(Translated by Google) Unfortunately, despite having booked a Vespa 125 well in advance (45 days in advance), a 2010 Scarabeo 125 was delivered to me in poor condition (see photos), below are some anomalies found: - upon collection the petrol level was 3/4, - dirty and sticky knobs, - wind shield yellow and dirty (impossible to see beyond), - rusty mirrors, - they didn't give us the under helmets, - the padlock of the external chain was often difficult to unlock, - a red light came on from the first start and when I asked for explanations I was told that it was normal and that they had already had it checked, - after a couple of days the cold motor didn't work (I think it had some problems with the variator), it had to be warmed up for a few minutes and then the torque started, - he had a lot of difficulties uphill and honestly I was afraid he would leave me stranded shortly thereafter. Being on holiday in Macari (about 35 km from Trapani), I really used it if strictly necessary, also because it was the only way we had to get around. Another negative note on the service offered: at the time of collection, although it was permitted and specified in the order (carried out 45 days before), they tell me that collection at the hotel in Macari is not possible because the colleague who collected the mopeds was not there at that time. Despite my perplexity, I had to return it to the shop in Trapani, even paying an extra cost of 25 euros for a transfer organized by them (the guy was kind and attentive but certainly not an NCC) to take me back to Macari. It's a pity that the transfer was a shared service and I had to wait for it to first accompany other passengers to the airport in Trapani (opposite direction to where I was supposed to go) and then me. Given that the failure to service was caused by poor management, would it have been too complicated to come and pick up the moped at the end of the day when the shop was closed, instead of charging me for a transfer and wasting 2 hours? (I took advantage of this wait to write this review - maybe next time he should come and collect it, fulfill the order and be more inclined to satisfy the customer rather than his own pockets). I pointed out all the anomalies, but obviously the manager turned a deaf ear. (in the end the problem remained mine) It's not my habit to argue, but neither is it to be made fun of for a service that is not what I requested and paid for. (a beetle 125 to be scrapped, paid 206 euros, I certainly wouldn't have rented it from a shop called "VESPA TOUR" 91100rent !!) The wheel turns, they too will become tourists and the ethics of reciprocity and honesty always pay off. Good job in the hope of a better service for the next. (Original) Purtroppo pur avendo prenotato con largo anticipo (45 gg di anticipo) una Vespa 125, mi è stato consegnato uno scarabeo 125 del 2010 in scarse condizioni ( vedere foto), di seguito alcune anomalie riscontrate: - al ritiro il livello della benzina era a 3/4, - manopole sporche ed appiccicose, - vetro paravento giallo e sporco (impossibile vedere oltre), - specchietti arrugginiti, - non ci hanno consegnato i sotto caschi, - il lucchetto della catena esterna spesso e volentieri si faceva fatica a sbloccare, - una spia rossa si è accesa dal primo avviamento e a richiesta di spiegazioni mi è stato detto che era normale e che lo avevano già fatto controllare, - dopo un paio di giorni il motorino a freddo non andava (credo abbia avuto qualche problema al variatore), bisognava farlo scaldare qualche minuto e poi partiva la coppia, - in salita aveva parecchie difficoltà e sinceramente avevo il timore che mi lasciasse a piedi da lì a poco. Essendo in villeggiatura a Macari (distante circa 35 km da Trapani), lo usavo veramente se strettamente necessario, anche perché era l'unico mezzo che avevamo per muoverci. Un ulteriore nota negativa sul servizio offerto: al momento del ritiro, nonostante fosse consentito e specificato nell'ordine (effettuato 45 gg prima), mi dicono che non è possibile il ritiro presso l'hotel a Macari perché in quel periodo il collega che ritirava i motorini non c'era. Nonostante la mia perplessità ho dovuto riconsegnarlo presso il negozio a Trapani, pagando addirittura un extra costo di 25 euro per un transfer organizzato da loro (il ragazzo era gentile e premuroso ma non di certo un NCC) per riportarmi a Macari. Peccato che il transfer era un servizio condiviso e ho dovuto aspettare che accompagnasse prima altri passeggeri in aeroporto a trapani (direzione opposta a dove dovevo andare io) e poi me. Visto che l'errore del mancato servizio è causato da una cattiva gestione, sarebbe stato troppo complicato venire a ritirarsi il motorino a fine giornata a negozio chiuso, anziché farmi pagare un transfer e farmi perdere 2 ore ? (ho approfittato di questa attesa per scrivere questa recensione - magari la prossima volta gli conviene venirselo a ritirare, adempiere all’ordine ed essere più propensi a soddisfare il cliente anziché alle proprie tasche). Ho fatto presente tutte le anomalie, ma ovviamente il gestore ha fatto orecchie da mercante. (alla fine il problema rimaneva mio) Non è mia consuetudine polemizzare, ma nemmeno essere preso in giro per un servizio che non è quello che ho richiesto e pagato. (uno scarabeo 125 da rottamare, pagato 206 euro, non lo avrei di certo noleggiato da un negozio che si chiama "VESPA TOUR" 91100rent !!) La ruota gira, diventeranno anche loro turisti e l'etica della reciprocità ed onesta ripaga sempre. Buon lavoro nella speranza di un servizio migliore per il prossimo.

It was closed during opening hours, after a telephone reservation we agreed on 10am. The next day. 15min. after 10h. after my urgency I was told that no one would come. I understand that problems can occur, but it is fair to let them know in time. We lost a lot of time, I was very disappointed with the approach of the team from Vespa.

(Translated by Google) After phoning to rent a motorbike, I was confirmed availability and unfortunately, once I got to the shop I learned that it was closed. After a few attempts he called me back and told me that they were closed for various reasons and that in any case they had no bikes available. Honestly, I would have done without going to Trapani and then being told that they have no bikes available. Professionalism? mah ... (Original) Dopo aver telefonato per noleggiare una moto, mi è stato confermata la disponibilità e purtroppo, una volta giunti al negozio ho appreso che era chiuso. Dopo alcuni tentativi mi ha richiamato dicendomi che erano chiusi per motivi vari e che comunque non avevano moto a disposizione. Sinceramente avrei fatto anche a meno di andare a Trapani per poi sentirmi dire che non hanno moto a disposizione. La professionalità? mah...

We had an amazing Vespa experience - our vepsa did great, no issues and we were able to your Western Sicily without worry about our Vespa breaking down. Thank you!

Hello, your website is out of order. Is it normal ? I would like to book a rental. Best regards.

I rented bikes and car in VT. Very friendly, english speaking and helpful staff. They cooperate with local rent-a-car, so we got really fine conditions. Reccomended! Ciao!

Very good scooter, good price,good service, simple rules, company that I can recommend!

(Translated by Google) We hired a vespone for six days. Perfect scooter at an unbeatable price. In my opinion the best in Trapani in terms of value for money. A special thanks to Giuseppe, an exquisite person for his kindness and availability. See you soon and thank you very much you are the Top. (Original) Abbiamo noleggiato un vespone per sei giorni. Scooter perfetto ad un prezzo imbattibile. A mio avviso il migliore di Trapani come rapporto qualità prezzo. Un ringraziamento speciale a Giuseppe persona squisita per la sua gentilezza e disponibilità. A presto e grazie mille siete il Top.

Rented a vespa for the day. Owner was friendly and no fuss rental. Scooter was in good condition and no issues returning it.

(Translated by Google) We decided to rent a Vespa for a weekend in Trapani in mid-May .. We couldn't have made a better choice !! Giuseppe was extremely helpful. Fast and easy rental. We hope to see you again soon! (Original) Abbiamo deciso di noleggiare vespa per un weekend a trapani a metà maggio.. Non potevamo fare scelta migliore!! Giuseppe é stato disponibilissimo. Il noleggio, facile e veloce. Speriamo di rivederci presto!

(Translated by Google) We rented a Honda NC 700 X motorcycle just a few days ago and had a great time. Giuseppe is a very precise, kind and above all helpful person. Absolutely recommended! (Original) Abbiamo noleggiato una moto Honda NC 700 X propio pochi giorni fà e ci siamo trovati benissimo. Giuseppe è una persona molto precisa, gentile e soprattutto disponibile. Assolutamente consigliato!

We rented Vespa for 2 days with prior (10 day before) reservation. Everything went smooth. Scooter and helmets were in good condition, communication was good, we even could give scooter back in different hour than settled. Price was reasonable so I can recommend this if you want to rent a scooter and see Sicily by other way then bus. We went to Palermo, Erica, Salt planes and just wandering around roads and it was reaallly nice :)

I had no issues renting, the renting process is straightforward, there are no hidden fees. I would recommend it.

We rent vespas for a day and loved the experience. Everything was simple, thanks Trapani Vespa Tour !