Clinique Estela | Inicea image

Clinique Estela | Inicea

Medical clinic Physiotherapy center Specialized clinic

😠 if I could have put 0 stars I would have. This establishment is to be avoided. The medical staff are absent and are able to let a patient completely waste away without doing anything. I am weighing my words in writing this comment. A person can come home in good health and come out in a catastrophi... People often mention pour, staff, clinic, care, mother, father, dans, team, good, tablissement,


Address

10 Av. Hubert Curien, 31100 Toulouse, France

Website

www.inicea.fr

Contact

+33 5 82 08 17 00

Rating on Google Maps

2.60 (43 reviews)

Open on Google Maps

Working Hours

  • Saturday: 9 am to 12 pm, 2 to 6 pm
  • Sunday: 9 am to 12 pm, 2 to 6 pm
  • Monday: 9 am to 12 pm, 2 to 6 pm
  • Tuesday: 9 am to 12 pm, 2 to 6 pm
  • Wednesday: 9 am to 12 pm, 2 to 6 pm
  • Thursday: 9 am to 12 pm, 2 to 6 pm
  • Friday: 9 am to 12 pm, 2 to 6 pm

Featured Reviews


Frequently mentioned in reviews: pour (17) staff (11) clinic (11) care (10) mother (9) father (8) dans (8) team (8) good (7) tablissement (7)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Minima B. 2 years ago on Google
    (Translated by Google) if I could have put 0 stars I would have. This establishment is to be avoided. The medical staff are absent and are able to let a patient completely waste away without doing anything. I am weighing my words in writing this comment. A person can come home in good health and come out in a catastrophic state. I had to re-hospitalize my father myself to get him out of this disaster facility. While they did nothing at all and did not respond to my alarm signals while my father was having sepsis ... I would point out that my 50-year-old father is no longer of this world today. (Original) si j’avais pu mettre 0 étoile je l’aurai fait. Cet établissement est à fuir. Le personnel médical est absent et est capable de laisser un patient dépérir complètement sans rien faire. Je pèse mes mots en écrivant ce commentaire. Une personne peut rentrer avec un état de santé correct, et ressortir dans un état catastrophique. J’ai été obligé de faire re-hospitaliser mon père moi-meme pour le sortir de cet établissement catastrophe. Pendant que eux ne faisait rien du tout et ne répondait pas à mes signaux d’alarmes alors que mon père était en train de faire une septicémie … Je précise que mon pere de 50 ans n’est plus de ce monde aujourd’hui.
    11 people found this review helpful 👍

  • 1/5 Florence 1 year ago on Google
    Mon père, 93 ans, y a effectué un séjour d'une durée de 56 jours. Mieux vaut être un minimum autonome pour pallier aux pbs d'organisation en geriatrie. Mauvaise communication entre les équipes de semaine et du week-end, ce qui a rend un suivi médical douteux. Des séances de kiné épisodiques, une chute qui a conduit à une attelle mise au bras gauche alors que c'était le droit, quand les personnes savaient mettre l'attelle ... et je passe la fois où j'ai trouvé mon père tombé sur un matelas par terre mis en protection pour les chutes, depuis combien de temps était là ? Par contre en entrée ou sortie du séjour, là vous voyez du monde et vous croyez en leur efficacité... Problème de personnel, charge j'imagine, compétence aussi, mais il faut rappeler qu'en face ce sont des personnes que vous avez et pas des objets. Donc conseil de prudence aux personnes qui souhaiteraient mettre un parent âgé pour l'aider à retrouver un peu d'autonomie, de notre expérience cet établissement est à proscrire.
    8 people found this review helpful 👍

  • 2/5 Valerie L. 9 months ago on Google • 59 reviews
    6 months of rehabilitation in HDJ....I limped, I had a crutch when entering and leaving. City physiotherapist who takes over and quickly finds a discrepancy in length between the two legs. Confirmed by the GP, can be seen with the naked eye! It's been 6 months with physiotherapist and apa and nothing has been seen. To this day I limp less and I have soles. Offset of more than 1 cm. Waste of time. So I do not recommend this rehabilitation clinic.
    1 person found this review helpful 👍

  • 1/5 Djamila A. 1 year ago on Google
    (Translated by Google) Clinic to flee!!!! Ghost Clinic 🙄 Employed, dedicated in my work, I wanted to report to patients and families. That the nursing staff and the ASH are exhausted and in pain. Bad working conditions, work environment to flee!!!!😥😥😥 Direction non-existent?? Abs Health Framework ??? Incompetent HRD trained to lie to employees. I plan to call on the press, and To announce an action. (Original) Clinique à fuir!!!! Clinique Fantôme 🙄 Salariée en poste, dévouée dans mon travail, je tenais à signaler aux patients et aux familles. Que le personnels soignants et les ASH sont épuisés et,en souffrances. Mauvaises conditions de travail,cadre de travail a fuir!!!!😥😥😥 Direction inexistante?? Cadre de santé Abs ??? DRH Incompétente formatée à mentir aux salariés. J'en envisage faire appel à la presse, et D'annoncer une action.
    6 people found this review helpful 👍

  • 5/5 Isabelle B. 4 years ago on Google
    (Translated by Google) My mother (88) has just spent a month and a half at this establishment. I would like to thank Dr. Courvoisier for his flawless care, his efficiency and his kindness. I emphasize the professionalism of the rehabilitation plateau, their kindness and good humor as well as that of the available and pleasant care team. I can only advise this clinic which gave me full satisfaction. (Original) Ma maman (88 ans) vient de passer un mois et demie dans cet établissement. Je tiens à remercier le Docteur Courvoisier pour sa prise en charge sans faille, son efficacité et sa bienveillance Je souligne le professionnalisme du plateau de rééducation leur gentillesse et bonne humeur ainsi que celui de l’équipe soignante disponible et agréable. Je ne peux que conseiller cette clinique qui m’a donné entièrement satisfaction.
    5 people found this review helpful 👍

  • 5/5 Eugenie L. 4 years ago on Google
    (Translated by Google) I am there for a reeducation following a surgical procedure (arthrodesis), I can only thank the staff endowed with a very great professionalism ,. A complete and adapted care is made and already the benefits are felt. An establishment where our ills do not leave indifferent the different practitioners which is very appreciable! (Original) J y suis pour une rééducation suite à une intervention chirurgicale (arthrodèse), je ne peux que remercier le personnel doté d un très grand professionnalisme,. Une prise en charge complète adaptée est faite et déjà les bienfaits se font ressentir. Un établissement où nos maux ne laissent pas indifférents les différents praticiens ce qui est très appréciable !
    5 people found this review helpful 👍

  • 1/5 Mat B. 4 years ago on Google
    (Translated by Google) Three months, 2 calls to ask us to pay the bills, my father died there accompanied by my brother passed by chance ... I thank the anonymous caregiver who addressed us straight in the eyes of all families, be there for your relatives. Sablé Marie Dominique es condolences, that was the only one ... (Original) Trois mois, 2 appels pour nous demander de passer régler les factures, mon père y est décédé accompagné par mon frère passé par hasard... Je remercie l'aide soignant anonyme qui nous a adressé droit dans les yeux toutes sFamilles, soyez présents pour vos proches. Sablé Marie Dominique es condoléances, ça a été le seul...
    5 people found this review helpful 👍

  • 5/5 Margaux T. 6 months ago on Google • 34 reviews
    My mother was hospitalized for more than 2 weeks in Estela and the stay went very well. Very warm welcome and staff really available, attentive and accommodating. The room and common areas are very comfortable, bright and clean. I recommend this clinic.
    1 person found this review helpful 👍

  • 5/5 Fabienne C. 4 years ago on Google
    (Translated by Google) Following a major back surgery, I have been in a day hospital for a few weeks and I recognize the seriousness and professionalism of the caregivers (physiotherapist, therapist, psychomotor therapist, social worker). (Original) suite a une opération du dos importante je suis en H D J hôpital de jour depuis quelques semaines et je reconnais le sérieux et le professionnalismes des intervenants (kiné ,E a p a ,psychomotricienne,assistante social )
    4 people found this review helpful 👍

  • 1/5 Céline C. 1 year ago on Google • 7 reviews
    In view of the various previous comments, this clinic really has a problem. My father has been hospitalized there for about a month now and it is a real disaster. He arrived here after a month-long stay at the oncopolis for the treatment of his lymphoma. He was only supposed to stay there for a short time to recover, the result: he is worse than when he arrived! The meals are disgusting and inedible! He spent 1 week without heating, reported to the staff from the first day. We had to get angry and demand an appointment with the clinic management so that the heating could be repaired and so that they supposedly learned that the meals were not good. The doctor and nurses are present and attentive, but how can you trust when you see all the dysfunctions? We will take the necessary steps with the competent authorities if our complaint made a few days ago is not taken seriously. Best regards.
    3 people found this review helpful 👍

  • 1/5 karine c. 9 months ago on Google • 4 reviews
    My mother was sent to this clinic by the Oncopole as part of palliative care at the end of 2022. The first day, this place seemed rather pleasant, reassuring with a little hope following our first exchange with the medical team despite my reluctance having discovered beforehand that it was the KORIAN group Big disillusionment very quickly…. The water offered was cloudy, undrinkable and we will leave the same carafe for a week... Visit of a dietitian announced but faced with too much dissatisfaction from all the patients about the food, she hides in her office and never comes.... even though certain foods were really not suitable so much so. that we bring meals for lunch and dinner. In terms of hygiene, it seriously leaves something to be desired: hasty cleaning for which we don't see the difference between the before and the after...and I was obliged to return the supposedly "clean" sheets because they were so dirty! Concerning the medical team, hiring of temporary nurses who are not trained, left to their own devices at night, and who did not know how to manage certain medical situations leaving the patient and the family in a situation of distress, doctors who do not travel at night or on weekends except to confirm the death. Shame on the physiotherapist who checks her head for 20 seconds every day (to see how the patient is doing while knowing that she cannot leave her room and who charges for her consultation by having done nothing and not leaving us any other choices than coming back the next day to watch the same cinema again! Administrative side: catastrophic: you lose your papers, you are charged for a TV that was never taken, you are contacted 3 months later for said TV... a real money pump from the social security system with out-of-the-ordinary fees charged. Ultimately, the only reason why my mother wanted to stay there was the geographical location with the ease of public transportation so that I could come and take care of her but also because she appreciated just one nurse who was human. Finally, if the caregivers are nice, the doctor is doubtful SIMPLY TO AVOID
    3 people found this review helpful 👍

  • 1/5 pascal m. 1 year ago on Google
    La nourriture est infecte et parfois insuffisante, le personnel d'entretien indélicat( bruyant, je m'en foutiste), même les infirmières travaillent avec une hygiène douteuse. Mieux vaut de ne pas avoir besoin d'y rester longtemps.
    3 people found this review helpful 👍

  • 1/5 muriel m. 3 years ago on Google
    (Translated by Google) To really flee 😡 (Original) A fuir vraiment 😡
    3 people found this review helpful 👍

  • 5/5 François L. 7 months ago on Google • 4 reviews
    Hospitalized from May 30 to September 5, 2023, I was able to see that the Estéla Clinic is a model of its kind. The lovely, attentive staff , from the women on duty to the doctors, everyone takes care of almost complete rehabilitation thanks to top-notch physiotherapists with friendly and efficient physiotherapists. All that's missing is the swimming pool! FL
    2 people found this review helpful 👍

  • 5/5 michelle c. 4 months ago on Google • 18 reviews
    Very happy with my six-week stay for rehabilitation after knee replacement. Pain well taken care of, perfect physiotherapist, perfectly adequate food adapted by a dietician, housekeeping is certainly not the best but you have to dare to ask. I am considering another stay next year for the other knee.

  • 1/5 Isa G. 1 year ago on Google • 5 reviews
    Good morning, My father stayed for 15 days, unacceptable, mistreatment. It was necessary to obtain an appointment with the director and the health manager to be heard. My father was not washed, crusts in his hair, the room was filthy, no hydration, and the diaper was not changed, the spray was not cleaned. Above all, avoid this establishment. 1 doctor who makes a wrong diagnosis, who gives information about another patient.
    1 person found this review helpful 👍

  • 5/5 Marie M. 2 years ago on Google
    (Translated by Google) My father was treated here for over a month. the place is very clean and pleasant, the rooms spacious and the outdoor spaces are significant. Professional and caring friendly staff. (Original) Mon père a été soigné ici durant plus d'un mois. l'endroit est très propre et agréable, les chambres spacieuses et des espaces extérieurs appréciables. Personnel sympathique professionnel et attentionné.
    1 person found this review helpful 👍

  • 1/5 Alexandre T. 1 year ago on Google
    (Translated by Google) This establishment is a disgrace. The staff does not do what it takes, no water in the rooms and when you don't ask for it, you get stuffed. Absolutely avoid (Original) Cet établissement est une honte. Le personnel ne fait pas ce qu’il faut pas d’eau dans les chambres et quand on n’en demande on se fait rembourrés. À éviter absolument
    1 person found this review helpful 👍

  • 5/5 Gilliot K. 1 year ago on Google
    Depuis quelques jours, d’après mon parent hospitalisé, il y a du changement dans les repas, un vrai rayon de soleil, par rapport aux anciens plateaux distribués, y’a-y-il un véritable changement ou est-ce temporaire, a suivre de près pour les patients hospitalisés
    1 person found this review helpful 👍

  • 5/5 Claudine T. 3 years ago on Google
    (Translated by Google) My thanks to the whole team, my husband was able to leave in good conditions. Another big thank you (Original) Tous mes remerciements à toute l équipe, mon mari à pu partir dans de bonnes conditions. Encore un grand merci

  • 1/5 marie-ange C. 1 year ago on Google
    (Translated by Google) I find it shameful to serve such filthy food to be polite. And for the care apart from some people remains human. For the others she should change her job. We are thinking of putting someone from our family for what is a minimum of good. when you enter it says free service even fridge outside which is a fake fridge 10 euro per day. and I'm going on.. very regrettable.. it would be nice if some staff members went for a walk in hematology hospitalization for what learn to take care of the patients. for the toilet and also to be human and also the director and the staff of the estela clinic should taste the meals. maybe they will understand that way. (Original) Je trouve honteux de servir de la nourriture aussi immonde pour être poli .et pour les soins mise à part quelque personnes reste humaine .pour les autres elle devrait changer de métier.on pense mettre un personne de notre famille pour quel soit un minimum bien.quand on fait l'entrée il precise service gratuit même frigo hors se qui est faux frigo 10 euro par jours.et j en passe..très regrettable..il serait bien que certaines personnes du personnel aille faire un tour en hospitalisation hématologie pour quelle apprenne à s ocuppe des patients.pour la toilette et aussi à être humaines et aussi il faudrait que le directeur et personnels de la clinique estela goutent les repas.peut etre que comme sa il comprendront.

  • 1/5 Bidochon le nomade P. 1 year ago on Google
    Un bon conseil si vous ete assez con pour accepter. De rentrer dans cet établissement ou vous été cons ou vous aimer les lieux pourrit il n y a rien d'autre à rajouter fuyer fuyer a toute vitesse il y as des clinique digne de ce nom ailleurs a bon entendeur

  • 4/5 Karine M. 1 year ago on Google
    Équipe très soudée. La qualité des soins est très bonne. Les kinés sont super et attentifs aux progrès du patient

  • 1/5 Dominique R. 1 year ago on Google
    Pas de personnel une personne âgée pth qui arrive pas lavée pendant 3 jours des personnes qui rentrent ds sa chambre la nuit bref une catastrophe Heureusement que j’ai pu changer ma tante au bout d’une semaine ds une vrai clinique de rééducation

  • 5/5 Jean mi 3. 1 year ago on Google
    (Translated by Google) Day hospital at top rehabilitation following hip resurfacing. high performing team 👍 (Original) Hôpital de jour au top réadaptation suite a un ressurfaçage de la hanche. équipe performante 👍

  • 5/5 Laure P. 3 years ago on Google
    (Translated by Google) A big thank you to the whole team for supporting my dad until the end You have all my respect and my gratitude (Original) Un grand merci à toute l'équipe pour l'accompagnement de mon papa jusqu'à la fin Vous avez tout mon respect et ma gratitude

  • 1/5 Alexandra P. 9 months ago on Google • 2 reviews
    I am the friend of a person hospitalized in this clinic… how can I say what I think without being mean! I am an AES working with disabled and brain-damaged people! Maybe my professional outlook means that I'm tougher when it comes to taking care of people... but what can we say about a medical team who doesn't know the difference between a cramp and an epileptic attack... who discusses in the hallway while he is having a seizure and it is his wife who avoids the worst… who “forgets” to serve breakfast to a person who has already lost more than 10kg… who leaves a diminished person without any supervision over the intake medicines… they place them on the table… and he takes…. Or not…my friend has brain metastases…. I am completely shocked at the way this clinic treats its patients who pay excessively (social security and mutual insurance) to be there! It’s even indecent…. Oh yes…. On arrival, if you have good mutual insurance, we offer you “small gifts”… perhaps this compensates for the price for the professionalism of the medical team… In response to your message… if it makes you happy to believe it… then very good!!! But this will not improve the opinions of people who are in your establishment, nor the opinions on Google....
    3 people found this review helpful 👍

  • 1/5 Aicha B. 7 months ago on Google • 1 review
    my 63 year old mother was hospitalized in this clinic, what can I say... no hygiene, in the corridors the smell of urine and stool stinks, the nurses are not listening to us. Knowing our mother, we know how to detect the signs but they did not listen to us, on the contrary when we shared our comments with them a nurse kindly told us "if you are not happy take your mother home" , or open the chemos from their blister and place them on the table while telling us "your mother is not capable of opening these medications" which can be very dangerous for her even though she is completely lucid and autonomous for this task, very professional therefore... my mother was not at ease, the nursing staff very cold. I still put a star for the kindness and attentiveness of Doctor FAOUZI, thank you. sorry the setting is magnificent, the rooms very modern but that does not reflect the caring environment at all. By reading the other comments I can only validate the lack of humanity in this clinic!
    1 person found this review helpful 👍

  • 1/5 christin f. 3 months ago on Google • 2 reviews New
    Too bad I don't have a master 0+0+0=00 Hello hygiene in 7 days not a bit of cleaning in my room and even less the bathroom, the hallways disgusting


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