I really appreciated the doctors. They are providing good services there especially in the Gynecology Department. But, we feel the nurses are unprofessional in their behaviour. And hospital charge very costly rooms, the rooms are very Dirty and not cleaning properly. I think the Public bus station bathrooms are more hygienic than this Hospital. We humbly request you to provide good services for us, especially from room services and Nurses behavior. I think there were no complaints from others about the Doctors. Hospital provides very professional doctors. But, this kind of Room Services and nurses behavior is very shameless for the hospital. We hope for a better solution from the management about this issue as soon as Possible. I think the public is ready to pay even if costly when you provide good services.

Worst hospital! Money minded hospital. Lot's of rules. The worst visiting pass, if we need to visit the patient we need to pay rs 10 per person for 1 hour at the counter. So you can understand that this hospital is not providing good health care it's just business. The doctors and nurses and also staff behaviour is very rude. Better government hospital.

I had a worst experience in this hospital. The rooms are very dirty and not cleaning properly. The public bus station bathrooms are more hygienic than this hospital. It's better to think twice before choosing this hospital.

I had a very bad experience with the hospital while my father was admitted there. Doctors are good. But the nurses were rude and unprofessional. The toilet in the room was dirty and stinking. The pharmacy staff were also horrible. They make us wait for hours to deliver the medicine. The same goes for hospital canteen staff too. The hospital is costly. You should upgrade your service and infrastructure to be modern and unique. You have the potential.

Worst hospital. Poor Administration. Specialist doctors are the worst. Turn up late and leave early. visting doctors are even more worst, same case scenario. How long should the patients wait for these people. Nurses act as if they are super Doctors. No one is taught to be caring and loving to patients. Don't go to the hospital by mistake also

Worst Housekeeping and Manager ( Mr Shihab ) . We regret on visiting and getting admitted on Mother Hospital. We have a great respect on Dr Ali the chairman but the management of The hospital is the worst. Found Two Snakes in the Toilet and complained about it, they don't even care to take an action on it. And Mr Shihab, Project Manager claimed the its because of the weak drainage system of the hospital. Special rooms were stinky , dusty and hygienic. Got a bill of INR 98,000 and they are happy with it. Soon the videos and Photos of the very cute little snakes found in the Hospital will be shared on my Facebook and other Media groups.

My wife delivery was here recently. Pros: Experienced and great doctors. Doctors will try and encourage for normal delivery. Cons: 1. Long waiting hours for OP consultation, 2. Slow pharmacy process-need to wait so long to get medicine. 3. Nurses attitude needs to be improved in terms of customer/patient services. 4. Not a great hospital infrastructure. Recommendations: Implement systems to cut short OP and Pharmacy time. Training for nurses. Invest in hospital infra, interiors, medical rooms, medical equipments.

Dear Mother Hospital team, I would like to inform you that on 14th September 2023, my wife and I came to the hospital due to her stomach pain. She is currently seven months pregnant. We received excellent service from the doctors and nursing staff assigned to us. Additionally, it was beneficial to have drinking water available in each room. However, there are a few points that I would like to bring to your attention for ongoing improvement: 1. During peak working hours, please ensure that there is enough staff allocated to the pharmacy counter. 2. It would be appreciated if you could assess the condition of the rooms and adjust the charges accordingly. While the room rent cost us INR 2300, the facilities provided were subpar. 3. The frequency of housekeeping should be improved. 4. In order to facilitate waste segregation sustainability, bins have been provided in each room. However, it would be beneficial to have odor-free bins with lids for ease of use. I hope that you will consider the feedback provided as constructive and take the necessary actions promptly. Sincerely, Bystander

They don't have basic Quee system to enter drs cabin.patients are crowded in front of the cabin and they don't know when and what time their number will call. Very pathetic and worst system even Primary Health centre in my village having far far better than this hospital.Arrange atleast tocken display board or extra supporting staff to avoid pregnant wemen waiting in front of OPD. Try to update from 15th century to this century .Don't expect satisfying experience from this hospital.

The hospital staff , doctors and nurses are all very excellent. The only problem with the hospital is the pharmacy. Rude staff there, even if u are the only person to get medicine, they will make u wait for hours. 3 billing counters, they won’t even look at people’s faces or ask how may I help. One of the worst pharmacies. I think most of who visited the hospital will agree on this. Hope the management improves the same.

Unlike other hospitals, Mother hospital is spread over a large area. There are lot of departments and specialities. We visited gynecologist, one of the best in town. There is canteen facility and lot of parking space. Do check if this hospital is in the list of network hospitals of your insurance provider.

Worst experience The staffs sitting in the reception and pharmacy treated us very bad. My child was not able to stand since she was sick. The receptionist made us to run instead of giving correct instructions We were asked to get into the Causality Unit but still I was told to run from billing session to Pharmacy Though I paid the complete amount the pharmacist did not show any concern to give the medicine. We were waiting infront of the Pharmacy for over half an hour but still the two lady staffs were searching for something else and not giving medicine. During this entire period of time my child was lying alone the casuality unit Although I payed the complete Fee and medical Bill, due to the delay shown by the pharmacists I had to leave the hospital with my child to go to a better hospital for her treatment If they had brought their children and being treated like this, will they be satisfied with this kind of behavior!!!!!!!!!!!!!!!

There is only one toilet for outsiders, cleaners and for patients which looks very very dirty. Public bus stand toilets are far better than this hospital toilet. The hospital management doesn't even know the value of cleanliness. So if you are pregnent and suffering with Morning sickness 'get ready for a terrifying hospital visit'. You might need to visit washroom for multiple times, but can't even enter the toilet because of the smell and dirty situation.

Doctors are good but this hospital is a world biggest mosquito hatchary. Airholes and vents of the rooms are not protected with mosquito nets. You cannot sleep properly in any of the rooms. Its horrible🥵

I had mixed experiences here. I met with a very empathetic orthopedic doctor, security person and the care taker whom I engaged with during a short visit. However I had some other experience too, which might be a rare happening. So shared my feedback with the Hospital team. I feel the feedback/online system, the emails mentioned in the website and FB official page, are not responsive as I didn't even receive an acknowledgement. So sharing it as crisp as I can hoping this will be acknowledged. I registered and took a casualty file for my mother after discussing with staff nurse in casualty. But later the casualty doctor came and overly persuaded me to consult in OP, but considering her old age and vulnerability I was kind of reluctant. I was surprised when she manipulated my statement to staff nurse as "I told I wanted to consult in OP", and I corrected it that I didn't tell so. Added to that my mother gently denied to take the painkiller injection. She did so not because she didn't have pain but she was kind of ok with the pain in her foot which she had following a fall. May be provoked by these two, the doctor in the casualty literally shouted at my 72 years old mother, in the name of diagnosis. The doctor didn't use abusive words but spoke to us in a bizarre loud voice. She questioned why she was reluctant to take the jab in a rude tone and body language. She also made us visit OP due to the same reason, despite paying for the casualty as they confirmed initially. However the concern is not about we having to visit the OP or we having to pay for casualty, but about the young doctor not even maintaining the fundamental decorum while engaging with the patient. I request the management to keep the system on for acknowledging and addressing such a concern.

Very pathetic service provided. They were irresponsible in handling their patients. My cousin was admitted there for her delivery. And they didn't even bother about her condition and wellbeing. They didn't even provide genuine examination result to the family that were waiting outside the delivery room. She was so much in pain and was about to give birth and they didn't even show the manners to call DR. Anitha. I don't understand why this hospital was so much hyped.

Extremely pathetic soft-infrastructure, viz. Software, billing facility etc. Have to spend at lest half a day if you come here. Charging too much for medicine. Registration and consultation charges alone is 350. Worst hospital experience ever

Worst Hospital and worst experience...The Emergency department os very poor and pathetic..This hospital is running only for business. There is no concern or commitment towards the patients. They will act only according to the business and not for patient to revive from disease.

Good hospital facility. Dont expect best services always from the staff, there are times when strikes happens here. They have advanced lab facilities but most of the time I use to face delay in getting results . Personally I visit Dr Joy Chiriyankandath. He is really good in interactions. There is good canteen and clean mosque for prayer

The hospital is situated in good location with good parking space. But the hospital is not clean. And the doctor service is not good. Not recommended

Dr. Bindu Vargees is an amazing human being with hell of experience. The mental support she is giving to the patient and her family is very much appreciated.Doctors like her is the only reason this hospital is busy . Entire nursing department is careless and not friendly. Need to approach them several times to getting things done . Cleaning staffs were behave like the service they were doing in free of coast . Security staffs are pretending like the entire hospital is owned by their father . The mentality of the staffs needed to be changed . As they must understand that, they were part of a service industry which is the first priority of human beings in current world.

In the hospital, my wife delivered, but she wasn't happy with the doctor's mental support and she didn't recommend this hospital. Also, the hospital's cleanliness isn't great, there are mosquitoes all over the place, even though we came here for Dr. R. Raveendra Varma is a great doctor and very friendly with kids and parents. He is very precise in his estimate and is very confident in his in ability. It is important to check with the insurance team first if cashless payments are available. Parking facility is very good , nature friendly

Some Doctors are good but if you are planning for IP admission the facilities they are providing is pathetic. Bathrooms and rooms are dirty and without proper ventilation. But their bill stands with hitech hospitals in Kerala, high charges for most of the services. I was shocked by seeing the bill improper management only greedy about money. I don't think they are paying much for their staff too.

Worst hospital, If we book an appointment and confirm the time then al so need to wait more than3 house for consultation , and attenders(staff) behaviour is too bad. House keeping system also- specially bathroom cleaning .even Canteen counter staff attitude also below standard,

Worst experience with the staff! I would like to share experience i called their 24/7 number to book docter at 4 am as it was an emergency i wasn’t aware that booking starts at 6am staff who attended the call was so rude and replied like why did you call at this timing ? As if like i called her personal number to make an appointment!!! I can see many negative reviews on the same topic and its clear that staff working over there doesn't know how to handle patients!!

Not overly charged like nearby hospitals, staffs are pretty good but they should seriously take measures for excessive mosquito spread.

Came for blood donation as a donar...made it so miserable..waited for more than 4 hrs to make a decision on taking blood. As we donar, they don't give any importance for our time. Lost my entire day for this process.

This hospital , although having many departments and well known doctors of the region, is a classic example of mismanagement. There are no proper indicators (to find a particular section/doctor), staff' are generally delusional, no proper info and no proper queue. I had booked a scan and have been waiting for hours , in hall with very few chairs and a huge crowd. No idea when and how I could get it done. Covid protocols are just an illusion.

Doctors are good here. I think that is the only good thing on which Mother Hospital is surviving, definitely not because of thier Service. If anyone is getting admitted here, look out for CSSD charges in the detailed bill. Its is just a name to loot money from patients. It's a baseless charge. Rs.400 per day as per out bill. I met the PRO he said its Rs.1200 for all and is divided into the no.of days you were admitted in the hospital which is why its showing 400 * 3 for us. Double check your bills with detailed bill which you'll get from the PRO room. Food in the canteen is not hygienic. We found a cockroach in chicken curry and we returned it. Canteen cashier was showing off rude attitude later which I complained to the PRO and it got resolved.

Very much disappointed by the arrogance and impatience of DR Viswanathan of gastro department . Myself and my wife had come all the way from Chennai to see him and he was not willing to pay attention to my concerns but was judgmental of my facial expressions and gestures towards his arrogance . I believe that it is the duty of the doctor to listen to their patients irrespective of how much experience the Doctor posses . This is my first review in a public platform because myself and my wife had suffered for 2months and had consulted 3 doctors before giving our last shot at Dr Vishwanathan and was totally disappointed .One positive thing is that he had not prescribed any meds like other doctors but his arrogance and impatience can never be accepted .

Doctors are Good. But there is no proper procedure or order for OP patients. Oversmart people go first to see doctor and people with priority token wait outside for a long time. OP nurses should take care of this queue system.