Ordered the Ice Cream cake— I would not recommend! Melissa the manager was not very concerned. She said is was normal for the cake to crack and crumble. If you know you have a bad product—fix it!!!

Called this morning (2/4/22) at 11:30 am to place a cake order for my daughters party that is scheduled for 2/5/22 @ 1:30. I attempted to place the order online on 2/3/22 but had no way to design the cake as wanted unfortunately. I saw a message online that stated must be placed 24 hours in advance. So I knew when I called it would still be within that 24 hour window. When I called to place the order Melissa told the worker I was speaking with "NO" that I had to wait until after 4 pm to pick up the cake. I needed the cake by 12:30 pm. Explained I tried to order online the day prior but couldn't because they didn't have what I needed online. Still was told no even though the website clearly states 24 hour notice... which again I provided! Called Publix on Cherry Rd and my order was taken NO PROBLEM! No hassel, guy was super nice and very helpful! No after 4 pm was mentioned. I'm excited to see the cake and will brag about their exceptional customer service versus the rude Melissa lady at this Publix bakery location! I will be taking my business to this Publix location from now on! DO BETTER!

Staff was super friendly and accommodating. I went in 20 minutes before closing and ordered a sub. They were already preparing to close and putting away the food but the lady was more than happy to make my sub. Her name was LaTisha and her service was exceptional! She even did an excellent job making my sub look delicious and made it exactly how I liked it!

Update 7 months later: Every time, wrong prices. This time self check out lady overcharges me $9.99 in her price correction, refuses to acknowledge she did it wrong so had to have front desk fix it. 15 minutes of my time wasted and not a single apology. Not one. I’m done with this location! Shoppers beware! This location is bad about not reflecting correct prices at checkout. Last three times I’ve had sales items ring up full price, I haven’t gotten the items free every time. Sales prices clearly marked so not misplaced items. Today block cheese and shredded cheese version on sale but shredded rang up full price.

HIGHLY RECOMMEND THE STEAKS! Steak was very thick and we enjoyed! We will be shopping at this publix location in the future.

This store is racist! I was walking around just shopping normally and the manager had the audacity to follow me around every single Isle that I was on the whole time that I was in the store. Just for her to smile in my face as I walked out and told me to have a nice day... I definitely Was NOT stealing and I will not be coming back! Straight HARASSMENT. Unbelievable. -Sidenote I forgot to add the part where I went in there a few weeks ago ordered a sandwich from the deli and they overcharged me for it! The person at the deli acted like they didn’t even want to make the sandwich in the first place so after I had to deal with her, she didn’t want to ring it up. She had somebody else come over there and do it for her. the sandwich ideally only $10 every time I won’t pay more than $10. I sent my man in there for me they charged me $15!! I’ve never given a bad review anywhere but if I could give this 0 stars I would.

Ordered from the bakery this insane cake & the staff was very helpful. Bakery staff was kind and helpful expediting the order & checkout staff was helpful in getting me out the door ! Thank you to this awesome staff 😇

This is my go to place for groceries they have everything you could need , plus some. Just like the picture., I’ve never seen this it’s called a Jackfruit and was just priced at 1 / lb which I don’t think is unreasonable. Very clean and there’s always an employee willing to help may you need it. There’s also a pharmacy so one stop shop :)

I have been shopping at this location for many years. I also teach right down the street. I went in today to grab a few things for our Valentine's Day party and for my personal use. While I was checking out I asked the cashier if I could have or buy 13 paper bags, for my class Valentine's Day project, and said multiple times that I would pay for them. I was told that she had to ask her manager; she did and was told "No". I then asked to speak with the manager and was told that I could not and that I needed to speak with someone else. I told the young man that I was speaking with, that I had spoke with both of those ladies and he proceded to talk over me and assured me that I had not spoken to the correct people. I left, as I did this during my 25 min. lunch, and was over time and had to get my class. Publix’s sales for the three months ending Sept. 24, 2022 were $13 billion. There could not be a little compassion for 1 public school teacher and a faithful customer since this location's opening in 2014. Was 13 paper bags worth losing a loyal customer and worth the negativitity that will come to shopper's minds as they read this post. I understand not losing inventory and that it may be policy, but i was not given any of that information. Customer service and community standing should still mean something even in this world where rudeness has become the norm. I have decided to no longer shop at this location and I am thinking of not shopping with Publix at all, after today.

People who work doing the day can't get to the store doing a sale, and when you get there, everything is are nolong available. So I travel to another Publix, and it over run with items I want and need

Great shopping experience, helpful staff, plenty of products available from beautiful flower arrangements that my wife and I smell every visit to fresh meat and seafood, fresh gourmet cheeses and freshe deli full of crispy fried chicken and handmade sandwhiches. The bakery is offers fresh baked cakes, pies, pastries, breads and muffins.

I love e this store everyone that works there will always do more than needed to help you prices are fare and the store is always clean and shelves are always blocked to look full I will always shop at this publix

Nice clean well stocked store. They aim to please with good customer service and fair prices.

Very helpful and kind. But our Breyers Ice Cream was charged full price, instead of buy one get one free. Apparently one of the sale signs was left on the top shelf when the others got taken down. My husband didn't check the receipt as I was doing something else. We were there 4/14/23 at 14:48 on lane one in self checkout. Is it possible to get the 6.89 back as the sign was left on the top shelf? Thank you.

Fritz and the team are running the best Publix I've ever gone to. I'm from the north so Publix was a mystery to me anyways. But for the last night years I've now been to plenty. This particular one is always the best. The staff seem to love working there. It's always clean. Always. It's never understocked. Ever. On the rare occasions that items are not pulled to the front of the shelf, you're as likely to see the store managers doing it as you are the highschoolers. Someone is always on cart wrangling duty, too. They employ people from every walk of life, and there's always plenty of staff on duty.

Have always shopped here, came in on my lunch break today 03-16-23 - literally 1 register open. The only other one was a 10 items or less checkout. You have FOUR self-checkout lanes, surely that can be designated for 10 items or less at lunch!! There was no one in this lane for at-least a few minutes, so I kindly asked if I could squeeze in really quickly at the 10items or less since I had to get back to work. Ohhhh no, God forbid! Not breaking the 10items or less law!! I was turned around by the cashier and she pointed to the 10 items sign. I have never - ever heard of such a thing. Every grocery store anywhere is always gracious enough to let you slide in this lane, ESPECIALLY when there isn’t a soul waiting to check out in it. My suggestion to you Publix: have at-least the 2 lines that you DO have open be able to service folks with more than 10 EXACT items, especially right at lunch. Most employees who run your 10 items or less registers are usually able extend grace and kindness. not this chick… What a shame.

Great supermarket. Very clean, top notch customer service from everyone working there. If they don't have something you can talk to them to see if they can order the product for you.

My first time buying a sub from Publix. First of all the service was above and beyond. The attendant, Nina, gave suggestions and fully explained all the options. She was patient and had a great demeanor. Did you know you can even request a special cheese from the deli next to it? Their subs are also lower than most other places in the area. Thanks Nina!

This Publix is my favorite one of all.. the employees at that location are helpful and extremely pleasant. The bakery items are always well stocked. I drive further to come to this location because it's just so much better than the others.

Terrible service !!!! Every Sunday we try ordering fried chicken at this location or cherry 🍒 road location in Rock Hill SC & we have been told we cannot get chicken until 8 or more hours later!! We call @ 9 am & are told we cannot get our fried chicken order until after 5 pm !! RIDICULOUS!!! This is every Sunday not just an isolated incident!! Publix fried chicken used to be so delicious but now the flower is dirty & as a result the chicken skin is EXTREMELY HARD WITH PIECES OF LEFTOVER DIRTY FLOUR OR WHATEVER THEY USE to coat the chicken!!! We often ask for our chicken to be dipped in fresh coating to prevent getting sick with salmonella or other food poisons !!! The cherry 🍒 road location has nasty & RUDE EMPLOYEES ANSWERING their phone to take orders & when we ask their names we are told “NONE OF OUR BUSINESS!!!” “ WE DID NOT HAVE TO TELL YOU OUR NAMES!!! “ Then hung on !!!! Harris Teeter would never tolerate customers being treated so poorly!! I think we need to stick with Harris bc Publix has really fallen off !!!!

Great staff. Just who is in charged of the decor? The front wood round desk looked a lot better than the current cubicle grey sad stuff at the entrance

One of my favorite grocery stores conveniently located right off Cherry Road. I typically pick up groceries here on my way home from work, and they always have what I’m looking for. If you enjoy craft beer, this is the place to go to get the best selection. The staff is always so great and kind and it’s never stressful. Thank you guys so much.

I love Publix deli and bakery. They are the nicest people to deal with. I get the boars head turkey, ham and cheese. From the bakery we always get a cheesecake. My kids love that they get a free cookie when stop in.

I threw my daughters 6th birthday party on a Sunday. I made my order to be picked up on Monday. When I went to pick my order up and it wasn't there they immediately took my address and told me they would give me a call shortly. I wanna say her name was Andrea, gave me a call a few minutes later telling me that they were gonna make my order and have it delivered to the party. She couldn't promise it would be there at the start of the party but that it was coming. My order was delivered 15 minutes before the party started! I am thankful for their diligence and dedication to me as a costumer, even when it was my bad. They did a great job!

Publix always a good experience. They are the standard in customer service at most every store. Best quality as well, though more pricey. Would do all my grocery shopping there if prices closer to other stores.

Publix is very organized store. All displaced well including produce. Fruits and veggies are better qualities and customer service is excellent in help. Price wise they are slightly higher per unit price. Very handy store for me and very convenient and enjoy shopping there during holiday season.

Fantastic experience here and I always enjoy the warm greetings I get from the staff. Publix always has the variety of Coke zero that I’m always looking for that I have a hard time finding at other grocery stores and for that I am thankful.

They have a great selection of groceries. Even stuff that you can't get at other stores. They have more healthy foods as well. Because of all this they are more expensive and kind of over priced. The staff is nothing special but they are there and working so.

Publix is great. They carry a No Sodium Added Turkey breast at the deli counter. Great prices too. If you're in a pinch to get that special someone some flowers, Publix has you covered! Customer service is first rate!

Wanted a slice of pizza. 2 were on "display ". Looked like they had been there for days. No customer help to see about ordering a fresh one, mo one ever acknowledged I was there. Very unsanitary, several people used their hands to tear slices apart.. guess they were desperate. A lit of us like to pick up lunch there, but you can't get help. A lady near, yelled at an "employee " CAN I GET SOME HELP" to an employee behind the counter with her back to the customer for over 20 mins. Gotta do better and serve fresh food..

Love being told the time on tenders is 20 min only to order something else as they come out. Not sure how there's a 20 minute discrepancy. Oh and do strawberries typically develop black soft spots in 1 day?

Went to get flowers and balloons for my daughter who has been in hospital. Was treated terrible! The florist wanted in no way to help me put a arrangement together or anything and was very rude. Produce manager said sorry but never offered to get the arrangement put together so lqter I called to speak w managers and he genuinely seemed as if he cared and said he would speak w the store manager and get back to me that day! It’s been 2 days and I’ve heard nothing. I really don’t want reimbursement or anything bc it isn’t about the money but the way I was treated when trying to spend my money in their establishment. I will definitely avoid that specific Publix from now 😞

Always a wonderful experience. Friendly staff that is always willing to help, clean and organized store. Even the other customers are nice. It's literally an all around good experience.

I love the quality in everything Publix has to offer. The wmployees are always helpful and friendly. I can always find what I need and more.

Publix is a very well run grocery store the produce is pretty much always good the staff there is very friendly and they got certain items that I can't find another stores only thing negative I will say but it's kind of expected for the quality you will pay more at this grocery store and some other stores but you can't beat the quality there.

Great choice of everything. Slightly elevated prices with some deals and specials. Very pleasant customer service. Lovely fresh flowers. Always like shopping here.

I always enjoy shopping here. It's clean and well-organized. Greatly pleasant to the eyes.

This store is great! It’s the customers who shop here who are horrible. They’re entitled, rude, and selfish. Great employees though, don’t know how they put up with these lunatics!

Clean store, great fresh food options in store! Great grocery shopping experience!!!