You lost a big client today. I don’t wear luxury clothes but I would like to buy a luxury pen for my big brother as a gift when I am back home. I came in today ( 01/01/2022 at 4:35pm), the lady in the front was looking at me like ( poor person can never buy this here). She did not even smile at all, seemed like we were begging for her attention . You were dead wrong lady. Good luck to your owner to keep you here.

Recently, I got my first Montblanc pen for my promotion for elementary school. A wonderful sales helped me out named Jordan Sims. He helped me pick out the pen I truly wanted which was the Beatle’s special edition fountain pen. Because I had no practice with the fountain pen, Jordan taught me how to use it. He was patient and gave me all the information I needed to help me use my pen correctly. My experience at this store was amazing. I remember Jordan told my mother and I that it’s good that they give people a good impression because that’s what creates a happy customer that will return and will look back at their pen with happy thoughts. They definitely made my experience a happy one and by the way, I love my pen! It’s not only the pen that made me happy but it was the kind and patient service given to me. Thank you so much Jordan! My experience at this Montblanc store was truly amazing!!! Best service!!!!

Great Place although I thought it odd when you sign your credit card receipt they hand you a stick pen. You don't use a Montblanc to sign for a Montblanc purchase. The presentation was excellent. I thought it a bit odd the person who greeted me passed me off. The lady who helped me was nice enough. Yet didn't really inquire about my interest in Montblanc. They didn't engage the customer The guy at Omega NOW he was good. I expressed I was merely window shopping. His reply GREAT that's how it starts!!

I purchased a pen as a gift for my friend in the other department store, but after that I found out they can’t offer engrave service, then I had to contact with Montblanc online customer service see if there’s any option for me to get help with my engraving. They first offered me a third party company but the paper work was so complicated I can’t understand and no one picked up the phone when I tried to reach out, so I had no choice except walked into the boutique. Long for short, there was a guy named Hien(or Ian) who helped me for this, OMG he is definitely a god send, I explained what was happening with the online service then I had to walk into store (because I felt so bad that I didn’t purchase from him / boutique but he still needs to help me for the engraving) he was so nice and so helpful, explained everything and apologized for the bad online service(I mean he doesn’t need to) and took the pen back( tips: the fee is pretty much cheaper compared to the third party) About a week, it supposed to be my pick up day for the engraving but he called me ahead of that said the machine was broken and he was not able to finish the engraving on time, and week later as today, he followed up with me as 2nd time. To be very honestly, I know he wouldn’t even earn 1 penny commission from this service, but the way he treat customer as a professional, is so sweet and decent. Montblanc should be proud of him and the store is so lucky to have him. I strong recommend him if anyone needs any montblanc. And I definitely will back to him once I needed anything. Thank you again and see you soon. And, I understand online shopping is easier for life But next time I will still go to boutique instead of online, luxury is about the service and experience not just convenience.

Bad experience , I am trying to exchange the pen refill cause the size is not right. I totally understand I can not exchange or return if there is some condition issues, but the guys mentioned three times they can not take it back because they can not resell it. I do not know resell is only for refill or everything they have, but I bought couple thing before and I worry that I got some items are good condition RESELL product. It makes this brand unbelievable, no body want to spend couple hundred or more for a Second hand brand new stuff. I give one star cause there is no zero.

1. I didn't care about the asian man' s attitude, when I dropped off my pen for repair. I was told 6 days or so for repair. 2. Two weeks later I called and asked when will it be ready. A lady asnswered and said, "oh no, 6 weeks to 8 weeks. 3. I was on my way back toward home the same day and about 4 hours after I had called. Received a text that my pen is ready. I live 75 miles away and had to come back a whole week afterward to pick up my pen. 4. They did an EXCELLENT job fixing my pen for $95. I expect a much better service from a spactacular name like Montblanc, altbough the job was very well done.

One of my favorite boutiques to visit at South Coast Plaza. Amazing store and very friendly staff always. I love Montblanc, their emphasis on quality is a common thread throughout every single item they make. This is what I like about this brand.

Ian helped me pick out a birthday gift for a loved one. He was very helpful, polite and knowledgeable about the products. He helped me pick out a better pen that what I had originally gone in for. The other gentleman employee was very pleasant as well. My pen was gift wrapped and ready to present. It was a wonderful experience. I highly recommend going in to see the beautiful pens. Actually, I’m going in today to purchase one for myself. Thank you Mont Blanc.