Sanoja was courteous when I went to post my item by guaranteed next day delivery just before 5pm. I was panicking, and she assured me that she would assist me. I realised I didn't have a pen to address another package, and she gladly assisted me. I will use Potters Bar services again. In fact, I'm going there today

I was served by a very efficient lady called Sally. She filled in my passport forms digitally and sent them off. We received the new passports in just under 3 weeks. Great service

There is a really lovely lady called, Dionne who works in the printing area, who went above and beyond her duties today to help print a photo from my phone to the machine in the post office, there was no way my phone would do it, but this lovely kind lady made it all happen, by using her phone to get it printed. She's so knowledgeable and worth her weight in gold.

The staff is always very professional and helpful. Especially Dionne, Kelly and Sonja. Thank you for having so much patience with my enquiries!

I have been using this particular post office on a regular basis since 2016. I have always found the staff members to be polite, professional and very helpful. There is a member of staff named Kelly who goes above and beyond her call of duty with me. I am registered disabled and this lady always makes sure if I need extra help with my bags/post/parcels etc. and always checks if I need the chair while in the queue. I cannot praise Kelly enough for her professionalism and kindness.

5 hours agoNEW Looks like I'm not the only one with an issue judging by the several complaints below of the same woman. Horrific customer service by the white older woman (blonde/brown hair) with glasses. She is aggressive, clearly bullies customers and seems to be a very angry unhappy woman. She decided to start a completely unprovoked argument because she thought my tone wasn't polite? I had no attitude whatsoever and was just trying to post some mail. I explained she clearly misunderstood but then she then proceeded to have a go at me because she felt I could have given a response to her question in a more friendly tone? Who speaks to custmers like that? She should be ashamed of her customer service, it's embarassing behaviour. Horrific start to the day. She's very scary and aggressive and I'm amazed she is still allowed to work there. The gentleman who works there is otherwise very polite.

Potters Bar , very welcoming Alway as helpful as can be when needing information. Dionne & staff always seem to be happy and cheerful which is always a plus, especially. If we are having a bad day. We are known well As we get our vehicle tax done there etc “lantern Recovery “ never moan about the amount they just do. And all the other staff are Cool too a big thumbs up to them .

I have reason to go into the UOE and Post Office at least once a week. Dionne/Kelly and Pranesh are so helpful. Nothing is ever too much trouble. Sometimes the queue is really long but they never show any impatience and are always pleased to help.