1/5 Jithin R. 2 years ago on Google
Unprofessional
Hotel
Management.
Won't
recommend
this
property
in
my
life.
we
arrived
at
the
property
on
sunday
23rd
Jan
2022
(Partial
Lockdown)
called
by
the
Kerala
government
authorities.
We
arrived
at
around
morning
11'O
clock,
their
their
main
gate
remainend
closed
and
suddenly
the
security
staff
opened,
we
were
invited
to
their
lobby.
Once
we
entered
inside,
frankly
saying
it
was
quite
disappointing..
1.No
staff
at
the
front
desk,
even
the
lamps
were
nor
working
(probably
a
good
decision
against
party
of
coat
cutting)
Ok
leave
it!!
it's
fine
for
us.
2.When
the
person
approched
to
us,
we
were
presented
the
room
reservation
voucher
to
him.
3.suddenly
the
gentleman,himself
boasting
as
he
is
the
property
Manager!!🙄🙄
replayed
that
we
are
not
holding
any
such
room
reservation,
such
a
way
that
we
were
begging
like
a
street
dog.
4.Saying
that
owing
to
lockdown
case,
none
of
their
staff
were
available
5.Even
every
people
who
viewed
news
or
media
that's
tourist
or
a
weary
traveller
which
holding
prior
hotel
reservation
will
allowed
free
to
travel
&
stay
throughout
the
state
atleast
this
particular
date.
👉In
Short,
this
Kabgappadans
Residency
hotel
&
group
only
looking
their
BAR
revenue
&
their
attached
property
(Fuel
station).
so
i
found
net
Zero
value
in
their
client/guest
service.
Please
do
train
your
team
members,
unless
you're
get
scrued
from
face
of
industries
very
soon...keep
it
mind
that's
"customer
is
King",
not
a
BOSS