Featured Reviews


Frequently mentioned in reviews: hotel (26) good (24) experience (17) room (14) staff (13) service (12) stay (11) restaurant (10) star (10) excellent (9)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Malu M. 1 year ago on Google
    The worse, horrible and good example for a bad Hotel. Firstly they don't treat their employees well. I used to work there, service is really poor because no one gets their 100% salary. It's been more than 3 months still i haven't got my clearance.
    3 people found this review helpful πŸ‘

  • 1/5 joseph t. 9 months ago on Google
    Very poor hospitality Today I come to this hotel to write IELTS Exam for my daughter. I have come to pay my daughters required money to enter this luxury hotel. After leaving my daughter, I wanted to enter this restaurant. But their hospitality was that they asked me to go out after my daughter in at the reception itself. This is the first time I have experienced this kind of hospitality
    2 people found this review helpful πŸ‘

  • 1/5 Robinson N. 1 year ago on Google
    Horrible management. My guest had to wait 45 mins for the check-in. Said the system was down. They didn't have any idea which room was occupied or not . Water was blocked in the bathtub with no shower curtains. The receptionist wasn't even concerned when i mentioned this to them . We told them clearly about payment when checkout, but they lost all the info and asked the guest about payment
    1 person found this review helpful πŸ‘

  • 5/5 Rohith S. 1 year ago on Google
    Visited with family, enjoyed the luxury and service. Good interior and clean rooms. Friendly staff and hospitality. Nice view and is at great location.
    1 person found this review helpful πŸ‘

  • 5/5 Narayanan M. 1 year ago on Google
    A good hotel. The hotel is very near Kokkala Junction and if one is reaching the hotel via the road junction in the evening, one can expect a traffic jam. Buffet breakfast is from 7.30 AM, but the buffet was not fully ready at that time.
    1 person found this review helpful πŸ‘

  • 5/5 Reddu R. 9 months ago on Google
    Joys palace is the one of the best property that I had visited. I had buffet on this Saturday The food was Awesome especially the honey glazed cauliflower, and the dish with mutton woww ..no words to say . Thanks to the chefs who arranged a wonderful Buffet .❀️I l will visit again.❀️❀️❀️❀️❀️

  • 5/5 V Senthil K. 1 year ago on Google
    The 3 Ladies in reception are excellent and caring with good hospitality. Very Nice people with helping nature

  • 1/5 San G. 1 year ago on Google
    To be honest this hotel should not be listed under 5star at all. 2nd point they don't even bother to Greet the visitors in 1st visit and basic expectations is to escorts the visitors till there room but they dint even had courtesy to ask for the same ... discusting attitude of the staff.. Early morning visit and the host or the attender at reception is so very attitude person. 3rd point food if ur order pls be ready to eat a blunt taste even it's named as pulav. They only serve steamed rice... if u ask for panner pulav it will just be steamed rice mixed with fried panner and onion nothing else . And morning breakfast had hair on dosa what a 5star hotel ....serves these kind of hygiene. No to this hotel next time.

  • 1/5 Joash J. 1 year ago on Google
    They made us wait till 45 mins for a pre booked room. They told the system is down and they dont have reservation data. Remember this is a three star hotel and they dont have any hard copy for bookings. Rooms were of low quality bath tub was dirty and water was leaking. Cheap hotel , stay here only if you have no other option.

  • 2/5 Balaji P. 1 year ago on Google
    We booked this hotel over Christmas 2022. Rooms and toilets were clean but the service is pathetic. AC in the room is a disaster - very old machine - you set something and something else happens. It has its uncommon ways to switch it off. Hardly anyone speaks anything other than local language in house keeping. On top of it they are pathetically slow. I can’t say about food but we ordered just one brownie and it was terrible to taste and overpriced for a small piece. Gave us an overall experience of a good three star hotel. But why do you then pay a heavy tarif ?? To top it all - one man comes in at 3 AM to ask if we asked for AC repair. Next night there is a party on the floor above 10th floor. We have to shout before the noise stops at 10.30. Despite telling them to maintain some calm so that we can sleep, there is so much noise of furniture being dragged around after the party - this is 11.30 AM. Why do I pay 4500 a night if I can’t even sleep properly?????? Can the management return the money paid if it even cares about customer satisfaction?

  • 4/5 JAYACHANDRAN.R (. 1 year ago on Google
    Though a bit more attention to details can improve the hotel rooms, in general it is good. Breakfast was really good.

  • 5/5 PRANAV M. 10 months ago on Google
    Magic Holidays platinum member:- A Stellar Experience: Exceptional Stay, Room, Food, and Service! I recently had the pleasure of staying at Joys Palace hotel and I can confidently say that it was an extraordinary experience from start to finish. Every aspect of my stay, from the room to the food to the service, exceeded my expectations and left me thoroughly impressed. First and foremost, the room was absolutely luxurious. The moment I stepped inside, I was greeted by a beautifully designed space that exuded elegance and comfort. The furnishings were top-notch, with a plush bed that provided the perfect night's sleep, and the room was meticulously cleaned and well-maintained. It was evident that great attention was given to even the smallest details, creating an ambiance of sophistication and relaxation. The food at the hotel's restaurant was a true culinary delight. The extensive menu offered a diverse range of dishes that catered to all tastes and dietary preferences. As a food enthusiast, I was thrilled by the quality and presentation of each meal. The ingredients were fresh, flavors were perfectly balanced, and the presentation was exquisite. The chefs truly showcased their expertise, and it was evident that they took great pride in delivering a memorable dining experience. The service at the hotel was unparalleled.

  • 4/5 Vinod V. 2 years ago on Google
    This property was the only five star hotel in Trichur. This time the property disappointed me when I checked in. The higher category of room did not have a mini-bar (refrigerator) and some basic housekeeping amenities (milk powder, room slippers etc). I received a call from the guest relationship manager on the very next day and I raised these concerns and it was addressed immediately. The refrigerator was kept before that itself (on demand). The bed, linen, towels are neat and clean. Food is reasonably good (complimentary breakfast and in room dining) and I appreciate the in room dining staff who told me a particular fish I ordered is frozen, not very fresh. There was no luggage assistance. Front office executives are friendly and helpful. They currently do not have their Bar license, hence no liquor is available.

  • 4/5 Bharath S. 10 months ago on Google
    I occasionally order take outs from the restaurant here. The food is of good quality and tastes very good except a few items. Beef ularthiyathy and tribal chicken are two dishes I would stay away from. Rest everything is top notch. Biriyani here both mutton and chicken is very good.

  • 3/5 Jijoraj A. 9 months ago on Google
    The interior and premises are kept well. The staffs are polite and courteous. The place has got good parking space. The food cost is average compared to the star rating of the restaurant.

  • 5/5 Sajan M. 11 months ago on Google
    Visited the place for having dinner at the restaurant. Very authentic food Buffet was also good Desserts could be better though Ambience is great befitting a 5* hotel Parking is fine Service can be improved a little Good Recommended

  • 3/5 Sanjay A. 7 months ago on Google
    I stayed at this property for a day. Service and food was excellent. However, sadly we had lot of drunk noisy neighbours making a lot of disturbance at night. I was finding it very hard to fall asleep. It would be good if property can take steps to avoid this kind of a behaviour in the future.

  • 5/5 Bessy N. 7 months ago on Google
    Good food and generous serving. Wash area can be maintained a little better. Since the floor was wet , a lot of muck from people footwear was there on the floor. Also the floor had become slippery. Having plastic mats on the floor will prevent slippage .

  • 5/5 sneha j. 3 months ago on Google New
    Had a fantastic buffet experience at Joys with my friends. The food was excellent, and the service was top-notch. The standout dish was Chef special Velluli fish.The staff's warm hospitality and attention to detail made us feel pampered.overall a memorable experience and I highly recommend..

  • 5/5 archana m. 3 months ago on Google New
    Had a fantastic weekend buffet experience at Joys with my family. The food was excellent, and the service was top-notch. The standout dishes were the Mutton Rogan Josh and Vegetable Biryani. I was so engrossed in enjoying the delicious spread that I forgot to capture any pictures. Highly recommended!

  • 5/5 Jaanu M. 3 months ago on Google New
    Had a pleasant dining experience. Awesome food and friendly staff. We had a lovely time there. Its a good place to spend time with your family and friends.

  • 5/5 ANTONY J. 4 months ago on Google
    Stayed with family... Nice Hotel Room spick and span Staff cooperative Altogether good Swimming pool is full of leaves.. Pool is to be cared a little more. Bucket may be provided in wash room... Recommended for a peaceful stay. Location is the best

  • 5/5 Ellathuparambil A. 5 months ago on Google
    I have come for Life insurance corporation meeting. Had very wonderful experience. Coordination of the staffs from restaurant meeting hall room were excellent. Hope to visit this place again. Everything was so convenient. Front office staffs were very helpful

  • 5/5 sathyaok d. 4 months ago on Google
    This is really amazing when I stay in this wonderful hotel. Good is fantastic.. I love this Kerala authentic taste. Staff are very warm n affectionate. Must visit this place again and again Thanks to all n my best wishes too

  • 5/5 Arun K. 1 year ago on Google
    Went for official work and stayed on the eleventh floor where the view was beautiful and pool also available. Rooms are about sanitised and very clean including restrooms. Balcony and pathways were quite silent.

  • 5/5 Girish m. 2 years ago on Google
    The rooms were clean, very comfortable, Calm & quite place to relax . Front Office staff were extremely accommodating Especially Ms. Ebi & simy . The food in the restaurant was great . We used the gym , it was well equipped & had an instructor too . My wife got a relaxing & soothing full body massage from the Ayurveda in the hotel itself. We had a wonderful experience altogether. We will definitely choose this hotel again & recommend this to our family & friends .

  • 3/5 Paul P. 2 years ago on Google
    I went to attend a wedding lunch .The food was horrible. May the hotel allowed an outside catering company. The staff were very unprofessional. The restrooms of the wedding hall was locked. We had to request the available staff to open it. Someone showed up after a long wait to open it. They won't apologize for our inconvenience.

  • 5/5 Vidya S. 2 years ago on Google
    Could be a part of the open air live barbecue dinner hosted by Joys palace. Need to mention, the ambience was simple and elegant. Staffs were very friendly especially Mr. Arun. He needs a special mention as he took extra pain to keep us feel at ease. The food was delicious and cooked to perfection. Salads and soups also added to the happiness of our taste buds. The lights and the pool side feel was good… Thanks a lot Team JOY PALACE for making our day special.

  • 2/5 Beyon S. 2 years ago on Google
    I had huge expectations regarding the Christmas buffet lunch they served A special buffet is what they had advertised But turned out as a disaster Turkey was the main dish they served but it was not cooked properly I had even told the concerned people regarding the cook of turkey which they just ignored Very less items were there in the 'special' lunch Dessert section was a joke They had kept cut fruits for ice cream near that but it git over really fast and we had requested them to add more cut fruits but was ignored by the staff big time πŸ‘Ž They had live counter for fish fry and cutlet Fish fry was as thin a slice of lemon and cutlet was semi burnt On top of all this they charged 999 per person So felt like got scammed

  • 4/5 Raghavan K. 2 years ago on Google
    Good ambience, but rooms are not 5 star standard/quality. Housekeeping needs improvement. Toiletries are not kept in the rooms

  • 5/5 Pranoj F. 2 years ago on Google
    Awesome food and very friendly and supportive staff... Thanking the GM and other staff for giving us the special care on my daughter's first B'day event...

  • 2/5 jessil c. 2 years ago on Google
    Organized an event 2 week back at this hotel. Staff attitude very bad. Frequent power failure. Took 30 min to serve a black tea for chief guest . Rooms and facility good.

  • 1/5 Hibiscus G. 2 years ago on Google
    Does not deserve to be 5 Star Rated. It is horrible place. The tap water was muddy and I had no option but to allow the tap water flow down - 200 liters plus. Food menu was for namesake. The restaurant did not have 80% items out of the menu. Horrible experience.

  • 5/5 vivin s. 2 years ago on Google
    Just wanted to share that the pre wedding function of my sister arranged in pool side (9/2/22) and the wedding arranged in house of nobles banquet hall and highness banquet hall (10/2/22) went really well. Thank you Joys palace, thank you Mr Jain

  • 4/5 Akhil J. 2 years ago on Google
    Quite nice over all, but could hear people in other rooms

  • 5/5 Prajeesh R. 1 year ago on Google
    Excellent hospitality and very friendly staffs. A nice hotel in the centre of the town with adequate parking space. Ambience is amazing..

  • 1/5 Ashwini S. 1 year ago on Google
    Took family since it was my little sisters b'day. Asked for a pastry option since it was bday and i personally walked up to the counter. They said only pineapple pastry is available which was fine with me. Said please bring it with a candle since it was a surprise. Ordered food. Saw pizza and pasta feast. Ordered one biriyani aswel. Fish biriyani was sweet with too much of caramelized onion. Pasta was too too bad. Pathetic I would say. It was tooo runny and too much of fresh cream and no cheese whatsoever . No cake was given as per the order. Said it was over. Told the waiter the food was bad. He said ok.. No sorry as well. Wish there was an option to give -10 . Can't imagine how come this is a 5 star hotel when food, ambience , customer service everything is poor

  • 5/5 Pyari K. 1 year ago on Google
    Stayed here twice. Once with family and once alone. It felt safe to stay there as a single woman traveller. Restaurant was good too.

  • 4/5 Cathlin P. 1 year ago on Google
    A nice place for Team dinner! Ambience is amazing.. Liked the way they have set up the dining place! They do arrange buffet in weekdays on prior notice. About the food.. Tomato soup was yummy.. salads were surprisingly tasty and too good.. dragon potato was a good starter! Lal maas that is mutton curry was average.. flavour was really pungent and oily! The best part was the chicken kebab.. it was delicious! I would definitely go for it the next time. foodie_kochie ☺️✌️

  • 5/5 CA M TAMIL S. 1 year ago on Google
    Nice property. People are very friendly. Booked over phone. Stayed for a day. Will stay again..

  • 5/5 Mano G. 1 year ago on Google
    An excellent 3 star facility. with an elegant view of the entire city. I regularly hold few sales meeting and training here the service from a small tea all the way to the top is excellent and unconditional. I just love it and anybody having second thoughts if its okay or not take my word for stay , function etc this is an awesome experience

  • 5/5 Tres Beau by Aadharsh S. 1 year ago on Google
    Chef Vijay Singh is amazing. He goes the extra mile in curating what you love & plates it with passion! Amazing team & the management is really keen on maintaining quality consistently.

  • 5/5 sana F. 1 year ago on Google
    My experience with the banquet for parties has been extremely good. We host a lot of events here . Services are well catered to and everything is done professionally. Location is best as its centrally located with a good parking space. All the halls are clean and near with wash and washroom facilities. Staff are well mannered and are ready to help. Keep up the good work

  • 4/5 A J. 1 year ago on Google
    One of the best places to accommodate your friends and family. I happen to book the entire floor for my wedding. My guests enjoyed the ambience and all of the w ere cherished to see the grandeur of the state of kerala. I would highly recommend this hotel if you want to experience the grandeur and heritage of the traditional kerala culture. It's a 5 star rated Hotel.. Live life palace style

  • 4/5 Dean M. 1 year ago on Google
    Attended a marriage function at 15/01/2023, Good parking space, nice food, medium spaced hall and nice ambience, near to sakthan bus stand, Thrissur

  • 5/5 najula m. 3 months ago on Google β€’ 1 review New
    I recently had a delightful experience at Joys Palace Hotel, and I must commend the restaurant staff for their exceptional service. The team was attentive, friendly, and went above and beyond to ensure a memorable dining experience. Their knowledge of the menu and willingness to accommodate special requests truly stood out. I highly recommend the restaurant for its outstanding service and delicious offerings.

  • 4/5 Amarja G. 4 months ago on Google β€’ 2 reviews
    Good and pleasant stay. Staff is also very courteous and prompt. Breakfast buffet spread had good variety and was sumptuous. Few things for improvement - should keep more than one bottle of water in a room per day and some more attention to bedsheet cleanliness is required. Rest everything is nice.

  • 5/5 Suny A. 2 months ago on Google β€’ 2 reviews New
    I had an excellent experience and the staff, particularly the staffs at reception and the lady in housekeeping, stood out for their exceptional service. Her attention to detail and friendly demeanor greatly enhanced my stay. Kudos to the hotel for having such dedicated and courteous staff members who contribute to a positive guest experience.hadna very pleasant stay😊

  • 4/5 Nisanth M R. 2 months ago on Google β€’ 2 reviews New
    Spent there 2 nights & 3 days in connection with a program. Rooms are very clean & neat. Services are excellent. Very much happy with the food too. The only drawback I feel is that there is no pool available.


Call +91 487 242 9999 Open on Google Maps

Amenities


  • Hotel
    • βœ“ Free Wi-Fi
    • βœ“ Free breakfast
    • βœ“ Free parking
    • βœ“ Accessible
    • βœ“ Outdoor pool
    • βœ“ Air-conditioned
    • βœ“ Laundry service
    • βœ“ Room service
    • βœ“ Kid-friendly
    • βœ“ Restaurant
    • βœ“ Airport shuttle
    • βœ“ Spa
    • βœ“ Fitness center
    • βœ“ Bar
    • βœ— Pet-friendly

Trends



Last updated:

Similar places



Similar Hotels nearby

Casino Hotels Ltd. image
1
Casino Hotels Ltd.
Hotel
Simple quarters in a straightforward hotel with dining, a bar & a cafe, plus a conference centre.
$22/night
3.90 (4.2K reviews)
Hotel Dass Continental image
2
Hotel Dass Continental
Hotel
Unpretentious hotel offering simply furnished rooms, as well as a bar, restaurants & event space.
$35/night
3.90 (3.6K reviews)
Trichur Towers image
3
Trichur Towers
Hotel
Informal hotel offering a restaurant, a gym & an Ayurveda centre, plus free parking.
$25/night
3.90 (2.3K reviews)
Hotel Merlin International image
4
Hotel Merlin International
Hotel
Bright rooms in an unassuming hotel offering a casual restaurant, plus free breakfast & parking.
$30/night
3.80 (2.3K reviews)
Ashoka Inn image
5
Ashoka Inn
Hotel
Basic hotel's restaurant serving European, Chinese & Indian fare with live weekend music.
$33/night
4.00 (1.9K reviews)
Last updated:
()