Even if their products are good, the store is often crowded and the employees have been rude more than once. I try to avoid it if possible.

We went to the store this Friday. All health standards are applied, and the salespeople are doing their utmost to take care of customers during this complicated period. We were very well advised. Being in sales I could see that she did her job really well and we even made an additional purchase that we were going to make online following her advice. Congratulations to the entire store team and good luck for the future

What a great second hand concept! Very well recommended this morning. Go see, it’s very high quality! Thank you for this warm welcome before the holidays, it’s a pleasure, you don’t find this everywhere in Toulouse! Finally!!!

Unpleasant people, no sense of service or even mutual help. Mom with strollers, the store has stairs to enter and a hinged door. The saleswomen look at me in difficulty, don't even help me at least by holding the door... Same when I left... I need some advice, I feel like I'm disturbing them in their chatter. This was my 3rd visit and last visit to this store. Because it was poorly received every time. In short, very disappointed.

Extremely unpleasant and even aggressive saleswoman in her actions... I went for an exchange and I had the gift voucher from the Petit Bateau section of Galléries Lafayette. I wanted to know the prices of the items to be exchanged but the saleswoman told me very rudely: "for that I have to call Galléries Lafayette." The saleswoman looks at me without saying anything more. I didn't insist at all. Oooook, no response to my request. The worst was when she saw my items that were from there summer season. The purchase was well over a month old and I had completely forgotten that, in fact, we normally have 30 days. Certainly, my head is in the air but nothing justifies his gesture of raising his hand, planting it in front of me and counting out loud the time passed since the purchase in an unpleasant tone. A haughty, poorly polite woman. I hope she won't be in front of the public again soon.

Terrible customer experience. We went to buy 5 items in store. Some of these items were not available in store. The saleswoman suggested that we place an order on her tablet and receive the items directly to our home, GREAT! We accept. 4 days later we received the package, but an item was missing... The customer number being overcharged, we called the store to ask for a solution. A saleswoman explained to us that they would get back to us when she managed to contact customer service, which is very difficult to reach even for salespeople apparently. To this day still no call back from the seller. In the meantime we managed to find a non-premium customer service number, they answered directly without waiting and refunded us. The saleswoman clearly lied to us. The reputation of the store does not seem to be the best given the other comments.

Très jolie boutique, bien achalandée. Vendeuses souriantes qui ont bien su me guider par rapport à ce que je recherchais. Je reviendrais avec plaisir.

Store and staff who provide non-existent follow-up and no consideration. Devalues ​​the PETIT BATEAU brand by mentioning modifications that were never made. We talk about human beings at the center of concerns and the right to make mistakes but ultimately empathy and questioning of staff needs to be reviewed. This is why shopping on the Internet you do not come across derogatory remarks. Today, merchants are complaining that we are going to stores less, but you should question your way of dealing with customers. Empathy, common sense, the right to make mistakes and human warmth.

(Translated by Google) Arrived to exchange clothes received as gifts but too small, never worn or washed, receipt and labels in hand, the suspicious saleswoman starts to sniff the clothes at the cash desk and tells me that the clothes have been worn (something totally wrong). The sketch. I tell her she is wrong, she goes to see the manager to ask her. When she comes back she accuses me of washing and ironing the clothes. Again, I say that is wrong, she ends up agreeing to make me an exchange, pointing out that she will not be able to put the clothes back on the shelf. Staggering ... (Original) Venue pour échanger des vêtements reçus en cadeau mais trop petits, jamais portés ni lavés, ticket et étiquettes en main, la vendeuse suspicieuse se met à renifler les habits à la caisse et me dit que les vêtements ont été portés (chose totalement fausse). Le sketch. Je lui dit qu’elle se trompe, elle part voir la responsable pour lui demander. En revenant elle m’accuse d’avoir lavé et repassé les vêtements. Encore une fois, je dis que c’est faux, elle finit par accepter de me faire un échange, en soulignant qu’elle ne pourra pas remettre les habits en rayon. Ahurissant…

Super accueil, vendeuse souriante, qui est présente , sans être trop pressante , bref, un magasin très agréable !!

(Translated by Google) Me, after a small boat that I liked, I gained 20 kilos and now I dress at a big liner 😉 (Original) Moi après petit bateau que j aimait bien j ai pris 20 kilos et appresent je m habille chez gros paquebot 😉

(Translated by Google) Pleasant salespeople and good advice every time. On the other hand, a haughty manager who looks at you from top to bottom while passing in front of you while you are waiting at the checkout and does not even suggest that you take priority despite a clearly visible pregnancy. (Original) Vendeuses agréables et de bon conseil à chaque fois. Par contre responsable hautaine qui vous regarde de haut en bas en passant devant vous lors de votre attente en caisse et ne vous propose même pas de passer prioritaire malgré une grossesse bien visible .

(Translated by Google) By reading the reviews, and having to bring back a product ordered on the Internet, I might have been badly received. But on the contrary, all the staff were very kind, attentive, available and provide good advice. They immediately proceeded to return. I left with another article, delighted with the reception. (Original) En lisant les avis, et devant ramener un produit commandé sur Internet, j'avais peut d'être mal reçu. Mais bien au contraire, l'ensemble du personnel a été très gentil, à l'écoute, disponible et de bons conseils. Ils ont immédiatement procédé au retour. Je suis repartie avec un autre article, ravie de l'accueil.

(Translated by Google) The saleswomen are very nice I unfortunately cannot say the same for their manager and his assistant, disagreeable and unfriendly to the highest point. Reassured to see that I am not the only one to think so. (Original) Les vendeuses sont tres sympathiques je ne peux malheureusement pas en dire autant de leur responsable et son adjointe désagréables et mal aimable au plus haut point.Rassurée de voir que je ne suis pas la seule à le penser.

Cliente fidèle de la boutique. Je suis enceinte 🤰 je demande à pouvoir emprunter les toilettes. Non !! vous n avez qu à aller aux galeries !! Quelle honte pour une boutique autour de la périnatalité !!!

(Translated by Google) Smiling and welcoming sellers. Nice store, lots of choices (Original) Vendeuses souriantes et accueillantes . Jolie boutique , pas mal de choix

(Translated by Google) The clothes are appreciated by their small owners. Lots of 100% cotton products! (Original) Les vêtements sont appréciés par leur petits propriétaires. Beaucoup de produits 100% coton !

(Translated by Google) Hello, I completely share the general opinion: the saleswomen are very pleasant and competent (especially in the Baby department) but the Manager is quite unpleasant, haughty, extravagant (but not in a good way). When will Petit Bateau replace it? Thank you in advance, Caroline (Original) Bonjour, Je partage tout à fait l'avis général: les vendeuses sont très agréables et compétentes (notamment au rayon Bébé) mais la Responsable est pour le coup assez désagréable, hautaine, extravagante (mais pas dans le bon sens du terme). Quand Petit bateau va-t-il la remplacer ? Merci d' avance, Caroline

(Translated by Google) Excellent welcome, the team is always very available and very good advice! I recommend this shop to dress your babies! (Original) Excellent accueil, l'équipe est toujours très disponible et de trés bon conseil! Je recommande cette boutique pour habiller vos bébés!

Beautiful store, extremely tidy. A wonderful team, always attentive, very good advice. It’s a pleasure to go shopping with such a warm welcome!

I came to do an internet exchange, I was very well advised and I left with many more items than the amount of my exchange. Salespeople with very good advice, I recommend+++

I very rarely give opinions, but welcome to review especially for a store intended for children whose slogan is, I remind you: "What's the point of imagining clothes if you can't do anything with them?" In short, 2 experiences in this pretty deplorable shop and as a result small boat purchases at the GL instead even if less choice... 1st experience: a stroller, stairs with hinged door and saleswomen who watch you struggle without helping you come to them. . customers help for them! Business acumen and customer service? The second: my daughter who is a little turbulent, and salespeople (one especially) who prefer to criticize, blow, look autain and put other customers first because my daughter seems to be disturbing! In short there will be no 3rd!! @petitbateau watch your stores the brand image suffers..