Beautiful hotel and great position. Staff not helpful at all. Room and bathroom very cold as the outside temperature was -2 C Insufficient milk or tea, only allowed one cup and when your flight check in is at 4am and you can’t have room service and not even a hot beverage it sucks.

Good Hotel, directly at the airport and central to all other things. The restaurant service in the restaurant for not French speaking people is not acceptable. Bread was offered to everybody who was talking French. The waiter didn't offer any bread to me what wasn't a mistake as I was sitting next to the bread and the waiter could see clearly I didn't receive any yet. When you travell alone you obviously feel left out and ignored. Well definitely not make NH hotels my preference in the future after this experience.

This is our third stay at the hotel, each time before an early morning flight. The hotel compares favourably with other airport hotels we have stayed in Each time we have been extremely pleased overall with the accommodation and service. The room is comfortable, quiet and well equipped, the bed very comfortable and the bathroom clean. The restaurant is perhaps slightly expensive, but the food more than acceptable, with a good choice. Overall highly recommended for an overnight stay, we will certainly be using it again

Website advertised AC and Wifi included. The Ac would not cool below 26 C - called the front desk and their solution was to open the window - we had a train track and road outside so it got a little cooler but noisy. Hotel staff verified the Wifi ONLY worked when standing in the door of the room - not in the room. They admitted they were having problems. Said the heat was on until May 31st. Contacted the hotel about an "adjustment" and they said too bad - NEXT time they would take care of us. Why would we come back?

Very convenient for an early flight. Comfortable rooms. Disappointed that the hammam was out of order and I was told that there wasn't one single extra pillow in the hotel. Check-in clerk was very genial and we were given a room with a view of planes as I requested. :) Would stay again if I had a really early flight, otherwise I would probably head to the Hilton....

Update: After the hotel asked me to contact them about the review and acknowledged there was issues with what the staff had said about it being as expected, there was still no offer of a refund (partial or otherwise). I would not recommend staying here as if you have a meeting or an early flight, you will find you may not have decent sleep and unhelpful staff to sort out the issue when you are at the hotel. When we arrived water was leaking out of the light fitting onto the floor. We went away for about 30 minutes and returned and then problem had been fixed and the water on the floor was mopped up. Unfortunately, from where the water was coming from, a loud humming was now in its place, even when the aircon is off. I asked the team at reception who sent a team member up to view it and said it was a humidifier and the noise was as expected (and therefore no room change). The person they sent up was pleasant enough. Not a great hotel if you’re a light sleeper and if all the rooms are operating like this one. Would not stay again for the price EUR225. Also, GHA Discovery Titanium members do not receive any perks.

Great new and modern Hotel with a good Restaurant and Terrasse. Very good Meeting Location as well. Roms are clean, spacious and quiet which is Not a given — the hotel is located directly next to the Airport. This is one of the biggest Assets - you can walk from the Hotel into the Airport- they are connected!

Could not be more suitable for an early flight. Hotel connected to airport via short walkway. Clean modern rooms with bathrobe and slippers. The very definition of convenient

Excellent location..a walk from within the airport to the hotel. Spacious rooms with comfortable beds, perfect after a long, tiring flight. Highly recommend.

Good place to stay. The best thing: next to the airport perfect if you have to leave very early for fly

We stayed at the Hotel from December 30th, 2022 to January 2nd, 2023. The Hotel itself made us a quiet stay and with satisfactory rooms and service, and it is directly connected to the airport terminal which is comfortable. But the restaurant is to be avoided, and the complaint handling was not satisfactory, as follows: About three weeks before our stay, we were contacted suggesting your New Year's Eve dinner in the Hotel’s Restaurant La Table Midi31. We had made a reservation for this New Year's Eve dinner and my wife in particular was looking forward to it. We requested a quiet table at 19 o’clock which the staff had politely confirmed to us. On New Year's Eve, we were the first guests at the restaurant at 19:00 where we were received at the entrance by a middle-aged waitress. On the list I could see the reservation list casually, which showed only 10 groups over the whole time (the restaurant is quite big and would fit many more guests). She led us to the tables (as the first guests) and we told her that we’d like to sit at the window side. We were told that it was fully booked and we have to sit in the middle row just besides the noisy bar area almost touching a thin see-trough curtain. Bar customers were sitting a few dozen centimeters beyond the curtain chatting loudly, and there were almost no other restaurant customers, but we had to take a seat with a bad atmosphere. My wife is Japanese and she was immediately offended by this response. This is because she had heard that in Paris, Asians won’t be seated at good window tables, but are passed through at bad seats like counter, near toilet or kitchen. After that, no matter how many times I politely asked the waitress and explained that this was not the table I was expecting after a quiet one was confirmed to me at the time of the reservation, she kept saying no stating that all other tables are specifically reserved by customers since a long time. She said we can move one table further in the middle row, so we moved there. Seeing the arrival of only a few guests, no matter how I looked at it, I felt that the window side was not filled with reservations. After we moved a little further away, the waitress opened the curtain abruptly on the side of the bar to make it a passageway and passed through it. This made my wife even angrier, and the waitress who was passing by laughed at her. The waitress then responded politely to other guests in the restaurant who came later, such as explaining the wine menu. Finally we couldn't stand it and told her all the above and therefore we had to cancel. Then she said, please don't cancel. It's a delicious meal. It's okay to be on the window side, we don't discriminate anybody. I also began to feel as strong anger at the waitress who suddenly changed her response. When we left the hotel during checkout, we also mentioned the above to the staff and we were told there was no manager at the time. We just used room service after canceling the restaurant and, got offered a small discount on the room service, and settled a better discount, but in my opinion still low for this disappointment. After that, two months passed without any further contact from the manager or any hotel staff. Are the managers of the hotel and restaurant are aware of this? And have you talked to the waitress that you had a complaint? We had chosen a suite room of this hotel, because it is highly rated on the internet. My wife still remembers it sometimes getting angry. It's really unbelievable for an airport hotel and an international hotel chain, where various customers come from all over the world.

Ideal location if you have an early flight from Toulouse-Blagnac, since lobby connects directly to departure level of the airport terminal.

Easy to get to but if your case is a bit heavy take a trolley, it is a good 5 minute walk. Réception staff was very friendly and made check-in easy. Room is nice, big enough and quiet. Bed is confortable and shower very nice and powerful. Overall à great place to stay at if waiting between two flights.

Fabulous hotel, possibly one of the most comfortable beds I have ever slept in. Easy five minute walk into the airport terminal. Pity the bar snacks end early. Getting there by car needs Waze!

The location is great - but its VERY tricky to get to if you have a car. Its great its connected to the airport - thou its still a 5-10min walk (inside the airport) to get to the gates.

Very convenient hotel as you can access it directly from the airport terminal. The service throughout has been amazing. Room service at 10:30pm was very efficient and the croque monsieur was good :) I missed the breakfast deadline, which I had paid for but they managed to offer me something in a friendly manner. The room was very comfortable and quiet. Overall a very well managed hotel. Well done!!

I only ate dinner in the restaurant at this hotel because it was late evening and the restaurant in my own hotel had closed. I didn't stay in the rooms so can't comment on those. The service seemed disorganized and confused. I ordered the three-course standard menu, and a beer. I got the beer. Out of the three courses only one was delivered and that was the wrong item. Even that took a very long time. The bill was wrong. On the good side the staff were lovely, very apologetic about the mistakes, corrected the bill, and then offered me a free beer. The quality of the food I did receive was excellent.

I would like to complement the hotel in its service at the restaurant. Lauren was exemplary in his service and we enjoyed our lunch today very much. The food was also of a high standard. Thank you Lauren and thank you NH Hotel!

Nice staff at the reception! But entering the reception I was already shocked by such an intense smell of parfume. It is one of those smells you sometimes experience when entering a taxi and some people get not only a headache from this. After having to wait and remind 40 min for a bathrobe I went down to the sauna which looks nice and new...but although having asked for the sauna the hour before it was even not running at all while the jacuzzi is out of order. I do understand that things can be broken but these promoted facilities I think are not for use but just to be able putting photos into the hotels profile.not even a possibility to sit or put your glasses in the sauna gibes the impression this was never used or built by someone that never visited a sauna. If you are travelling yourself or with kids and they see the candies: better bring your own stuff as e.g. a small Mars or Snickers will cost you 5 Euros even beyond prices at a 5 Star hotel. Again nice staff at Reception and clean hotel but just for my opinion better to look at webpages than visiting. For relaxation or something as promoted "hamam" better...at home!

Great location right beside the airport. Check in and out was quick. Reception staff were friendly. Room was comfortable and quiet

hotel is connected to the airport w a hallway so super convenient. Took the bus to Toulouse. super easy and close. Wish the tooms were a little more cheerful. Great bathroom

great value to stay right next to blagnac airport - ideal if you land late or must fly out super early morning. clean comfortable room. good value for money

What you'd expect in terms of the room and service. But the layout confuses me and I always get lost finding my room. Also for the price 3Mb broadband is a bit cheap. Its €10 for better broadband, no idea how much better tho!

Great room and excellent breakfast. Good wifi and very near to the airport. My only complaint was that I was unable to open the window/ turn air con low enough as I found the room to be too warm

I mean, when they put down a personal handwritten note upon your return after 4 months, they deserve 5 stars ⭐️⭐️⭐️⭐️⭐️

Very convenient if you fly out of TLS. Nice staff and good restaurant.

Clean, good quality, walking distance to the main terminal. Convenient

Very convenient to airport and train station shuttle. Was able to check in early. UK socket in room so no need for adaptor. Very comfortable.

Beautiful room, super convenient location for the airport. There was a party on level 1 till 1AM with dance music and that did go through the structure to floor 4. But otherwise really great, including the restaurant.

Excellent hotel. Friendly and helpful reception staff. Comfortable room with good selection of shampoo etc in the bathroom. Nice bar / restaurant with a view over the tram junction.

Stayed before our flight due to strikes across France. Friendly efficient staff, delicious room service & what a location to walk straight into the terminal with our luggage & bike bag, excellent

One the best bed I've ever slept in. Great place really. The restaurant downstairs serves huge size meals.

Excellent service. Good food and excellent position to access TLS. I will definitely use this hotel again.

Room is small, but very clean and nice. The restaurant was surprisingly good.

The staff here are amazing. I have stayed here a few times and everyone is so lovely, helpful and caring, including the receptionist staff, restaurant staff, bar staff, room service staff and cleaners. Also there is a corridor linking the hotel to the airport so it is very convenient - especially if you are arriving late at night. I like the bar, restaurant and room service options as well - the hotel serves its own Toulouse cocktail. I haven't tried the sauna or gym yet but next time! Thank you very much!

Today my flight to Dublin was cancelled due to icy weather in Ireland, A friend of mine from Toulouse was driving on that day from Tours to Toulouse, so I had to spend 6 hours waiting for him to pick me up. I enterred this fabulous hotel and explained the issue. They offered me to wait in the lounge until my friend arrived. So I had, coffee, tea and a beer served with delicious olives. The staff was very friendly and helpful even though I was not a resident. Having 20 years of working experience in deluxe hospitality, I can witness this hotel is a perfect example of what hotel business should be. So they got themself a new customer, I ll be back here next time as I want to see more from this amazing place. Also, I will recommand this hotel to any of my friends that will visit Toulouse. Well done guys, keep up this level of standard.

The Hotel is good and ok but the price from 9€ per glas beer is absolutely unacceptable!!

This is an absolutely outstanding place to stay and on BOTH of the last 2 times I stayed there Paul-Antoine on the front desk went WAY beyond customer expectation. In particular spending 1 hour searching through the laundry for my lost ear buds. What a hotel. What a guy!

Can't say enough good things about my stay here. Very welcoming and comfortable. Staff amazing. Room very comfortable, nicely done, and the bed... is one of the most comfortable beds I have ever slept in. I am slightly obsessed with it right now!