Very unpleasant contact from these non-commercial traders. I really must have no choice but to go to this store. You shouldn't complain afterwards if you prefer the internet... It's simple, you feel like you're disturbing their peace.

I found the yarn store from my childhood. We are very well received there. I found exactly what I wanted, at the same price as on the site and with an extra smile

I frequented this store quite a bit a few years ago and always with satisfaction. I found a courteous and efficient welcome there and relevant advice. I just called for advice, I found the same quality of welcome. I don't understand the negative reviews. In addition, the store is spacious and it is comfortable to move around to look at the articles and catalogs.

Very friendly sellers who were able to help me find the shades I needed! They have a nice collection of good quality yarns, I highly recommend!

Bergère de France does not respect its customers. I have been using the brand for years for the quality of the product and the Made in France. but I must recognize that the customer visibly bothers them: order with express shipping costs on December 1st still not fully delivered on February 3, 2021. The delivery came in three installments preventing me from honoring my commitments for Christmas gifts. My calls or messages on their site have all received the most fanciful responses: promises to deliver immediately not kept, withdrawal behind the general conditions of sale, questioning of disagreements at the highest level of management, self-satisfaction with the doubling of orders for cause of confinement. My letter with acknowledgment of receipt certainly allowed the reimbursement of the remainder to be delivered and the express delivery costs not honored, but the Management did not even have the courtesy of a written response. I advise working with other Made in France producers - there are some - who will be happy to welcome you as a customer and serve you.

Whenever I want to buy something, the owner is without a mask inside the store. So I head to another store nearby. Use the mask, svp Edit.: Owner aggressive in negative reviews. He doesn't know how to win customers, which is why the store is weak and rundown.

Accueil cordial et choix important de laines à tricoter

(Translated by Google) Shop closed randomly in the middle of opening hours, without any explanatory note. Also impossible to reach despite multiple attempts at different times. Unpleasant surprise when you make the trip especially to get there 😔 (Original) Boutique fermée de façon aléatoire en plein milieu des horaires d'ouverture, sans aucune note explicative. Également impossible à joindre malgré les multiples tentatives à différents horaires. Désagréable surprise lorsque l'on fait le trajet spécialement pour s'y rendre 😔

A very pleasant welcome, advice on choosing wool, really everything is perfect in this shop. There is a large selection of wool, and it is possible to order. A store where I always enjoy coming

I wanted to buy an extra ball to finish my work and went to this store. Without my knowledge, the person sold me a ball with a strip of paper written by hand, with a minimum of information after showing me a ball with a Bergère de France strip. When I called this person, he turned on me, accused me of being in bad faith and hung up on me. This is not the first time that I have bought wool there and found this person unfriendly. But, until now, having good quality wool took precedence over this bad state of mind. Know that I will no longer go to this store, it is a shame that there is no other store of this brand as well stocked in the region.

J'ai toujours été bien conseillé par les propriétaires, que se soit par Madame ou par Monsieur. La boutique dispose d'une grande quantité de pelotes.

Bon accueil. J'ai trouvé ce que je cherchais. Boutique bien achalandée.

Impossible d’annuler une commande qui n’a MEME pas été envoyé. Incroyable.

(Translated by Google) We are happy when we find a Bergère boutique in France because there is not everywhere. The saleswoman is a character! She knits in the shop and knows her products very well. It is therefore very good advice. You quickly feel at home here. (Original) On est content quand on trouve une boutique Bergère de France car il n'y en a pas partout. La vendeuse est un personnage ! Elle tricote dans la boutique et connait très bien ses produits. Elle est donc de très bon conseil. On se sent rapidement un peu chez soi ici.

(Translated by Google) Visited today for a few balls, good advice with a lady who knits, it's always better ;) (Original) Visité ce jour pour quelques pelotes, de bons conseils avec une dame qui tricote, c'est toujours mieux ;)

(Translated by Google) Magnificent wool store. Very well stocked. Very pleasant and knowledgeable staff. After my visit, I find it hard to understand some negative reviews ... (Original) Magnifique magasin de laines.Très bien achalandé. Personnel très agréable et très compétent . Après ma visite, j'ai du mal à comprendre certains avis négatifs...

The products are of good quality however the staff is unpleasant and unhelpful. I came to replace broken needles with the needle in question, not being sure of the size of the needle, I asked for advice, non-existent. The order finally received was the wrong size. I return to the store with the unopened pair and there, impossible to make an exchange, the seller says he has done me a favor because he does not normally take customer orders (??!!) and refuses to request an exchange in telling me that it is not his job to know the size of the needles presented to him. The products are good but, really, go through the site rather than this unpleasant store.

The seller is not welcoming at all, he looks at me strangely and he doesn't advise very well. He didn't even give me a bag, the package was already broken! I had to carry around everywhere with a broken package of 10 balls in my hands and humans looked at me strangely. apart from all that, the balls are of good quality but I will never come back :(.