3/5 Beatriz O. 6 months ago on Google
The
hotel
and
the
rooms
are
ok.
What
I
would
not
recommend
is
the
half
board.
Our
experience
with
the
restaurant
was
no
good.
They
take
super
long
to
prepare
the
food.
Also
our
dinner
was
included
in
the
price,
do
we
advised
in
the
restaurant.
First
they
wanted
us
to
pay
in
the
restaurant,
we
explained
we
had
half
board,
so
they
gave
us
the
note
to
sign
to
send
it
to
the
reception.
When
doing
the
check
out,
again
we
were
requested
to
pay
for
the
dinner,
and
again
we
needed
to
explain
that
the
dinner
was
included.
The
receptionist
confirmed
it
was
included
but
insisted
that
we
had
to
pay
because
“she
did
not
know
if
that
bill
was
for
dinner
or
an
additional
bill”.
In
the
end
we
could
clarify
everything,
though
they
tried
to
blame
us
saying
we
did
not
advise
to
the
restaurant
dinner
was
included
(probably
I
told
them
more
than
4
times
as
they
insisted
us
to
pay.
It
does
not
make
sense
that
you
have
to
spend
this
time
discussing
if
you
have
to
pay
or
not
for
dinner,
also
the
attitude
was
not
good,
as
if
we
want
to
avoid
any
charges…
If
you
want
customers
to
have
a
good
experience
these
details
must
be
improved.