1/5 Anwar - Ash K. 11 months ago on Google
Please
do
not
book
the
romantic
forest
dinner
here.
I
booked
the
dinner
for
a
wedding
anniversary.
It
was
the
worst
dinner
experience
I
have
ever
experienced.
I
do
not
usually
write
reviews,
but
I
would
not
feel
right
if
others
had
their
special
occasion
ruined
like
mine.
To
start,
the
location
of
the
'romantic'
deck
is
next
to
the
swimming
pool
area.
They
provided
one
mosquito
coil
and
the
candles
offered
no
lighting.
The
server
provided
was
a
trainee.
They
did
not
speak
English
well,
but
we
overcame
this
by
using
a
translation
app.
Unfortunately
things
got
worse
very
quickly.
It
took
35
minutes
for
the
bread
and
a
drink
to
arrive.
When
we
asked
for
an
update
on
food
and
drinks,
the
server
did
not
understand.
We
kindly
requested
to
move
to
a
location
with
more
lighting
and
less
bugs.
They
moved
us
to
the
alternate
location
which
is
the
yoga
studio,
with
2
chairs
and
table.
A
further
40
minutes
later,
the
appetiser
arrived.
Unfortunately
the
food
was
covered
in
bugs.
We
explained
this
to
the
server,
so
he
decided
to
change
the
table
cloth
and
spray
the
table
with
insect
repellant.
This
took
another
20
minutes.
We
then
asked
to
speak
to
the
manager
and
then
requested
to
forget
the
appetiser
and
move
to
main
course.
Please
keep
in
mind,
this
dinner
was
sold
as
a
6
course
intimate
dining
experience.
After
further
20
mins,
we
asked
again
for
the
manager
and
asked
if
we
could
simply
eat
in
the
hotel
restaurant.
The
server
barely
understood
the
request
and
then
we
decided
to
look
for
the
manager
ourselves.
A
further
45
minutes
of
walking
around
the
hotel
and
being
asked
to
walk
to
different
locations,
eventually
the
duty
manager
appeared.
We
asked
for
a
refund
and
alternative
food
arrangement.
His
response
was,
"I
cannot
authorise
any
refund,
I
can
only
take
your
story
and
tell
my
general
manager".
We
left
the
hotel
and
ended
up
having
dinner
in
our
room
in
our
own
accommodation.
Safe
to
say,
this
is
the
worst
dining
experience
I
have
experienced.
Please
avoid
booking
this.
The
general
manager
then
confirmed
via
WhatsApp
that
they
would
refund
the
dinner
fee
I
already
paid.
I
asked
to
be
compensated
for
the
alternate
dinner
costs
I
had
to
pay
for.
His
response
was
to
offer
us
a
1
hour
spa
complimentary!
This
hotel
is
not
5
star.
We
saw
many
angry
guests
when
walking
to
find
the
manager,
as
the
staff
were
unable
to
guide
them
with
simple
instructions.