2/5 Sean K. 11 months ago on Google
Unfriendly
Service,
Dishonesty,
but
Resolved
with
Discount
and
a
Delightful
New
Waitress
I
recently
visited
Wagamama
on
the
3rd
of
June,
2023,
following
a
comedy
show
at
the
nearby
theater.
Regrettably,
my
experience
was
overshadowed
by
the
unwelcoming
demeanor
of
the
waitress
who
served
us.
It
was
evident
from
the
moment
we
walked
in
that
she
was
not
in
the
mood
to
work
that
evening,
and
her
attitude
reflected
that.
To
compound
the
disappointment,
the
waitress
resorted
to
dishonesty
when
it
came
to
the
restaurant's
alcohol
service.
Upon
requesting
drinks
from
the
menu,
she
blatantly
lied,
claiming
that
alcoholic
beverages
were
no
longer
being
served.
This
deceptive
act
denied
us
service
without
any
valid
reason.
It
was
only
when
we
noticed
other
customers
enjoying
their
drinks
that
we
confronted
her
about
the
inconsistency.
Thankfully,
upon
expressing
our
concerns,
the
manager
promptly
intervened
to
address
the
issue.
He
acknowledged
the
lack
of
justification
for
refusing
us
service
and
apologized
for
the
inconvenience
caused.
In
an
effort
to
make
amends,
the
manager
offered
us
a
discount
on
our
bill
and
assigned
a
new
waitress
to
our
table.
I
am
pleased
to
say
that
the
new
waitress
proved
to
be
a
delightful
addition
to
our
dining
experience.
She
provided
us
with
attentive
and
friendly
service,
quickly
making
us
feel
welcome
and
appreciated.
Her
professionalism
and
genuine
demeanor
helped
alleviate
the
negative
impression
left
by
the
initial
encounter.
While
the
initial
interaction
with
the
unfriendly
waitress
and
her
dishonesty
were
disappointing,
I
appreciate
the
manager's
swift
response
and
resolution
of
the
matter.
The
discount
provided
and
the
introduction
of
a
new
waitress
contributed
to
a
more
positive
dining
experience.
However,
it
remains
crucial
for
Wagamama
to
invest
in
comprehensive
training
for
its
employees
regarding
alcohol
service
and
customer
engagement.
Such
training
should
encompass
proper
assessment
of
customers,
understanding
when
refusal
of
service
is
warranted,
and
effective
communication
in
such
situations.
This
will
help
ensure
consistent
and
exemplary
service
for
all
patrons.
I
hope
that
the
management
of
Wagamama
takes
this
feedback
into
serious
consideration
and
implements
necessary
measures
to
prevent
similar
incidents
from
occurring
in
the
future.
Upholding
transparency,
honesty,
and
professionalism
is
essential
for
maintaining
customer
trust
and
satisfaction.