1/5 Irina C. 3 months ago on Google • 6 reviews New
Don't
book
with
them!!!
Cancellations,
cancellations
and
no
customer's
care!
Our
first
flight
was
canceled
due
to
the
rain,
with
the
big
difficulties
we
managed
to
rebook
it
after
one
week,
but...it
was
canceled
agan!
The
second
time
weather
was
very
good,
sunny,
no
rain
and
nobody
expected
such
a
scenario.
They
gave
us
alredy
seat's
numbers,
made
flight's
safety
demonstration
and
just
5
minutes
before
the
flight,
the
same
pilot
lady,
as
a
first
time,
came
and
she
was
again
unhappy
with
some
conditions
such
as
few
low
clouds
above
the
south
area...and
she
canceled
the
flight
again!!!
We
tried
two
times
during
our
2
weeks
holidays
and
both
times
was
cancellation!
They
had
our
number
and
we
asked
them
to
call
us
in
case
of
any
other
possible
chance
to
do
a
flight,
but
nobody
call
us.
For
the
company
and
a
pilot,
who
goes
there
everyday,
is
not
a
big
lost,
but
for
us,
customers,
to
see
an
unique
underwater
waterfall
it
is
one's
in
a
life
experience!!!
We
have
been
waiting
for
this
adventure
since
we've
had
booked
our
Mauritius
trip
and
left
very
very
disapointed!!!
The
company
should
have
reserved
some
extra
hours
a
day
for
customers,
who's
flights
were
cancelled.
The
conditions
changing
very
rapidly
and
after
one
hour
since
our
cancellations
we
could
see
helicopters
already
flying...
but
was
no
chance
for
us!!!
The
company
should
have
some
extra
hours
a
day
available
for
canceled
fligts!!!
They
should
say,
for
example,
come
after
1
or
2
hours
to
complete
your
flight.
But
nobody
cares
there,
since
they
get
very
good
incomes
from
such
expensive
adventure
and
is
alvays
fully
booked
and
nobody
cares
about
dissapointed
customers.
Since
it
is
canceled,
next
possible
flight
may
be
available
in
one
week,
maybe
later,
so
you
may
not
have
a
chance
to
do
it
at
all!
Better
we
should
booked
a
seaplane
flight
from
the
south
with
LagoonFlight
company,
less
expensive,
only
150
euro,
who
flights
more
stable,
without
such
cancellations,
but
we
founded
out
this
information
too
late
as
it
was
time
to
go
back
home...