Malabar Gold and Diamonds - Thrissur image

Malabar Gold and Diamonds - Thrissur

Jewelry store Jeweler Watch store Mine

One of the Most Reviewed Jewelry stores in Thrissur


Address

Xix/441/1,2, Sankara Iyyer, Junction, MG Road, Sreenagar Colony, Thrissur, Kerala 680004, India

Website

www.malabargoldanddiamonds.com

Contact

+91 487 243 9800

Rating on Google Maps

4.80 (1.8K reviews)

Open on Google Maps

Working Hours

  • Thursday: 9:30 am to 7:30 pm
  • Friday: 9:30 am to 7:30 pm
  • Saturday: 9:30 am to 7:30 pm
  • Sunday: 9:30 am to 7:30 pm
  • Monday: (Christmas Day), 9:30 am to 7:30 pm, Hours might differ
  • Tuesday: 9:30 am to 7:30 pm
  • Wednesday: 9:30 am to 7:30 pm

Featured Reviews


Frequently mentioned in reviews: gold (41) service (29) experience (28) Malabar (27) good (26) customer (20) collection (18) Good (16) Gold (15) Thrissur (14)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Fasil M. 1 year ago on Google
    I strongly doubt the quality of their products. One of the gold chains we bought broke in 3 days! Replaced with another one which they advised as stronger chain, is broken as well in 12 days! Another interesting thing is, when we went second time, we chose a chain, which had an issue with one the rings of the chain. Salesman said it is fixable and went with it and came back with two broken pieces of that chain!! I won’t recommend this shop at all.
    7 people found this review helpful 👍

  • 1/5 vidya p. 1 year ago on Google
    Waited 30 mins to be served at a shop which i frequent whenever am in kerala. Very very disappointed as had taken my sister and my brother-in-law giving them great reviews of my past experiences! Will think twice before another malabar visit!
    6 people found this review helpful 👍

  • 1/5 SS S. 1 year ago on Google
    I have been a big fan of Malabar Gold and all my gold purchases have been from Malabar. So I recommended them to my mother and sister. They visited this shop today and got a very bad service from the personnel at this location. Employees had too much of an attitude to serve their customers in a fair manner!! Unacceptable, if this is how you treat your customers, I would be happy to terminate my patronage to Malabar Gold. I hope the owner reads this feedback and takes corrective action to train employees on the importance of service and treating all customers fair and equal!!!
    6 people found this review helpful 👍

  • 3/5 Arun D. 3 years ago on Google
    Sundays were open and went for exchange of gold. Collection is less for low weight ornaments. Maintaining less stock due to pandemic situation. Staffs were trying to be friendly and trying to satisfy customer which is the worst. When asked for more variety, always say sold out and need to select from available stocks. Staffs were not arranging seats for customers and as crowd increased, need to hold on to our seats to sit. Parking space is available and only thing they do is allow anyone coming after entering details. Not maintaining the customer count inside showroom. Anyone can go inside and never worried about the number of people inside it. Some floors they turned off A/C and room temperature was high because of closed centralized A/C rooms. Delayed billing experience. Took almost 45 min to get the bill and need to wait inside as crowd grows.
    5 people found this review helpful 👍

  • 5/5 Rahul 8 months ago on Google
    Exceptional Experience at Malabar Gold and Diamonds Thrissur - Highly Recommend! I had the pleasure of visiting Malabar Gold and Diamonds in Thrissur with my family today, and I must say it was an unforgettable experience. We were on the lookout for a special gold ring, and thanks to the outstanding assistance provided by the salesman, Prasanth, our shopping journey was nothing short of delightful. From the moment we stepped into the store, Prasanth's warm and welcoming demeanor immediately put us at ease. He was extremely attentive to our needs and patiently guided us through their impressive collection of gold rings, offering valuable insights and expertise to help us make the perfect choice. Prasanth's in-depth knowledge of the different gold designs and gemstones was evident, and he took the time to explain the significance and quality of each piece, allowing us to make an informed decision. His dedication to ensuring customer satisfaction was commendable, as he went above and beyond to cater to our preferences, without any hint of pushiness or sales pressure. Moreover, Prasanth's genuine interest in understanding our tastes and requirements made the whole experience personalized and enjoyable. It felt like we were shopping with a trusted friend rather than a salesman. Not only was Prasanth an excellent guide in the world of gold and diamonds, but he also showcased a high level of professionalism and courtesy throughout our interaction. His patience in answering our numerous questions, no matter how trivial they seemed, showcased his dedication to customer service. The store itself was immaculate, with a wide variety of beautifully crafted jewelry on display. The staff members were all courteous and ready to assist, but Prasanth's exceptional service truly stood out. In conclusion, our visit to Malabar Gold and Diamonds Thrissur was made extraordinary by the invaluable assistance provided by Prasanth. We left the store with a stunning gold ring that exceeded our expectations, and more importantly, with a feeling of satisfaction and gratitude for the exceptional service we received. I wholeheartedly recommend Malabar Gold and Diamonds in Thrissur to anyone in search of exquisite jewelry and top-notch customer service, particularly with the assistance of Prasanth, whose dedication and professionalism are worthy of high praise. Thank you for making our day truly special!
    4 people found this review helpful 👍

  • 4/5 Sujai S. 4 years ago on Google
    Good customer care service
    4 people found this review helpful 👍

  • 5/5 ASWATHI M. 4 years ago on Google
    It is nice to know that your company takes the time to get to know their customers. I am very pleased with my purchases and will definitely order in the future and will pass y my experience to others so that they may also go shopping
    3 people found this review helpful 👍

  • 5/5 ANJALI N. 10 months ago on Google
    I am delighted to provide this review for an exceptional gold salesperson ( Rajesh S) who recently assisted me with my purchase. This individual's outstanding service and expertise left a lasting impression, and I couldn't be more satisfied with my experience. From the moment I walked into the store, the gold salesperson's professionalism and knowledge were apparent. They greeted me warmly, taking the time to understand my requirements and preferences. When it came to pricing also, the salesperson demonstrated fairness and flexibility. They worked within my budget, providing alternative options without compromising on quality. They genuinely cared about finding the right piece for me, rather than simply making a sale. I wholeheartedly recommend them to anyone seeking a remarkable gold buying experience.
    2 people found this review helpful 👍

  • 1/5 palak k. 2 years ago on Google
    Worst Service i have been experienced from Malabar Thrishur the staffs are very Rude They treated our family very badly waited there for more then 5 Hours to get things done . As well i was an regular customer of Malabar before and these kind of service happened to me and For the exchange of Gold they give me postdated checque of 12 Days for an small amount these is the Worst Jewellery branch of Malabar i have ever seen .The Staff Attitude is not friendly at all Very much Rude .
    2 people found this review helpful 👍

  • 1/5 sree k. 2 years ago on Google
    Very high making charge as compared with other jewellers ... Above 16% making charge even for normal simple chains... When asked branch manager, he told that they will make some discount but once we got the bill there were nothing made as discount.. very bad experience
    2 people found this review helpful 👍

  • 4/5 ARUN J. 4 years ago on Google
    Good jewellery.lot of collections.Staff behaviour is very good.Parking facility available.
    1 person found this review helpful 👍

  • 5/5 Sreelakshmi A. 1 year ago on Google
    Dear murali sir best collection and good service thank you for your valuable service and supporting me to select your shop best ornaments.
    1 person found this review helpful 👍

  • 5/5 Lalitha R. 1 year ago on Google
    Joseph Raj was very helpful, explanatory about product, fast services.He is cooperative, friendly and mingle ver easily. Such person should be there is every organisation. Thanks u soo much.
    1 person found this review helpful 👍

  • 1/5 Allwin M. 4 years ago on Google
    Very bad service..... No proper communication.....
    1 person found this review helpful 👍

  • 5/5 Geeverghese C. 1 year ago on Google
    Better experience with your manager sri. Joseph Raj Paul in all time. Also really appreciating the sales manship. Smart behavior. Keep it up. Thanks
    1 person found this review helpful 👍

  • 5/5 SunshinenButterflies 1 year ago on Google
    Thank you Amulya for your exceptional service yesterday! You made it so easy to purchase with your suggestions and recommendations! Really appreciate it! Malabar gold and diamonds is my go to place for Gold shopping in Thrissur! They accept international credit cards - visa and Mastercard! Thanks!
    1 person found this review helpful 👍

  • 1/5 George 4 years ago on Google
    These shmucks showed no interest when I visited this store to purchase a small chain. I was there at the store with my mother, brother and sister in law from 2:30pm on 21 Dec, 2019. Check your CCTV footage and see the lackadaisical attitude of the sales man. He was hardly with us. And sorry, I don't really have the time to call or mail the complaints. Kannur Malabar gold is from where we had taken a chunk of our wedding gold and people were really nice. May be it's a de facto rule from the management to pay less attention to customer who intent to buy less .
    1 person found this review helpful 👍

  • 1/5 manjith b. 4 years ago on Google
    Today I visited Malabar Gold and Diamond with my family. One of the male staff in the watch section asked too many personal questions, including our whereabouts that had nothing to do with the sale. Very irritating behavior. Better employee training required, else customers won't return.
    1 person found this review helpful 👍

  • 5/5 THR N. 3 years ago on Google
    Aaa
    1 person found this review helpful 👍

  • 5/5 BINNA B. 4 months ago on Google
    We recently had the pleasure of being assisted by Mr. Jibin at Malabar Gold & Diamonds . His extensive knowledge of jewelry and attentive service made our shopping experience truly enjoyable. Jibin patiently guided us through various options, providing valuable insights that helped us make an informed decision. His professionalism and friendly demeanor created a welcoming atmosphere. We highly recommend Mr. Jibin for anyone seeking a personalised and knowledgeable jewelry shopping experience.
    1 person found this review helpful 👍

  • 5/5 Anjana M. 10 months ago on Google
    The best jewellery that gives 100x satisfaction. Good collection and my first option for purchasing my most favorite. No words to say about their staffs, they will guide us to pick the best. Especially I need to mention the name of Anuraj, who is really good in picking the best jewellery for us. Thank you Malabar for the wonderful collections, especially the brand curated 'Ellen collection'.
    1 person found this review helpful 👍

  • 5/5 Harish m. 6 months ago on Google
    Absolutely stunning jewelry! I recently purchased a beautiful necklace from this store, and I couldn't be happier with the quality and craftsmanship. The design is elegant and timeless, and it sparkles brilliantly. The staff was also very friendly and helpful. I highly recommend this place for anyone looking for exquisite jewelry.
    1 person found this review helpful 👍

  • 5/5 Suna R. 5 months ago on Google
    I had a great experience at Malabar Gold and Diamonds Thrissur showroom. The staff was incredibly helpful and patient while I was choosing a diamond stud for my daughter. They also did a fantastic job piercing my younger daughter's ear, calming her nerves and making it a painless experience. The showroom has a wonderful collection of diamond jewellery, including beautiful daily wear pieces. Overall, I loved my time at Malabar Gold and Diamonds.
    1 person found this review helpful 👍

  • 1/5 Deepthi M. 4 years ago on Google
    I wish i could give zero star....the worst customer service ever....i visited Thrissur showroom today to buy a nose stud.... there were a lot of staffs sitting idle in the showroom...when we asked them...they asked us to wait...we waited there for 15 minutes...but no one came to us...i didn't know that you people care about only the ones who comes for buying more gold...i have never seen such a worst staff behaviour in any other jewellery. Least interested about the customers...Worst experience.
    1 person found this review helpful 👍

  • 1/5 Dhanya J. 4 years ago on Google
    Very bad experience. Recently I bought a chain from there after 6 months it started fading. Then when I went for making complaint they simply says you can do polish it. If we have to polish gold every six months then why should we buy gold. It was edapilly branch of Malabar gold
    1 person found this review helpful 👍

  • 3/5 RAMSHAD K. 3 years ago on Google
    One of the best Jellwery Group in Kerala
    1 person found this review helpful 👍

  • 5/5 RUKSANA F. 9 months ago on Google
    Very good customer service.really glad with their behavior.especially the person named aju he was very nice and friendly.overall good staff and atmosphere
    1 person found this review helpful 👍

  • 5/5 Dileep P. 2 years ago on Google
    Good customer service .. I was enquiring regarding silver rate and some doubts, then he explained well...Thank you so much

  • 5/5 Aarathy Krishna. R. 10 months ago on Google
    Wonderful experience. Great collection, and very supportive and caring staff. Mr. Babu was very friendly and the whole shopping experience was a pleasure for our family. Thank you guys for a lovely experience.

  • 4/5 lijesh m. 5 years ago on Google
    very good service

  • 4/5 Sachin G. 2 years ago on Google
    Good Jewellery, but they are forcing us for joining theri scheme

  • 5/5 Robert C. 1 year ago on Google
    Good collection and excellent service and buy back they are give 100% value awesome performance Malabar gold thrissur branch .

  • 5/5 Govind s. 4 months ago on Google
    The showroom is very good with a lot of variety and collections plus the staff behaviour and hospitality is very good. Mr. Vishnu was very good and supportive with a very nice behaviour and hospitality please whenever visiting do ask for Mr Vishnu he is the best and even the Coffee here is very good.

  • 5/5 KC A. 4 months ago on Google
    As usual, it's a good purchase experience from malabar gold. Mr. Hashim was keen and patient enough to walk me through all the collections they had. Indeed got what I was looking for.

  • 3/5 Randhir S. 1 year ago on Google
    They have a reasonable collection of jewellery, however, they really need to work on their customer service. The member of staff who attended us was not even interested in selling stuff, also it took ages to get the final bill although we purchased only a ring!

  • 3/5 Lins L. 1 year ago on Google
    Ther is No 2.5 rating ..Otherwise i would rate it as 2.5. Very average Service.Don't expect malabar gold experience with this shop. It is just like normal basic gold shop. Not much collection. No enough executive to attend customers even in very less busy time.

  • 1/5 anish s. 4 months ago on Google
    Worst experience ever in a Malabar branch. I have walked thrice to and fro on your ground floor, but nobody cared. After that I asked a salesman about my need he told me to go first floor. There also same happened. But the salesman who attended me was so good and well experienced in customer attitude. The delivery man was so arrogant and rude personality. Never again to Thrissur branch.

  • 5/5 rohit m. 11 months ago on Google
    I have purchased gold and platinum jewellery from this store and it was a wonderful experience. Don has understood our requirements and shown us the items based on that which saved us a lot of effort and time. This was once in a blue moon scenario.I would surely go to this outlet for any purchase. Thank you so much.

  • 5/5 VMF 11 months ago on Google
    The Best jewellery store at Thrissur i visited yesterday 🥰 Wide Range of Collection 🤩 Met the Manager Mr. Don who is very cheerful and friendly with us assisted in exploring the new collections at Malabar gold and the staffs at Malabar gold is very much Professional and supportive and had a wonderful experience at Malabar gold Thrissur.

  • 1/5 harish k. 11 months ago on Google
    I had a poor experience with the Malabar Gold and Diamonds branch in Thrissur. When I acquired some gold last year, they asked me to join a gold plan in which we could add money monthly and the collected gold could be purchased without making charges after a year. I had forgotten to bring my gold card (a booklet) and went to collect the gold, which they originally refused to give me, but then asked me to buy and bring a 100 Rs bond paper to grant consent. They have all of my records, including photo ID proof, a copy of my PAN card, and my mobile number for OTP verification.When I inquired why they needed a 100rs bond paper, one of the employees said it was a government requirement. Another person stated that it is their policy. Which is correct? I'm not sure. Second, if you go immediately to get some gold, they offer you 9-12% making costs for a ring and everything. When we buy the same ornaments through a Gold scheme, they will inform us it is 19-20% off (despite the fact that the plan is reduced by 14%). Finally, we must pay 6%.

  • 5/5 Aalim 1 year ago on Google
    Good collection...very good customer service..our sales man Rajesh.S helped us a lot

  • 5/5 J75 c. 1 year ago on Google
    Amazing selection! Staff was very friendly Specially Mr Muralidharan and Mr KJ Lijo were cooperative and patiently fulfilled our requirements without any hesitation. They are really good assets for Malabar Gold.

  • 5/5 Cigole T. 10 months ago on Google
    Had a great experience! Our salesman Ronish Thomas was very friendly, spend a lot of time patiently helping us find what we liked.

  • 5/5 Shine 1 year ago on Google
    Of all the jewelery stores they are the most reasonably priced and upfront on the prices of jewellery and gold requirements. They have a good collection of ornaments and they are the cheapest compared to most of the other jewellers in thrissur with the lowest gold making charges ornaments.

  • 4/5 Evelin R. 3 years ago on Google
    Got really good collection of jewelry esp in diamonds.. also the zoul collection is amazing

  • 3/5 Anjaly S. 3 years ago on Google
    You will get real collection if you are ready to pay more money

  • 1/5 Divya s. 3 years ago on Google
    Since more than 10 yrs l am purchasing from malabar gold. Till now l was happy with their services. But today l got very bad experience from malabar gold jewelry UAE, sharjah Rolla. I have given my navaratna ring for fixing missed stone. Previously I have given ring for same issues. That time they replaced with free of cost.But when I was receiving back after repair they charged 60dhs without prior information that ter is a repair charge and giving information that the salesman informed the same while receiving for repair. It was absolutely wrong information.While newly purchasing they have given information that polishing or replacing stones even diamond also free of cost any time in malabar gold any branch. Really this incident disappointed us. And your representatives insulted me in front of other customers. Note: I am expecting reply from concerned authority from malabar gold

  • 5/5 Silju J. 3 years ago on Google
    Good service and variety products

  • 4/5 Denny D. 3 years ago on Google
    Good showroom. They have basement parking.

  • 4/5 Sabin B. 6 years ago on Google
    good collection. better customer services. best price in Thrissur.

  • 5/5 Annu S. 3 years ago on Google
    They have really good collections and great service!!

  • 3/5 Deepandran N. 3 years ago on Google
    Good Selections

  • 5/5 Arun C. 3 years ago on Google
    Good Service

  • 4/5 Adarsh 3 years ago on Google
    Selection is less compared to its competitors

  • 2/5 Rahul H. 3 years ago on Google
    Poor service and no quality. We had to wait for 40 minutes until we have been attended. My wife's bracelet has been broken twice. Unbelievable making charges.. fair price is a joke. Simply put 26% making charges and then reduces to 16%.. don't know how they can do it. A new thing is theft insurance for one year..they say they are paying it but how come it is definitely charged from the customer.

  • 4/5 deo m. 3 years ago on Google
    Less staff, may be due to covid- so had to wait for sometime like 15-20minutes before someone saw. But fair price👍

  • 5/5 Sanjuna D. 3 years ago on Google
    Good service. Everybody was dealing politely with the customers. Has a very good selection too...

  • 1/5 favas v. 3 years ago on Google
    Bad policies, worst customer service

  • 5/5 Arya J. 3 years ago on Google
    Extremely great experience!!! The staffes are doing a wonderful job, the best service got so far. And they've got some great designs too!

  • 5/5 eldish a. 3 years ago on Google
    It's good

  • 3/5 Joseph M J. 2 years ago on Google
    Delayed billing experience. Took almost 45 min to get the bill and need to wait inside as crowd grows.

  • 5/5 Manu Sebastian k. 3 years ago on Google
    (Translated by Google) Independence Day 2020 (Original) സ്വാതന്ത്ര്യ ദിനം 2020

  • 5/5 Dr. Arjun A. 3 years ago on Google
    Nice experience. Staff are so friendly. Good car parking place.There are a lot of new models. Thanks to malabar gold Thrissur Branch...

  • 1/5 showkath a. 3 years ago on Google
    (Translated by Google) There is no Oru Disc. Just picking people up. Went to Perinthalmanna branch. Just a waste of time. Telling people why. (Original) Oru ഡിസ്ക്കവുണ്ടും ഒന്നും ഇല്ല. ആളെ പറ്റിക്കൽ മാത്രം. പെരിന്തൽമണ്ണ ബ്രാഞ്ചിൽ പോയി. സമയനഷ്ടം മാത്രം . എന്തിനാ ജനങ്ങളെ പറഞ്ഞു പറ്റിക്കുന്നത്.

  • 4/5 Deepak J. 4 years ago on Google
    Very good customer service. Polite and friendly staff. Good collection of traditional and modern designs. Very accessible. Ample car parking space and good Hospitality. They should stop giving water in 250 ml plastic bottle to their customers. They are doing pretty bad for the environment. Can keep a water can and steel tumblers.

  • 5/5 Ashajoshi A. 4 years ago on Google
    Good collection

  • 5/5 Venugopalan N. 5 years ago on Google
    Very good customer service.

  • 2/5 SAJITH S. 5 years ago on Google
    need some improvements

  • 4/5 Anthonis K J. 5 years ago on Google
    Very good jewellery showroom at Thrissur

  • 4/5 Vijayakumar K. 5 years ago on Google
    Good people to deal with. Average collections. Nice place.

  • 5/5 PRAVEEN C B. 3 years ago on Google
    The jewellery is very good and the behaviour of staff is also very good.

  • 2/5 Akhil K. 5 years ago on Google
    No trendy collection

  • 4/5 Laltu s. 5 years ago on Google
    ll

  • 5/5 PRIJITH P. 5 years ago on Google
    Biggest collection of all verity of ornaments

  • 1/5 ശരത് 2 years ago on Google
    I visited Malabar gold and diamond showroom on 8th January 2022 with my family. I entered their showroom at 3pm and attitude of staff was very bad. They was not given any assistant to me. I spend 30 minutes in there. Is it your customer relationship system. Shame on you Malabar gold and diamond THRISSUR


Call +91 487 243 9800 Open on Google Maps

Amenities


  • Payments
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Accessibility
    • ✓️ Wheelchair-accessible car park
    • ✗ Wheelchair-accessible entrance
  • Service options
    • ✓️ Delivery
    • ✓️ In-store pick-up
    • ✓️ In-store shopping
    • ✓️ Same-day delivery

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