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Frequently mentioned in reviews: room (33) clean (28) breakfast (22) stay (18) hotel (17) friendly (15) nice (15) great (14) front (11) staff (11)
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  • 5/5 Sydney C. 2 years ago on Google
    We stopped here for the night on our drive from central AZ to NE Oklahoma. It was the most reasonably priced pet friendly hotel (that looked descent). I was honestly so surprised with our pet friendly room, it was clean and pretty spacious. We brought our cat and chihuahua and we had a great stay. It was pretty quiet and very comfortable for our short stay, but a few days spent here would seem just as well I think. Oh and we were SUPER surprised about how GREAT the breakfast was! Serious kudos to these great folks that work hard to keep this place great. Thank you!
    3 people found this review helpful 👍

  • 5/5 David G. 2 years ago on Google
    Great stay! Clean updated rooms! Good breakfast! Relaxing environment, well taken care of inside and out! Great room service! We stayed in room 123 which was able to give us two separate direction views, which was needed to keep an eye on our equipment in the parking lot, the water heater must be a little far from this room because the water took some time to warm but wasn't a big deal we will be staying at this location in the future, thanks for keeping the place comfortable!
    1 person found this review helpful 👍

  • 4/5 Sharon O. 2 years ago on Google
    Extremely pleased with our stay. Very friendly and professional front desk staff at check in and check out. Our 1st floor room was in the back and offered us privacy and quiet. There was even a little patio outside our sliders, facing the pool (which is still closed at the moment). Large room with comfortable beds, nice hot water in the shower and great water pressure, and large towels. There was a good selection of food at breakfast and the attendant was friendly and kept the area clean and well stocked, and the tables wiped down as soon as a guest left it. I would definitely stay at this hotel again.
    1 person found this review helpful 👍

  • 3/5 Connie W. 1 year ago on Google
    Rated 5 Stars for pet-friendly hotel features with 3 Star rating overall. There was an awesome selection for complimentary breakfast options. Highly recommended the made to order waffles (wish there was a gluten free batter option). Minus 2 Stars for maple flavored syrup with main ingredient corn syrup and high fructose corn syrup as the main ingredients.
    1 person found this review helpful 👍

  • 3/5 S C. 1 year ago on Google
    The room was spacious. I always appreciate hotels with floors that are not carpeted. It was clean but older facility. Above average hot breakfast with many choices. Did not enjoy being lectured by the front desk staff about not including pet room request on our reservation.
    1 person found this review helpful 👍

  • 4/5 Annette S. 11 months ago on Google
    We enjoyed our stay. We checked in on a Saturday evening. The clerk was very polite and offered us. Homemade cookies, which I thought were nice. Overall the room was very nice. I did have some concerns about the bathroom area appearing as though it hadn't been swept or moped. There was quite a bit of hair on the bathroom floor when we arrived. There was also a suspicious area that appeared to be cat litter or gravel. I suspect cat litter because it ran in the shape of a square on the bathroom floor. Something as simple as sweeping really should not be missed. On the tile, just in front of the sink, there was also a place in the grout where it looked like someone had dripped toothpaste, but it had not been wiped up very well. As a former housekeeper at a hotel myself, I did feel like this was something that could have been done better. In all other respects, I felt like everything appeared clean and well managed. I have also been a hostess at a hotel for the complimentary breakfast. And I must say that the breakfast at this hotel was very nicely managed. I thought they had a good variety of options. I saw the breakfast hostess come in and out of the room a number of times. I would definitely like to compliment her on how well maintained she kept all of the products available in spite of it being very busy that Sunday morning. This all being said, I would come again.

  • 5/5 Sarah C. 9 months ago on Google
    This was, hands down, one of the cleanest motels we've stayed in for quite a while...and one of the friendliest too! Our room had 2 queen beds, a table, two chairs, a bench, and believe it or not, a patio with two chairs! Also, the bathroom had a good shower/tub, a sink in the bathroom, and a sink on the outside. We didn't actually need this, but having traveled with more than two of us many times, this would be a great asset! It was an excellent breakfast… Waffles, cream of wheat, sausage, biscuits, eggs, hashbrowns, two kinds of gravy, watermelon, yogurt, plenty of breads and muffins, and everything clean and organized, not to mention delicious. Every worker we encountered was cheerful and greeted us. Can't remember the last time I made notes to stay again if we are ever in the area...thanks to all the Best Western workers!

  • 5/5 Rainee R. 1 year ago on Google
    What a JEWEL!!! We travel 75% of our life and I only review when it’s either really bad or REALLY exceptional, and this Best Western is EXCEPTIONAL! Clean! Property is well kept! Quiet! Linens actually smelled good! And can we talk about the breakfast! After Covid, everything went straight down hill in hotels, but this Best Western rocked it, and an awesome young man named Brian was wearing many hats and covering the breakfast area and was just so friendly and kind. The front desk staff needed to take Brian’s lead but oh well😃 All in all we WILL be back👏🏻👏🏻👏🏻👏🏻

  • 5/5 3345arjd 1 year ago on Google
    By far hands down the best breakfast we have ever had in a US hotel! Beautiful kept hotel, clean and we'll managed. Every employee we encountered was a delight. HIGHLY RECOMMEND! Thank you. Every hotel should take a lesson from this one!!

  • 5/5 marcy k. 1 year ago on Google
    Patty at the front desk was so friendly and helpful! She even offered us fresh baked cookies (they were delicious!) The whole town was actually really nice and I would definitely go back! The hotel was clean, staff was super nice, and the view was amazing!

  • 5/5 Jennifer A. 6 months ago on Google
    We were extremely pleased with our stay at this hotel and wouldn't hesitate to stay again. We arrived a bit late on a very chilly night and were welcomed by a toasty warm room! Thank you Patty!! The room smelled clean which was a nice change from other hotels we've stayed at. Breakfast was fantastic as well! Very clean and well organized. Pet friendly, too.

  • 5/5 Elisa 6 months ago on Google
    Once again I am relieved. And pleased! With Best Western. This is a motel style facility, all room doors open to the parking lot. If you can't climb stairs, or have a lot to carry in, ask for a first floor room. But having said that, the rooms are clean, updated. Beds are comfortable. Hot breakfast available. Pleasant, efficient staff. If you're not a BW member, quickly enroll. It gives you a better rate and let's you join their rewards program.

  • 4/5 KC K. 7 months ago on Google
    Rooms were clean and well equipped. Staff was great & helpful. They have a nice large dirt parking lot for trucks and tow vehicles and a great Steakhouse next door. Everything I needed and even a fuel station for big rigs. You may have to walk a little bit to get to your rooms. The door's to your room are outside facing the parking lot. Overall great place to stay with updated pool and hot tub as well indoors.

  • 5/5 Dan W. 7 months ago on Google
    This facility has a private truck lot that is big enough for tractor-trailers to fit into. The rooms are really nice and the staff are friendly. You have multiple eating options within walking distance as well as a convenience store. The steak house that is on the property was really good with friendly staff. This was just an overall great location.

  • 5/5 Not I. 6 months ago on Google
    The staff was very pleasant and helpful. The available breakfast items were more than adequate. The room was clean, smelled pleasant upon entering, and good water pressure (great after a long drive). Not much in the immediate vicinity but a decent place to stop.

  • 4/5 Anna E. 8 months ago on Google
    The location was very convenient. We were greeted kindly and because of being a premier member, we were offered water which was nice after getting off the road late. My only complaint was there was a musty odor in the room (from the older carpet) They did not have carpet freshener. We travel with our own air freshener so we used that and it was tolerable. That’s the only reason I would give this an 4 out of 5 rating. Our room was very clean and I liked that there was a sink in the bathroom and a separate one outside the bathroom. That’s a nice amenity for a couple so that I could attend to hair and makeup if the bathroom was in use. I would definitely return to this location.

  • 5/5 Barb R. 8 months ago on Google
    I'd give them 10 stars if I could! The girl at the counter was friendly she offered cookies and water bottles, the girl working the breakfast room was outstanding pointing out the silverware and taking people garbage right out of their hands! And the breakfast! Waffles, biscuits & gravy, sausages, fried eggs, muffins, yogurt, cream of wheat and more. The room was very nice I had to really hunt for things to pick on, a bit of silicone sealing in the bathroom maybe but that was it. So happy! Yes they are a bit pricier but well worth it. Even little touches like the fanning of the wash clothes, and thought label on frig on which side to open, and a sign on light switch. Very nice!

  • 4/5 Priscilla S. 1 year ago on Google
    Rooms are pretty standard, outdoor entrance style motel. Employees were friendly. Breakfast good with eggs, potatoes, green chili sauce, biscuits, thin gravy, pancakes, waffles, yogurt. We were on the side away from the highway and didn't have a problem with noise. The pool area was closed when we visited. The exercise room is small but serviceable. There is a convenience store and restaurant nearby. The only problem we had was a malfunctioning light switch for a decorative rope light across the armoire; we weren't able to turn off that light, and unfortunately didn't discover it until we were going to sleep, so we just hung bedspreads over the light and reported it as we were leaving. Other than that our stay was nice and we'd consider staying here again when passing through.

  • 5/5 Kristie M. 11 months ago on Google
    Booked online, easy check-in. Upon entering the lobby, you could smell how clean and see how orderly everything was. Ladies at the front desk were extremely friendly and upbeat even though it was 10:00 at night. They offered us cookies and even asked us how big our dogs were and gave them treats appropriate for their size. I can't say enough about how clean and nice the rooms were. Comfortable beds, nice shower/bathroom area, big room, and cold A/C. A FULL breakfast was offered with two kinds of waffles, sausage, eggs, biscuits, gravy, toast, bagels, cereal, oatmeal, fruit, juice, and coffee. I would definitely stay here again if you are coming to visit or driving through Tucumcari!

  • 5/5 Suzanne W. 10 months ago on Google
    We had an excellent stay at the Best Western Discovery Inn. The room was very clean, well maintained and comfortable. The staff was welcoming and friendly. The breakfast was amazing. While so many businesses seem to be cutting corners this establishment has not. Highly recommend.

  • 5/5 Ed and Nannette G. 1 year ago on Google
    Comfortable and clean rooms with all the expected amenities. There is no elevator so you will want to call ahead to get a first floor room if that’s important to you. Kind and professional front desk personnel. Good variety of foods for breakfast.

  • 5/5 Walden C. 1 year ago on Google
    Very solid Best Western hotel, located conveniently by the interstate. My room had a pleasant patio area. The black-and-white photography on the walls was unusually well chosen, which is a small detail, but really makes a difference to the room. The place is a bit of a maze, enough so that you get a map upon check-in. Fine by me. Spent a very restful night here.

  • 5/5 Carissa F. 1 year ago on Google
    Made a reservation online. I didn't put that I had a small dog, so once I got there a lady at the front desk had to change my reservation to get a room that was accommodated for pets. She was very helpful. They gave me some dog treats and some cookies for us to snack on. The room was very clean and spacious. Had plenty of clean towels, and the coffee maker was actually clean. Breakfast was hot and had many options like oatmeal, dairy, eggs, hot waffles, sausage, and tons more. The coffee is very good. I would recommend this hotel.

  • 5/5 Paula S. 1 year ago on Google
    We have been patrons of Best Western for over 40 years. I must say that Discovery Inn Best Western has been the best stay ever. It was very clean. Joe at front desk was outstanding in customer service! Food was exceptional and very clean. Gentleman there kept the place extremely clean! We will stay there again and recommend to others.

  • 5/5 Dave B. 1 year ago on Google
    Loved it here. Rooms were clean and updated and smelled good. Breakfast was great. Staff was polite and helpful. Laundry room equipment was in great shape. Didn't get in the pool. But seen it was clean and well maintained. If I'm out this way again and if I have to I will stay again. 💯

  • 5/5 Judy P. 1 year ago on Google
    Room was very clean, bed comfortable, hotel was quiet. The room was out of shampoo but not a big deal. I had my own. The breakfast was great with several options, hot and cold. Staff was friendly and professional. I would recommend this hotel.

  • 5/5 Brian K. 2 years ago on Google
    The staff was absolutely amazing the lady at the front desk realized I was having a bad day. And she did everything she could to make it a better day. And you know how cats are. She was willing to take my cat who is my service animal and hold her while I got my debit card. The rooms are clean the shower was hot the bed is comfortable and the price was right. And instead of charging me $20 for a deposit she comp the deposit because it was a service animal what kind of hotel does that. I encourage you anytime you're passing through tucumcari New Mexico. And you need to stay the night you wouldn't find a better hotel. In a better staff than this Best Western

  • 4/5 Jub's J. 1 year ago on Google
    Staff was great and the service was excellent. I loved that loads of people had there pets with them. Very quiet at night even with all the pups around. I loved that the floors were tiled. I will say that housekeeping could have did a better job. Pet food from previous guest was behind the bathroom door. Also one of our towels seemed to be used, but all the others were clean. At a corporate level I think they should make the decision to upgrade the beds and pillows. I love a firm mattress but it was like sleeping on a wood board for our room. Pillows need to be updated too. Breakfast was delicious and a large variety of items compared to other hotels. I love that BW allows pets...but just because we have pets, doesn't mean we don't want to sleep in comfort after a 14 hour drive.

  • 5/5 Tiffany K. 2 years ago on Google
    We were on a long trip and just needed a quick place to stay the night. We chose Best Western mainly for the location right off the freeway. We were pleasantly surprised by the rooms and the service. Steven at the front desk was friendly and helpful, he directed us to places to eat since practically the whole town shuts down at 9pm. The rooms were immaculate, towels were fresh and bright white. I loved the added touch of body wash, shampoo, and conditioner dispensers located in the shower. The breakfast has a wide variety of things to choose from. The breakfast attendant was amazing and so helpful and kind! The room cost us $127 for a double queen, no pets, and a AAA discount. Was well worth the money!! The only bad thing about this place, is I had to push the door really hard in order to close it. That's it!


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