1/5 sharan d. 9 months ago on Google
Title:
Unacceptable
Rat
Infestation
and
Negligence
towards
Customer
Safety
Review:
My
recent
experience
at
Ganesha
Ek
Sanskriti
-
Traditional
Indian
Cuisine
-
Ubud
Bali
left
me
deeply
disappointed
and
concerned
about
the
restaurant's
standards
of
cleanliness
and
customer
safety.
Despite
the
initially
good
food,
the
presence
of
a
roaming
rat
completely
ruined
the
dining
atmosphere.
Upon
witnessing
the
rat,
I
promptly
informed
the
manager
named
Pushkar
about
the
issue.
Shockingly,
he
not
only
failed
to
take
any
action,
but
he
also
confirmed
having
caught
more
rats
earlier
in
the
day.
To
my
dismay,
Pushkar
justified
his
inaction
by
claiming
that
serving
food
to
unsuspecting
guests
took
precedence
over
addressing
the
rat
problem.
Such
a
response
is
not
only
negligent
but
also
shows
a
complete
disregard
for
customer
safety.
In
an
attempt
to
gather
evidence,
I
tried
to
record
a
video
of
the
rat's
presence.
However,
it
became
evident
that
the
manager
was
aware
of
my
actions
as
he
deliberately
obstructed
my
recording
by
placing
a
baby
seat
near
the
rat's
hiding
spot
as
you
can
see
in
the
video
as
those
legs
are
the
manager’s.This
behavior
further
highlights
the
management's
evasion
rather
than
a
genuine
concern
for
resolving
the
issue.
The
presence
of
a
rat
in
the
restaurant
raises
serious
concerns
about
the
poor
cleanliness
standards
being
upheld.
Additionally,
the
fact
that
the
kitchen
door
was
left
open
indicates
a
lack
of
proper
hygiene
practices.
It
is
crucial
for
any
dining
establishment
to
prioritize
cleanliness
to
ensure
a
safe
and
enjoyable
experience
for
their
patrons.
Furthermore,
the
restaurant
appeared
to
be
understaffed,
leading
to
delays
in
taking
orders,
delivering
food,
and
promptly
cleaning
tables.
Such
shortcomings
in
service
quality
further
compound
the
negative
experience
and
do
not
reflect
well
on
the
establishment.
Despite
the
initially
good
food,
the
unfortunate
encounter
with
a
roaming
rat,
along
with
the
evident
neglect
by
management,
the
poor
cleanliness,
and
subpar
service,
overshadowed
any
positive
aspects
of
my
visit.
I
strongly
urge
to
address
these
issues
promptly,
improve
their
cleanliness
standards,
and
provide
adequate
staffing
to
ensure
a
safe
and
satisfactory
dining
experience
for
all
customers.
Does
not
deserve
to
be
given
a
star
as
well.
Thank
you
Sharan
Reply
to
Your
review.
Giving
reasons
the
restaurant
is
on
full
swing
is
not
adviceable
as
no
one
is
aware
of
the
rat
and
no
idea
where
the
rats
even
coming
from
or
even
the
hygiene
of
the
restaurant
speaks
alot
about
the
restaurant.
Secondly
talking
about
100%
unavoidable
then
either
you
are
agreeing
to
the
fact
your
restaurant
is
not
hygienic
or
you
have
chosen
the
wrong
pest
company.
Thirdly
I
am
still
in
Bali
and
i
am
still
ready
to
pay
for
the
food
but
every
customer
in
your
restaurant
should
be
aware
of
the
rat
situation
and
should
know
about
this
as
your
manager
pushkar
has
told
not
to
tell
anyone
about
it.
If
you
agree
i
will
come
back
and
pay
for
the
bill
with
everyone
in
your
restaurant
knows
about
this.
Thanks
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