helpful 👍

  • 1/5 Anh Thu D. 9 months ago on Google • 189 reviews
    Messy small train station with too many constructions around and traffic, no proper parking so people stop and blink blocking the street, unclear indications. The waiting area for trains is very small and people lie everywhere on the floor.

  • 2/5 Rob 9 months ago on Google • 139 reviews
    Signage needs improving ( difficult if in a hurry for quick train change) they are now in the process of installing lifts and more stairs between platforms, personally escalators need to be added to all medium/ major stations throughout France

  • 4/5 Martin R. 2 months ago on Google • 130 reviews New
    Very busy and limited lunch provisions. Good Starbucks, polite staff

  • 3/5 neven l. 6 months ago on Google • 89 reviews
    Just another trajno station. Though, I had a problem: I am handicapped, in the wheelchair, and woman, station employe, trying to help me board the train let me fall down from the ramp for wheelchair passengers. And then, instead of apologizing, insulted me! Very rude person!

  • 4/5 Lieve V. 4 years ago on Google • 80 reviews
    Railway station with good services: snackbars, waiting rooms, luggage deposit. Only no elevators to certain platforms and that's a big shortcoming for the elderly, fir parents with buggies, for people with big luggage bags or with a fysical disability! If you're lucky, security people wil help you when they see your struggle. But you'll have to take the stairs on your own most of the time. Railway station closes for the night (around 10 pm), only passengers boarding the night train are allowed to stay.

  • 2/5 Gael S. 1 year ago on Google • 38 reviews
    The premises looks really good, the latest renovations render very well. I need irony to describe the hygiene however: the place is so modern they have an airborne cleaning crew in the diner… Also there still aren’t any elevators to access the platforms. If you are in luck and have time to spend you can ask the service people, if they have time as well they will form a group and take you through the “backstage”.

  • 1/5 Corita and P. 4 months ago on Google • 28 reviews
    Horrible place. Very crowded and disorganized. No real security force despite security cameras "for show". It's a challenge to read the confusing train schedules posted in the waiting room. Beware: Organized theft rings operate inside and out to target unsuspecting travelers. My friend/travel companion was robbed by two young, well-dressed women of her passport and wallet with credit cards and money. And we are highly experienced, vigilant travelers. But apparently not vigilant enough. Stay away.

  • 1/5 Viorel M. 1 year ago on Google
    Worse experience for parents. Sorry I can't give it a 0. I was with my wife and 3 small kids and because of the big cues I thought it's easier and faster to use the automated system and our train was to come soon The touch wasn't working and I needed to enter the first name last name of each of the 5 persons, the date of birth of each of us + email address. At the end I was getting that my name is incorrect. Some people tried to help me and when someone tried to do everything from beginning we couldn't choose that train anymore and it was the last for that day. I tried to find an employee to tell him our problem and it took me more than 15 minutes. They said they can't help. Because from the destination stop we needed to take a bus I choose to pay a bigger tax in the train. I paid around 100E in the train and then the train was late so we needed to get a taxi. In the end we needed to pay with 100E more than it would have costed you getting a taxi for the entire trip.

  • 5/5 Abishek S. 1 year ago on Google
    I visited this station last year, very nice place, I boarded the train to pau overall it was a amazing experience, I loved the train journey.

  • 2/5 Zarbat A. 1 year ago on Google
    There is nobody speaking 🗣️ English and you don't know what to do with them

  • 1/5 Rick L. 1 year ago on Google
    Under renovation. Crowded hall 2, WC in Hall 1 cost €1 to use.

  • 3/5 Anargyros S. 2 years ago on Google
    I hated the lady in the toilette that forced me to pay 0,70 € just to wash my hands. In general decent train station.

  • 5/5 Paul P. 1 year ago on Google
    Had to quickly order some tickets for a train departing in next 10 mins. Bought the tickets from a machine but didn't get a receipt. Helpful person in the ticket office explained that I could catch the train and they would find my booking using my date of birth, which worked well.

  • 2/5 Marius J. 1 year ago on Google
    Trains are late. Not better then airports

  • 5/5 craig T. 1 year ago on Google
    Train station many destinations all that you'd expect from at a large train station, food, toilets ect

  • 1/5 Ziarta 1 year ago on Google
    Chaos. Rebuilding and everything is chaos. The staff don't speak english and during the strike we didn't know if our interrail passes qorked for the bus. Took two hours to get an awnser after being redirected to at least 10 people.The city it self we will never return to. Dirty and unsafe, you don't want to walk here by yourself even in the day. There were at least 5 policechasings in our 2 hours at the station on a wednesday morning.

  • 3/5 Alex H. 1 year ago on Google
    Looks particularly beautiful at night. But very crowded inside

  • 5/5 Dinaroe 2 years ago on Google
    Wonderful place to visit

  • 4/5 Tony S. 4 years ago on Google
    This is a typical French city station. There is considerable development taking place at the front of the station. Plenty of shops selling food and beverages.

  • 5/5 Lucie S. 2 years ago on Google
    I loved the relaxing room so much! :)

  • 4/5 Travel and living in F. 2 years ago on Google
    An impressive station on the Bordeaux to Marseille route as well as TGV trains to the major cities.There are several food outlets and 2 halls. There is parking nearby as well as the main bus station. The metro station is accessed through the underpass which also leads to the platforms.

  • 5/5 Dean R. 2 years ago on Google
    Always a plessure to travel through, always able to find every direction 🌹💙🙏


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