Modest hotel with free breakfast Hotel Merlin International - in Trichūr, India
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Poothole Road, opp. Railway Station, Poothole, Thrissur, Kerala 680004, India
Contact+91 97456 82444
Rating on Google Maps3.80 (2164 reviews)
- Free Wi-Fi
- Free breakfast
- Free parking
- Laundry service
- Room service
- Kitchens in some rooms
- Airport shuttle
- Fitness center
ReviewsFrequently mentioned in reviews: staff (6) small (6) customer (6) good (7) room (7) service (7) manager (7) experience (9) rooms (11) hotel (16)
5Pratap Nagaraj R. 1 year agoGood hospitality, friendly staff an well cleaned rooms must recommend for tourists boarding thrissur …keep up the good job guys
5T R V. 10 months agoNice bar, both Ac and Non Ac, rooms are extra ordinary, premium rooms are available there, there is quiet big open stage for marriage and other functions, can accommodate many vehicle because of big packing.
4Gautam S. 10 months agoRoom was small but neat.. Reception staff and security were friendly and helpful. Hotel is located at walking distance from Thrissur railway station.
4Kavya S. 7 months agohad a good experience with this hotel ...services they provided is of the good quality...rooms were ok..and food was also good, location wise its very convenient.. I like Hotel merlin international very much especially there room. Staff is also very friendly...Hotel merlin international is clean and well decorated.
4Dhanesh V. 8 months agoThis hotel is located in a vast space. Great parking space well maintained exterior etc are the attraction. Visited On the rocks lounge bar also providing great ambiance inside..
4Felix A. 1 year agoVery nice ambience @night. Very caring Manager Reji n staff. Awesome place for gathering. Chart ur programme d day before n that's done
3Badmintonboy “The Honest R. 1 year agoThe main reason I’ve given 3 stars is because there is not lift facility in this hotel. I’m quite surprised with that. How can a 3 star rated hotel b without a lift! I don’t know is there any criteria under it but this hotel doesn’t have a lift. You have to take the stairs. This hotel is not a new building. It’s an old building and They have renovated it. Check in was not that smooth, I had to wait around 10min for the procedure to get over. Receptionist was polite. Inside the room it’s kinda mixed experience, I mean as they have renovated you can actually see some things are really old. Eg the switch boards are of old types inside the cupboards was not that clean. Rooms are small with a small tv. You even have a small fridge with nothing in it. No goodies Bathrooms are clean and tidy. But as I told you some parts have to be changed for eg the toilet shower was almost broken. You get a hair dryer and other toiletries. One of the major advantage of this hotel is , it’s very close to the west entry of the Thrissur railway station and you have a ticket counter as well. I basically dint have any issues with the bar. Hope you all had a small picture NOTE:- This is my personal experience and others may have a different opinion.
3Aravind P R. 4 months agoBig parking and open area for wedding receptions and events… rooms are just ok… not that big or comfortable just ok if one night sleep over… very delay for room services… staffs are very less for service… breakfast options are very less…
3Big J. 9 months agoGood for traveling personals for a short stop to sleep. Ample parking. Though linen is ashed it's all discolored. Nirmal Staff behaviour is pleasent and friendly. But the manager/ senior position holders must be trained to deal with customers politely and cater to customer request.
3Alwy P. 11 months agoThe high price and the service doesn't add up. The room wasn't properly cleaned. Bed linen felt damp and there was this musty smell all over. Service was okay. One day stay includes breakfast in the morning which is served only after 8am. Better to do the direct booking through phone. In online bookings there's discount but it's only for 12 hours. Location is very accessible. It's right behind the railway station. ♿🚫 Wheelchair accessible and entrance is only there. There's no lift and all the rooms are from 1st floor.
3Bibu B. 7 months agoWe visit this hotel at least once a year to spend a weekend and chill. Its always been a great experience and this time was no different. The rooms are good. Reception services, room service, house keeping are all excellent. Very well trained and responsive staff. The choice of restaurants is also good but we normally eat the buffet at Citrus. It is superb, especially Excellent service too.
2Pravin K. 10 months agoVery poor rooms, hotel ambience looks rich but rooms and facility soo poor... Morning breakfast was very average not able to eat comfortably after seeing some small flies siting on omlet and bread roast
2Sandeep Kumar D. 4 months agoVery old room. AC also they kept at 26 degree, we can't change the AC settings. AC is not at all cooling
1maheswari m. 7 months agoOne the most money minded hotel i have came across, such a bad liers. They initially said for my requirements the rooms will be charged X amount and when i asked discount they said i can talk to manager. He said we will arrange complimentary breakfast but no discount and i said ok. After that i got a call from a person asking for confirmation and i said yes. Again i get a call from them stating that the rates are increased by 5k from the initial mentioned. When i spoke again the Manager shouted and spoke very rudely asking us to cancel. Such a bad experience. Please don't go to this hotel
1sajin p. 1 year agoTerrible hospitality. Facilities look really good but the customer dealing by the manager is really pathetic. They will come up with unusual terms and conditions in the last minute and as a customer, we will have to deal with all these end of the day. I don’t recommend anyone to plan any function/ celebrations there. The attitude in customer dealing is really pathetic. My personal experience: We had to cancel our planned event there in the last minute due to the arrogance of their customer relations management, which is very disappointing and forced me to compromise on plans with other alternative arrangements in the very last moment.
1ASWIN B. 1 year agoThis hotel doesn't care about their customers, they just demand things to be done by customers; even though its their responsibility. Neither the Manager nor the staff know how to communicate , let alone function as a hotel. The audacity with which they ask for it made me realise , why should i pay for this zero hospitality, no customer support . Didn't checkin ,left the hotel and booked another.
1ANWAR S. 1 year agoMy wedding was held there. Don't know where to start from, 1. The manager is unbelievably unprofessional, lied to us about the menu and charged extra because apparently the headcount was higher. 2. The decoration team had horrible experience 3. DJ team had the same horrible experience
1K. 5 months agoVery bad experience with a very high price. We paid 2200 for a room that is not worth atleast for 1000. Room was much poor and not cleaned well. When we do complaint, their response was like all it's our mistake. Manager should be trained for how to behave.
1Nikhil R. 5 months agoHorrible service. AC doesn’t work. Rude staff. Try to find another place, don’t stay at this hotel. Looks beautiful from the outside but don’t fall for the bait. I would rather suggest you to stay at railway station rather than throwing 2.5k for a terrible service.
1Radhika U. 1 year agoThe service is super bad. The manager there is very unprofessional. I conducted my wedding there and the manager was very rude to my husband and father. He switched off the mike while the person was talking and refused to provide food towards the end. Please never ever conduct any function here. The manager lied from the beginning about the price per plate . The most unprofessional behaviour i have ever seen. And this was not just my opinion , the event planners and photographers also had similar issues with this guy.
1Anuradha Siddharth N. 5 months agoPathetic! One of the dirtiest rooms I have come across...They charge in thousands but services are worth a few hundred. The snacks in the minibar are about to expire, the washroom was not cleaned. Used body washes were kept. The balcony door has gaps in it. The coffee mugs had spots. Toilet paper was a used roll... So I would never recommend this place. On complaining about this to MakeMyTrip, they were nice enough to help us with a complete refund although the hotel management refused.
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