AT&T Store image

AT&T Store

Cell phone store Cell phone accessory store Telecommunications service provider

Retailer providing wireless plans & a range of phones, devices & accessories. People often mention phone, service,


Address

20800 WA-410, Bonney Lake, WA 98391

Website

www.att.com

Contact

(253) 862-6710

Rating on Google Maps

4.20 (155 reviews)

Open on Google Maps

Working Hours

  • Saturday: 10 AM to 8 PM
  • Sunday: 11 AM to 6 PM
  • Monday: 10 AM to 8 PM
  • Tuesday: 10 AM to 8 PM
  • Wednesday: 10 AM to 8 PM
  • Thursday: 10 AM to 8 PM
  • Friday: 10 AM to 8 PM

Featured Reviews


Frequently mentioned in reviews: phone (6) service (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 mellisa m. 2 years ago on Google
    Every time I have come to this location with any questions or needing help with my phone and service the staff here has been very quick, knowledgeable and friendly. I have never had a bad experience at this location! A small handful of my visit I have gotten Mitchell to help me and I have to say his patients is out of this world! I’m not the most tech savvy person so it’s nice to have someone speak to me in a way that’s easily understandable and is always friendly. I have also gotten the pleasure of working with Alexis once and she would explain step by step everything she was doing and kept me well informed on some of the things I can do to resolve some of the issues I was having with my iphone. It’s safe to say this is now my go to location if I ever need any more help regarding my phone and plan so thank you!
    1 person found this review helpful 👍

  • 5/5 D L. 2 years ago on Google
    Alexis was very helpful and talked us through everything she was doing. My experience was a 10/10 and I look forward to working with her again in the future! She welcomed us from the moment we stepped foot into the building and offered to help in any way. Thank you Alexis for being such an amazing human being!
    1 person found this review helpful 👍

  • 1/5 Stephanie W. 7 months ago on Google
    Not happy at all with the customer service at this store. We traded our phone in back in June and never received credit due to the employee losing our phone we brought in. We can't get anyone to help rectify the situation after continually going into the store for resolution. After being long time customers of AT&T, it is very disappointing! 10.23 thanks for the canned response, exactly what I expected nothing!

  • 5/5 Abigail A. 7 months ago on Google
    Andrew was a huge help to us! He was knowledgeable of various promotions, provided excellent customer service, and was spectacularly gracious when tech issues arose.

  • 5/5 Alvin L. 8 months ago on Google
    Hannah helped me A LOT. She deserves a raise! Great customer service!

  • 4/5 Cherry Cola L. 8 months ago on Google
    Exceedingly helpful staff if a bit thin with the inventory on hand. You'll find all the basic phone accessories in stock.

  • 4/5 DREW L. 2 years ago on Google
    Recently went in to inquire about the service plans and phone options as we were less than satisfied with the customer service of our current carrier. Alexis was great and took the time to explain our concerns with zero pressure. We even took two days too make our choice, she greatted us with a friendly attitude and made us feel welcome. Switching was easy and pain free.

  • 5/5 Svetlana P. 1 year ago on Google
    Had an Amazing Experience today. Alexis:) was super helpful with our trade ins and helped us to set up our online access. Thank you so much!


Call (253) 862-6710 Open on Google Maps

Amenities


  • Payments
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Accessibility
    • ✓️ Wheelchair accessible entrance
    • ✓️ Wheelchair accessible parking lot
  • Service options
    • ✗ Delivery
    • ✓️ In-store pickup
    • ✓️ In-store shopping

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