I am extremely disappointed with the service I received at FNAC regarding my Xiaomi Fit Band 6. The entire process has been very absurd from start to finish. First, I was told that a photo of the receipt wasn't valid for warranty claims unless I had their subscription, which is absurd and customer-unfriendly. Despite going out of my way to provide the original receipt, the outcome was even worse. My device had a minor screen crack, and FNAC used that as an excuse to deny my warranty claim. The issue was in the charging port. It's clear that FNAC is more interested in finding ways to avoid their responsibilities than in genuinely helping customers. The staff may be polite, but it's clear that the company's policies are geared towards making the warranty and repair process as difficult as possible for customers. This is a textbook example of an anti-consumer, anti-repair approach that puts company profits over customer satisfaction. FNAC, you've lost my trust and respect.

Great place! I regularly go there to buy gift card and nice workers too

The Shop is was Very Good.

Strange when the salesperson selling dvds of which majority is english doesn't speak a word of English:(

Like the other FNAC locations this one sell nearly everything. All the electronics, mobile phones and accessories, televisions, music, movies, books and journals, bikes and so much more. It is a one stop shop for for most things, however it is a bit pricey.

Very good quality for the prices. Only minor issue is the queue at the casher. Been there a couple of times, theres always a queue.

I like the FNAC because i get so many electrical accessories and last week i i deposited my resume for student part-time job and they took my resume with good smile. And thank you for your humble!

Good products and a lot of variety from electronics to library to games. Staff very polite and helpful in general. I would just recommend a higher communication between the staff when they sent you to another section to search what you're looking for.

Good electronics and a decent selection of items.

If you like Kpop you should definitely go here a huge selection of different Kpop albums and a lot on sale up to 70%!! They even got lightsticks

In Fnac all products are valuable price compare to other market price and good quality of products. Specifically electronics items are valuable price compare to online as well. Prefer for electronics in toulouse

I recently had a very disappointing experience at the We Fix store located in Fnac Wilson. I purchased a charger with a cable and was assured that I could return it if it didn't work with my phone. Unfortunately, when I tried the charger at home, it didn't function properly. So, the next day, I returned to the store to get a refund. To my surprise, the girl at the service counter was ill-prepared to handle the situation. She didn't even have the necessary tools to verify if the charger was faulty or not. I had to ask another customer if I could borrow their phone to test the charger, which worked perfectly fine on their device. However, when I explained that it still didn't work on my phone, I asked to speak to a responsible person. On my second visit, both the girl and her superior showed a complete lack of respect. The girl attempted to test the charger on my phone again, and when it didn't work, she turned her back to me and started cleaning the port without asking for permission. I had to remind her that she should have sought permission before touching my phone. After cleaning the port, the charger miraculously started working. However, when I mentioned that I wanted a refund as I had the right to return the product within 14 days, the girl denied the existence of such a policy. She then proceeded to charge me €9.99 for the unauthorized cleaning of my phone's port. I was furious, especially when I later found the official We Fix website clearly stating my right to a refund. Only after I confronted her with the information on the website did she reluctantly request a refund online. Throughout the entire ordeal, she continued to argue, claiming that they had done me a favor by cleaning my phone's port. I acknowledged the cleaning but emphasized that she should have obtained my permission first, rather than charging me without consent. In summary, the service I received at We Fix in Fnac Wilson was abysmal. The staff demonstrated unprofessional behavior, and the worst part is that they didn't even accept my refund initially. I doubt they handled the refund process correctly, leaving me deeply unsatisfied with my experience. I strongly advise against seeking assistance from We Fix in this location, as it will likely result in frustration and disappointment.

Great place to find all kinds of books.

What a choice of good quality items (books CDs bikes headphones DVDs...)

Find what I wanted and even unique books

The classic place to buy electronic and cultural stuff downtown. The fnac has been around for decades and still proposes the best choices and advise for just a bit more money than the online shops.

Good place for buying technology objects.

Very satisfied every time visiting Good client service, large product catalogue Good ambiance inside A must-go tech store in Toulouse

Three stories building filled with music, books, electronic. Staff are scarce

Nice shop , you can find whatever you need there , very huge library

Many people to welcome you and they are helpful. I tried searching for screen guard but I couldn't get one for me.

This store is really good, but during sales you have to be careful when using gift-cards, other than that there are professionals or well trained teams there to help you in all your inquiries. Parking is a bit difficult here, meaning not free and you have to drive around a bit. There is escalators inside, they do acccept credit cards, for purchases over 1000 euros it is no longer permitted in france apparently

Massive sélection of média. Easy to find your way around. A good sélection of manga, animé and kpop - if you're into it

Excellent for comic books, vinyl, manga and pop culture items. Huge selection

Fantastic selection of electronic goods and more.

I would here to check on books and stationary only… they have great stuff though but one can feel lonely sometimes, the staff is too serious and not so happy…

I found the noise cancelling headphones that I was looking for. Much cheaper than I expected. Other nice finds too. Staff was helpful and efficient.

I have visited your branch on toulouse the best thing is communication and coorperation with customers. Things have to be changed location of casher is quite hidden. Personnally cahser could be nice if it's close to exit and very visible. Thanks

Lots of electrical and electronic goods available. You can search in fnac website for your desired product's availability and price. Good response from the staffs.

Very good fnac. It has everything you need. However I was looking for books written in English or other languages besides French but I didn't find it.

well stocked store staff are very friendly, went there to get a new Mac book the person in charge explaint everything very well and in english , we where very pleased with the service he gave us will be defently back and I recommend this store for sure

I don't like this place, cause it's TOO BIG, and when you need a person, working other there, ALWAYS BUSY with 2,3 people at the same time. They are just good to learn their speech by heart and, even if you don't need, this computer, they're going to tell you, BUT This one is new, so, if you really know what you want and need, MAYBE, but I don't like to go, to FNUCK.

Great collection in electronics. Got smart watch fit at the best price. 10 euros less than many other online sites. Sales man was of great help in explaining the features.