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FlixBus Tickets

Bus ticket agency

😠 Flixbus canceled my trip. they withheld the costs from me when it was they who canceled the trip. I sent an email more than 2 months ago, still without news. unreachable on the phone. I would no longer book with them, trip canceled at will. People often mention pour, 'est, service, good, drivers, vous, Toulouse, sont, Flixbus, customer,


Address

68-70 Bd Pierre Semard, 31500 Toulouse, France

Website

www.flixbus.fr

Rating on Google Maps

3.50 (212 reviews)

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Featured Reviews


Frequently mentioned in reviews: pour (13) 'est (11) service (11) good (10) drivers (8) vous (8) Toulouse (8) sont (7) Flixbus (7) customer (7)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 Luc D. 4 years ago on Google
    (Translated by Google) They are attentive, friendly and patient, and give good indications. (Original) Ils sont à l'écoute, sympathique et patient, et donnent de bonnes indications.
    1 person found this review helpful 👍

  • 1/5 Leila Z. 3 years ago on Google
    (Translated by Google) Flixbus canceled my trip. they withheld the costs from me when it was they who canceled the trip. I sent an email more than 2 months ago, still without news. unreachable on the phone. I would no longer book with them, trip canceled at will. (Original) Flixbus a annulé mon voyage. ils m'ont retenu les frais alors que c'est eux qui ont annulé le trajet. j'ai fait un mail il y a plus de 2 mois, toujours sans nouvelle. injoignable au téléphone. je ne réserverais plus chez eux, trajet annulé à leur guise.
    1 person found this review helpful 👍

  • 4/5 Jose D. 4 years ago on Google
    (Translated by Google) They are punctual with the departure time and arrivals (Original) Son puntuales con la hora salida y llegadas
    1 person found this review helpful 👍

  • 1/5 Myly P. 5 years ago on Google
    (Translated by Google) Never again will I take this bus. No customer service. I lost my bag there is no one to inform me on how to find the bag. I sent an email never reply. The drivers are not friendly let me down you will not see me again on your lines (Original) Plus jamais je prendrai ce bus. Pas de service client . J'ai perdu mon sac il n y a personne pour me renseigner sur comment faire pour retrouver le sac . J'ai envoyé un email jamais de réponse. Les chauffeurs ne sont pas sympathique laisse tomber moi vous ne me reverrai pas sur vos lignes
    1 person found this review helpful 👍

  • 2/5 Mohammad A. 4 years ago on Google
    (Translated by Google) Buses are always late for the appointment !! (Original) Les bus sont toujours en retard au rendez-vous !!
    1 person found this review helpful 👍

  • 1/5 Little P. 4 years ago on Google
    (Translated by Google) Shocking! The drivers drive very fast in town, burn out the red lights ... and run away !!! But it does not seem to shock customer service that the bus enters pedestrians and flees so ... (Original) Choquant! Les chauffeurs roulent très vite en ville, grillent les feux rouges ... et prennent la fuite !!! Mais ça n’a pas l’air de choquer le service client que le bus rentre dans des piétons et prenne la fuite alors ...
    1 person found this review helpful 👍

  • 4/5 jf d. 4 years ago on Google
    (Translated by Google) very good experience. Clean bus, punctual, driver very "pro" and nice. I did not put five stars because of the minority of travelers, who by their incivilities (non-compliance with the instructions) disrupt the trip. Read these opinions, you will understand ... (Original) très bonne expérience. Bus propre, ponctuel, chauffeur très "pro" et sympa. Je n'ai pas mis cinq étoiles à cause de la minorité de voyageurs , qui par leurs incivilités (non respect des consignes) perturbent le voyage. Lisez bien ces avis, vous comprendrez...
    1 person found this review helpful 👍

  • 2/5 Tse Ernest C. 6 years ago on Google • 291 reviews
    During my journey with this agency, I was made to wait for 3 hours standing in the streets of Bordeaux during a transit stop whilst waiting for the next bus with the risk of thieves robbing me. Also the electrical supply of the bus was not functioning.

  • 5/5 Joe S. 5 years ago on Google • 245 reviews
    Excellent value for money OTIF

  • 5/5 Bolt A. 4 years ago on Google • 115 reviews
    Big busstation with good informations and free toilet...

  • 1/5 CAROLINA S. 1 year ago on Google • 69 reviews
    From Toulouse to Barcelona "WITH OUT" WIFI and the charging for the mobile does NOT WORK either!!!!. At least the staff was friendly.

  • 5/5 Penny K. 1 year ago on Google • 42 reviews
    Had a great trip with this bus company from Tarbe to Biarritz return good seats and great price many thanks

  • 1/5 richard de la p. 1 year ago on Google • 20 reviews
    Customer service is really bad. They deducted money from my account but never sent me a ticket and now they can’t find my payment and they don’t respond to my email to customer support. I’ve never had such a bad customer experience before.

  • 2/5 Ricardo 8 months ago on Google • 16 reviews
    The bus was delated for more than 1 hour

  • 5/5 Samantha R. 8 months ago on Google • 6 reviews
    Easy to book, easy to find. Screens indicate where your bus will be. Good information on board.

  • 5/5 Veronique B. 4 years ago on Google
    (Translated by Google) Super trader (Original) Super commerçant

  • 4/5 DienChan M. 4 years ago on Google
    (Translated by Google) With their prices, I threw my car, but it's still crazy that the train is not competitive. And then ecology? (Original) Grâce à leurs prix, j'ai jeté ma bagnole, mais c'est quand même dingue que le train ne soit pas compétitif. Et l'écologie alors?

  • 1/5 wesson 4 years ago on Google
    (Translated by Google) Flixbus lies on his schedules. Real case: the Bordeaux-Nice route. Announced for an arrival at 8am, the bus arrived with great trouble at 9:10 am. And again according to the drivers this delay was actually exceptionally low because it is Sunday holiday. On weekdays the delay is at least 2 hours, often 3. Involved the company that does not include in its schedules the downtime that are however regular (about 1 every 2 hours) and normal or even essential. For the uninformed people who take the bus to reach another means of transport like for example the Nice airport which is the terminus of the bus, it is a failure of correspondence ensured. That's why this attitude of lying on schedules is both irresponsible because it will ultimately flee the customer, and dangerous because it does not provide downtime yet essential and advised by road safety. (Original) Flixbus ment sur ses horaires. Cas réel : le trajet Bordeaux -Nice . Annoncé pour une arrivée à 8h, le bus est arrivée à grand peine à 9h10 du matin. Et encore selon les chauffeurs ce retard était en fait exceptionnellement faible parce que c'est Dimanche férié. En semaine le retard est de minimum 2 heures, souvent 3 . En cause la compagnie qui n'intègre pas dans ses horaires les temps d'arrêt qui sont pourtant réguliers (environ 1 toutes les 2 heures) et normaux voire indispensables. Pour les personnes non averties qui prennent le bus pour atteindre un autre moyen de transport comme par exemple l'aéroport de Nice qui est le terminus du bus, c'est un ratage de correspondance assuré. C'est pourquoi cette attitude de mensonge sur les horaires est à la fois irresponsable car elle fera au final fuir la clientèle, et dangereuse car elle ne prévoit pas de temps d'arrêt pourtant indispensables et conseillés par la sécurité routière.

  • 5/5 Isabelle M. 4 years ago on Google
    (Translated by Google) A good way to travel without breaking the bank. (Original) Un bon moyen pour voyager sans se ruiner.

  • 3/5 Alexandre M. 4 years ago on Google
    (Translated by Google) Cheap buses. But dogs are forbidden, and you have to arrive quite early before you leave. (Original) Des bus pas chers. Mais les chiens y sont interdits, et il faut arriver pas mal en avance avant le départ.

  • 5/5 Romain E. 5 years ago on Google
    (Translated by Google) Perfect for traveling at a light price ... (Original) Parfait pour voyager à prix léger...

  • 1/5 Hicham 5 years ago on Google
    (Translated by Google) Big problem wifi problem does not work toilets down and the tickets are too expensive compare to your colleagues who sells tickets to € 9 for Montpellier and you sell them at € 18 and problem when we cancel a ticket you pay us back you are the only company that does not reimburse the tickets you give them voucher to force people to come back home I think it's not correct about your colleagues other bus uh they pay back. (Original) Gros problème problème de wifi ne marche pas toilettes en panne et les billets sont trop chers comparer à vos confrères qui vend des billets à 9 € pour Montpellier et vous vous les vendez à 18 €et de problème quand on annuler un billet vous nous rembourser pas vous êtes la seule entreprise qui me rembourse pas les billets vous les donner en bon d'achat pour obliger les personnes à revenir chez vous je trouve que c'est pas correct concernant vos collègues des autres bus euh ils remboursent.

  • 5/5 carlos f. 5 years ago on Google
    (Translated by Google) Very good (Original) Muito bom

  • 1/5 Fred L. 5 years ago on Google
    (Translated by Google) Bus seats completely broken down and atrocious after 20 minutes ... Driver who thinks he's a rally driver (we escaped 3 skirmishes on the highway, a really hot hot ...). Remain the price but at what price?!?! (Original) Bus aux sièges totalement défoncés et atroces au bout de 20mn ... Chauffeur qui se prend pour un pilote de rallye ( nous avons échappé à 3 accrochages sur l'autoroute dont un vraiment chaud chaud ...). Reste le prix mais à quel prix ?!?!

  • 4/5 ookami j. 5 years ago on Google
    (Translated by Google) Personal does not listen (Original) Personnelle n'a l'écoute

  • 4/5 Clémence P. 5 years ago on Google
    (Translated by Google) Nothing to say the trip was done properly (Original) Rien à dire le trajet s'est fait comme il fallait

  • 5/5 CopenhagenCrypto & Blockchain T. 5 years ago on Google
    Flixbus - always reccomend.

  • 4/5 Bobby ugiagbe D. 5 years ago on Google
    They move on time

  • 1/5 denis r. 4 years ago on Google
    (Translated by Google) It is to wonder if some drivers really have their license, I will never travel with people like that !!!!!! (Original) C'est à se demander si certains chauffeurs ont réellement leur permis , je ne voyagerai jamais avec des gens comme ça !!!!!!

  • 5/5 Julien L. 4 years ago on Google
    (Translated by Google) Bus in perfect condition. Comfortable seats. Black driver smiling, kind, talkative and making jokes. Unbeatable price: Toulouse Agen return to € 2 (exactly € 0.99 one way and € 0.99 return). (Original) Bus en parfait état. Sièges confortables. Chauffeur black souriant, aimable, bavard et qui fait des blagues. Tarif imbattable : Toulouse Agen aller retour à 2€ (très exactement 0,99€ l'aller et 0,99€ le retour).

  • 1/5 van vloten s. 3 years ago on Google
    (Translated by Google) On the Toulouse barcelona route several cancellations without explanation. Now I go through vtcvan.fr which respects the customer and ensures their departures each time ... (that's the least of things for a transport company) (Original) Sur le trajet Toulouse barcelona plusieurs annulations sans explications. Maintenant je passe par vtcvan.fr qui eux respecte le client et assurent à chaque fois leurs départs... (c est la moindre des choses pour une société de transport)

  • 4/5 ASBINA B. 3 years ago on Google
    (Translated by Google) I always come here to renew my glasses. Professionalism. (Original) Siempre vengo aquí para renovar mis gafas.Profesionalidad.

  • 5/5 Olivier B. 3 years ago on Google
    (Translated by Google) Fast and efficient !! (Original) Rapide et efficace !!👍

  • 4/5 José R. 4 years ago on Google
    (Translated by Google) Undoubtedly the best ratio than price in transport. They should only give drivers more training in their relationship with the customer.Then a Spanish driver is not allowed to abuse a Frenchman just because he does not speak Spanish. It wasn't me but it bothered me. An international driver has to be just that international. (Original) Sem dúvida a melhor relação que preço em transportes. Deveriam apenas dar mais formação aos motoristas na relação com o cliente.vpois não se admite que um condutor espanhol, maltrate um francês só porque este não falava espanhol. Não foi comigo mas incomodou me. Um motorista internacional tem que ser isso mesmo internacional.

  • 5/5 Corinne 4 years ago on Google
    (Translated by Google) I love. Air conditioning in summer. Not as expensive as the sncf whose prices are made for boho! Sorry babas (Original) J'adore. Climatisation l'été. Pas aussi cher que la sncf dont les prix sont fait pour les bobo ! Désolée les babas

  • 4/5 virgilio c. 3 years ago on Google
    (Translated by Google) Good (Original) Bien

  • 5/5 Benoit R. 4 years ago on Google
    (Translated by Google) Too practical (Original) Trop pratique

  • 5/5 Murielle C. 4 years ago on Google
    (Translated by Google) Great, my daughter takes it regularly from Toulouse to Paris ... and vice versa, nothing to say ... (Original) Super,ma fille le prend régulièrement de Toulouse a paris...et inversement,rien a dire...

  • 5/5 Guillo G. 4 years ago on Google
    (Translated by Google) Reliable, good service, great help (Original) Confiables, buen servicio, gran ayuda

  • 2/5 Romain L. 4 years ago on Google
    (Translated by Google) Hello, Is it possible to take these skis in FlixBus? (Original) Bonjour, C’est possible de prendre c’est skis dans les FlixBus ?

  • 2/5 ras r. 4 years ago on Google
    (Translated by Google) Super bus but seat too small (Original) Super bus mais siège trop petit

  • 2/5 Wwe W. 4 years ago on Google
    (Translated by Google) There is a desk to charge pastel mobility cards free of charge (Original) يوجد مكتب لشحن بطاقات التنقل pastel مجانا

  • 5/5 leone D. 4 years ago on Google
    (Translated by Google) This is the first time that I travel with Flixbus especially with 2 super drivers Aziz and his teammate who were very pleasant and respectful who made us travel wonderfully ... to do again thank you (Original) C'est la 1ère fois que je voyage avec Flixbus surtout avec 2 supeeeers chauffeurs Aziz et son co équipier qui ont été très agréables et respectueux qui nous ont fait voyager merveilleusement bien...à refaire merci

  • 3/5 mahersi A. 4 years ago on Google
    (Translated by Google) Yes it's a good service and nice (Original) Oui c'est un bon service et sympa

  • 1/5 BBC S. 4 years ago on Google
    (Translated by Google) Beware of your luggage you may have problems, I do not recommend !! I was abandoned by the driver while I was in the bathroom, took all my luggage and documents and the call center of them is terrible and they do not give you return much less a service !!! The worst company I've ever traveled (Original) Cuidado com suas bagagens você pode ter problemas , não indico !! Fui abandonado pelo motorista enquanto eu estava no banheiro , levou todas as minhas bagagens e documentos e a central de atendimento deles é péssima e não te dão retorno muito menos um atendimento !!! A pior empresa que ja viajei

  • 5/5 Zain s. 4 years ago on Google
    good service

  • 4/5 Michel L. 3 years ago on Google
    (Translated by Google) very good and very effective, for a long distance, give yourself a larger time slot than the indication (20 minutes late, acceptable) (Original) très bien et très efficaces, se donner pour une longue distance un créneau horaire plus large que l'indication (20mn de retard, acceptable)

  • 5/5 Le Doctor Who 1. 4 years ago on Google
    (Translated by Google) Hello yes again the transport at the moment we do not get bored finally almost but it's great for the planet and we ... (Original) Bonjour oui encore les transport au moment on ne s'ennuie pas enfin presque mais c'est super pour la planète et nous...

  • 4/5 Alexander W. 5 years ago on Google • 1 review
    You can also buy the airport shuttle ticket to Toulouse Blagnac Airport (TLS) here and The staff was very helpfull

  • 1/5 Jack M. 4 years ago on Google • 2 reviews
    Very poor service, we arrived at the bus station half an hour early and went to the instructed stop. The app did not update on the buses location and other flix bus drivers could not assist us(only spoke French) on locating it’s whereabouts. We were then informed that the bus had left after we had asked all the branded buses and drivers. When we asked to refund our tickets they could not assist us offering us a voucher to go through the same ordeal minus 10 euros for a cancellation


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