1/5 Z K. 4 months ago on Google
Words
cannot
describe
how
unprofessional
the
staff
at
this
hotel
are.
After
a
long
day
of
travelling
my
pregnant
wife
and
I
arrived
at
the
hotel
wanting
to
stay
1
night.
Although
we
hadn’t
booked
a
room,
we
clearly
saw
there
was
availability
online.
We
asked
the
receptionist
for
a
room,
he
said
there
wasn’t
any
available.
We
showed
him
that
there
was
availability
online,
and
he
then
quickly
said
there
was
availability
for
only
AC
rooms.
The
price
he
gave
was
extremely
inflated.
We
insisted
that
he
give
us
the
non-AC
room
as
was
clearly
listed
online,
however
he
quickly
changed
the
online
status
to
“not
available”.
In
disgust
we
walked
out
of
the
hotel.
This
is
awful
customer
service.
The
receptionist
should
be
ashamed
of
himself
for
trying
to
extort
money
out
of
two
foreigners
to
his
city.
He
couldn’t
even
find
the
decency
to
be
honest
when
faced
with
a
pregnant
woman
who
was
so
clearly
tired
after
travel.
Never
in
my
life
have
i
experienced
such
inhospitable
and
dishonest
behaviour
from
a
well-established
hotel
before.
For
a
hotel
that
has
“International”
in
their
name,
they
have
fallen
way
below
the
standard
of
customer
service
that
is
accepted
internationally.
Shameful
is
all
I
can
say.